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Senses Quinta Avenida By Artisan Adults Only

3.5 star property
Adults-only hotel with full-service spa and rooftop terrace

Choose dates to view prices

Senses Quinta Avenida By Artisan Adults Only offers a peaceful escape in central Playa del Carmen. Enjoy the rooftop terrace, massage services, and pool area with in-room WiFi. The attentive staff enhances the experience at this serene hotel near Mamitas Beach.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

Double Room Superior

  • 35 sq m
  • Sleeps 2

Double Room Deluxe

  • 35 sq m
  • Sleeps 2

View all photos for Deluxe Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
Ceiling fan
Rainfall showerhead
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, Hot Tub

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Studio Suite, Hot Tub

7.6 out of 10
Good
(7 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Suite, 1 King Bed, Hot Tub

Terrace/patio

Elite Suite, 1 King Bed, Hot Tub

7.0 out of 10
Good
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Ceiling fan
Rainfall showerhead
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Suite, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Elite Suite, 2 Double Beds

Highlights

Private indoor hot tub
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Double Suite Junior with internal view

1 bedroom, premium bedding, minibar, in-room safe

Double Suite Junior with internal view

  • 32 sq m
  • Sleeps 2

Double Room Standard

  • 60 sq m
  • Sleeps 2

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About the area

Map
5A. Avenida Norte # 324, entre 26 y 28 Sur, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 3 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪La Vagabunda - ‬1 min walk
  • ‪Amorino - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk
  • ‪Trattoria del Centro - ‬1 min walk

About this property

Senses Quinta Avenida By Artisan Adults Only

Hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Senses Quinta Avenida By Artisan Adults Only provides a poolside bar, a rooftop terrace and a bar. Take some time to relax at the on-site spa. Guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and massage treatment rooms
  • Luggage storage, tour/ticket information and concierge services
  • A 24-hour front desk, a front desk safe and a reception hall
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Senses Quinta Avenida By Artisan Adults Only feature thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
More amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 55-inch flat-screen TVs with premium channels
  • Ceiling fans, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily full breakfast available 9:00 AM to noon for a fee: MXN 200 per person
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Senses Bar

Things to do

  • Full-service spa
  • Hot tub
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately MXN 200 per person
  • Airport shuttle fee: MXN 1233 per person (return)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8 AM to 10 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

ARTISAN Handmade Collection
ARTISAN Handmade Collection Playa del Carmen
ARTISAN Handmade Hotel Collection
ARTISAN Handmade Hotel Collection Playa del Carmen
Senses Quinta Avenida Artisan Adults Hotel Playa del Carmen
Senses Quinta Avenida Artisan Adults Hotel
Senses Quinta Avenida Artisan Adults Playa del Carmen
Senses Quinta Avenida Artisan Adults

Frequently asked questions

Does Senses Quinta Avenida By Artisan Adults Only have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM to 10 PM.

Is Senses Quinta Avenida By Artisan Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Senses Quinta Avenida By Artisan Adults Only?

Senses Quinta Avenida By Artisan Adults Only doesn't offer parking.

What time is check-in at Senses Quinta Avenida By Artisan Adults Only?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Senses Quinta Avenida By Artisan Adults Only?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Senses Quinta Avenida By Artisan Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1233 per person applies.

Where is Senses Quinta Avenida By Artisan Adults Only located?

Located in Downtown Playa del Carmen, this beach hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 1 mile (2 km).

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Reviews

Senses Quinta Avenida By Artisan Adults Only Reviews

8.0

Very good

8.6

Cleanliness

9.4

Location

8.4

Staff & service

7.8

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 217 out of 475 reviews
Rating 8 - Good. 120 out of 475 reviews
Rating 6 - Okay. 66 out of 475 reviews
Rating 4 - Poor. 35 out of 475 reviews
Rating 2 - Terrible. 37 out of 475 reviews

Reviews

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in playa del carmen, specially if you like to walk late in the 5th, you can go and enjoy the commercial places in that avenue and go back easily.
Stayed 1 night in Mar 2025

6/10 Okay

Joel

Liked: Cleanliness, property conditions & facilities
The rooms are nice, lots of restaurants nearby
Stayed 4 nights in Feb 2024

6/10 Okay

luis fernando

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2025

8/10 Good

ali

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The only inconvenience was no hotel reserved parking area!
Stayed 3 nights in Dec 2024

10/10 Excellent

laura

Liked: Cleanliness, amenities, property conditions & facilities, communication
The receptionist was amazing assisted in getting us a taxi to the hotel very friendly and courteous!!!!!
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

A clean luxyru hotel with a nice pool area

A cool luxury hotel. The balcony was nice and had a good view. The pool area was very nice and clean. The shower and toilet were very good. The bed was very good and big! The hot tub in the room was a bit dirty, so we didnt use it. In the room wifi was very weak, sometimes not at all (could be due to windy weather) Location a bit weak for our needs.
Stayed 2 nights in Jan 2025

8/10 Good

ODRACIR

Liked: Cleanliness, staff & service, amenities
Key system was broken, so staff must open the door for us however FD staff was very helpfull
Stayed 5 nights in Sep 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
Stayed 5 nights in Jul 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Apr 2023

6/10 Okay

Henry

Disliked: Amenities, property conditions & facilities
No facecloths refrigerator didn’t work and had to go back to my original roomI booked because upgrade was horrible
Stayed 3 nights in Apr 2023

6/10 Okay

yoel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel for short stay !!

This hotel was good in general . The location is great, the price was good and it felt very safe. The hotel needs a little bit of a refresh. The vibe was dead. My main concern was the water pressure (or lack thereof). The toiletries were really bad too. The elevator was broken for a day and Monday morning was very noisy with constructions around . Service was ok, straight to the point, front desk people and mostly the overnight guy were very kind. But it sounds very bad when you arrive to a hotel and the first things you heard is we are going to have extra charge if towels are stained and key ( electronic by the way ) are lost. It is not a very welcoming. Overall , it is a good hotel, just need some improvements.
Stayed 4 nights in Feb 2024

2/10 Terrible

Berenice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!

6/10 Okay

Diriet

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This property is not for light sleepers. Constant thumping from downstairs bar at night time heard in two different rooms I was given in. The interior room is slightly less but it is still heard. The beds did not seem hygienic—sheets were so old they were practically see through and had lots of stains. Pillows did not have pillow covers just pillowcases directly on the pillows. I showed the front desk and asked if she would sleep on those sheets…she didn’t answer. Good facilities but sadly they need to make small investment on their soft product.

2/10 Terrible

Dirceu

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The only thing good was the staff. Its a shame expedia sell a hotel in a bad situation. Room floor its cracking. No hot water at all. Inly cold water for a few minutes per day. Toilets no water to flush. We had to take shower in another room because was the only room with hot water. ( eletrical shower ) USED FOR ALL THE HOTEL GUESTS). I asked for change room but staff says they have the same problem inall rooms. By the night we cant sleep because the water bump was make to many noisy. Giving us a hope that by the morning we gona have water but was frustrating when we open the faucets and nothing more then a few water drippings. The breakfast was in a litter restaurant near. Food was good but no enough. If we need eat more we have to by extra for. Extremely disappointed and for sure we going to use another web site for searching and booking our next vacations.

8/10 Good

HUMBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BIEN EN GRENERAL
Stayed 3 nights in Aug 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Aug 2025

6/10 Okay

Yoanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos recibió una Argentina hermosa y muy dispuesta a ayudar , todo bien cómodo y lindo el lugar Si piensas descansar de 9-12 pm No es el lugar porque se para un señor desafinado a gritar porque el talento de cantar se le fue h es bien molesto Por todo lo demás está bien y céntrico Comer al rededor es carísimo Pero puedes ir al Fogón , que es tradicional de tacos y va gente del pueblo que es lo más económico que vimos en cuanto a restaurantes Tienes a unos 5 minutos caminando chedraui 100% recomendado , cuando lo descubrimos fuimos a desayunar y comer ahí , y es menos que cualquier otro lugar Guarda tu dinero para las excursiones y come aquí lo hay todo . Si un expreso cuesta en la calle 80 pesos Ahí cuesta 35 Y todo los demás es mucho más barato
Stayed 3 nights in Aug 2025

6/10 Okay

Gerardo Ramón

Liked: Cleanliness, staff & service

Buena atención pero malas instalaciones

La atención es muy cálida y buena pero la habitación tenía varios detalles. Al llegar los controles de la TV fueron cambiados 3 veces porque no funcionaban, el lavabo de manos era imposible usarlo el primer día por exceso de presión en el agua, la pantalla blackout bajo el primer día y posterior a eso no volvió a subir. La amabilidad del personal por ponerle solución a los imperfectos fue buena pero uno espera que no ocurra esa clase de cosas durante la estancia.
Stayed 2 nights in Jul 2025

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, estás sobre la quinta avenida, a unos mts de mamitas, cerca de buenos lugares para comer, y tienes una heladería enfrente, un Oxxo, justo al lado, en fin 100 recomendable
Stayed 2 nights in Aug 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El hotel más conveniente de Playa del Carmen.

Segunda vez en este pequeño y muy conveniente hotel. Cerca de todo, muy cómodo, a precios accesibles. El trato del personal excede cualquier expectativa. La pool terrace es magnífica para relajarse un rato, tanto en el día como por la noche. Su opción topless es un plus, ya que en la Riviera Maya se está perdiendo esta estupenda práctica. Mi pareja la aprovechó.
Stayed 2 nights in Jul 2025

10/10 Excellent

GORDON

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient with super nice staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

Gerald

Liked: Amenities
It was an enjoyable experience
Stayed 6 nights in May 2025

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cómodo y limpio
Stayed 1 night in Apr 2025

6/10 Okay

Jorge

Disliked: Amenities, property conditions & facilities
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.

8/10 Good

ROLANDO

Liked: Staff & service

La Quinta Ave

The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
Stayed 6 nights in Feb 2025