Reception

Reviews of Leonardo Boutique Hotel Salzburg Gablerbräu

3 out of 5
Leonardo Boutique Hotel Salzburg Gablerbräu
Richard-Mayr-Gasse 2, Salzburg, Salzburg

Reviews

9.0

Wonderful

Rating 10 - Excellent. 619 out of 1010 reviews" "
Rating 8 - Good. 304 out of 1010 reviews" "
Rating 6 - Okay. 62 out of 1010 reviews" "
Rating 4 - Poor. 15 out of 1010 reviews" "
Rating 2 - Terrible. 10 out of 1010 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Apr 2024

10/10 Excellent

Shawn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior stay. Wonderful in every aspect.
Response from Stefanie on 2 May,2024
Dear Shawn!We are truly delighted to hear that you found your stay at Hotel Leonardo Salzburg Gablerbräu to be superior and wonderful. It is rewarding for our team to know that we have succeeded in providing you with a memorable experience.Your kind words encourage us to continue striving for excellence in all aspects of our service. Our aim is to create a comfortable and enjoyable environment for all our guests, and we are glad that we were able to meet your expectations.It would be a pleasure to welcome you back should you decide to visit Salzburg again. We assure you of our best efforts to make your future stays just as delightful, if not more.Best regards,Your Leonardo SBG Gablerbräu Team

6/10 Okay

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel itself was nice and clean but there was a funky smell in the lobby and halls. The room was clean, the staff was nice and the breakfast was good. It is centrally located and easy to walk to from the train station and to the sites. I really wanted to like the hotel but the smell ruined it for us every time we had to walk through the lobby and halls. Once in our room it smelled fine.
Stayed 2 nights in Apr 2024
Response from Stefanie on 2 May,2024
Dear Karla!We are pleased to hear that you found our hotel generally nice and clean and that you appreciated our friendly staff and the good breakfast. We are also pleased that you emphasized the central location of our Hotel Leonardo Salzburg Gablerbräu.However, we are sincerely sorry to hear that there was an unpleasant smell in the lobby and corridors during your stay. This is not in keeping with the pleasant experience we strive to provide our guests. We are committed to providing our guests with a high level of comfort and regret that we were unable to meet your expectations in this regard.Please be assured that we take your feedback very seriously. A pleasant fragrance contributes significantly to the overall well-being and is an important aspect in a hotel. However, we are pleased that despite this, you found that your room smelled good.We hope that we will be able to welcome you again on your next visit to Salzburg and offer you an all-round satisfactory stay.Kind regards,Your Leonardo Salzburg GablerbräuTeam

8/10 Good

Nina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff was friendly and helpful. Only comment was that the bathroom windows weren’t frosted all the way up and people from the buildings across the lane could see into the shower.
Stayed 2 nights in Apr 2024
Response from Stefanie on 19 Apr,2024
Dear Nina,we are very pleased that you appreciated our central location and the friendliness of our staff. It is our aim to make your stay as pleasant as possible and it is always nice to hear when we have achieved this.Your comment regarding the bathroom windows has been noted. At our hotel, we place great importance on the privacy of our guests and we regret that you did not feel completely comfortable in this aspect. Please note that we always strive to provide our guests with an optimal feel-good experience.Thank you for taking the time to share your experience. We hope to welcome you back to our hotel soon.Kind regardsYour Leonardo Boutique Gablerbräu Team

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff were friendly, room was nice, modern and clean. Breakfast was good and location was great for wondering into the old town. I recommend!
Stayed 3 nights in Apr 2024
Response from Stefanie on 15 Apr,2024
Dear Zoe!It brings us immense joy to know that you had a wonderful experience during your stay at Hotel Leonardo Salzburg Gablerbräu. Your kind words regarding our friendly staff, modern and clean rooms, and our breakfast selection are greatly appreciated. Your commendation on our location is highly valued. We take pride in our ideal location that provides our guests with the convenience of exploring the beautiful old town effortlessly.We are particularly encouraged by your recommendation. It assures us that our efforts to provide a memorable experience for our guests are being acknowledged and appreciated.We look forward to the pleasure of welcoming you back soon and hope to continue exceeding your expectations.Best regards,Your Leonardo Salzburg Gablerbräu

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good room in an excellent location. The hotel did lack a proper bar which would have been good. The hotel could also do with larger towels.
Stayed 3 nights in Mar 2024
Response from Stefanie on 12 Apr,2024
Dear valued guest,We are pleased to know that you had a positive experience with the room and found the location of our hotel, Leonardo Salzburg Gablerbräu to blend perfectly with your travel plans. Our aim has always been to provide our guests with an optimal balance of comfort and convenience.Your observations regarding the lack of a proper bar and the size of the towels are noted. While we strive to offer a wide array of amenities, we understand that each guest has unique preferences. Your suggestions offer us the opportunity to reflect on the ways in which we can enhance our offerings for all guests.Our team here in Salzburg is committed to ensuring that each guest feels welcomed and comfortable. We hope to have the pleasure of welcoming you back in the future, ensuring your stay is even more satisfactory.Best regards,Your Leonardo Salzburg Gablerbräu Team

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to town center, and bus routes to many places.
Stayed 2 nights in Apr 2024
Response from Stefanie on 12 Apr,2024
Dear Julian!It is wonderful to hear that you found our location to be so convenient. The proximity of Hotel Leonardo Salzburg Gablerbräu to the town center and various bus routes is indeed one of the features that we pride ourselves on. We understand that our guests value ease of access to the surrounding attractions and transportation, and we are delighted that you were able to take full advantage of this during your stay.We trust that the rest of your experience at our hotel met your expectations and made for an enjoyable visit to Salzburg. We remain committed to providing a high standard of service to all of our guests, and we hope that your stay with us was a reflection of this commitment.Thank you once again for choosing to stay with us. We look forward to welcoming you back to Hotel Leonardo Salzburg City Center in the future.Best regards,Your Leonardo Boutique Gablerbräu Team

8/10 Good

Anup

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient but the day was hot and A/C was not functional. We opened windows for cool air but there was loud noise from parties on the street below till almost 3AM
Stayed 1 night in Apr 2024
Response from Leonardo Boutique Salzburg Gablerbräu on 9 Apr,2024
Dear Anup!Thank you so much for your feedback. We are happy that you experienced the hotel as convenient. And very sorry that the hot weather and the A/C function collided. Be assured we took care of that, as we strive to improve everyday so that our guests feel good.Your Leonardo Boutique Hotel Team

10/10 Excellent

Pamela Therese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not love the pilloows
Stayed 1 night in Apr 2024
Response from Stefanie on 8 Apr,2024
Dear Pamela,we sincerely regret that you were not satisfied with the pillows in your room. The well-being of our guests is very important to us and we always strive to offer our guests a pleasant stay.Our hotel attaches great importance to high-quality bedding to ensure a good night's sleep. We are aware that pillow comfort is a very individual preference and we strive to provide a wide range of options to suit the different preferences and needs of our guests.Your feedback helps us to continuously improve and optimize our service. Even if we cannot offer you specific solutions, we would like to assure you that we take the comfort and satisfaction of our guests very seriously.We hope that despite the inconvenience with the pillow, you will give us the opportunity to welcome you again at the Hotel Leonardo Salzburg Gablerbräu and meet your expectations.Kind regardsYour Leonardo Salzburg Gablerbräu Team

8/10 Good

Jason, London

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice clean hotel in a good location. Was disappointed that we didn’t get breakfast even though the email Confirmation from the hotel adamantly said breakfast was included in the price I paid.
Stayed 3 nights in Mar 2024
Response from Stefanie on 28 Mar,2024
Dear Jason,thank you very much for your feedback. We are very pleased that you appreciated the cleanliness and location of our hotel. However, we regret that there has been a misunderstanding regarding breakfast and apologize for this.Normally it is clearly stated with every booking whether breakfast is included or not. We are sorry if a mistake has been made here and we hope that this has not spoiled your overall impression too much.We hope to welcome you back to our hotel soon and will ensure that your stay runs smoothly.Best regardsYour Leonardo Gablerbräu Team

8/10 Good

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant, clean, well located hotel, with helpful, friendly staff. Only negatives were that the room was too warm (cannot adjust the room temp) and the refrigerator did not work well.
Stayed 3 nights in Mar 2024
Response from Hotel Gablerbräu on 27 Mar,2024
Dear Mrs.Adrienne, Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Hotel Gablerbräu. We are pleased that you felt comfortable with us during your stay. We look forward to seeing you once again at the Hotel Gablerbräu. Kind regards Your host team

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, you can walk to a lot of the main tourist areas from here. Walking distance of great food places too. The breakfast was also excellent. I would definitely stay here again.
Stayed 3 nights in Jan 2024
Response from Hotel Gablerbräu on 23 Mar,2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our convenient location, allowing easy access to main tourist attractions and great dining options nearby. It's fantastic to know that you appreciated our excellent breakfast offerings as well. We can't wait to welcome you back on your next visit! If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the room design with natural sun light. The room is comfortable, spacious and clean. It's pretty convenient with a slight walk to the tourist attractions and all the shopping/dining option. Convenient for travelers by bus or trains. Pleasant and helpful hotel staff & service.
Stayed 3 nights in Feb 2024
Response from Stefanie on 15 Mar,2024
Dear Ricky,thank you very much for your positive feedback. We are very pleased that you enjoyed your stay with us and particularly appreciated the room design and the central location of our hotel. It is nice to hear that you found the proximity to the sights and shopping facilities convenient. We are particularly pleased with your praise of our staff. Our team does its best every day to ensure that our guests have a pleasant and unforgettable stay.We hope to welcome you back to our hotel soon.Best regardsYour Leonardo Salzburg Gablerbräu Team

10/10 Excellent

Marion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely city centre small hotel with welcoming staff, excellent facilities and a comfortable, spacious room. The old town was within an easy walk and Salzburg is a very attractive city and well cared for place to visit.
Stayed 1 night in Mar 2024
Response from Team Leonardo on 6 Mar,2024
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our lovely city center small hotel.Our team takes great pride in providing a warm and welcoming atmosphere, so it's wonderful to hear that our staff made you feel right at home. We're delighted that you found our facilities to be excellent and that your room was comfortable and spacious – providing the perfect retreat after a day of exploring Salzburg.We couldn't agree more about the charm and beauty of Salzburg's old town. It's fantastic to hear that you found it within easy walking distance from our hotel. Salzburg truly is a gem of a city, and we're delighted that you had the opportunity to explore its attractions and soak in its well-preserved ambiance.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit to Salzburg! If there's anything else we can assist you with in the future, please don't hesitate to let us know.

8/10 Good

Christian

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Clean and nicely located centrally in Salzburg. Staff were friendly and very helpful
Stayed 2 nights in Feb 2024
Response from Leonardo Boutique Salzburg Gablerbräu on 28 Feb,2024
Dear Christian,thank you for taking the time writing a review. We are happy you enjoyed your stay with us in Salzburg, benefitting from our nice location and noticing the cleanliness of our rooms. We are doing our best to provide excellent service and are glad you found our staff friendly and helpful.Yours Leonardo Boutique Hotel Gablerbräu Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the main spots and good value for money
Stayed 2 nights in Feb 2024
Response from Leonardo Boutique Hotel Gablerbräu on 17 Feb,2024
Dear Michael, thank you very much for your review. We hope you had a lovely time in Salzburg and we are happy you enjoyed the location of our hotel. Yours Leonardo Boutique Hotel Team

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024
Response from Stefanie on 5 Feb,2024
Dear AndrewThank you so much for your kind words! We are thrilled to hear that everything was perfect during your stay. Providing an excellent experience for our guests is our top priority, and your positive feedback is truly appreciated.If there's anything specific that stood out to you or if you have any suggestions for how we can continue to enhance our services, please feel free to share. We always value the input of our guests.We hope to have the pleasure of welcoming you back for another perfect stay in the future. Thank you for choosing us!Best regardsYour Leonardo Boutique Gablerbräu Team

10/10 Excellent

Tay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Leonardo Boutique Hotel Salzburg Gablerbräu and I cannot recommend it highly enough. The hotel's location is absolutely perfect for exploring all of Salzburg's major tourist attractions, making it incredibly convenient for travelers. The staff was extremely helpful, with a special mention to the front desk who went above and beyond to share local tour ideas and recommendations. During our stay, my family and I were accommodated in a spacious suite that comfortably fit all three of us. The separate toilet and shower were a welcome touch, adding to the overall comfort of our stay. Furthermore, I was impressed by the attention to detail throughout the hotel - from the convenient coffee maker in the room to the complimentary fresh fruits available at the front desk. Overall, our experience at Leonardo Boutique Hotel Salzburg Gablerbräu was outstanding. The staff's hospitality and the thoughtful touches throughout the hotel truly made our stay memorable. I would definitely choose to stay here again and highly recommend it to anyone visiting Salzburg.
Stayed 1 night in Jan 2024
Response from Marin- team Gablerbräu on 31 Jan,2024
Dear Tay,Thank you so much for taking the time to share your wonderful experience at Leonardo Boutique Hotel Salzburg Gablerbräu! We are delighted to hear that you had such a positive stay and that our location and services contributed to making your visit to Salzburg enjoyable.Our team takes great pride in providing excellent service, and we are thrilled that you found the staff, especially the front desk, to be extremely helpful. It's fantastic to know that our local tour ideas and recommendations added value to your trip.We are also pleased to hear that you enjoyed the spacious suite and the thoughtful amenities, such as the separate toilet and shower, as well as the convenient coffee maker. We strive to pay attention to every detail to ensure our guests have a comfortable and memorable stay.Your kind words about our hospitality and the overall experience are truly appreciated. It would be our pleasure to welcome you and your family back to Leonardo Boutique Hotel Salzburg Gablerbräu in the future. Should you have any specific preferences or requests for your next visit, please feel free to let us know in advance, and we will do our best to accommodate them.Once again, thank you for choosing to stay with us and for recommending our hotel. We look forward to the opportunity to host you again and provide another outstanding experience.Warm regards

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but nice room. Very comfortable bed. Good bathroom,
Stayed 2 nights in Jan 2024
Response from Stefanie on 5 Feb,2024
Dear Michael!Thank you for taking the time to leave a review! We're pleased to hear that you found our room small but nice and that you enjoyed the comfort of our bed. It's great to know that the bathroom met your expectations.Your feedback is valuable to us, and we appreciate your positive comments. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We strive to provide a comfortable and pleasant experience for all our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Thank you for choosing us!Best regardsYour Leonardo Boutique Gablerbräu Team

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, comfortable room.
Stayed 1 night in Jan 2024
Response from Back office on 28 Jan,2024
Dear EliasThank you so much for taking the time to share your experience with us! We're delighted to hear that you found our location perfect and enjoyed the comfort of your room.At Leonardo, we strive to provide our guests with a memorable and enjoyable stay, and it's heartening to know that we met your expectations. Our team works hard to maintain a high standard of service, and your positive feedback motivates us to continue delivering exceptional hospitality.We hope you had the chance to explore the nearby attractions and take advantage of our convenient location. If there's anything specific that made your stay outstanding or any suggestions you might have, we'd love to hear more.Thank you once again for choosing Leonardo Boutique. We look forward to welcoming you back on your next visit to Salzburg.Warm regards,Leonardo Boutique

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
Fantastic hotel lovely and clean - one of the best in Salzburg!
Stayed 7 nights in Jan 2024
Response from Stefanie on 22 Jan,2024
Lieber Simon!Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben. Besonders schön finden wir, dass unser Frühstück und die Räumlichkeiten Ihren Geschmack getroffen haben. Es ist uns ein großes Anliegen, sowohl moderne als auch traditionelle Elemente zu vereinen, um jedem Gast einen angenehmen Aufenthalt zu ermöglichen.Ihre positiven Worte bezüglich der Sauberkeit und Ausstattung Ihres Zimmers sind eine wunderbare Bestätigung für unsere Bemühungen, unseren Gästen ein komfortables und einladendes Ambiente zu bieten. Wir verstehen, dass die Lage in der Innenstadt nicht immer die malerischste Aussicht bietet, aber wir hoffen, dass die Nähe zu den vielen Sehenswürdigkeiten Salzburgs dies ausgleicht.Es ist uns eine Freude zu wissen, dass Sie bereits mehrmals bei uns zu Gast waren und freuen uns bereits auf Ihren nächsten Besuch. Vielen Dank, dass Sie uns als Ihre bevorzugte Wahl für Ihren Aufenthalt in Salzburg ausgewählt haben.Herzliche GrüßeIhr Leonardo Boutique Gablerbräu Team

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stefanie on 19 Jan,2024
Dear John,we are very pleased to hear that you enjoyed your stay at the Leonardo Boutique Gablerbräu to the fullest. Your words of praise about the facilities and atmosphere of our hotel are a wonderful endorsement of our team and our efforts to make our guests' stay as pleasant as possible.It is especially gratifying to read that you plan to return to us. Your satisfaction is our ultimate goal and we look forward to welcoming you again in the future.Best regards,Your Leonardo Boutique Gablerbräu Team

10/10 Excellent

Diane

Stayed 4 nights in Dec 2023
Response from Leonardo Boutique Hotel Gablerbräu on 10 Jan,2024
Dear Diane, thank your for your amazing review!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!! Great price
This hotel was in a great location!! The front desk people were very nice and the hotel was very clean. The only thing that was unexpected was the 7 euro charge when we checked in. Still am unsure what that was for
Stayed 2 nights in Dec 2023
Response from Marin- team Gablerbräu on 28 Dec,2023
Dear Susan,we are happy that you had such an amazing time with us. We are always glad when we hear that our guests left happy. Regarding the additional charge, that was for city taxes of city of Salzburg which are 1,75 euros per person per night, that are always paid separately on premises.Kind regards

10/10 Excellent

Teena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leonardo Boutique Hotel Gablerbräu on 30 Dec,2023
Dear Teena, thank you for your nice review!

10/10 Excellent

Jessica

Stayed 2 nights in Dec 2023
Response from Leonardo Boutique Hotel Gablerbräu on 15 Jan,2024
Dear Jessica, thank you for this amazing review! We are looking forward to welcoming you back soon.

10/10 Excellent

Anne

Stayed 2 nights in Dec 2023
Response from Leonardo Boutique Hotel Gablerbräu on 12 Jan,2024
Dear Anne, thank you for your nice review. We are looking forward to welcoming you back soon.

8/10 Good

Linda

Travelled with partner
Great location, friendly efficient staff and very comfortable room and bathroom and breakfast fine.
Stayed 4 nights in Dec 2023
Response from Stefanie on 21 Dec,2023
Dear Linda!Your positive review truly made our day!It is delightful to hear that the location of our hotel suited you well and that the comfort of our rooms contributed positively to your stay.Moreover, it's heartening to know that our staff extended the warm and friendly service we aspire to deliver. Lastly, we were glad that you enjoyed our breakfast offerings.Once again, thank you for sharing your experience. We hope to have the pleasure of welcoming you back in future.Kind regardsYour Leonardo Gablerbräu Team

10/10 Excellent

MARK, ALBUQUERQUE

Stayed 2 nights in Dec 2023
Response from Stefanie on 19 Dec,2023
Dear Mark!Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Leonardo Boutique Salzburg Gablerbräu.We are very pleased that you felt comfortable with us during your stay and of course we would be pleased to pass on your praise to our team.It is very important for us to receive feedback from our guests. Only by your opinion, your ideas and your criticism, we can constantly improve our services and of course it is always a pleasure to get positive feedback.We look forward to seeing you soon at the Leonardo Boutique Salzburg Gablerbräu.With kind regardsYour host team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean, Good location, Great Experience!
It was a great experience, very clean and welcoming staff. The location is prime, we were near the river and were able to go to cafe’s and museums with walking distance. The room was very suitable!
Stayed 1 night in Dec 2023
Response from Leonardo Boutique Hotel Gablerbräu on 16 Dec,2023
Dear Guest,Thank you for sharing your wonderful experience at Leonardo Boutique Hotel Gablerbräu. We're thrilled to hear that you found our hotel very clean, our staff welcoming, and the location prime for exploring the nearby cafes and museums. We're delighted that the room met your expectations. It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay in the future.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Leonardo Boutique Hotel Gablerbräu on 16 Dec,2023
Dear Guest, thank you for your great review! We are hoping to see you back anytime soon.

10/10 Excellent

Richard, Lake Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to old Town
Stayed 3 nights in Dec 2023
Response from Leonardo Boutique Hotel Gablerbräu on 14 Dec,2023
Dear Richard,We're thrilled to hear that our location was very convenient for your visit to the Old Town. Thank you for choosing Leonardo Boutique Hotel Gablerbräu. We hope to welcome you back for another enjoyable stay in the future.Best regards,

2/10 Terrible

Rachel

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We booked and pre-paid for this hotel but when we arrived we were advised they did not have a room for us. They told us they were ‘upgrading us’ & took us to their other property, the city centre hotel. They were rude when we arrived & it was definitely a downgrade not an upgrade. It is not in a great location & after booking a boutique hotel, this is more of a 3 star hotel used for large tour groups. I wouldn’t recommend the Leonardo hotels in Salzburg, we had a terrible experience
Stayed 2 nights in Nov 2023
Response from Stefanie on 11 Dec,2023
Dear Rachel!We are deeply sorry to hear about your experience during your stay with us. It is always our aim at Leonardo Hotels to provide our guests with a comfortable and enjoyable stay, and it seems we have not met your expectations on this occasion.Your feedback is very important to us. We are saddened to learn that you were not satisfied with the alternative accommodation provided and you found our staff to be less than courteous. This is certainly not the level of service we strive to deliver to our valued guests.As a hotel, we take pride in offering quality services and ensuring our guests feel welcome at all times. We seek to offer a variety of accommodations and experiences to suit the unique tastes and preferences of our diverse clientele, and it is most unfortunate that the alternative hotel did not meet your expectations.We regret any inconvenience you may have experienced, and we wish we could have done more to enhance your stay while you were with us.Again, we appreciate you sharing your experience and giving us the opportunity to reflect on our services. Your feedback will be taken into consideration as we work towards improving our service delivery.Best regards,Your Leonardo Boutique Gablerbräu Team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location but so many stairs...
The location is amazing! Just 5 minutes walk to alt Stadtteil. Shower drainage was so slow, so We had carefully to take a shower. We understood that the hotel was renovated. But there were stairs everywhere! It was difficult to get to the reception because of stairs.
Stayed 1 night in Nov 2023
Response from Stefanie on 7 Dec,2023
Dear guest,We are very pleased that you were impressed by the location of our hotel. The Leonardo Gablerbräu is indeed centrally located, within walking distance of many historical sights.We are sorry to hear that you had difficulties with the shower drain and the stairs. Although I cannot offer you a specific solution, I would like to reassure you that we always strive to ensure the comfort of our guests and your feedback is very important to us.We want all of our guests to feel welcome and comfortable and we appreciate you bringing these issues to our attention. It is our pleasure to assist you in any way we can and we hope to have the opportunity to welcome you back in the future.Best regards,Your Leonardo Boutique Gablerbräu Team

6/10 Okay

Tony

Stayed 3 nights in Nov 2023
Response from Stefanie on 7 Dec,2023
Dear Toni,thank you for taking the time to share your feedback.We hope to welcome you back to our hotel very soon!SincerelyYour Leonardo Boutique host team

10/10 Excellent

Gareth

Stayed 1 night in Nov 2023
Response from Stefanie on 6 Dec,2023
Dear Gareth!Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Leonardo Boutique Salzburg Gablerbräu.We are very pleased that you felt comfortable with us during your stay and of course we would be pleased to pass on your praise to our team.It is very important for us to receive feedback from our guests. Only by your opinion, your ideas and your criticism, we can constantly improve our services and of course it is always a pleasure to get positive feedback.We look forward to seeing you soon at the Leonardo Boutique Salzburg Gablerbräu.With kind regardsYour host team

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Stefanie on 5 Dec,2023
Liebe Vanessa,vielen Dank, dass Sie unser Gast waren und sich die Zeit genommen haben, eine Hotelbewertung über Ihren letzten Aufenthalt im Leonardo Boutique Hotel Salzburg Gablerbräu zu schreiben.Es freut uns sehr, dass Sie sich während Ihres Aufenthaltes bei uns wohl gefühlt haben und wir geben Ihr Lob natürlich gerne an unser Team weiter.Es ist für uns sehr wichtig, ein Feedback von unseren Gästen zu erhalten. Nur durch Ihre Meinung, Ihre Anregungen und Ihre Kritik können wir unsere Leistungen ständig verbessern und natürlich freuen wir uns immer über positive Rückmeldungen.Wir würden uns sehr freuen, Sie bald wieder im Leonardo Boutique Hotel Salzburg Gablerbräu begrüßen zu dürfen.Mit freundlichen GrüßenIhr Leonardo Boutique Gastgeberteam

10/10 Excellent

margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from Stefanie on 30 Nov,2023
Dear Margaret!We are very pleased that you described the location of our hotel, the Leonardo Boutique Gablerbräu, as "great". Our location is indeed chosen to offer our guests the highest possible comfort and convenience, and it is encouraging to hear that this is true in your case.It is our constant endeavor to provide each guest with an outstanding experience and it is gratifying to know that you experienced just that. We hope that you will visit us again in the future and enjoy the many other benefits of our hotel.Best regards,Your Leonardo Boutique Gablerbräu Team

10/10 Excellent

PEDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Location is excellent, restaurants nearby.
Stayed 1 night in Nov 2023
Response from Stefanie on 29 Nov,2023
Dear Pedro!We are very pleased to hear that you appreciate our service and the location of our Leonardo Boutique Gablerbräu. We attach great importance to offering our guests a pleasant stay in a first-class location. The fact that you also emphasize the proximity to the restaurants is additional praise that we are delighted to receive.We hope to be able to welcome you back soon and ensure you have a pleasant stay once again. Until then, we wish you all the best.Best regardsYour Leonardo Boutique Gablerbräu Team

8/10 Good

PETER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Christmas markets and main shopping area ,and restaurants.
Stayed 2 nights in Nov 2023
Response from Stefanie on 28 Nov,2023
Dear Peter,we are very pleased that you have highlighted the convenient location of our hotel, the Leonardo Boutique Salzburg Gablerbräu. It is indeed ideally located to explore the Christmas markets, the main shopping district and the restaurants. We hope you enjoyed your stay with us and look forward to welcoming you back soon.Best regardsYour Leonardo Gablerbräu Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is pleasant and comfortable and clean, the best part is the amazing staff! They are very friendly welcoming and helpful! Especially Madina. Jocil! Thank you for so patiently listening to us and helping us with our questions!!
Stayed 3 nights in Nov 2023
Response from Stefanie on 28 Nov,2023
Dear David!We are very pleased that you had a pleasant stay at our Leonardo Boutique Salzburg Gablerbräu.Your words of praise about our staff, especially Madina and Jocil, are a great motivation for our team. It is our wish that every guest feels welcome and well looked after. Your satisfaction is therefore particularly important to us.Best regards,Your Leonardo Gablerbräu Team

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous on all levels
Stayed 4 nights in Nov 2023
Response from Your Host Team Gablerbräu on 23 Nov,2023
Dear Frederic, thank you for this amazing review!

10/10 Excellent

Leonel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accurately described and advertised. Very good choice because of the good location.
Response from Your Host Team Gablerbräu on 11 Nov,2023
Dear Leonel,Thank you for taking your time and writing a review regarding your stay! We are pleased to hear that you enjoyed our central location and our hotel! We are hoping to see you again in the future!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice hotel, staff, but...
Strengths: size of room, great mattress, excellent breakfast buffet, friendly staff To be improved: make sure all waste baskets are empty. Also, there was a transportation ticket in the toilet when we arrived. These cleanliness items caused us to lower our ratings
Stayed 2 nights in Oct 2023
Response from Your Host Team Gablerbräu on 11 Nov,2023
Dear Guest,Thank you for taking your time and writing a review regarding your stay with us! We are happy to hear that you enjoyed your staying with us! Regarding the cleanliness, we are sorry to hear you had this experience and we are hoping you will give us another chance to prove that we are constantly improving our service. Best Regards

10/10 Excellent

Mackenzie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We had a great stay at the Leonardo Boutique Hotel! The room was clean and comfortable and the staff was friendly. The location was central and close to a lot of shops and restaurants.
Stayed 4 nights in Oct 2023
Response from Your host team on 2 Nov,2023
Dear Mrs. Wiley, thank you for taking time and rating us. Reviews like your are inspiring us to better ourselves on a daily level.Kind regards

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location room and staff
Stayed 1 night in Oct 2023
Response from Your Leonardo Boutique Hotel Gablerbräu on 1 Nov,2023
Dear Ben, thank you for this amazing review! We are glad to hear that you enjoyed our perfect location, room and our staff! We are looking forward to welcoming you back soon!

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
Wonderful place to stay!! Great location! So very clean! Plenty of room! Would stay there again!
Views out our windows
Stayed 2 nights in Oct 2023
Response from Leonardo Boutique Hotel Gablerbräu on 29 Oct,2023
Dear Katherine, thank you for your wonderful review. We are happy to hear that you enjoyed our great location and clean hotel! Looking forward to welcoming you back in our hotel.

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the coolest rooms we've stayed at. We lucked out and got the very top of the tower on the 5th floor, so there was lots of windows and these tiny little windows near the floor looking down on the street below. Very close to Mozarts Wohnhauz and the Mirabelplatz. Breakfast was pretty good, wide array of options to start your day. L'OSTERIA below the hotel was a great Italian restaurant. The only downside was that the shower had pink "gunk" all along the bottom of the shower which made it feel slightly unclean. Would stay here again and highly recommend it! Get the Salzburg card, which allows free entrance to most museums etc. Free bus rides which is useful in Salzburg and the hotel is very close to multiple bus stops.
Response from Leonardo Boutique Hotel Gablerbräu on 27 Oct,2023
Dear Luke, thank you for the wonderful review! We're thrilled you enjoyed your stay in our top-floor room with great views. We're glad you appreciated the convenient location, delicious breakfast, and the nearby Italian restaurant. We apologize for the issue with the shower and will address it. We look forward to welcoming you back!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location is very convenient, clean and most of all the staff are very helpful especially Jocile at the reception. Although the Hotel is newly renovated and nicely decorated, they don't have phone available from your room. If you runout of facial tissues and shower gel/ shampoo, you need to get it yourself from the reception desk which is very inconvenient. The room temperature is always warm at night when the temperature outside is in 60 degrees Fahrenheit.
Stayed 5 nights in Oct 2023
Response from Leonardo Boutique Hotel Gablerbräu on 25 Oct,2023
Dear Nancy, thank you for your review! We appreciate your kind words about our convenient location, cleanliness, and our helpful staff, particularly Jocil at the reception. We're glad you enjoyed the newly renovated and nicely decorated hotel. We apologize for the inconvenience of not having phones in the rooms and the need to collect supplies from the reception desk. We'll take your feedback into consideration. We hope you had a pleasant stay overall, and we look forward to serving you again in the future.

10/10 Excellent

Prantik

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spacious rooms. Great location. Walking distance to Mirabelle palace. Lot of food options nearby. Great staff. Wholesome breakfast
Stayed 3 nights in Oct 2023
Response from Leonardo Boutique Hotel Gablerbräu on 25 Oct,2023
Dear Prantik, thank you for your wonderful review! We're delighted to hear that you enjoyed our beautiful, spacious rooms, the fantastic location near Mirabell Palace, the variety of nearby dining options, our great staff, and the wholesome breakfast. We hope to welcome you back soon for another enjoyable stay!