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Hotel Las Golondrinas

3.5 star property
Family-friendly hotel with 2 outdoor pools and 24-hour front desk

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In the heart of Playa del Carmen, Hotel Las Golondrinas welcomes you to a family-friendly retreat. Enjoy full breakfast, lounge by the 2 outdoor pools or children's pool, and connect with in-room WiFi. With babysitting services and a 24-hour front desk available.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Room Deluxe

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room Deluxe

  • Sleeps 2

View all photos for Room Deluxe

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room Deluxe

  • Sleeps 4

View all photos for Deluxe Room

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Deluxe Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Garden
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
LCD TV
Hypo-allergenic bedding
Ceiling fan
Down duvet
  • 42 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Standard Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Garden
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
LCD TV
Hypo-allergenic bedding
Ceiling fan
Down duvet
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite

Highlights

Garden
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
LCD TV
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room (1)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Standard Room (1)

Highlights

Garden
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
LCD TV
Hypo-allergenic bedding
Ceiling fan
Down duvet
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed OR 2 King Beds

View all photos for Honeymoon Room

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Honeymoon Room

Highlights

Garden
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
LCD TV
Hypo-allergenic bedding
Ceiling fan
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room Standard

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Quadruple Room Standard

  • 32 sq m
  • Sleeps 4

View all photos for 2-Bedroom Apartment

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

2-Bedroom Apartment

  • 60 sq m
  • Sleeps 4
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About the area

Map
Av. Constituyentes, No. 178 Esq. calle 20, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km
  • Xcaret Eco Theme Park - 14 min drive - 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪El Fogón - ‬3 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬1 min walk
  • ‪Café Choux Choux - ‬3 min walk
  • ‪Vips Constituyentes - ‬3 min walk
  • ‪Don Sirloin - ‬2 min walk

About this property

Hotel Las Golondrinas

Family-friendly hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Hotel Las Golondrinas provides a terrace, a garden and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool
  • Free self-parking
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
  • Babysitting (surcharge), a front desk safe and tour/ticket information
Room features
All 66 rooms offer comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches such as free WiFi.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and down duvets
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Private gardens, full-sized fridge/freezers and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: MXN 260 for adults and MXN 260 for children
  • A restaurant

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room full-sized refrigerator/freezer

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately MXN 260 for adults and from MXN 260 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Las Golondrinas
Hotel Las Golondrinas Playa del Carmen
Las Golondrinas Playa del Carmen
Hotel Las Golondrinas Riviera Maya/Playa Del Carmen, Mexico
Las Golondrinas l Carmen
Hotel Las Golondrinas Hotel
Hotel Las Golondrinas Playa del Carmen
Hotel Las Golondrinas Hotel Playa del Carmen

Frequently asked questions

Does Hotel Las Golondrinas have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Las Golondrinas pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Las Golondrinas?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Las Golondrinas?

Check-in start time: 3 PM; check-in end time: 11 PM.

What time is check-out at Hotel Las Golondrinas?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hotel Las Golondrinas provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A per vehicle, one-way fee applies.

Where is Hotel Las Golondrinas located?

This family-friendly Playa del Carmen hotel is located by the sea, within a 10-minute walk of Quinta Avenida, Mamitas Beach and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 6 mi (10 km).

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Hotel Las Golondrinas Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 88 out of 260 reviews
Rating 8 - Good. 97 out of 260 reviews
Rating 6 - Okay. 48 out of 260 reviews
Rating 4 - Poor. 12 out of 260 reviews
Rating 2 - Terrible. 15 out of 260 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Fransisca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cheap stay very clean
Stayed 5 nights in Mar 2023

10/10 Excellent

Gilberto

Good location, safe and quiet
Stayed 2 nights in Feb 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Staff is friendly and helpful. Walking distance to shops, restaurants, beaches. Skip the breakfast at the attached breakfast bar ... there's a nice little Mexican restaurant on the same block with excellent breakfast menu.
Stayed 9 nights in Feb 2024

6/10 Okay

Emilia

Everything was ok
Stayed 1 night in Feb 2024

8/10 Good

Anna Tari

Liked: Cleanliness, staff & service
This hotel is in a perfect location. Close the grocery store and 5th! Close to restaurants that were priced much better then on 5th. The lush gardens are great however if you want to tan it covers like a canopy and hardly any sun comes through, but beautiful to read and relax by the pool. Staff amazing!
Stayed 10 nights in Feb 2023

8/10 Good

Ralf

Liked: Cleanliness
The room was equipped with both a fan and an AC. Unfortunately there was construction work ongoing at the indoor pool and the outdoor pool was closed. The breakfast was quite nice with a good selection of warm and cold dishes, but there were no fresh juices. There is no coffee machine in the normal rooms. The gents at the reception were not proactive, you had to ask for everything. The promoted Beach Club is not too far away and if you want to enjoy the beach you need to go to one of those. Transfer to the airport is easy and straightforward from the ATO Bus terminal (250m away).
Stayed 2 nights in Mar 2025

8/10 Good

JORGE

Liked: Cleanliness, staff & service, room comfort

Buena relación precio/calidad

El check-in estuvo muy estresante. La reserva no estaba en sistema del hotel porque indebidamente, 2 días antes de mi llegada, alguien de Hotels.com el 19 de Febrero canceló la reserva aunque ya estaba pagada. De no ser por DIANA una de las encargadas de reservas del Hotel Las Golondrinas, que investigó y resolvió el caso hablando a Hotels.com, yo hubiera tenido que pagar otra vez para hospedarnos en el hotel. Gracias Diana por tu alto sentido de servicio al cliente. Es la tercera vez que nos hospedamos en éste hotel, siempre todo bien excepto en ésta ocasión donde alguien externo (un tercero) metió la pata. Yo sí recomiendo éste hotel, buena relación precio/calidad, muy buena ubicación, tiene estacionamiento gratis, restaurant comida muy rica, el recepcionista muy atento y servicial.
Stayed 7 nights in Feb 2025

6/10 Okay

Concepcion

Liked: Cleanliness
Disliked: Staff & service

No me vuelvo a hospedar ahi

No hay seguridad los climas enfrían el refrigerador hace mucho ruido la puerta de baño se atora y hace mucho ruido para abrir cerrar
Stayed 2 nights in Feb 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Elaine

Liked: Staff & service, amenities, property conditions & facilities
In general good,and fair price,however why i didnt rate as 5 star, because bathroom is stinky,smell like pee, really strong odor. Thats my only bad review in general is a nice hotel and convenient everything is around!!
Stayed 1 night in Dec 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, it is very well located. It has very good connections to transportation and food. The only thing that needs to be improved is the reception inside the internet rooms and there are no places where there is no good reception. In general, it is very good.
Stayed 7 nights in Dec 2024

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, hotel pintoresco.
Stayed 1 night in Nov 2024

10/10 Excellent

Marco A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es bonito y accesible
Stayed 7 nights in Sep 2024

8/10 Good

Marco

Liked: Cleanliness, amenities
Este hotel está muy bien, cerca de todo y mucho de lo que nos gusta hacer lo hicimos fácilmente por su ubicación. Solo hay dos detalles, las televisiones funcionan muy mal y el Internet es de muy baja velocidad y en el cuarto que nos dieron era muy difícil la conexión.
Stayed 7 nights in Sep 2024

10/10 Excellent

Geovany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO BIEN
Stayed 1 night in Jun 2024

6/10 Okay

Maria

Liked: Amenities, property conditions & facilities
The rooms were a little too small but clean, the bathroom was clean but the toilet seat was rusty, very well situated, the areas outside was amazing it looks like a jungle, the staff was nice.
Stayed 3 nights in Mar 2024

6/10 Okay

Israel

Disliked: Cleanliness, staff & service
Habitación mal distribuida, la alberca básicamente decorativa, muy fría, tuve un problema con el baño me resolvieron después de 10 horas
Stayed 5 nights in Feb 2024

10/10 Excellent

Kevin William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great traditional atmosphere

Very nice hotel in a great location just a few blocks away from 5th. Staff was fantastic and helpful with all our needs. Atmosphere is very tradition with the courtyard. The only negative was lack of water pressure in the shower but it was sufficient to get the job done. Would stay hear again. Few doors down was a great latin fast food joint which have great portions. Ate there twice. Location on main street and extremely safe.
Stayed 2 nights in Feb 2024

10/10 Excellent

Pedro Viveros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Disliked: Staff & service

It was just Ok… would not stay again.

The hot water was out for 2 days. The safe didn’t work because they said the battery was probably out. They gave me a lock with key to use for the box, but that didn’t work. It was clean and great location. I sent an email asking about private transportation from airport, they said take the ADO bus.
Stayed 4 nights in Dec 2023

8/10 Good

Marcial

Liked: Cleanliness
Nice location..hotel looks old..good overall
Stayed 1 night in Dec 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable y una propiedad bastante limpia y con buen mantenimiento de las habitaciones y del hotel. Esta propiedad te da más de lo que esperas. Muy recomendado
Stayed 1 night in Aug 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2023