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Reviews of Hotel Rio Lagartos

3 out of 5
Hotel Rio Lagartos
Calle 14, 19, Río Lagartos, YUC

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 168 reviews" "
Rating 8 - Good. 66 out of 168 reviews" "
Rating 6 - Okay. 8 out of 168 reviews" "
Rating 4 - Poor. 6 out of 168 reviews" "
Rating 2 - Terrible. 3 out of 168 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the quaintness of the hotel. It was clean and presented well. We didn’t like the food that we had ordered. This is why we give the 4 star review.
Stayed 1 night in Feb 2024

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine. The wifi was not good at all either in the room or the lobby. Basically non existent

8/10 Good

karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice! The lace was great!
Stayed 1 night in Oct 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two day trip
Very comfortable hotel with a gorgeous warm pool. Hotel has its own dock where you can get picked up for waterboat tours.
Stayed 1 night in May 2023

10/10 Excellent

Francesca

Stayed 1 night in Feb 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and with the sunset dock.
Stayed 1 night in Jan 2023

10/10 Excellent

Stacy Jae

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay! Staff were accommodating and helpful.
Stayed 2 nights in Dec 2022

8/10 Good

Bradley L

8/10 Good

Tom

Stayed 2 nights in Dec 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to stay in Rio, with great views, a nice pool, and food service starting at 7am so you don’t miss out on morning flamingo tours, etc.

2/10 Terrible

Cindy

Travelled with partner
Disliked: Staff & service
We were welcomed with a drink, and sent up 3 flights of stairs to our room (my husband is 70), The room was mediocre and overlooked the kids playground. No waterview and not romantic. When I asked for a room with a view I was told NO. I was informed that waterview suites were only for families. I made it clear I wasnt on vacation to sleep outside a playground. As no alternative was offered we moved to another hotel,

4/10 Poor

Isaac J.

Stayed 1 night in Nov 2022

10/10 Excellent

Lizet

Stayed 1 night in Oct 2022

2/10 Terrible

Roza, Lexington

Stayed 1 night in Sep 2022

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Jose Luis

Travelled with group
Liked: Room comfort
Nice hotel in a wonderful town
It was good, but I will think of more for the price. The roof was amazing!!!
Stayed 2 nights in Dec 2021

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last Minute Find, Best Spot In Town!
Everything was easy with check-in, and check out. Hotel staff was very friendly, and the live music in the evenings was so lovely. The property was very well maintained, cute dock at the end, the roof was a perfect place to watch a sunset, and the building was a beautiful design and well furnished. One warning about Rio Largartos, there is no place to exchange currency, and no ATM, several places take credit card but not everywhere and cash is definitely preferred, so make sure to bring enough cash with you so you can book some tours, leave tips for hospitality staff, and anything else you might need! Oh! And we saw a real and large crocodile one evening directly under the "Danger Crocodiles, NO Swimming" sign on the dock, so definitely take that seriously! I would definitely stay here again, and recommend this property, even though I want to keep it a secret for myself!
Sunset from the rooftop!
The dock at the end of the property.
The crocodile sign is NOT lying!
Stayed 2 nights in Nov 2021
Response from RIO LAGARTOS HOTEL on 19 Nov,2021
Thank you very much for your comments. It is a pleasure for us to receive you in our facilities and your good comments leave us with great satisfaction for the work done. RIO LAGARTOS HOTEL IS WAITING FOR YOU BACK TO OFFER YOU THE BEST EXPERIENCES

10/10 Excellent

Faizah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's one of the two nicer hotels in Rio Lagartos! It was very clean and comfortable. They have a roof that has a wonderful view and a pool downstairs. All of the staff were very friendly.
Stayed 2 nights in Oct 2021

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
Clean and comfortable hotel in this fishing town. Staff really goes out of their way to make you feel welcomed. Everyone from the reception staff to the restaurant and rooftop staff, made every effort to making this a memorable stay. I recommend this hotel for your stay in Rio Lagarto.
Stayed 2 nights in Apr 2021

10/10 Excellent

William

Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgrade is a world of difference
Initially I was hesitant to stay at this place because when we arrived the staff didn't greet us or look up from what they were doing. So check in was bad. We booked 2 rooms one was standard and the other was a suite. The standard room was so bad that we decided to just upgrade to two suites. It was definitely worth the extra money. in the standard room the beds were hard as a rock the showers didn't work and there was no place to put your clothing. The suites were lovely comfortable beds, showers worked, and balconies with views. because the experience was so night and day we decided that we would stay for a week. The location is perfect The kitchen is great and they serve food all day into the evening until 10:00 p.m. which was a real convenience and all of the other staff was nice. The pool area is lovely and the rooftop was a special treat. Another little factoid is that Wi-Fi is better in the suites than in their standard rooms it just doesn't exist. All in all I would definitely stay at this hotel again they need to check and make sure that the staff working the desk is much more welcoming since that is their job. I'm pretty sure that we just got a bad apple on arrival.
Stayed 2 nights in Jan 2021

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

8/10 Good

Tony, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed the roof top bar and the area by water's edge
Stayed 1 night in Feb 2020
Response from Hotel Rio Lagartos on 1 Mar,2020
Thank you! We wait for you back!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hammocks in the rooms!
Fabulous area & town to visit. Next time we we come for longer, at least 2 weeks, just to totally relax & rest. I would go to the deserted beach, that is just a 10 minute boat ride over, every day. We did the flamingo tour & saw lots of wildlife up close. The hotel has a buffet breakfast and a dining room for meals. They also provide snack meals down on the ria dock, just off from their pool .... my best part was that beautiful family hammocks were provided in the rooms. I get back aches and discomfort if I sleep in a bed, so this was perfect for me.
Stayed 3 nights in Jan 2020

8/10 Good

Dong

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok place to stay if you need to do day trip nearby
We stayed at this place due to our visit to the Pink Lake 30 minutes away. The hotel is ok for the price. Room has a window facing inside and a balcony facing the lake (partial view). They have some amenities such as pool but we didn't use it because it was quite late when we arrived. Check-in took a little while because they were short of staff - only one girl there but many guests arriving with questions... The people at the front desks only spoke Spanish. Nonetheless, we were able to communicate through Google translation and they seemed to be helpful. Food was a little expensive - our dinner cost 980 MX. Seafood was not fresh but meats are ok. My biggest complains were: there's no WIFI in the room & hot water was not 24 hrs. I had to use the lobby WIFI to do my emergency work and when I finished my work downstair and wanted to take a shower back in my room, there's no hot water... So it was a very unpleasant experience taking a bath there. Also, be aware, there's no elevator so prepare to bring your luggage and stroller up using the stairs - it was a pain for us :( Overall, it's an OK place if you need to stay in that area for your trip.
dinner - not so fresh seafood
dinner - good meat
lake view
interior - don't know why the picture doesn't appear portrait orientation...
Stayed 1 night in Dec 2019

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Hever Ramon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Wish we would have stayed more than one night here! The room was clean and comfortable. The pool was too cold for us, but loved the idea of a swim up bar. There's a beautiful deck where you can enjoy a serene view of Rio Lagartos. The breakfast at the hotel (extra 100 pesos) was delicious. Staff were all very friendly too. Would definitely come back!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, with pool bar
Stayed 2 nights in Dec 2019

8/10 Good

Preechaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, clean place, nice room, beautifull view
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Definitely one of the better hotels in the area. I enjoyed my trip here and the deals to visit surrounding areas is very fair.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great position in a charming town with comfy beds and great boat trips.
Stayed 2 nights in Sep 2019

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely two night stay. We booked a grand quadruple suite for three of us and so had plenty of space. Great family room, quite simple but clean and pleasant. Lovely views, would stay again for the space. Wifi was patchy but so was the whole area. Evening food was good but Breakfast was better earlier on.Hotel doesn't have a lift but help with bags is available. Roof terrace and sea terrace beyond the pool are both fantastic for watching the sun set & bird life. Would recommend.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar super hermoso y pintoresco. Las fotos del website no le hacen justicia a lo bello que es. Excelente Servicio y muy rica la comida de su restaurante.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are big and comfortable. Our room had a terrace with two chairs where we could see the sea
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, friendly staff. Clean room ok, bathroom in need of improvement
Stayed 1 night in Mar 2019
Response from AR on 24 Mar,2019
gracias por su comentario y su visita

8/10 Good

Angelica, chula vista, us

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff. The hotel is nice since Rio Lagartos is a small town, nothing fancy. Overall the hotel has its charm.
Stayed 1 night in Feb 2019
Response from aramos on 19 Feb,2019
Thanks for your visit We hope that your stay was the best best regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from recepcion on 7 Jan,2019
gracias por su visita!

10/10 Excellent

Joel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar hermoso toda la biosfera de Río Lagartos y los atardeceres desde el hotel son maravillosos.
Stayed 2 nights in Mar 2024

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A mi, todos bien
Mi esposa y yo llegue a Rio Lagartos en autobuses Noreste en Yucatan de Tizimil y ADO de Valladolid sin problemas. Dos cuadras caminando al hotel donde todos estaba perfecto, falta solamente el wifi por mi esposa. Otras restaurantes cercas tuven wifi y a mi no estaba mal 😳
Stayed 3 nights in Feb 2024

8/10 Good

FRANCISCO, VERNON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor hotel en una poblacion remota para los amantes de la aventura y convicencia con la madre naturaleza en su esplendor, bellisimo lugar.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, habitaciòn muy limpia y confortable, excelente vista; desayuno tipo americano con buen sabor. En general muy agradable estancia.
Stayed 1 night in Feb 2024

8/10 Good

Blademir

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Todo muy bien, solo no me gustó que el desayuno “bufet” no es como tal bufet ya que te sirven una sola vez y limitado. Siento que es un poco un engaño, mejor pongan menú limitado o platillo por persona.
Stayed 1 night in Jan 2024

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une vue superbe dans un lieu superbe
C’était un bon séjour dans un hôtel bien placé et propre. Le personnel très gentil et serviable. Vue extraordinaire et lit très confortable Rien à redire c’était parfait
Stayed 1 night in Jan 2024

10/10 Excellent

Sandrine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen sitio. Personal atento y amable, instalaciones cómodas y ambiente agradable. Me gustó.
Stayed 1 night in Sep 2023