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Soul Beach Boutique Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Quinta Avenida

Choose dates to view prices

Near Playa del Carmen Main Beach and Mamitas Beach, Soul Beach Boutique Hotel & Spa offers a peaceful escape with amenities like an outdoor pool, poolside bar, rooftop terrace, and Soul Spa. Attentive staff ensures memorable stays.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite

Premium bedding, down duvets, Select Comfort beds, minibar

Suite

  • 28 sq m
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down duvets, Select Comfort beds, minibar

Double Room Superior

  • 26 sq m
  • Sleeps 4

View all photos for Superior Double Room

Premium bedding, down duvets, Select Comfort beds, minibar

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Down duvet
Premium bedding
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

King Suite with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Down duvet
Premium bedding
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room with Balcony

Premium bedding, down duvets, Select Comfort beds, minibar

Superior Double Room with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Down duvet
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive suite with bathtub

Premium bedding, down duvets, Select Comfort beds, minibar

Executive suite with bathtub

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Down duvet
  • 46 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Grand Presidential Suite Hot Tub with Balcony Collection

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchenette
Full-sized fridge/freezer
LED TV
Hypo-allergenic bedding
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Presidential

Premium bedding, down duvets, Select Comfort beds, minibar

Suite Presidential

  • 54 sq m
  • Sleeps 3

View all photos for Suite Executive

Premium bedding, down duvets, Select Comfort beds, minibar

Suite Executive

  • 33 sq m
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down duvets, Select Comfort beds, minibar

Double Room Superior

  • 26 sq m
  • Sleeps 4

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About the area

Map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.5 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 7 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Amorino - ‬1 min walk
  • ‪Trattoria del Centro - ‬2 min walk
  • ‪El Diez, Parrilla Argentina - ‬1 min walk
  • ‪Micaela's - ‬1 min walk

About this property

Soul Beach Boutique Hotel & Spa

Upscale hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Soul Beach Boutique Hotel & Spa provides a poolside bar, a rooftop terrace and a garden. Treat yourself to a massage, a body scrub or hydrotherapy at Soul Spa, the on-site spa. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Express check-out, express check-in and a 24-hour front desk
  • Tour/ticket information, a banquet hall and luggage storage
  • A front desk safe, a lift and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Soul Beach Boutique Hotel & Spa feature comforts, such as premium bedding and furnished balconies, as well as amenities, such as free WiFi and air conditioning.
Other amenities include:
  • Hypo-allergenic bedding, Select Comfort beds and down duvets
  • Bathrooms with designer toiletries and showers
  • 55-inch LED TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

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8.8 out of 10, Excellent, 1,579 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 2000 per stay
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Guests under 18 years old are not allowed in the spa

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Frequently asked questions

Does Soul Beach Boutique Hotel & Spa have a pool?

Yes, this property has an outdoor pool.

Is Soul Beach Boutique Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Soul Beach Boutique Hotel & Spa?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Soul Beach Boutique Hotel & Spa?

Checkout is at noon.

Where is Soul Beach Boutique Hotel & Spa located?

Located in Downtown Playa del Carmen, this spa hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 1 mile (2 km).

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Soul Beach Boutique Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 103 out of 226 reviews
Rating 8 - Good. 60 out of 226 reviews
Rating 6 - Okay. 22 out of 226 reviews
Rating 4 - Poor. 15 out of 226 reviews
Rating 2 - Terrible. 26 out of 226 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 7 nights in Oct 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.
Stayed 2 nights in Aug 2025

10/10 Excellent

Alma Karina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2025

10/10 Excellent

Stephane

Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Jul 2025

10/10 Excellent

OSVALDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, the spa is amazing, the room fantastic
Stayed 2 nights in Nov 2024

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spa was absolutely amazing !!!!!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to pretty much all the cool places in Playa.
Stayed 2 nights in Dec 2022

8/10 Good

Estela

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to 5th Avenue
Stayed 8 nights in Sep 2024

8/10 Good

Sarah Marie

The place is quiet which was nice. Some strange guests late at night making noise, but only for a day or two. Seems like people mind their own business. They had a band on Saturday which was nice ! Could use some upgrades and does not truly reflect the pretty photos on the website. Staff were very friendly especially Nicholas who works hard and is great with customer service. Close walk to beach and restaurants.
Stayed 6 nights in Feb 2025

6/10 Okay

mark

Disliked: Amenities
The restaurant and bar was closed. Room was clean. The tube Faucet didnt work only the hand shower in one of the rooms.
Stayed 4 nights in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s not to like. It’s even a block from senior frogs.
Stayed 1 night in Jul 2024

6/10 Okay

Stacy

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was in a great location. The room was spacious and clean, and the balcony looked into an atrium, although the music from the main floor would echo up in the morning, and it was quite loud. Beach/pool towels were already in the room, which was very convenient. On the downside, we were not able to get hot water in the shower.
Stayed 1 night in Nov 2023

4/10 Poor

Kevin

Disliked: Property conditions & facilities
This property is in a great location, however it is quite run down. Ad mentions restaurant and room service, this is false. Not even ice! The simple amenities that usual hotels provide, like towels, hair dryer are very limited. I will not be staying at this property ever again!
Stayed 4 nights in Dec 2024

10/10 Excellent

cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
staff services were great. great customer service. security/door man (Guerremo) is an amazing person with great customer service. always willing to assist. Arturo also had amazing customer service. always made me feel welcomed and was willing to provide great customer service. went beyond to assist me in any way possible. My room was always clean. cleaning service and the girl who assisted me during breakfast was great. Spa experience was also great.
Stayed 15 nights in Mar 2024

4/10 Poor

Rebecca

Disliked: Staff & service, amenities, property conditions & facilities
No air conditioning in the lobby alots off mosquito at the lobby elevators is very slow on check out no reception was available only the security man don’t not understand English I had too use my translator
Stayed 1 night in Jul 2024

6/10 Okay

Shauna Lea

Liked: Cleanliness, property conditions & facilities
Overall nice place was very upset when checking out as they charged 750 pesos for a small quarter size mark on the sheet that I could have removed myself and they will remove. There is no need to charge 60 US dollars for something like that. Due to that one incident I will not be returning there as you do not treat your guests like that.
Stayed 7 nights in Apr 2024

2/10 Terrible

Glenn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy Required to pay extra mystery fee?
Stayed 2 nights in Nov 2023

2/10 Terrible

sam

Disliked: Staff & service, room comfort

Stay away!

Had my money stolen from my room safe. Hotel did not take responsibility. The hotel staff is no more than a dozen so every one of them is a suspect to me. It must be team work… The hotel manager apologized and told me that such incidents have happened in the past and there is nothing they can do. My hotel duration was short, I requested NO HOUSEKEEPING SERVICE but the staff came in despite my request! The initial price is attractive but it is bait – it was my most expensive hotel room ever! Look for other hotels in Playa, there are plenty of good ones…
Stayed 2 nights in Oct 2017

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing not without a few hiccups along the way, (room wasn’t ready at check in time, door lock battery died) but the staff made up for it. I’ve worked in hotels for over 10 years in management positions. The staff are great, one day it rained and I walked back in soaking wet and without even asking a staff member gave me a towel. Anticipating the needs of guests is key to good service. The bars both downstairs and at the pool were closed when we visited but you’re so close to so many it was fine. The room was clean and wonderful. The staff were great, Expedia didn’t pass along our breakfast inclusion and the manager sorted this out immediately with no stress at all to us, (let me stress this was not a hotel issue). They helped us store our bags safely on check in and check out. They also let us sit on the rooftop after check out for a bit before we had to go get our bus. Breakfast was also good, with several options to choose from. Thanks guys, we would come back!

2/10 Terrible

Brittney

Disliked: Property conditions & facilities
Staff is nice and tries their best but unfortunately this Property isn’t anywhere near a 4 star hotel. Inside there is no a/c in any area aside from your room, extremely hot all the time/ the room itself isn’t up to date and has stains all on the furniture and they didn’t have small face towels, barely any toilet paper. We had to switch rooms. Nobody really speaks English so be prepared to struggle A LOT! The language barrier can cause a lot of headaches when it comes to pricing and paying, they get you to spend more. Hotel is older and in underdeveloped area, it’s construction across the street so the walking can be a bit tough. Would not recommend this hotel.
Stayed 4 nights in Aug 2023

10/10 Excellent

Geovanni Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELENTE!! REGRESAREMOS!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and some rooms accessible.
Stayed 4 nights in Aug 2025

10/10 Excellent

jorge armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hgh
Stayed 2 nights in Sep 2025

10/10 Excellent

Gabriel

Liked: Amenities
Excelente ubicación y muy buena habitación , muy amable el personal y Roxana está muy atenta en tido
Stayed 2 nights in Sep 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Loved it
Stayed 2 nights in Aug 2025