2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
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Reviews of Hotel Colón Salinas

4 out of 5
Hotel Colón Salinas
Malecon, Entre Calle 38 y 40, Salinas, Santa Elena

Reviews

7.4

Good

Rating 10 - Excellent. 58 out of 152 reviews" "
Rating 8 - Good. 34 out of 152 reviews" "
Rating 6 - Okay. 28 out of 152 reviews" "
Rating 4 - Poor. 14 out of 152 reviews" "
Rating 2 - Terrible. 18 out of 152 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones y desayuno variado
Stayed 1 night in Apr 2024

6/10 Okay

Kindra

Stayed 3 nights in Mar 2024

6/10 Okay

Juan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
An outdated hotel in a very conveniente location
Stayed 1 night in Mar 2024

8/10 Good

Pedro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are professional
Stayed 2 nights in Feb 2024

10/10 Excellent

ITALIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff is very caring, the property is clean and nice!
Stayed 2 nights in Feb 2024

10/10 Excellent

Rene, Monroe

Travelled with family
Liked: Amenities
No words beautiful place to stay
Stayed 1 night in Feb 2024
Response from Hotel Colón Salinas on 9 Feb,2024
Dear René, we appreciate your comment. We hope to have you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Colón Salinas on 9 Feb,2024
Estimado cliente. Agradecemos la valoración otorgada a nuestros servicios e instalaciones.Esperamos tenerlo pronto de regreso.

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hotel Colón Salinas on 26 Dec,2023
Estimada Denisse agradecemos tu calificación otorgada de la experiencia en tu estadía en nuestro hotel.

2/10 Terrible

luz

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Baño sucio, pocas toallas, poca comida para el desayuno, para el precio que cuesta una habitación este servicio es muy POBRE
Stayed 1 night in Dec 2023
Response from Hotel Colón Salinas on 12 Dec,2023
Estimada Luz agradecemos el comentario que nos brindas en relación a tu estadía en nuestro hotel. Revisaremos tus observaciones y tomaremos las acciones que correspondan.

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food not tne best.
The food from the menu was bad, the taste from the fish was not fresh, I tried 2 days and both times was a bad taste. Hotel should concentrated in good food, Ecuador had a big variety of very famous dishes. The breakfast buffet was ok but not great.
Stayed 3 nights in Nov 2023
Response from Hotel Colón Salinas on 13 Nov,2023
Dear Francisco, thank you for your comment, we share it with those responsible for the F&B area so that they can proceed to review processes.

10/10 Excellent

Jorge, Miramar

Stayed 1 night in Oct 2023
Response from Hotel Colón Salinas on 11 Dec,2023
Estimado Jorge agradecemos tu puntuación, nos alegramos que tu experiencia en hotel Colón Salinas satisfizo tus expectativas.

6/10 Okay

Angie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall an okay stay, one of the guy receptionists was rude the woman was very kind the staff as well, but definately needs better cleaning e.g the lifts
Stayed 2 nights in Oct 2023
Response from Hotel Colón Salinas on 25 Oct,2023
Thank you for the comment you give us about your experience at the hotel. We will take action to improve our services and facilities in an attempt to offer a 100% comfortable stay to our clients as well as an experience that deserves to be remembered.

8/10 Good

Aura

Travelled with family
Liked: Cleanliness, staff & service
Nice place, nice staff. The food for the all-included was not great for the price. Some dishes were good, but the majority of the food was not tasty.
Stayed 2 nights in Oct 2023
Response from Hotel Colón Salinas on 17 Oct,2023
We appreciate your feedback and we will consider your feedback to improve our services.

8/10 Good

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok Friendly
Stayed 3 nights in Oct 2023
Response from Hotel Colón Salinas on 11 Oct,2023
Pedro thanks a lot.

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
It was well located and the breakfast was very good. Beds were really comfy too
Stayed 2 nights in Sep 2023
Response from Hotel Colón Salinas on 25 Sept,2023
Dear Gabriela, thank you for your comments.

2/10 Terrible

SOLEDAD

Stayed 1 night in Sep 2023
Response from Hotel Colón Salinas on 25 Sept,2023
Estimada Soledad lamentamos no haber llenado las expectativas en tu estadía; esperamos que nos escribas a la mail gerente.comercial@colonsalinas.com, detallando los inconvenientes durante tu estadía.

10/10 Excellent

Maribel, Bronx

Stayed 3 nights in Sep 2023
Response from Hotel Colón Salinas on 10 Oct,2023
Maribel agradecemos la confianza en nuestros servicios e instalaciones.

6/10 Okay

Edwin

Travelled with partner
Liked: Staff & service
Hotel is unkempt, there are many areas that need to be painted. Chairs in rooms and dining room are stained. Food was average. The only positive thing about this hotel was the staff, they belong in a higher quality hotel. I definitely would not recommend this hotel to anyone.
Stayed 2 nights in Sep 2023
Response from Hotel Colón Salinas on 8 Sept,2023
Dear Edwin, we appreciate your comments. We will take action.

8/10 Good

richard

Business traveller
Liked: Cleanliness, staff & service
Its was a hilton in a previous life and is starting to show its age. Fan in my room was very noisy Their internet access policy is infuriating you need a new access code effective around midnight but cant get one until the front desk staff arrives between 6 and 7 am. Frequent issues witb the key cards staff is friendly and helpful when available
Stayed 2 nights in Jul 2023
Response from Hotel Colón Salinas on 7 Aug,2023
Dear customer, we appreciate your comment. We will review each of your observations.

8/10 Good

VERONICA, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has two restaurants however there is only one open on the weekdays. A more varied menu would be nice.
Stayed 2 nights in May 2023
Response from Hotel Colón Salinas on 29 May,2023
We appreciate your comment.

8/10 Good

Yen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem in the area. Very clean and the food is great. Unfortunately, I think I came at the wrong time. The staff were busy with preparations for a large event and did not have time to host the facilities. Overall, you can get to the hotel with Uber from a major city, going back you might need to find alternative transportation. Uber does not work in Salinas. The hotel has 3 nice pools, great facilities, a nice cafe, and the staff is helpful. Definitely book the ocean view patio suites if you can, it costs more, but worth it. The city view is not so good. Swimming in the ocean is great because the hotel walks out onto the ocean and you can sunbathe on the roof with lots of privacy.
Response from Hotel Colón Salinas on 14 Apr,2023
Dear customer, we appreciate the time you have taken to share your comment regarding your experience in Colón Salinas. We hope to have you back soon.

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON’T STAY HERE
The hotel is completely abandon, the pools (3 of them) has no filtration system as a result bugs are all over the pools is disgusting, the walls paint is coming off, the balcony rails they are glass in the rooms are super dirty. The bathroom borders looks moldy absolutely disgusting, the toilet seats are broken, the bar soap holder in the bathroom sink are rusty. The tables in the pool areas are rusty, you can see a big crack in one of the balconies in the building the one facing the pool in the 3rd floor. You call front desk no one answers. Wifi almost never work. For a $200.00 per night weekday and $245 per night on weekend this hotel is not worth it. Sorry I never give bad reviews but the place is a dumpster, I felt they took my money and did not offer NOTHING worth the money. Is a shame Hilton put their name on that place!
Stayed 3 nights in Feb 2023
Response from Hotel Colón Salinas on 14 Feb,2023
Dear customer, we appreciate your comments, we will review what happened and take action on it.GreetingsHotel Colon Salinas

10/10 Excellent

Betsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio excelente… muchas gracias por la atención excelente todo … regreso la próxima al mismo hotel
Stayed 2 nights in Feb 2023
Response from Hotel Colón Salinas on 7 Feb,2023
Estimado cliente agradecemos y apreciamos tu valoración nos complace conocer que tu estadía fue placentera. Esperamos tenerte pronto de regreso en en nuestras instalaciones.Saludos

6/10 Okay

Johann, Ft Myers

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No idea why we could not check in at noon. The hotel was NOT busy. 30 guests total in a huge hotel. The internet voucher she gave us only lasted a few hours. We were there for two days. I guess she wanted us to go to the bar to watch the World Cup. Service was really bad in there.
Stayed 2 nights in Nov 2022
Response from Hotel Colón Salinas on 23 Nov,2022
Dear customer, we appreciate your comment, it helps us to improve the service we provide.Greetings

10/10 Excellent

WOLFGANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, professional staff. Good location.
Stayed 1 night in Sep 2022
Response from Hotel Colón Salinas on 3 Oct,2022
Thank you, we appreciate your feedback.

8/10 Good

GIZELLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a good place to stay on short notice.
Stayed 2 nights in Sep 2022
Response from Hotel Colón Salinas on 12 Sept,2022
Thanks.

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great breakfast was delicious Beautiful city and safe we walked late night and we enjoy music plaing violing
Stayed 1 night in Aug 2022

6/10 Okay

Michelle

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
No one answered the phone
Stayed 1 night in Jul 2022

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésima experiencia costo beneficio, el hotel está a punto de cerrar, piscina climatizada que no la climatizan porque no hay huéspedes, uno la pide y le ponen temperatura pero regresa a probar y ya está fría porque nadie se quedó. El gimnasio tiene las maquinas viejas, malas y oxidadas. Pésimas opciones de desayuno, muy muy poco variado y muy limitado por lo pocos huéspedes que se quedan, pagué $160 entre semana y $200 fin de semana, se obtiene lo mismo que los hoteles de $40 de la zona, mejor no ir. El internet nunca funciona, siempre me quejé y me indicaban que iban a solucionar y nunca funcionó. En sí, todo muy mal, el cobrar por algo que no vale lo que uno paga. La cama doble no es doble, es para una persona, mejor busquen otra opción.
Stayed 4 nights in Jul 2022
Response from Hotel Colón Salinas on 27 Jul,2022
Estimado Jonathan apreciamos tus comentario y lamentamos no haber llenado tus expectativas. Revisaremos cada una de tus observaciones.

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice Hotel. You can tell that COVID was rough on the immediate area, businesses being shuttered, etc. It was apparent that the hotel is back in business and getting maintenance completed. The hotel bar looks like it could be the most popular on the street. The best part of the Hotel was the employees. From housekeeping to the front desk, all wonderful, accommodating people. Cheers!
Stayed 5 nights in May 2022
Response from Hotel Colón Salinas on 20 Jun,2022
Dear customer, we appreciate your comment. We hope to have you back soon.

4/10 Poor

Mariola

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Hotel Colón Salinas on 20 Jun,2022
Estimada cliente, agradecemos tu valoración. Nos gustaría poder conocer que detalles no permitieron que tu estadía fuera placentera.

4/10 Poor

Mara

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was too old, the a/c had a terrible sound, not worth the price.
Stayed 2 nights in Mar 2022
Response from Sales Manager on 22 Apr,2022
Dear customer, we appreciate your comments and we will review each of the observations that you indicate did not allow your stay to be comfortable. Greetings

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very limited services. Too pricy for what you get. Not worthy.
Stayed 1 night in Mar 2022
Response from Sales Manager on 22 Apr,2022
Dear customer, we appreciate your comments and we will review each of the observations that you indicate did not allow your stay to be comfortable. Greetings

4/10 Poor

diana, MIAMI

Liked: Cleanliness
Disliked: Property conditions & facilities
There was noise from the old air conditioner and old refrigerator . The mattress was too soft I sank in it, breakfast was so so. The only thing I liked was was the neighborhood.
Stayed 2 nights in Feb 2022
Response from Hotel Colón Salinas on 11 Feb,2022
Dear customer, we appreciate your comment, we will review what happened during your stay.

4/10 Poor

Katerin

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately at check in was not informed of any of the amenities had to call to find out where the pool and breakfast was. Breakfast staff were so welcoming and nice and would do a fantastic job at the desk as they were more hospitable.
Stayed 1 night in Jan 2022
Response from Hotel Colón Salinas on 25 Jan,2022
Dear guest, we aprreciate the time you have taken to share your perception and experience in our hotel. We will review each observation made, without a doubt they are the best tool to offer the service and product that meets the expectations of our visitors.

6/10 Okay

Roberto

Business traveller
Disliked: Property conditions & facilities, room comfort
Needs Update Colon Salinad
I feel the hotel needs remodeling. Also TOO expensive for the style of hotel.
Stayed 1 night in Jan 2022
Response from Hotel Colón Salinas on 25 Jan,2022
Dear guest, we appreciate the time you have taken to share your perception and experience in our hotel. We will review each observation made, without a doubt they are the best tool to offer the service and product that meets the expectations of our visitors.

2/10 Terrible

jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No food, no service and no fun.
Hotel colon is know as an all inclusive resort, even though it says drinks will be included from most bars that is not true, there is one bar by the pool and one that is across from the cafe but ir is only open on weekends. We stayed 3 nights, two of the three nights there was no main entery for dinner , so guess what....they looked at you and you got the famous answer " no se".....spoke with the manager and he apologized for the poor service , he offered us dinner off the menu, we went to dinner and there was no food at all in the buffet so ordering off the menu was the only option, he was very dishonest and unprofessional. That afternoon we were at the pool and there was no service the bar was not open and there was no music. Spoke with the management again they claimed there was not enough people at the hotel to staff the bar, but this was all inclusive, I said you were glad to take my money and promised service in return. No service no refund no food. The manager was English speaking he promised compensation for the poor service, we were supposed to meet at checkout......and guess what happened he was in a meeting.
Stayed 3 nights in Jan 2022
Response from Hotel Colón Salinas on 25 Jan,2022
Dear guest, we appreciate the time you have taken to share your perception and experience in our hotel. We will review each observation made, without a doubt they are the best tool to offer the service and product that meets the expectations of our visitors.

8/10 Good

Javier

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from General Manager on 17 Apr,2020
Thank you very much for leaving this wonderful review on Expedia. We are delighted that you enjoyed your stay among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
It wad okay. Very expensive for the area, but not a lot there to choose from.
Stayed 1 night in Jan 2020
Response from General Manager on 17 Apr,2020
The vision of our clients, is the key to complete guest-satisfaction. Therefore, we are very grateful for the time you spent writing this review. Thank you once again for making us your choice hotel and for your constructive critics. We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a near future.

10/10 Excellent

Juan Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Director on 1 Dec,2019
Estamos muy contentos al saber que hemos logrado cumplir con todas sus expectativas. Muchas gracias por haber valorado su estancia con nosotros, y por haber preferido nuestros servicios. Esperamos tener el gusto de atenderle de nuevo en un futuro cercano. Hasta pronto.

8/10 Good

DAPHNE

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Needs updating!
Stayed 1 night in Sep 2019
Response from Manager on 12 Oct,2019
Thank you for sharing your feedback on your recent holiday experience among us. Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, and your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Director General on 28 Jun,2019
Muchas gracias por haber elegido nuestro hotel Barceló Salinas, y por haber calificado su estancia con nosotros. Ha sido un placer atenderle, y esperamos tener el gusto de darle una nueva bienvenida en un futuro cercano. Hasta pronto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Gerente General on 30 Apr,2019
Queremos agradecerle por haber elegido nuestro hotel, para su reciente viaje a la Ciudad de Salinas. Muchas gracias por haber compartido la calificación que otorga a nuestros servicios e instalaciones. Ha sido un placer atenderle. Hasta una próxima oportunidad.!

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from Gerente General on 30 Apr,2019
Muchas gracias por su preferencia en los servicios de Barceló Hotels. Para nosotros ha sido un verdadero placer atenderle durante su reciente estancia en nuestro hotel, y esperamos darle una nueva bienvenida en un futuro cercano. Gracias por haber compartido la valoración que nos está otorgando.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and staff but .. why do I have to pay for WiFi?
Stayed 1 night in Feb 2019
Response from General Manager on 26 Mar,2019
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Your comment and suggestion will be considered for the near future

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Location was good by the malecón, restaurants, bars Good enough, not fancy, people are nice and friendly. Food average, drinks included only local alcohol. You have to pay for WiFi which is not right when you are a guess paying $230 for the night. We got sick one day not sure if it was something we eat at the hotel buffet style dinner or just a virus. Overall we had a good experience and fun time because I was with family and friends. I feel the Hotel is pricey for what is included.
Stayed 3 nights in Feb 2019
Response from Manager on 24 Feb,2019
Thank you for sharing your feedback on your recent holiday experience among us. Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests. Your comments are crucial in this process therefore we highly value your time and constructive critics. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Thank you once again for making us your choice hotel, and for your constructive critics. We certaily look forward to serving you again, and to have the opportunity to exceed you expectations in the near future.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I payed more than 300$ for a night. Wifi is not incluyed. They pretend to charge $8 Daily its an abuse
Stayed 1 night in Dec 2018
Response from Manager on 22 Dec,2018
Although we sincerely regret reading that your stay at our Barceló XXX fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.

10/10 Excellent

Hugo, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and welcoming atmosphere. Food variety was great as well.
Stayed 2 nights in Sep 2018
Response from Manager on 26 Sept,2018
Thank you very much for sharing this great review of your recent stay at Barceló XXX. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
The front desk appeared disorganized. If you only speak English and very little Spanish you will struggle. They did not try to accommodate requests for room changes, even with offers to pay for upgraded rooms. There is a new tower that may be less run down than the original.
Stayed 3 nights in Aug 2018
Response from Manager on 26 Sept,2018
In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.