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"Staff was great, room was great, pools were great. Food wasn’t good. Bland and cold. "

"Pool was good. Our room had ocean view "

"Our stay included 2 rooftop pools and they shut down access to one of them during our stay for a private event for all the days we were there. One day is bad luck, but our entire stay? This hotel was so expensive because of the included amenities. Plus they have an entire section dedicated to ‘exclusive access’ and on top of that they shut down another pool? And everytime we asked for helped we were always redirected to another staff member. An example of this: we brought cash to tip the staff, we went to concierge to ask, they directed us to reception. Reception directed us to the boutique shop. The shop directed us back to concierge. No one wants to actually help. They just want you to go away and not be a bother, but they still want us to tip, and participate in the time share lunches and sell you stuff when you already paid to be at this expensive hotel. The food there also messed up our stomachs pretty bad. We went with a group and it effected everyone. The hotel is very nice. But the staff and the food quality are disappointing at best. "

"Our room was moldy and the roof started leaking and flooding our room. They moved us to a new room that wasn’t moldy and smelt fine very fast and were nice. Seems like luck of the draw for rooms but if they are fully booked you may not be able to move rooms right away. Everything else was great. Food could use a little more love but still edible"

"We had a fantastic time at this resort. The resort was clean and modern, one of the nicest we’ve stayed at. The rooms were spacious and cleaned daily. The Family Selection was worth the upgrade as the additional amenities and butler service made the trip truly unforgettable. "

"Lots to do. 6 days felt too short. Disappointed in water slide area. And poor communication about bus times to parks. "

"They kept the beach clear of seaweed, the food was great, and everyone was genuinely happy to help the guests. The kidcare room was probably the best part. My 4 year old always wanted to go back. The only part that could use improvement are the drinks. The cocktails were all made with mixes that had some strange artificial flavorings instead of real fruit juices, etc. "

"Great resort "

"The pool is wonderful!!! Clean rooms!!! Staff 👎 when you go to the buffet is a lot of “managers?? they don’t notice that you there no hello no eye contact lack or smile no interaction with guests. My husband ask for 3 strawberries and the guys denied because he needs the strawberries to make shakes. At the pool they offer drinks very rare if you are in the pool you need to go and get your own drink. The resort is great but the stuff needs a lot of customer service. "