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Reviews of The Hideaway Hotel

3 out of 5
The Hideaway Hotel
459 Tamara Road, Port Moresby

Reviews

6.4
Rating 10 - Excellent. 8 out of 51 reviews" "
Rating 8 - Good. 13 out of 51 reviews" "
Rating 6 - Okay. 14 out of 51 reviews" "
Rating 4 - Poor. 9 out of 51 reviews" "
Rating 2 - Terrible. 7 out of 51 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Cost for rooms is equal to PNG experience and expectation. Like a lodge or motel in Australia. Not 3star hotel Love the staff. Friendly and helpful. Love ambience Room service lady was awesome and i had clean sheets towels, water daily. It would be great to have papuan food on menu please. The shower curtain needs cleaning in Room 101 and fridge frosts up and leaks. These are 1st world problems..... am booked in again. 😃
Stayed 3 nights in Apr 2024

6/10 Okay

Rebecca

Business traveller
Disliked: Property conditions & facilities
Delayed attendance to issues, especially with room items such as TV settings etc.
Stayed 1 night in Feb 2024
Response from LT - Sales & Marketing Rep on 1 Apr,2024
Dear Rebecca,Thank you for your feedback. Your feedback helps us to improve in the areas lackingMy sincere apologies on the issue. I will handle this with responsible department.Please do come.

8/10 Good

Wade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Wade

Stayed 1 night in Apr 2022
Response from LB on 5 Apr,2022
Hi Wade, Thank you for staying at Hideaway Hotel & appreciate your rating

4/10 Poor

Michaela

Disliked: Cleanliness, staff & service
No in room coffee/ tea provided. Had to chase them for airport pickup had to wake them for airport drop off. Food awful in general a terrible choice
Stayed 1 night in Feb 2022
Response from LB on 8 Mar,2022
Hi Micheala, Your comments are acknowledged. A single mistake on a day is always paints a bad image. Thank you for bringing it out so I can improve in these areas Thanks

6/10 Okay

Verified traveller

Stayed 1 night in May 2021

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted
The confirmed booking was NOT received by the hotel either on Sat or Sunday and my friend, Tracey Yawing was refused her Accomodation at the hotel, this is not good enough and is very bad service, I expect a full refund.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2021
Response from Hideaway Hotel on 22 Mar,2021
Please tell us how we can assist you. feel free to express your dissatisfaction

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2020
Response from Hideaway on 27 Dec,2020
Thank you so much for being here and we look forward to see you again.

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2020

6/10 Okay

Verified traveller

Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, older property, could do with a facelift over a few years would be a good idea
Stayed 1 night in Dec 2019
Response from TC on 20 Jan,2020
Good morning, Thank you for your review and we hope to uplift the face of our property. Thank you.

6/10 Okay

Jacob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from TC on 20 Jan,2020
Hello, Thank you for your review..

2/10 Terrible

Phil

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Think very carefully before booking this property. The place is a dump and the management are unprofessional clowns. The pool is a giant green slimy swamp. The first room I was in had no hot water and the shower was just a trickle, although the sink in the room had only hot water. The bathroom door auto locked when shut and needed maintenance to come open the door with a screw driver or housekeeping to use a key. A K75 lamb curry consisted of exactly 5 large mutton bones with barely any meat on them. The butter put out for breakfast was rancid and the staff didn't know/couldn't tell/didn't understand. They were unable to generate a correct account on two occasions from reception. On the Saturday night the property was over run with loud fighting drunkards and despite numerous security nothing was done. There was a large noisy fight in the pool area around 1am At 6.45am on Sunday the pool area was littered with empty beer bottles and sleeping drunks including one who was barely dressed. Leaving my room at 6.45am I was harassed by a drunk holding a beer who could barely stand up, security removed him only after i complained. At 6,45am a young drunkard was "pretending"to play the piano (very badly) in the breakfast buffet - hardly a peaceful eating environment- he was apparently the "directors nephew". This place is a disgrace to PNG and is not somewhere any international traveller would want to stay. Pay the extra to stay in a decent property. This place is a dump run by clowns
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from tc on 2 Sept,2019
Hi, Thank you very much for your reviews.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here at least 4 times, and have never been disappointed.
Stayed 1 night in Aug 2019
Response from CT on 7 Aug,2019
Hi Sir/Madam, Thank you very much for you review. We hope that you will always enjoy your stay at our hotel when you come again for vacation.

4/10 Poor

anonymous

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was dirty please check rooms before guests arrive and the bathroom mats were dirty haven't been changed. also the smell please clean rooms
Stayed 1 night in Jun 2019
Response from CT on 7 Aug,2019
Dear sir/Madam, We apologise for what has happened to you when you stayed here in our hotel. We hope to improve on our amenities and try to keep all things well cleaned. Thank you.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from CT on 23 May,2019
Thank you for your review..

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, staff are friendly helpful people and I wish to go again
Stayed 5 nights in Apr 2019
Response from ct on 21 May,2019
Thank you very much for your review..

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2019
Response from CT on 21 May,2019
Thank you for your review..

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service
Big room and clean. However you can see and hear whoever's in the bathroom. Should be closed off instead of the wooden windows
Stayed 2 nights in Dec 2018
Response from FM on 8 Feb,2019
Much appreciated. Will improve the bathroom setting. Cheers

4/10 Poor

Laura, Australia

Disliked: Staff & service, property conditions & facilities
Really tired, disappointing hotel. Really, really poor food. No change at the bar. No pickup at airport (had to call). No free wifi - paid only (cheaper to get your own SIM at the airport). Don't waste your money.
Stayed 2 nights in Nov 2018
Response from Sherlon Adrales/General Manager on 6 Dec,2018
Hi Ms. Laura, I was very ashamed and disappointed as a General Manager as it is my full responsibility and reflection on how I manage the hotel, I cannot bring back those bad times but I guarantee you that Hideaway Hotel Team is striving hard to address all this short comings and lapses from our end. I really appreciate your comments for us to strive even more that one day we will live by our standards. Thank you

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018
Response from C.T on 24 Nov,2018
Hi, Thank you very much for sending us your review so that we can improve our hotel ammaties so that the next stay you make it will be much more perfect..

6/10 Okay

John, Townsville, Australia

Disliked: Property conditions & facilities
first romm leakage, second no curtain
firs room had leakage from updatirs near the bed, second room had no covering or curtain to block view from the bedroom to block off bath romm and toilet. The water in toilet kept flowing making difficult to flush out waste, had to use another water tap near by
Stayed 3 nights in Sep 2018

10/10 Excellent

andy, aust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean good location value for money
Great friendly staff. Clean room. Pool side room very spacious. Bath and walk in shower. Cant wait to return.
Stayed 4 nights in Jul 2018
Response from C.T on 9 Aug,2018
Dear Guest, Thankyou for taking the time to write a review of your stay in the hotel.We hope to improve our amenities. Regards, Carolyn Tona

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but the bed was uncomfortable. Many mosquitoes inside the room. Kindly people and good prices
Stayed 1 night in Jul 2018

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Old-world charm (including no internet)
Just 1 night. Convenient to be so close to the airport and have a shuttle bus service. Also convenient for us to have dinner and breakfast there, which was ok, except with limited choices. In a very large room with ambience of former glory and old-world charm. Enjoyed a quick swim in the pool in the morning. Quite disappointed that there was no internet access though. Advertising said it was available in the foyer only and free. There was also a display on the front desk saying internet available. But when we asked for the password we were told that it hasn't been available for a long time because of issues with the internet supplier. A little less old-world charm in that respect would have been better.
Stayed 1 night in Jun 2018
Response from Carol on 12 Jul,2018
Dear Guest, Thank you for taking time to write a review of your stay in the hotel. We apologize for any convenience that you experience while staying here at the hotel. We will try to upgrade the hotels wifi and amenities of the hotel. Thank you

2/10 Terrible

Barnabas, Gold Coast, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor experience
I called a couple of times and Receptionist was unhelpful and always hung up staright away and tone of voice seemed uninterested to help. I called couple of times before my flight to inform and confirm with reception that I should be picked up at the International aiport. When I arrived no one was waiting so I walked to domestic aiport looking for the hotel pick up. Very disorganised even though specific information were given. Room bathroom smelt very bad of urine and Tv wasn’t working.
Stayed 1 night in Jul 2018
Response from Carol on 12 Jul,2018
Dear Guest, Thankyou for taking time to write a review of your stay in the hotel. We apologize for any inconeience that you exprience while staying here at the hotel. The management is checking reported complains and will not not happen again. Staff training to be more friendly and accommodating will continue with our front staff. Thankyou..

6/10 Okay

Soni

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2018

2/10 Terrible

Phil, Brisbane, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Their advertising is false...barely a 2 star
On arrival the reception staff were too shy and spoke so quietly that I had to ask them to repeat themselves many times. The room they gave me was at the back of the hotel. It was dirty, had no soaps or bath towels, had no beverage making supplies, the bed covering was stained, and the doors on the vanity unit were hanging off. I asked for a better room...something that matched the photos and description when I booked. This room was better but also had no soaps or bath towels, and had no beverage making supplies. Also the shower was filthy. A cleaner came and made the room a little better. Next day I had to specifically ask the cleaner for soaps, toilet paper, and beverage making supplies. Repairs had been done in the bathroom and the workmanship was amateurish to say the least. I ate twice in the restaurant and regretted doing so both times. The Filipino Adobo meal tasted nothing like adobo...it was sweet and sour, and the next night the pizza base was undercooked and doughy. When I checked out the reception staff could't provide with all the receipts for my meal and other spending. Then I was informed that the airport shuttle driver hadn't turned up so they had a taxi waiting for me. I hesitated knowing the potential danger of taking a taxi at 4am in Port Moresby. I was assured that the driver was trusted and that I would be safe. Fortunately I was delivered safely to the airport but it was a nervous finale to an unsatisfactory and disappointing weekend stay.
Stayed 3 nights in Sep 2017

8/10 Good

Gregory Norris, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay in PM, but if you do, it's ok here
Dangerous. PM is Dangerous. This hotel picks you up and drops you off because of how dangerous it is. They Rob you by charging 20 per Hour to use WIFI (when it's working) The restaurant food is adequate at best. Happy hour is a good deal though. They will arrange for a taxi but MAKE SURE IT'S THE RIGHT ONE. We were sent with a guy who we later found out the hotel didn't trust. The pool was always "under maintenance" so we didn't use that either. Basically we got ripped off for what we paid.
Stayed 3 nights in Jul 2017
Dear Mr Gregory, Thank you for taking time to write a review of your staying here at the hotel. We apologized for any inconvenience that you experience while staying here at the hotel. The Management is already checking all reported complains to ensure that things will not happen again. Staff training continues to be more friendly and accommodating and upgrading hotel amenities is currently on process. Thank you for your time and staying here at our Hotel. Regards Reservation Officer

2/10 Terrible

Mike, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a nice way to leave the country
We were shown to our room (108) by a nice porter and turned the aircon on to cool the room. We noticed the fridge wasn't on, no water, no milk or coffee .. just 2 satchets of "three in one", which we didn't want. No plugs for sink of bath .. taps and spouts dirty ... green scum around taps. About that time, we noticed a drip of water from the aircon, which soon became a constant flow. Soaked up much with towels, but ended up asking for another room. We moved to room 110 and started again. TV didn't work, so we managed to fix the problem and all seemed fine. Bathroom and tea services as in room 108 .. lousy. When registering, we asked to be woken in time to get to the airport for our 6:30 flight. We weren't and had trouble paying our account, which was more than quoted, because they didn't have change. We missed our flight and had to pay another $480 for a later flight and sit at the terminal for 5.5 hours. The entire staff seemed very morose, like they didn't care one iota about their clients. They whispered, rather than spoke and being hard of hearing didn't help me. They DID NOT SMILE ONCE, even though we tried to be friendly. It was not a good experience, especially after having such a fabulous time in Rabaul, with the friendliest of people and great service at Kabaira Beach Hideaway Resort. I couldn't recommend the Hideaway Hotel at Port Moresby to my worst enemy!
Response from Reservation Officer on 18 Jul,2017
Dear Mr Mike , Thank you for taking time to write a review of your staying here at the hotel. We apologized inconvenience that you experience while staying here at the hotel. The Management is already checking all reported complains to ensure that things will not happen again. Staff training continues to be more friendly and accommodating and upgrading hotel amenities is currently on process. Thank you for your time and staying here at our Hotel. Regards Reservation Officer

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Staff nice enough but no management.
Rats in the room - many! Price promoted at the hotel LOWER than we had paid via our internet booking! Dirty room due to cigaret ash.

6/10 Okay

Elanden, Australia

Disliked: Staff & service, property conditions & facilities
Close to airport
Nice to have courtesy bus to access hotel from airport. Every hotel in Pt Moresby is overpriced for what is offered. Reasonable rooms. Limited options for meals.

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Might be the best of a very bad lot
Port Moresby is short on mid-priced hotels so you may be forced to stay at the Hideaway but lower your expectations - the hotel is terribly dated and in general disrepair. It's location near the hotel is good for overnight transfers but you'll need to hire a car to see anything of the city/ country. The restaurant is fair - reasonable food and comparatively reasonably priced. Overall however the standard is poor and you'll want to spend as much time out of the hotel as possible.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
To be honest a dump
Could not wait to get out of the place to be honest the food was terrible the internet was nill, the service was terrible not whT it was supposed to be never again ever .i would not put my dog in tnere

6/10 Okay

Chas, Melbourne

Liked: Staff & service
Quiet and restful
Housekeeping staff had to be reminded to change linen and bring new towels. No water jug or glasses in refrigerator No laundry bag or dockets in room Advertised Wi-Fi did not work No in--house directory with internal phone listing and available services

6/10 Okay

Colin, Somerset, UK

Liked: Staff & service
Average hotel, reasonably close to the airport.
A relatively average hotel, showing signs of wear, clean, but with a few details missed. About a mile from the airport, but did free airport pick up and drop. Better priced than most of the local hotels.

4/10 Poor

Dusty, Cairns Australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It's PNG situation, strange set-up
They need electrical cables to be cable ties up and away, have hot water at all time, Air/Con need fixed or get new one/s as they scream, so sleep is very hard, really they need have look what they are doing, and it possibly better than right now, also there other things wrong, like showers are not cleaned or water on floor, etc but I was in 3 rooms cause 2 where real bad, A have look yourself, also see the Chef and tell me, I know right & wrong

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Location
Poor location for Port Moresby. Nothing around the hotel. Wifi expensive=K20 per hour.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in PNG.
Never have been there but have heard that it can be dangerous. The hotel has a lot of security ans watchful eyes which is what is necessary in a poor country.

6/10 Okay

Charles

Liked: Cleanliness
Disliked: Room comfort
Hidden away near the airport.
Basic hotel - good for overnight but little space in the room for doing much. Needs maintenance, but AC works well. Not a resort, but adequate for the night.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect. Clean and good service. Maybe can upgrade the TV channels service.
Stayed 6 nights in Mar 2021
Response from Hideaway Hotel on 22 Mar,2021
Dear Valued Guest, your comment and recommendation is valued and we will look forward to upgrade. Thank you for staying with us and hope to see you again

8/10 Good

Mickey, Japan

Liked: Cleanliness, staff & service
スタッフの方は明るく非常に対応が良かったです。
Stayed 2 nights in Feb 2020
Response from TC on 16 Mar,2020
Thank you very much for your review ..

4/10 Poor

ALEXANDER

Disliked: Staff & service
near the airport in a disadvantaged area
Hotel for a short stop - it is not recommended to go outside the perimeter. Take the shuttle. The staff is amazingly stupid - they can’t even find the paid client reservation for 10 minutes. The restaurant is not recommended (expensive with poor quality). The Internet almost does not work (that is, the network is formally there, but it is impossible to use)
Stayed 1 night in Sep 2019

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from C.T on 24 Nov,2018
Hi,thank you very for choosing hideawayhotel to stay.. Hope to see you again staying at our hotel..

8/10 Good

Verified traveller

Liked: Room comfort
good for a pit stop
nothing exceptional, but good to stay one night waiting for the flight next day
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
まあまあかなというホテル
場所は空港から近く、便利だが、周りの治安には不安がある セキュリティは良いと思うし、従業員もとても良い ポートモレスビーの治安と宿泊料を考えた場合、 充分と考えられます