Find Luxury Hotels in Riviera Maya

"Staff was excellent. Resort was beautiful. "

"The room was spotless, I would leave a note and a tip and the lovely person would go over and above to meet my needs. I loved how kind the staff was, the food was excellent! My teenage daughter and I did this trip to see what it was like and we are going to bring back my sons and husband for Spring break. We are going to stay in the Luxury part for the private pool area. The beach was one of the most beautiful I have seen. A Caribbean bath as we referred to it. "

"Review for stay during September of '25. This resort is huge with being 4 resorts (Kantenah, Colonial, White Sands & TRS-Adults only), on shared Palladium property. You can attend most if not all the resort pools, restaurants, entertainment etc. It was low season so resorts were not over-crowded. Actually, Kantenah Family Selection building/beach was fairly empty which we did not mind. Never an issue finding chairs at the beach or bali bed for rent. Colonial is the 'center hub' of all the resorts and seems to have the best entertainment, beach parties etc. Gametime sports bar was great, air-conditioned, TVs & full bar food menu and drinks to order from all included. It made for great catching a game on NFL opening weekend. Resort is also very family friendly. They have a schedule for activities for children, teens & adults. Never thought we would enjoy such a big resort but we truly did and wish we had more time. Rare occasion we opted not to leave the resort as every day/night there was something to do or see. There is a smaller waterpark on site also with slides for the kids and even an area for toddlers. We did encounter a couple issues during our stay however, management was prompt to resolve the issue and offer compensation. Our concierge butler passed the information on and the concierge manager came to the pool finding us offering sincere apologies and asked how they can make things right. Nothing is perfect but to me, that is customer service. We will return. "

"We had an amazing time. Best property we've ever at stayed in Mexico "

"This property is the best for me so far from the rooms to the pool and the activities and the food as well. I will definitely come back"

"We really liked staying at the Occidental. It is huge, it was busy but somehow, it is so well designed that it never felt crowded. We were very surprised by the additional fees to be charged at check in ($750 pesos) (why not give a heads up from Expedia or in advance?), and disappointed in the lack of communication by the hotel when we repeatedly asked, months ahead of our stay, for adjoining rooms but managed on day 2 to change rooms to be close TO OUR CHILDREN instead of down the hall. Thank god for David at the front deck as Lily did not help the night before but ignored our ask. But once that was settled - we loved the hotel, the food, the cleanliness. We do think we were a bit hoodwinked by the Chichen Itza trip - which was promised as a 3hr to Chichen trip but was 5 hours to get there because of multiple buses. We would return to Occidental."

"There was a problem with our first room , and the room was promptly changed. The facilities, staff and food were all excellent."

"Beautiful resort. Staff was lovely. The rooms are a bit dated but it appears they are remodeling. Property and pool areas are beautiful! Would definitely come back! "

"First time visiting Tulum and staying at Sian Ka’an. Beautiful resorts and friendly staff. I will definitely be back again! "