Lobby
Check availability

Reviews of West Hotel

3 out of 5
West Hotel
No.41, Renai Rd, Puli, Nantou County

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 101 reviews" "
Rating 8 - Good. 48 out of 101 reviews" "
Rating 6 - Okay. 13 out of 101 reviews" "
Rating 4 - Poor. 2 out of 101 reviews" "
Rating 2 - Terrible. 1 out of 101 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for a quick stay but rough around the edges
For a simple one night stay it was fine -- the lady at the front counter was nice, the bed was comfortable, and parking was convenient. But, some negative: 1. sound-proofing was bad even by hotel standards, 2. there were no towels in my room when I checked in. Had to notify the front desk. 3. the only hotel I've ever seen without a power outlet near the bed. Even with a 10 ft charging cable I wasn't able to charge my phone overnight while having it within reach.
Stayed 1 night in Oct 2021
Response from 埔里西站商旅 on 2 Jan,2023
Thank you for your feedback, we appreciate your stay!

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

10/10 Excellent

John, CA, USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to access most attractions around Puli and also Sun Moon Lake. Rented a motorcycle in front of KFC and Bus station. Great staff. Was able to leave luggage due to early arrival and also after check out. There's also a Family Mart across the street which helps a lot.
Stayed 1 night in Dec 2019
Response from J.C on 10 Feb,2020
Thx for the comment, and we are looking forward your next arrival.

10/10 Excellent

Pingz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I simply love the staff service and assistance in the hotel. Because when I check in is during their renovation works period, I can't comment much on the reception environment. However, it did not disturb our sleep or rest. Room is clean, comfy and manage to get good rest. Just for breakfast area is another place next to the building, quite run down though food is still ok. Hope to get a menu indicate what can be chosen/amt limited per pax so customers can order which will reduce food waste. Can be quite warm inside.
Stayed 2 nights in Jun 2019
Response from KATE on 5 Jul,2019
謝謝您的愛護 我們會努力地改進 期待您能再次蒞臨 再給我們批評和指教 : )

6/10 Okay

青渝

Stayed 1 night in Mar 2024

8/10 Good

yung-cheng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Chien Ming

Stayed 1 night in Nov 2023

8/10 Good

CHIYUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

yong-jheng

Stayed 1 night in Aug 2023

10/10 Excellent

SHIN-RUEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

WANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Chao-Ling

Travelled with family
Disliked: Room comfort
木板隔間.隔壁的電視.談話聲音.聲聲入耳. 停車費要收200元.
Stayed 1 night in Dec 2022
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：關於您提及的部份我們將會納入未來提升品質方針中，我們十分誠心期待您再次的到來，讓我們再度為您提供不一樣的住宿體驗。敬祝美好的一天！

8/10 Good

yong-jheng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

10/10 Excellent

CHIA-LIN

Stayed 1 night in Nov 2022
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

4/10 Poor

TIANSONG

Stayed 1 night in Jul 2022
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

10/10 Excellent

Yuchang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from 埔里西站商旅 on 2 Jul,2022
非常感謝您的支持, 這是我們努力進步的動力! 期待您再次到訪好山好水的埔里鎮唷, 謝謝您~祝您有個愉快的一天!

10/10 Excellent

SIN-MING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
五星級的旅館
很棒，還協助升等，以後有機會還會再來
Stayed 2 nights in May 2022
Response from 埔里西站商旅 on 2 Jul,2022
非常感謝您的支持, 這是我們努力進步的動力! 期待您再次到訪好山好水的埔里小鎮唷, 謝謝您~祝您有個愉快的一天!

10/10 Excellent

YANGHUNG

Stayed 2 nights in May 2022
Response from 埔里西站商旅 on 2 Jul,2022
非常感謝您的支持, 這是我們努力進步的動力! 期待您再次到訪好山好水的埔里小鎮唷, 謝謝您~祝您有個愉快的一天!

10/10 Excellent

DUEN SHUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
初次在埔里住宿就有絕佳體驗
建築還很新，清潔也無問題，空間也頗為寬敞。而最大優勢是位置，其距離所有長程客運最近的站牌僅約百公尺，隔個路口即是全家。往後只要價格不漲太多，都會是去埔里住宿的首選。
Stayed 1 night in May 2022
Response from 埔里西站商旅 on 2 Jul,2022
非常感謝您的支持, 這是我們努力進步的動力! 期待您再次到訪好山好水的埔里小鎮唷, 謝謝您~祝您有個愉快的一天!

8/10 Good

栩茵

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務親切
櫃檯服務人員態度親切，停車需付費，沒有先說明，房間很大，位於埔里市區，對面有全家便利商店很方便。
Stayed 1 night in Feb 2022
Response from 埔里西站商旅 on 2 Jan,2023
親愛的顧客您好：非常謝謝您的蒞臨，謝謝您提出意見及回饋，讓我們有改善的機會和調整的空間。希望在您未來的旅程，能再度服務您，謝謝您！

6/10 Okay

Jinnbao

Stayed 1 night in Feb 2022
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

6/10 Okay

吉民

Stayed 1 night in Dec 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

8/10 Good

??

Travelled with partner
Liked: Cleanliness, staff & service, amenities
整體來說還好，只是加熱水壺沒得插電不會過電⋯
Stayed 1 night in Dec 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：關於您提及的部份我們將會納入未來提升品質方針中，我們十分誠心期待您再次的到來，讓我們再度為您提供不一樣的住宿體驗。敬祝美好的一天！

6/10 Okay

Mirco

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
位置熱鬧，房間乾淨，員工親切 但房間隔音差，隔壁住了有一群孩子的家庭， 快把房子給拆了，跟櫃台反應也未獲改善。
Stayed 1 night in Dec 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：十分感謝您抽出寶貴的時間與我們分享您寶貴的意見及回饋！我們會繼續努力提升服務品質並衷心期待未來能再次為您服務。

8/10 Good

yong-jheng

Stayed 1 night in Nov 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

8/10 Good

En Yu

Stayed 1 night in Nov 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
蚊子很多，住一晚滿腳包
Stayed 1 night in Nov 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的顧客您好：非常謝謝您的蒞臨，謝謝您提出意見及回饋，讓我們有改善的機會和調整的空間。希望在您未來的旅程，能再度服務您，謝謝您！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from 埔里西站商旅 on 2 Jan,2023
感謝您花時間分享您的評論。很開心您喜歡我們的房間/服務設施/員工與地理位置，我們希望能給您更好的住宿體驗，能得到您的正面評價是我們努力的最大動力，期盼在不久的將來能有機會再為您服務。

10/10 Excellent

振豪

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
店員親切 基本設施都不錯 唯一小缺點就是走廊地毯可能有人打翻飲料 有點污漬 不過不是房間內 影響不大 其他都很好
Stayed 1 night in Sep 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的顧客您好：非常謝謝您的蒞臨，謝謝您提出意見及回饋，讓我們有改善的機會和調整的空間。希望在您未來的旅程，能再度服務您，謝謝您！

10/10 Excellent

Yu-Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

8/10 Good

Chia-Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

10/10 Excellent

Jia chun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

8/10 Good

TUNG YANG

Travelled with family
Liked: Staff & service, property conditions & facilities
軟硬體皆可再加強
住宿停車要額外付費，這點網路上未說明清楚！大廳包含洗手間都有蚊子飛舞！早餐內容需要加強！但床非常好睡！
Stayed 1 night in Apr 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：感謝您選擇本舘為您的家，我們已在第一時間將您寶貴的評論轉達給各相關部門，秉持著體貼入心更甚於家的服務精神，我們期望能於近期的將來能提供予您更完善週到的服務，更期盼很快能再有為您服務的機會。

10/10 Excellent

Min Rou

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

10/10 Excellent

Hsin Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不錯
房間整潔舒適、人員從櫃檯到房務都很親切，隔音效果不錯睡的很好，附近很多好吃的很方便，寵物友善，房價合理，有機會下次還會再來住。
Stayed 2 nights in Apr 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的顧客您好：感謝您對本舘的肯定與讚賞，有了您的支持與鼓勵，本舘將依此做為日後的服務準則，我們將持續提供每位到訪賓客更完善的服務，您的寶貴意見是本飯店不斷成長的原動力，誠摯邀請您再度光臨，更期盼很快能再有為您服務的機會。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
經濟實惠的小型旅館，櫃檯小姐很友善，整齊乾淨，房間大；房間隔音不太好，廁所抽風機聲音很大
Stayed 1 night in Apr 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的顧客您好：謝謝您撥冗與我們分享此次入住的體驗！從評論中得知，此次入住本舘感到滿意，提供賓客安心安全舒適的服務是我們的宗旨。我們將持續努力為顧客帶來更優質的服務，也期待您的再次光臨！

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

8/10 Good

HAUEH KANG

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

10/10 Excellent

Yu chien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

10/10 Excellent

Yenping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

10/10 Excellent

chih hsien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間乾淨又舒適
Stayed 1 night in Jan 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的顧客您好：謝謝您撥冗與我們分享此次入住的體驗！從評論中得知，此次入住本舘感到滿意，提供賓客安心安全舒適的服務是我們的宗旨。我們將持續努力為顧客帶來更優質的服務，也期待您的再次光臨！

8/10 Good

WEI-CHENG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

10/10 Excellent

SHINSHIAN

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

8/10 Good

輔祥

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
乾淨、舒適、交通便利。
Stayed 1 night in Nov 2020
Response from 埔里西站商旅 on 2 Jan,2023
敬愛的貴賓您好：您的寶貴意見都會成為我們服務成長的參考，使我們更加進步，我們期待與您下次的相遇。

8/10 Good

Chin Hui

Travelled with group
Liked: Cleanliness, room comfort
整體評價
旅館大廳非常悶熱，有蚊子 服務人員也不熟悉業務的樣子， 入住手續等了非常久的時間才確認。 房間還算整潔，空間也不小。 早餐時間非常晚，八點才開始， 早出門的我們根本沒辦法吃早餐。
Stayed 1 night in Oct 2020
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：十分感謝您抽出寶貴的時間與我們分享您寶貴的意見及回饋！我們會繼續努力提升服務品質並衷心期待未來能再次為您服務。

8/10 Good

Tao, 台北

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
早餐好吃，地理位置佳。
Stayed 1 night in Oct 2020
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：非常感謝您的評分與留言，如有需要服務的地方，歡迎隨時聯繫我們。期待與歡迎您的再度蒞臨。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cp值高
Stayed 1 night in Sep 2020
Response from 埔里西站商旅 on 2 Jan,2023
親愛的貴賓您好：感謝您的入住及您的熱情回饋，我們很高興您對我們的服務感到滿意。作為您的好朋友，我們期待您的再次光臨，我們將提供更好的旅行體驗，謝謝您。

10/10 Excellent

Jeff, 台北市

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
感覺很好的經濟旅館，適合自助旅行背包客
Stayed 1 night in Sep 2020
Response from 埔里西站商旅 on 2 Jan,2023
敬愛的貴賓您好：您的寶貴意見都會成為我們服務成長的參考，使我們更加進步，我們期待與您下次的相遇。