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Reviews of Serena Hotel

3 out of 5
Serena Hotel
Via Principe Amedeo 64, Rome, RM

Reviews

7.8

Good

Rating 10 - Excellent. 120 out of 509 reviews" "
Rating 8 - Good. 246 out of 509 reviews" "
Rating 6 - Okay. 97 out of 509 reviews" "
Rating 4 - Poor. 24 out of 509 reviews" "
Rating 2 - Terrible. 22 out of 509 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived on a flight well before check in time of 2 PM but was allowed to drop our bags in our (not yet cleaned) room anyway. Made our first day in Rome much easier not having to lug bags around.
Stayed 1 night in Apr 2024

6/10 Okay

bihag

Travelled with family
Liked: Cleanliness, staff & service
staff were very nice
Stayed 5 nights in Mar 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful, also good location near Termini.
Stayed 4 nights in Jan 2024

8/10 Good

Juntao

Travelled with family and small children
Liked: Staff & service, amenities
Stayed 5 nights in Dec 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Heng Look

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel located close to Roma Termini. Marco was very helpful and accommodating to our needs.
Stayed 1 night in Nov 2023

4/10 Poor

Mohamed, Mokena

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The front desk personal were friendly. The room is extremely tight.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Room with odor and fan did not work. Breakfast is okay.
Stayed 3 nights in Nov 2023

6/10 Okay

Keven

Disliked: Cleanliness
Mold build up in the shower and very dirty shower head. Noise level is very loud at night. Dump trucks / garbage trucks nightly around 3/4 am. Lots of yelling also from the local restaurants
Stayed 4 nights in Oct 2023

10/10 Excellent

Lieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel for a short stay. Location is excellent. It’s very close the tremini station, which also has the metro with it. But honestly I walked everywhere because that allowed me to see more of Rome. There are also trams and buses. The hotel is quiet considering it’s in a busy location. It’s clean and the staff are very friendly and I felt safe. They have a life (the old fashioned kind that you can see through the bars) which was great with the suitcase! The breakfast was very nice continental style and as many coffees as you like with your breakfast. Overall I had a fantastic stay. It’s not flash or posh but it’s perfect if you are out and about most of the day and really want a good base to sleep.
Stayed 3 nights in Sep 2023

8/10 Good

Gordon

Liked: Cleanliness
Adequate for our needs
Close to Termini station within easy walking distance this hotel satisfied our requirements for a quick transit through Rome.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay in Rome.
The Serena Hotel in Rome was conveniently located just a 5 minute walk from the train station. The area was safe and offered many opportunities for shopping, eating, and sightseeing. The room was a little small but it was all I needed and the refrigerator allowed me to keep food and drink in the room. I would stay at the Serena Hotel again in the future.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is so friendly! I’d go back anytime!
Stayed 2 nights in Jul 2023

4/10 Poor

fabio

Disliked: Staff & service, property conditions & facilities
Okay stay, keep expectations low, price is good
Stayed 2 nights in Jul 2023

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Antonella

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting! Save yourself from a terrible stay and DO NOT BOOK this hotel. The location is ok close to the train station, rooms are extremely outdated. Shower was dirty and had leftovers of previous guest shampoo and soap packets. I took a photo and showed it to Marco the front desk man downstairs and ask him if someone could come and clean it or if he had another room, his answer was "but is the rest of the bathroom clean? Maybe tomorrow I can send someone (we were checking out the next morning) there's nothing I can do now. He couldn't care less, even after I told him I couldn't shower like that, that the lack of cleaning was not ok and was not acceptable, he didn't even apologize.. in all my years working in hospitality I've never seen anyone so careless, rude and unserviceable.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Very simple, small, clean rooms, good value for the price. Excellent location, 4 minute walk from the train station.
Stayed 1 night in Jun 2023

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great place to stay! The room was small but clean...nice to have an elevator too! The staff were extremely friendly and helpful with any questions regarding how to get around the city and suggestions for making our visit more enjoyable.
Stayed 2 nights in Jun 2023

6/10 Okay

Cindy

Liked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Vincent

Stayed 2 nights in Jun 2023

8/10 Good

Abdul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good , staff were friendly Breakfast could have a better choice.
Stayed 5 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Hotel
Convenient hotel only 2 short blocks from Metro and train station. Staff was very friendly and helpful. Breakfast options were really good.
Stayed 3 nights in May 2023

10/10 Excellent

Eric

Stayed 1 night in May 2023

10/10 Excellent

Luznelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very centrally located and makes getting to places very easy.
Stayed 1 night in May 2023

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and the staff was friendly and helpful. Very close to the train station, pretty busy and noisy area.
Stayed 3 nights in Apr 2023

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michal
Nice hotel with good allocation in the area of the city to pick up the tour bus or metro as it is the station which cross overs the two Roma metro lines. A little bit loud in the evenings due to garbage disposal from the restaurants and shops but generally not bad
Stayed 4 nights in Apr 2023

10/10 Excellent

Lany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente estadia, ambiente, seguridad, y comodidad
Stayed 2 nights in Apr 2023

6/10 Okay

Meena

Travelled with family
It’s just ok hotel. Breakfast is very basic . It was three of us and the room had barely any space to move around but for one night it’s ok. Location is excellent.
Stayed 2 nights in Apr 2023

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the train station was a great benefit, literally a 4 minute walk. The staff were friendly and helpful. The room was clean although small. The bed was very comfortable. The breakfast was typically Italian and very well done, with plenty of selections and abundance.
Stayed 2 nights in Mar 2023

8/10 Good

Katelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovedd
Stayed 3 nights in Mar 2023

8/10 Good

Tasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wonderful location , friendly and helpful staff , great breakfast. The rooms are outdated though and the blanket was very thin and ripped .

8/10 Good

DERRICK

Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A few negatives but overall nice
Good location near Termini station. Clean property. A few hang ups in that the safe did not work, the temperature adjustment was not working in the room and hotel staff told us that we have no control of the temperature in our room. Thankfully it was winter and we could open a window to cool off the room. The shower leaked all over the bathroom floor. Breakfast was very nice and room was clean, beds comfortable, good location.
Stayed 2 nights in Dec 2022

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple of girls on a short trip
Just a couple of girls having couple nights in rome. Hotel was on a good street well lit with buzzing restaurants. It had beautiful Xmas decorations up outside room was small but clean. Lovely tiles in bathroom. Couldn’t control our own temperature which was a bit of a problem but think they said was just 2 rooms which were like this. Good selection at breakfast compared to what I’ve seen in rome
Stayed 2 nights in Dec 2022

2/10 Terrible

Laura

8/10 Good

mark

Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down, old
Stayed 4 nights in Oct 2022

8/10 Good

Reece

Stayed 4 nights in Oct 2022

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An quick walk to Roma Termini, and within walking distance of the Colosseum, and all Roma's other wonders. Great jumping off place for exploring Italy by Train. Decent hotel, quiet and the staff are friendly.
Stayed 1 night in Sep 2022

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returning to Rome and will stay here again. Very conveient
Stayed 3 nights in Sep 2022

8/10 Good

Lap Ming

Travelled with group
Liked: Staff & service, amenities
The breakfast is better the expected. The staff is friendly. The A/C cannot be adjusted. The elevator is ancient.
Stayed 4 nights in Sep 2022

8/10 Good

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Xiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant hotel, clean and tidy, good location for transportation and getting around the city
Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Luiza

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon entering the room we noticed a few issues like damaged wall paper however we went out straight away. When coming back in the evening we spent more time in the room which is where we started seeing more issues the longer we were in there! The issues started with just wallpaper peeling,then we noticed mould growing in multiple areas of the room, multiple damaged walls with holes and cracks, there was blood on the pillows, there was red marks on the wall and wardrobe, the bathroom shower had ingress of dirt, grime and mould, the fridge didn’t work and upon inspection it was saturated with dust which isn’t acceptable. The images which are advertised on your website for this hotel is nothing like the reality upon entering. We requested a fridge but they couldn’t do anything, we explained about the pillows and the staff claimed they couldn’t do anything, we requested a new room but there was no rooms available, there was no management available so we resorted to the only option we had and had to book a new hotel which has incurred more cost to our holiday and causing more stress and loss of time on this holiday. Then the next morning when we were leaving they started looking for a new room after stating there was no available rooms the night before. I would of been apprehensive of staying in another room having no guarantee that itll be in a better state than the previous room. This holiday was meant to be break for our mental health so we could relax.
Stayed 4 nights in Aug 2022

10/10 Excellent

CESAR PASCUAL

Stayed 2 nights in Aug 2022

8/10 Good

Camelia M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, but old amenities. Great location closed to the Termini train station, and restaurants. The room was clean daily, and beds sheets changes every other day, which we didn't expect it. The room had AC which was fantastic!!! The staff very friendly and professional. Breakfast could be improve -there were no fruits served, and the salami and Chesse will get warm being on the plate (with no ice) from 7:30-10:30.
Stayed 5 nights in Jun 2022

10/10 Excellent

Don Bosco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located in a very good section of the city for me.
Stayed 1 night in Jun 2022