Rantau Panjang Resorts

"very helpful staff at cinnamon coffee house, who are friendly and courteous, take the time to explain and recommend Ala carte's local food as we were only looking for a 'light' dinner. "

"I cannot thank the staff at Hilton KL Sentral enough for their excellent service and help. I stayed there a couple times for my egg freezing trips. During my first stay, I lost one injection in the fridge. I called the hotel after realising I didn’t bring it back, Ida responded and found the med immediately. Then they kept it for me in a fridge and brought it to my room during my next visit (coordinated by Clift). Really appreciate the help 🙏"

"Yes"

"Spacious room, amenities well thought of. Central location"

"Room is spacious but empty. Bed is super single while sufficient but smaller as compared to hotels in this range. WC comes with bidet wash, which is a plus. Breakfast is ok, can be better."

"AC worked well and staff very helpful"

"The speed of the lift really has to improve "

"Excellent stay"

"The hotel is luxurious. Perfectly captures the colonial vibe. The staff, especially at check-in, did not seem to match the luxury feel of the hotel. There is no sense of welcoming the guests, and at times showing annoyance at the guests because they couldn’t navigate their own front desk system. Also, my Marriot points were not granted after checking with the front desk 3 times. And it’s still been 1 month now. On the topic of asking things 3 times, I had to also pester the front desk for a sofa bed to be set up in my parents’ room with my sister. They took 3 hours and constant pestering. They had assumed I did not pay for a 3rd guest. I had to prove it via Expedia. For a luxury hotel, this information should’ve been captured when I paid for everything upfront. Great hotel, not so great staff."