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Ocean Zen Suites on 5th Avenue - Adults Only

3.5 star property
Adults-only hotel with rooftop terrace and 24-hour front desk

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Photo gallery for Ocean Zen Suites on 5th Avenue - Adults Only

Beach nearby, white sand, beach towels
Property entrance
1 bedroom, pillow-top beds, in-room safe, individually decorated
Balcony
Outdoor pool, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Pool
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Honeymoon Suite, 1 Bedroom, Balcony, 100% Ocean View

1 bedroom, pillow-top beds, in-room safe, individually decorated

Honeymoon Suite, 1 Bedroom, Balcony, 100% Ocean View

Highlights

Furnished balcony
Garden
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Eco Luxury Executive Suite 2 Double 3-4

1 bedroom, pillow-top beds, in-room safe, individually decorated

Eco Luxury Executive Suite 2 Double 3-4

Highlights

Garden
Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
  • 40 sq m
  • Partial sea view
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Eco Luxury Queen Suite - Infinity pool 9

In-room dining

Eco Luxury Queen Suite - Infinity pool 9

Highlights

Garden
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
  • 40 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Eco Luxury Deluxe Suite 8 2 Double beds

View from room

Eco Luxury Deluxe Suite 8 2 Double beds

Highlights

Lanai
Garden
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Eco Luxury Business Suite 6 Rooftop Pool

1 bedroom, pillow-top beds, in-room safe, individually decorated

Eco Luxury Business Suite 6 Rooftop Pool

Highlights

Lanai
Garden
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
  • 36 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Honeymoon Suite, 1 King Bed with Sofa bed, Kitchenette, Courtyard View

1 bedroom, pillow-top beds, in-room safe, individually decorated

Honeymoon Suite, 1 King Bed with Sofa bed, Kitchenette, Courtyard View

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Fridge
Separate bedroom
Blackout curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Eco Luxury Deluxe Suite 5 Infinity pool

1 bedroom, pillow-top beds, in-room safe, individually decorated

Eco Luxury Deluxe Suite 5 Infinity pool

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Fridge
Flat-screen TV
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
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About the area

Map
Quinta Avenida (5a) Calle 68 y 70, Mza 368 Lote 2 Luis Donaldo Colosio, Playa del Carmen, QROO, 77728

What's nearby

  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Main Beach - 15 min walk - 1.3 km
  • Punta Esmeralda Beach - 19 min walk - 1.6 km
  • Quinta Avenida - 19 min walk - 1.6 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 3.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Salento - ‬11 min walk
  • ‪Ojo de Agua - ‬10 min walk
  • ‪Crisol - ‬4 min walk
  • ‪Quadra Café - ‬9 min walk
  • ‪Tropical Tacos - ‬6 min walk

About this property

Ocean Zen Suites on 5th Avenue - Adults Only

Hotel near Mamitas Beach
Located close to Punta Esmeralda Beach and Quinta Alegría Shopping Mall, Ocean Zen Suites on 5th Avenue - Adults Only provides a rooftop terrace, a garden and dry cleaning/laundry services. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool with sunloungers
  • A casino shuttle, express check-out and express check-in
  • A water dispenser, barbecues and a 24-hour front desk
  • Multilingual staff, concierge services and luggage storage
Room features
All rooms are individually furnished, and include comforts such as laptop-compatible safes and air conditioning, as well as perks such as free WiFi.
More amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • Private gardens, wardrobes/cupboards and fridges

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Street parking available
  • Casino shuttle (surcharge)

Things to do

  • 24-hour pool access
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • In a provincial park
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 3 floors
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPal
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
24-hour pool access
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ocean Zen Suites 5th Avenue Adults Hotel Playa del Carmen
Ocean Zen Suites 5th Avenue Adults Playa del Carmen
Ocean Zen Suites 5th Avenue Adults
Ocean Zen Suites 5th Avenue A
Ocean Zen Suites On 5th Avenue
Ocean Zen Suites on 5th Avenue - Adults Only Hotel
Ocean Zen Suites on 5th Avenue - Adults Only Playa del Carmen

Frequently asked questions

Does Ocean Zen Suites on 5th Avenue - Adults Only have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day.

Is Ocean Zen Suites on 5th Avenue - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ocean Zen Suites on 5th Avenue - Adults Only?

This hotel doesn't offer parking.

What time is check-in at Ocean Zen Suites on 5th Avenue - Adults Only?

Check-in start time: 3 PM; check-in end time: 11 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Ocean Zen Suites on 5th Avenue - Adults Only?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Ocean Zen Suites on 5th Avenue - Adults Only located?

Located in Luis Donaldo Colosio, this hotel is within a 15-minute walk of Mamitas Beach and Punta Esmeralda Beach. Quinta Avenida and Quinta Alegría Shopping Mall are also within 1 mi (2 km).

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Ocean Zen Suites on 5th Avenue - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 83 out of 168 reviews
Rating 8 - Good. 40 out of 168 reviews
Rating 6 - Okay. 23 out of 168 reviews
Rating 4 - Poor. 7 out of 168 reviews
Rating 2 - Terrible. 15 out of 168 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Apr 2025

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures I do not trust this hotel chain they are terrible very unsanitary and unsafe
Stayed 12 nights in Jan 2025

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and plenty of food options close by.

10/10 Excellent

Vasili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our third stay at Ocean Zen. They really care. Yes, do not expect a perfect place but compared to many other places we've stayed, we had everything we needed. Love that their staff speaks good English, rooms are clean, away from the "insanity of the 5th Avenue," here at least you can SLEEP and have all you need for a get away stay. We miss visiting with "turtles" and look forward to being back in the fall/winter. P.S. It was great annual business planning and a recharge trip. Wish the rooms would have a "desk or at least a table."
Stayed 6 nights in Feb 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, comfortable and spacious. the location was fantastic
Stayed 1 night in Mar 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely quiet hotel

We stayed here for four nights at the end of our honeymoon. The staff were amazing and very helpful. The location was very quiet and the views were lovely of the jungle and ocean.
Stayed 1 night in Jun 2023

6/10 Okay

MARIA

Disliked: Staff & service
Room was in good condition, well maintained, nice view but NO hot water 😮 also garbage from previous renters were not cleaned, there was a bag full of garbage and a bin full under the sink , good flies all over the place . The restroom had also a garbage big full of it .
Stayed 1 night in Dec 2024

10/10 Excellent

Esmeralda Nava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean, we had everything we need. A walk distance to restaurants and beaches.
Stayed 7 nights in Mar 2023

8/10 Good

Ute

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to beach super; very helpful staff; Wifi connection VERY Bad.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 14 nights in Apr 2023

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place was dissapointing, it has potential to be great but a few things let it down. The water pressure was the lowest I had ever experienced, making it hard to take a proper shower or even brush your teeth, no hot water either. The pillows were hard and had lumps in them, new pillows would go a long way to making the stay more comfortable. The location is ok, the area is a little dodgy but could be worse and lastly the place is a little run down, it could use some refurbishment and painting.
Stayed 3 nights in Sep 2024

6/10 Okay

gabriel

Liked: Cleanliness
A lot of noise in the morning early.
Stayed 1 night in Mar 2024

8/10 Good

christopher

Ok
Stayed 1 night in May 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not recommend

Terrible service, no air conditioning, no elevator, dirty. Not tourist friendly what so ever. Never answer their phones
Stayed 7 nights in Mar 2024

6/10 Okay

Scottie

Liked: Staff & service
This is one of the older properties in the area. It has no real amenities - no 24 hr front desk, just a security guard that serves no purpose. Pool looks like it hasn’t been cleaned all season. No elevator - had to take the stairs to the 4th floor to the “office” to check in. Had to haul luggage to the 3rd floor to get to the unit. The a/c unit is not sufficient for the size of the unit. Room temp was not bearable until about 3 or 4am. The only positive thing was the view from the unit and the rooftop. Thats the only reason to give this place a second look.
Stayed 1 night in Jun 2024

2/10 Terrible

Genise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This plae is terrible. They didnt have hot water. Said there was a spa but there was not one. The pool looked dirty. We stayed one night and left and they wouldn't refund our 2 day other day. The saying is true you get what you pay for... run away from this property
Stayed 3 nights in Jul 2023

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t able to check in to this hotel. No attendant on-site when I arrived around 4:30 pm. Tried to call over and over no response . Waited until 8 pm on-site and decided we’d to get another hotel as it was getting late . Stay away from this place . It is bad condition as well . Nothing lke the pics. Still awaiting a refund I may not get .

6/10 Okay

marja

Very small sign above narrow door so took a while to locate it.Had a very steep narrow spiral cement open staircase to the top floor where the office is located, so be careful! Our room had a view of only a white cement wall that separates the building from the street. Takes about 12 minutes to get to the beautiful white sand beach down the road and along a path through the woods. Slept ok but some street yelling in the night. Shower lukewarm.
Stayed 2 nights in Feb 2023

4/10 Poor

Matthew

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Terrible

Reception is at the top of three or four stories of spiral stairs. They don't come down to meet you. First room was interior. What I noticed there were rooms facing the ocean available I paid extra to move. After moving they told me there were rooms available for a couple nights. Then I found out I had covid. I told one of the workers so he wouldn't get sick. All of a sudden there were no rooms available and I had to leave the next morning. Sleazy operation. Otherwise, nice come location considering how crazy central Carmen has become
Stayed 1 night in Feb 2023

10/10 Excellent

Campos

Liked: Cleanliness, staff & service, property conditions & facilities
"I recently had the pleasure of staying at Ocean Zen Suites on 5th Avenue, and I must say it exceeded all of my expectations. From the moment I walked into the hotel, I was greeted with warm and friendly service. The hotel staff were always available to answer any questions I had and went above and beyond to make sure my stay was comfortable and enjoyable. The room was spacious, comfortable, and had all the amenities I needed for a relaxing stay. I particularly enjoyed waking up early to catch the stunning sunrise from my window. The bathroom was spotless and had all the necessary amenities. One of the highlights of my stay was the rooftop pool with breathtaking views of the ocean, which was just a few minutes' walking distance away. It was a fantastic way to relax after a long day of exploring. What impressed me the most was the safety measures in place - the pool had a gate that opened via a camera and security guard, which made me feel safe and secure. The hotel's location was also excellent, situated in a vibrant and bustling area with plenty of restaurants, shops, and attractions nearby. It was also just a short walk from public transportation, which made it easy to explore the city. Overall, I highly recommend Ocean Zen Suites on 5th Avenue for anyone looking for a comfortable and memorable stay in Playa del Carmen. The staff, amenities, and location all exceeded my expectations, and I can't wait to come back and visit again!"
Stayed 2 nights in Mar 2023

10/10 Excellent

Vasili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a Gem on the 5th Avenue. We took a 4 day vacation and I needed to work for 3 days remotely (needed to quite a few health consultations over the internet phone). Wifi was #1 requirement. Each room has a router and dedicated wifi signal. This is the best connection I've had, both wifi and cable worked GREAT. No drops, no loss of signal...unlike "all inclusive resorts." Rooms are modern, clean, staff is friendly (host and her son speak good English), place is quiet, away from the 5th street noise, 4 min walk to the beach (very nice and clean-also not noisy, unlike "all inclusive.") Hotel is in safe neighbourhood and within 1-7 min walk to great food places. We ate mostly on the 5th but price wise, baja cafe next door has the best prices. Their combos are great. NOTE: eating out prices are the same as in Canada...be prepared. We also bought food at the super market on the 10th street and fruit from the stands on the 15th (they were SUPER DELICIOUS). It's about a 15 min walk. We loved sun tanning by the pool and watching the ocean. Next time we'll go for the "queen bad," as there is more room for a couple. We are looking forward to be coming back with the boys, as it is truly a GREAT PLACE. Special thank you to Mighty and her son...oh yes, we loved the turtles in the pond. Quite the characters have to say. Thank you for creating this place. Each morning and evening I spent quite a bit on balcony in meditation... even though I had to wear the ear plugs.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for a nice property. A little far away from the center of town but right next to the beach
Stayed 4 nights in Feb 2025

6/10 Okay

Azam

Stayed 4 nights in Dec 2024

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024