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Reviews of Victoria Lodge

3 out of 5
Victoria Lodge
10 Victoria St, Rotorua

Reviews

8.4

Very good

Rating 10 - Excellent. 106 out of 246 reviews" "
Rating 8 - Good. 95 out of 246 reviews" "
Rating 6 - Okay. 33 out of 246 reviews" "
Rating 4 - Poor. 7 out of 246 reviews" "
Rating 2 - Terrible. 5 out of 246 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy. Lots of rowdy tenants
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Loved the mineral water spa in the room
Stayed 1 night in Apr 2021

10/10 Excellent

Natalie, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed is super comfortable and the lodge is a great location in Rotorua. The studios even have a private mineral bath. It is out the window of the bathroom and I know that sounds strange but it’s such a pleasant surprise!! We very much enjoyed our stay and will be back!
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rotorua
Close to city center. Easy walk to shops and eateries. Room was not ready when we arrived. Reception staff were polite. Car park not big enough for average sized car. Although the room appeared clean and tidy, it desperately needs refurnishing. Did not appreciate the cockroaches in room 5.
Stayed 1 night in Sep 2020

2/10 Terrible

Kerry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
We only stayed for 40 minutes, the place was so dirty and smelly, we couldn’t stay, the advertising was very misleading, and nothing like the photos. They where very good about our displeasure and refunded our money without question
Stayed 1 night in Jul 2020

8/10 Good

Rina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, Great Location
Overall a good place. Needs a lick of paint here and there. The outside "spa" was no more than a private space outside the bathroom door accessed through the window. If you're booking for that reason (we didn't do ok) then be sure about the level of room you want!
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: - The woman running the show is WONDERFUL. She was very friendly and happy to help us with recommendations and tips. - Location was good - easy walk to restaurants and bars, as well as the government gardens Neutrals: - The room felt a little old but things were generally clean Cons: - Shower was TINY and water ended up everywhere (and I mean everywhere) - According to the woman at the front desk, this might have been because of the sudden heat wave but there were COCKROACHES. They were small (maybe 1-1.5" long [up to 3.5cm]) but we killed about a dozen of them over the course of two nights and one even fell on my husband while we were lying in bed on the last night. I mentioned this to the front desk so that they could call an exterminator but not sure if future guests might run into this.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. We got the two room appartment which was fantastic value for money compared to anything else I could find.
Stayed 1 night in Oct 2019

6/10 Okay

Christopher

Travelled with family
Liked: Staff & service
Motel was reasonably clean but room could do with updating. Walls rather thin and on our stay a fair bit of disturbance from some noisy neighbours. Staff very friendly and helpful.
Stayed 2 nights in Oct 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Great place for pets. Lovely owners!
The rooms are small but the service is really friendly. We'd return. The spa pools is a rustic outdoor bath with a view of the moon and stars. Romantic spot.
Stayed 1 night in Aug 2019

8/10 Good

Erika

Access to hot tub.
As I have a disability the one big downside was that the hot tub wasn’t accessible so as I was looking forward to having one I wasn’t able to. There was no information nor photos that showed the way in which you got into the pool, so I was disappointed when I arrived finding it wasn’t going to happen. The car parking is definitely not big enough to accommodate big vehicles. The size of the shower was very deceiving in the photos it was ok if we had been smaller people
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
just OK，too small and not very clean. a little bit hard to parking
Stayed 1 night in Jul 2019

8/10 Good

Paul

Liked: Room comfort
Disliked: Staff & service
Was a comfortable place lovely lady who looked after us only thing was would have been nice to ask if we would like the room serviced daily
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient. We walked with our heavy luggage from the InterCity bus stop to the motel. It's also very close to a shopping center, which has a big grocery store and lots of restaurant. We walked to several tourist spots - Te Puia, Lake Rotorua, etc.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property is located so close to everything, walking distance to shops and restaurants. Very close to Polynesian Spa. Pretty quiet and relaxing place. We have private hot water spa in our room. Amazing! I wish the shower is a bit bigger, but everything else is great!
Stayed 2 nights in Apr 2019

8/10 Good

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
This property did not look at all like the photos showed in Wotif. The staff were friendly and helpful. The room we were in needed a little repair. One window didn’t shut properly, the cupboard to the main room wouldn’t open and the bathroom had damage to the bottom of the vanity. Apart from that, it was a spacious two bedroom apartment in a good location.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Stay, Highly Recommended
Great stay at the Victoria Lodge! The owner was so helpful and even sorted out our washing when we were a bit clueless! She was always available and did everything she could to make our stay better! Cheeky little hot tub in the back! Rooms.were great size and the bed was very comfortable! Very powerful shower too!
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very helpful , we were a bit worried as we were not able to book hobbiton movie tour online but the girl at the front desk helped us to book the tickets when we were checking out. She was busy with something else but still took the time out to help us. She also gave us some excellent advice. Property is also just across from a super market so it is easy to get stuff.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Very old, very small rooms, towels were dirty, very noisy... Just not worth the money.
Stayed 3 nights in Mar 2019

8/10 Good

Mehmet

Travelled with partner
Liked: Cleanliness, staff & service
Helpfull staff. A little bit far away feom center (~1km)
Stayed 1 night in Mar 2019

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
good location, super, helpful staff, very clean
Stayed 2 nights in Feb 2019

8/10 Good

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Ingrid

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to shops including Countdown around the corner. No problems at all and dog was accommodated and well behaved so must have been comfy. Thank you.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool stay
We just stayed overnight to catch our flight to Queenstown. Its place to sleep and with all the basic things for a motel. You get whats your moneys worth . The couple who owns or operated the hotel were very accommodating and gracious.
Stayed 1 night in Oct 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Review
Good value for a central unit in Rotorua - All good for what we paid for apart from having some issues with finding a good park for the Hilux being a larger car. Best to call them first and book a unit with a large park if you have a Ute.
Stayed 1 night in Oct 2018

4/10 Poor

Grant, New Zealand

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a great stay
Nothing like it was advertised. Really old and dated, needs major updating. Very noisy neighbor's. Room was very small and the bathroom tiny and very old. First and last time in this motel.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to amenities
Quiet motel as off the main road. Hot tub was great.
Stayed 3 nights in Sep 2018

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at Victoria Lodge!
The property is small, but extremely comfortable and the set up was beautifully arranged. The room has everything you need! The service was fantastic and warm!! We loved the personal hot springs bath, where you have your own private bath out in the semi open looking at the stars. However, a short step ladder to get into the bath would have been great for short people like me 😊
Stayed 1 night in Aug 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Suhaimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good n nearby to food supply
Stayed 1 night in Aug 2018

8/10 Good

Kat, New Zealand

Liked: Cleanliness, property conditions & facilities, room comfort
Cosie stay
We really enjoyed our stay here comfy beds and staff accommodating when sky didn't work. only down fall I would say is that we were not notified on check in that the sofa folds out to bed and only found when asked if i booked for only 5 people instead of 7 other then that great stay we will be back
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hot water was only warm
Room is in dire need of a renovation. Definitely showing its age. However Rotorua’s sulphur is known to rapidly deteriorate fittings.
Stayed 1 night in Jun 2018

8/10 Good

JSK., Lakes.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great host, & quirky hot tubs.
We enjoyed our stay at this motel. The manager goes the extra mile to help you, would definitely stay here again.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness
Convenient and compact
The motel is conveniently sited for access to Rotorua central.
Stayed 3 nights in Feb 2018

8/10 Good

Zach

Liked: Cleanliness, staff & service
Nice
We just were passing through and doing tours and activities in the area. It would have been hard to do a late check in. Early check out was easy, we just left. But it’s a small hotel, comfortable for a night, and right where we wanted to be at a good rate.

8/10 Good

Jenny, Auckland

Liked: Cleanliness, staff & service, room comfort
Good location
Stayed here for 2 nights, very good location, easy walking to the lake. Room comfy and quiet.
Stayed 2 nights in Jan 2018
Response from bobo on 27 Jan,2018
Dear jenny , thanks for your kind feedback .

10/10 Excellent

G m moore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner made us feel very welcome she was very helpful would definitely stay here again
Stayed 2 nights in Jan 2018

4/10 Poor

angela, Sydney

Disliked: Staff & service, property conditions & facilities, room comfort
Double booked...
Hotel overbooked our rooms (we had 2 bkd) and cancelled our January res on the day (bkg made nov). Peak hol time in this area! Front desk refused to refund or credit our deposit prev made & said everything was Expedia’s fault and to chase them for refund - incorrect. Shower water pressure turned down so low just dribbled out & hair dryer needs replacing. Would never recommend a stay at this property.
Stayed 2 nights in Jan 2018