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Reviews of ibis Rotorua

3.5 out of 5
ibis Rotorua
Lake End Rangiuru Street, Po Box 348, Rotorua

Reviews

8.2

Very good

Rating 10 - Excellent. 357 out of 1003 reviews" "
Rating 8 - Good. 412 out of 1003 reviews" "
Rating 6 - Okay. 168 out of 1003 reviews" "
Rating 4 - Poor. 38 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Marie

Travelled with family
Liked: Staff & service
Convenience to town
Stayed 2 nights in Apr 2024

6/10 Okay

Michaela

Travelled with partner
Liked: Staff & service
The room was small but big enough for 2 people for a short stay. A cockroach did come out of the vent one night and the spoons for coffee weren’t overly clean. Otherwise not bad
Stayed 2 nights in Apr 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quick walk to Eat Street with lots of restaurant choices. Clean, quiet and enough space. Plenty of free parking on street and lovely view.
Stayed 1 night in Apr 2024

10/10 Excellent

Belen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location fine,but the room given to friends was the worst in the hotel. Luckily no sulfur smell like next door
Stayed 1 night in Mar 2024

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good lift service from under cover parking.
Stayed 1 night in Apr 2024

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, plenty parking and good location
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Stayed 1 night in Apr 2024

8/10 Good

Frankie

Liked: Staff & service
not bad, my room had blood stains/ red markings on the carpet though.
Stayed 2 nights in Mar 2024

6/10 Okay

Isaac

Stayed 2 nights in Apr 2024

10/10 Excellent

Ailsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Tom

Stayed 1 night in Mar 2024

6/10 Okay

Robert

Stayed 12 nights in Mar 2024

8/10 Good

PENG

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, can use facilities at Novotel
Stayed 2 nights in Mar 2024

6/10 Okay

Steve

Travelled with partner
Not very clean
Stayed 1 night in Mar 2024

6/10 Okay

Linda

Disliked: Property conditions & facilities
Room a little tired
Stayed 2 nights in Mar 2024

10/10 Excellent

Yvette, Knoxville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel walking distance to great restaurants on Eat Street
Stayed 1 night in Mar 2024

8/10 Good

Jared, Auckland

Travelled with family and small children
Liked: Cleanliness, staff & service
Bedroom was clean a modern, bathroom not so much
Stayed 1 night in Mar 2024

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in the heart of Rotorua
Stayed 1 night in Mar 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No fuss, friendly staff and comfortable bed! Walked a short distance to Eat Streat in the evening for dinner and back to hotel! Very enjoyable stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ibis room is usually a tiny prison cell but not this one !! We were pleasantly shocked to see Quite a big room with 2 queen beds. Great value. Location is fantastic near Eat Street and other restaurants. Can also walk less than 3 min to the lakefront. We didn’t rent a car but were able to go on tour to Waimangu volcanic valley, booked from the tourist office which is also within walking distance. We love this hotel
Stayed 3 nights in Mar 2024

8/10 Good

Ulla-Britt

Liked: Staff & service
Nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Marguerite

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to plenty of restaurants. Near the water and park. Disappointed that there was no Electric vehicle charging as we were lead to believe. There was a parking space in the garage that was marked for EV charging but the front desk said it will be painted over after construction. We had to charge the car somewhere in town which made it inconvenient. I hope they have more ev charging in the near future.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed but could do with more facilities like a proper bar, swimming pool or gym. Also not enough staff on reception on arrival.
Stayed 2 nights in Mar 2024

8/10 Good

Gregory, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to restaurants and attractions was great for 2 nights.
Stayed 2 nights in Mar 2024

6/10 Okay

Anthony

Travelled with group
Liked: Staff & service
For the price of the room, it was a bit small. However convent location close to Lake and Eat Streets.
Stayed 2 nights in Mar 2024

8/10 Good

Karl

Liked: Property conditions & facilities
Pleasant enough stay. Very convenient to a number of restaurants etc. Only negative was that cleaning staff walked into room two hours before we were due to checkout!!
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
In easy walking distance to lake and Eat Street and wverythibg you might want. Wonderfully comfortable beds and an excellent base for a few days
Stayed 2 nights in Feb 2024

6/10 Okay

dave

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024

10/10 Excellent

Nadya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Amazing 10/10 would come back
Stayed 1 night in Feb 2024

6/10 Okay

Wai Mun Susanna

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Eileen

Travelled with partner
Liked: Staff & service
Rooms are very small and crowded. Bathroom is in need of refurbishing. Shower was so tiny and counter so worn and tired. Nice bath towels though and beds were comfy. Great location, close to water and restaurants. Easy parking. Wifi good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, cheap accommodation within walking distance of eat street. 24hr self serve laundry and access to the gym and pool in the hotel next door.
Stayed 1 night in Feb 2024

2/10 Terrible

Marco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this crap. Common areas are dirty, rooms are dirty, windows don't open and the AC is so bad it takes like an hour to cool the room, in the middle of the summer. Staff is completely useless. We waited half hour in line just to check in. When it was our turn they asked for the physical card I used to book through Expedia, except I had used a virtual card. But they insisted they needed a card on file. Offered to pay a large deposit instead but nope, "we need the card". Manager was called, I reluctantly gave them one of my other physical cards but the POS showed an error: "issuer unavailable". Keep in mind I've used these cards all around the world, including in multiple hotels in NZ in the last 2 weeks. Second card: "issuer unavailable", same for about 4 more cards, all from different countries and banks. The manager insisted the problem was on my account. "Maybe the balance is insufficient", "maybe the account is frozen", all in front of other guests waiting in line, it was HUMILIATING! In complete disbelief and frustration I was asked to rebook through Expedia and pay online, which I did, using the SAME card, right in front of the manager, AND IT WORKED! I asked if breakfast was included: "yes, 6 to 9 am". My dad went early the next day and guess what: "sorry, actually breakfast isn't included". Seriously?? The least you could do is include breakfast for wasting our time and humiliating us in front of other guests. Shame on you.

10/10 Excellent

Tim, Sidmouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop over clean tidy and new
Stayed 1 night in Feb 2024

8/10 Good

Tarnz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & cosy. Free access to geothermal pools next door. Safe parking.
Stayed 1 night in Feb 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My standard of an Ibis hotel was set by a good experience wiith Ibis Belfast. This one offered the same Ibis feel. It was located so close to the lake and the park. I am glad I chose this hotel. As far as the front desk staff, I will have to get use to the more stand-offish culture which, fortunately, was not shared by the room attendants.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Feb 2024

2/10 Terrible

Ashish

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not much to be liked, dirty dusty lifts, paint specs peeled off and lying on rugs, breakfast was ok but no labels on items as to what they were. Rooms were clean but not as one expects. Hand basin grimy. The hotel in general looks run down and in need of refurbishment. One could actually see months of grime on lift doors, dust on lift walls. Very bad.....
Stayed 1 night in Feb 2024

10/10 Excellent

Tim, Sidmouth

Travelled with family
Liked: Amenities
Great value for money noting shared use of gym pill and facilities of sister hotel Novotel
Stayed 1 night in Feb 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Lake Rotorua
Close to Eat Street, city centre with views of Lake Rotorua. Rooms small. Receptionists lovely.
Stayed 1 night in Jan 2024

6/10 Okay

Chris

Travelled with partner
Our room was nice with a lake view. However the spare blanket was dirty with food relents stuck in it. We were only given one flannel for the two of us and there was no bath mat. The breakfast hot food was cold ie the bacon and the eggs. The orange juice tasted as if it had gone off. There was a used interdental brush on the lift floor when we arrived and it was still there the next day when we left. All in all we were very disappointed.
Stayed 1 night in Jan 2024

8/10 Good

PALANIVELRAJAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities
This is a budget end hotel and it felt like it. Facilities and provisions were at or below the bare minimum, e.g. we booked for 3 people but there were only 2 towels in the room. Cleaning staff at one point entered the room without knocking. It's the small things that matter. There was a potato chip in the stairwell the entire duration of our stay - 3 days. Hmmm. I would rather find other options for a similar price or go upmarket.
Stayed 2 nights in Jan 2024

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Very accomodating staff. Very close to hospital for visiting family. Close to eat street. Very quiet and a great sleep. Thank you for accomodating me all last week.
Stayed 1 night in Jan 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location, comfy bed and clean room(hair dryer includes). breakfast was good(grilled bacon, sausage, tomatoes and hash brown, toast and mini croissants, some fruits and yogurt) also coffee(espresso and long black) and tea was available. Bathroom was quite small but understandable. Could share the pool and spa facilities with Novotel hotel.
Stayed 1 night in Jan 2024