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Reviews of Canopy by Hilton Washington DC Bethesda North

4 out of 5
Canopy by Hilton Washington DC Bethesda North
940 Rose Avenue, Rockville, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 418 out of 677 reviews" "
Rating 8 - Good. 140 out of 677 reviews" "
Rating 6 - Okay. 54 out of 677 reviews" "
Rating 4 - Poor. 35 out of 677 reviews" "
Rating 2 - Terrible. 30 out of 677 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tosin

Liked: Cleanliness
Great stay
Stayed 2 nights in Apr 2024

8/10 Good

Lili

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing location, great hotel, very modern and clean would definitely stay again. My only negative are the blankets on the bed are not thick and full enough- they’re very thin more like a coverlet than a comforter.
Stayed 1 night in Apr 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Catherine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tasha

Travelled with partner
Liked: Amenities
Very clean. Awesome customer service
Stayed 1 night in Apr 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and pleasant staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Myrtice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area. I will definitely stay again at this hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Unique and updated
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Alazar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was loud and looked like an average apartment. Rooms were not so great and the bed sheets were low quality
Stayed 7 nights in Feb 2024

8/10 Good

Shoola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the rooms and the location. Didn't like the sliding door in the bathroom and the fact that you can hear everything.
Stayed 1 night in Mar 2024

10/10 Excellent

Shirlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is near EVERYTHING!! Love that it is also a really elegant, well laid-out hotel. No noise from neighbors.
Stayed 1 night in Mar 2024

10/10 Excellent

Jal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Adalberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of a trip outside of central DC but very nice area.
Stayed 1 night in Feb 2024

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been staying at the Canopy for years and have always loved the value, the area, the dining and the ambiance. We’ll continue coming here for years to come. If anything, and I’m being ultra picky… the pillows, too soft for my taste.
Stayed 1 night in Feb 2024

10/10 Excellent

Dzordans

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024

10/10 Excellent

Roger

Stayed 4 nights in Jan 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Luke

Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Mustafa

Stayed 1 night in Jan 2024

10/10 Excellent

Nathan

Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and Kind staff
We stayed at the Canopy for a couples night and had an amazing experience.The hotel was clean, spacious, and had many things for us to do within the hotel and surrounding area. I did had some difficulty with the check in and redeeming my OneKeyCash, However, Teddy at the front desk was very patient and helped guide me to redeem it for my stay. I look forward to staying at the canopy again.
Stayed 1 night in Jan 2024

6/10 Okay

Gail

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, clean, and the room was great! I liked the Nespresso coffee machine in the room as well. The tv was very nice but I could only use it to stream…the dish cable did not work. Overall though, very satisfied!
Stayed 1 night in Jan 2024

8/10 Good

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely hotel, good value excellent service.
Mattresses were very dipped in and need replacing. Large stains on rug. Services by front desk was excellent! Everyone was as super helpful and friendly especially Nick and Teddy! Thank you.
Stayed 5 nights in Dec 2023

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Bryarly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Ender

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay there
Stayed 1 night in Nov 2023

6/10 Okay

Jada

Business traveller
Liked: Amenities
Shopping and dining close by. Trendy theme and feel. Missing the details that could make this hotel experience great…furniture in room showing wear and cleanliness is not a perfect 10. Interaction with staff at check in was just ok and they were slow.
Stayed 1 night in Dec 2023

2/10 Terrible

Elaine

Stayed 1 night in Dec 2023

8/10 Good

Olutosin

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is in a great spot, walkable to restaurants and shops and easy to explore the rest of Rockville and Bethesda. We were in room 614 and faced the parking garage so there was always light outside overnight, which the curtain only partially covered. The shower got lukewarm at best and the pillows were flat as a pancake by morning. The room was very spacious though and well decorated, there was a great spot for putting bags out of the way and it was nice that the toilet had a door separate from the rest of the bathroom. Only one elevator was working so it took a while to come and go and there was no on-site parking, just a public garage, which was ok. Overall, it was fine.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great But needs more or faster elevators
Stayed 2 nights in Nov 2023

6/10 Okay

Katherine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel looks very nice but the staff is not prepared or super friendly. It seemed as they are understaffed as well. 1 out of 2 elevators was broken the whole time making it very inconvenient to go up and down. Valet not available when you come back at night so you had to go to a parking like a block away and walk back, in the cold and with kids it wasnt too nice to do that.
Stayed 2 nights in Nov 2023

4/10 Poor

Gerald

Stayed 2 nights in Nov 2023

10/10 Excellent

Dharik

Stayed 2 nights in Nov 2023

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The hotel looks very nice, the decor it’s outstanding and we loved that part. The service on the other hand not so friendly from the start. The only staff that is friendly is the valet parking when they are in there as during the week days is very hard to find at night the valet parking available and the lobby has not idea where you can park. One out two elevators was not working during our whole stay making it very hard to come down or up, the refrigerator in our room did not work either, it was hard to get help during our stay. On sunday there was a lot of people checking out and getting our car to go to a reservation we had was a hassle even when we ordered the car ahead of time before coming down. We really enjoyed the area where the hotel is located you find a lot of dining options and shopping.
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly what we needed - a one night stop but right in the middle of everything. Attentive staff, and very clean and well appointed property. Definitely coming back here!
Stayed 1 night in Nov 2023

10/10 Excellent

tandi moyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness, staff & service
Hotel was in a good location lots to do in the area in terms of shopping and eating.
Stayed 1 night in Nov 2023

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
We really liked this hotel. Love the recycling, great shower, bed was pretty good.
Stayed 1 night in Nov 2023

10/10 Excellent

Irena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Restaurant staff was very friendly and looking to make the dining experience pleasant. Hotel was very clean. Could have better choices for seating. There’s a couch in the semi suite room that could be more comfortable as well as the provided desk chair which was unpadded and hard plastic. Based on the premium rate it should be better.
Stayed 3 nights in Nov 2023

8/10 Good

Germaine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Dadit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, amenities around the block are excellent
Location is excellent, within walking distance from food and clothing stores, making the evening walk enjoyable
Stayed 1 night in Oct 2023

10/10 Excellent

Fernando, New York

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
(I AM TAKING MY TIME TO WRITE THE FULL EXPERIENCE AS I AM SURE THE HOTEL MANAGER WILL APPRECIATE WHAT HAS BEEN OUR EXPERIENCE AS GUESTS). The hotel is modern, well located and every time we come to the DC Area we stay in this hotel. (You can check our records, we have stayed several times). Your food pantry was without several things. As the hotel has no room service you need to fix this issue. We went to the restaurant at Sunday at 9.00AM. The restaurant experience has been bad (every time we come to the hotel). (I have always commented on this to the Reception personnel). Today, there was one lady serving, cleaning, giving ticket stc. Service was so bad we decided to go elsewhere to eat. I paid for what we ordered. (as we did not get ANY HELP WHATSOEVER) just left after 20 minutes of not having any help. I am NOT complaining about the lady's attention. She was sweet. The food from the 'extremely limited' buffet ($22 each person), was finished. As there were no plates to serve (the very limited things that were left), 1 of the hotel guests,went to the kitchen and she got plates that she handed to us. We are staying 4 more nights in the hotel, (because the rooms are pre-paid and non refundable), but the experience has been so bad, that we don't think we will come back again. We have reservations for Christmas for 9 nights that I do not think we should use. I will try to cancel. The experience has not been good.
Stayed 1 night in Oct 2023