Puerto Juarez Holidays

Great hotel great food and excellent service

La comida esta horrible y no tienen casi nada en el bufet.

This is one of the most beautiful and luxurious resort I even visited. Customer service is top notch let me not talked about the food and how clean everything is. I loved this resort so much didn’t want to leave. I would rate this place 100/10 …

The hotel was spectacular. Very clean, fairly new, well maintained. Food was incredible. From restaurant options to the buffet. Quality of the food was excellent and fantastic choices. Staff was above and beyond. From the cleaning staff, to restaurants and bar staff, to service desk, to entertainment staff. A+++ Our room looked over the lagoon which was quite nice but I don’t think many rooms have this view. In looking at the rest of the rooms, I would likely stay away from the sides of the hotel rooms as the views from those rooms would be to the walls of the neighbouring hotels. The only thing to be aware of is that all rooms for more than double occupancy only have 2 double beds which are small for sharing. Hotel was spotless in all areas, pools, public areas/washrooms, hallways and bedrooms. Beach was beautiful and sea weed removal was done constantly.

Loved the party environment, everyone is so friendly & welcoming. The front desk receptionists were AMAZING: Odalys, Sofia, and Andrea really helped to make sure we stayed in the room location of choice, and helped us get the most out of our stay! Every time we visit the resort, they're our go-to staff!