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Soul Beach Boutique Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Quinta Avenida

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Photo gallery for Soul Beach Boutique Hotel & Spa

Outdoor pool, pool umbrellas, pool loungers
Bar (on property)
Balcony
Living room
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for King Suite with Balcony

Room amenity

King Suite with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Down duvet
Select Comfort bed
Blackout curtains
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive suite with bathtub

Premium bedding, down duvets, Select Comfort beds, minibar

Executive suite with bathtub

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Down duvet
Select Comfort bed
  • 46 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Grand Presidential Suite Hot Tub with Balcony Collection

Premium bedding, down duvets, Select Comfort beds, minibar

Grand Presidential Suite Hot Tub with Balcony Collection

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchenette
Full-sized fridge/freezer
LED TV
Hypo-allergenic bedding
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Double Room with Balcony

Premium bedding, down duvets, Select Comfort beds, minibar

Superior Double Room with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Down duvet
Select Comfort bed
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room

Street view

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Down duvet
Select Comfort bed
Blackout curtains
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Central Square - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 2 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Micaela's - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬2 min walk

About this property

Soul Beach Boutique Hotel & Spa

Upscale hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Soul Beach Boutique Hotel & Spa provides a poolside bar, a rooftop terrace and a garden. Treat yourself to a manicure/pedicure, a deep-tissue massage or a body wrap at Soul Spa, the on-site spa. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool with sunloungers and pool umbrellas
  • Express check-out, express check-in and a lift
  • A 24-hour front desk, luggage storage and a banquet hall
  • A front desk safe, concierge services and tour/ticket information
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Soul Beach Boutique Hotel & Spa feature comforts, such as premium bedding and furnished balconies, as well as amenities, such as free WiFi and air conditioning.
Other amenities include:
  • Hypo-allergenic bedding, Select Comfort beds and down duvets
  • Bathrooms with designer toiletries and showers
  • 55-inch LED TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from June 13 2025 to July 15 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 2000 per stay
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Guests under 18 years old are not allowed in the spa

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Frequently asked questions

Does Soul Beach Boutique Hotel & Spa have a pool?

Yes, this property has an outdoor pool. The swimming pool will be unavailable from June 13 2025 until July 15 2025 (dates subject to change).

Is Soul Beach Boutique Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Soul Beach Boutique Hotel & Spa?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Soul Beach Boutique Hotel & Spa?

Checkout is at noon.

Where is Soul Beach Boutique Hotel & Spa located?

Located in Downtown Playa del Carmen, this spa hotel is steps away from Mario Villanueva Stadium Madrid and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

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Soul Beach Boutique Hotel & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 82 out of 200 reviews
Rating 8 - Good. 57 out of 200 reviews
Rating 6 - Okay. 22 out of 200 reviews
Rating 4 - Poor. 15 out of 200 reviews
Rating 2 - Terrible. 24 out of 200 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10

Staff were very nice.
Stayed 7 nights in Feb 2025

6/10

A very nice spa, great staff!
Stayed 10 nights in Oct 2024

10/10

Nice place, the spa is amazing, the room fantastic
Stayed 2 nights in Nov 2024

10/10

I would stay here again
Stayed 1 night in Jul 2024

8/10

The place is quiet which was nice. Some strange guests late at night making noise, but only for a day or two. Seems like people mind their own business. They had a band on Saturday which was nice ! Could use some upgrades and does not truly reflect the pretty photos on the website. Staff were very friendly especially Nicholas who works hard and is great with customer service. Close walk to beach and restaurants.
Stayed 6 nights in Feb 2025

6/10

.
Stayed 3 nights in Feb 2025

8/10

The Spa was absolutely amazing !!!!!!
Stayed 3 nights in Jul 2024

6/10

The restaurant and bar was closed. Room was clean. The tube Faucet didnt work only the hand shower in one of the rooms.
Stayed 4 nights in Jan 2025

8/10

It is not fair to got charged $20 if you lost the access card
Stayed 2 nights in Mar 2025

4/10

STAFF WAS SO RUDE
Stayed 2 nights in Dec 2024

8/10

Close to 5th Avenue
Stayed 8 nights in Sep 2024

2/10

Stay somewhere else u less u visiting the spa 9/10 service there was amazingggggg hotel no ice machine no microwave no wash cloths jus towels very costly charges of u dirty a towel or sheets jus crazy staff jus blah hated it
Stayed 3 nights in Dec 2024

4/10

This property is in a great location, however it is quite run down. Ad mentions restaurant and room service, this is false. Not even ice! The simple amenities that usual hotels provide, like towels, hair dryer are very limited. I will not be staying at this property ever again!
Stayed 4 nights in Dec 2024

10/10

Good value, nice rooftop pool area. Attentive staff, good location
Stayed 1 night in Feb 2023

10/10

It is close to pretty much all the cool places in Playa.
Stayed 2 nights in Dec 2022

10/10

Thank you
Stayed 7 nights in Sep 2024

10/10

I enjoyed my stay. The rooftop pool was about 6 ft deep & warm. The room is really spacious & super clean. The facilities could make some minor changes like update the pool tile, replace outside chairs, and renovate the elevator. There’s also a spa downstairs which was absolutely a good time & reasonably priced for the services. All in all I would stay here again. This place is a few feet from 5th avenue & 20mins for Xplor park.
Stayed 2 nights in Sep 2024

10/10

What’s not to like. It’s even a block from senior frogs.
Stayed 1 night in Jul 2024

8/10

It’s a cute property with a great location. Even though it’s in the heart of everything property was quiet. Beds and pillows could be better.
Stayed 4 nights in Dec 2023

6/10

The location of this hotel is excellent, very close to the city center. The rooms are spacious, and the cleanliness of the room appears to be good. However, this hotel is rated as four stars, yet there are no cups in the room at all. When we wanted to rinse our mouths, we had to hold the water in our hands. I asked the staff at the front desk downstairs, and he told me that the room we were staying in did not provide any cups. I was quite surprised; what kind of hotel is like this? Furthermore, the hotel's advertisement on the website mentioned that there would be a safe in the room, but the safe in my room had been removed. I took a photo and showed it to the staff at the front desk, but he said there was nothing they could do to resolve the issue. The staff at the front desk were very nice—one was named Santiago, and the other, a young tall male staff member, whose name I forgot. They were both very polite.
Stayed 2 nights in Feb 2025

10/10

First time in Playa del Carmen and this place was awesome! Close to the beach, and close to the shops. Excellent service from the staff. The hotel, itself, was very modern. Room was really nice, pool area, so relaxing. The breakfast was amazing, would definitely stay here again!
Stayed 3 nights in Jun 2023

6/10

The hotel was in a great location. The room was spacious and clean, and the balcony looked into an atrium, although the music from the main floor would echo up in the morning, and it was quite loud. Beach/pool towels were already in the room, which was very convenient. On the downside, we were not able to get hot water in the shower.
Stayed 1 night in Nov 2023

8/10

Nice budget hotel. Good value for money. The only issue was wifi which was spotty and made it hard to work remotely. Bandwidth was not sufficient for Zoom meetings.
Stayed 2 nights in Apr 2023

4/10

No air conditioning in the lobby alots off mosquito at the lobby elevators is very slow on check out no reception was available only the security man don’t not understand English I had too use my translator
Stayed 1 night in Jul 2024

10/10

Soul Beach was the perfect choice for my stay in Playa. It’s was the perfect location to entertainment, food and the beach. The room was amazing and the hotel staff was great also. The only down fall was the rooftop pool and bar closes too earlier they close it at 8pm. The other rooftop around are open late and have live entertainment. But Soul Beach rooftop does have music just need to stay open later. But overall I rate this hotel a 4.5/5!
Stayed 3 nights in Jul 2022