Queen's Theatre

All great and location

The hotel itself was well great. The person that checked us in was a bit hard to understand due to her overly fast speaking and unclear speaking (Spanish accent perhaps) and I work with ELL students. Before leaving, I contacted reception to ask about tax flat rate services to airport and was informed that it existed and that they would order it for me for £175. After checking out I asked again about the taxi flat rate service and was confirmed by the lady that worked at the desk the same information and she offered to order it and said that they would tell us when the taxi was ready for us. One of the staff brought our suitcases to the taxi, and as we were riding it it, I noticed the meter was on as we were outside the city of London. I told the taxi driver that the hotel told us it would be the flat fee and he literally said, "That is not what I was told." In the end, he charged us the flat fee, plus the £10 for entering the airport, plus, did not accept cash and there was no way of avoiding the tipping service. Overall, I huge disappointment that the hotel staff working at this hotel did not check in this type of information before making the booking. I felt scammed. I would not visit again as the trust was broken.

An extraordinary stay. Quiet luxury, timeless elegance, impeccable service. MO Hyde Park went above and beyond to make our stay an unique experience and made my birthday memorable; an upgrade to the Hyde Park Suite was truly a special and delightful treat. The birthday dessert and drinks awaiting us in our suite put a smile on my face! Thanks to Leonardo and Francesca for exceeding all of our expectations.