View from property
Check availability

Reviews of Decameron San Luis - All Inclusive

3.5 out of 5
Decameron San Luis - All Inclusive
Carretera Circunvalar A San Luis Km 17, San Andrés, San Andres y Providencia

Reviews

6.0
Rating 10 - Excellent. 10 out of 88 reviews" "
Rating 8 - Good. 21 out of 88 reviews" "
Rating 6 - Okay. 27 out of 88 reviews" "
Rating 4 - Poor. 17 out of 88 reviews" "
Rating 2 - Terrible. 13 out of 88 reviews" "

6.6/10

Cleanliness

6.2/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Cesar O

Disliked: Staff & service
Dissatisfaction
Pros: Great Food nice pools Cons: No wifi the and the front desk people are rude. Also far from all the main attractions this hotel is pretty much a motel with me ce pools. Don't recommend at all.
Stayed 5 nights in Jan 2024
Response from Managment on 27 Jan,2024
Dear Cesar O,Thank you for sharing your feedback on Decameron San Luis. We apologize for the inconvenience you experienced regarding the lack of WiFi and the behavior of our front desk staff. We understand that the distance from the main attractions might not have met your expectations. We appreciate your comments on the food and the pools. Your feedback will be shared with the team for improvement. We hope to have the opportunity to welcome you back in the future to provide a better experience.Sincerely,Octavio BentGeneral ManagerDecameron San Luis

4/10 Poor

ickel

Liked: Cleanliness
Disliked: Property conditions & facilities
not worth it.
Stayed 3 nights in Jan 2024
Response from Managment on 19 Jan,2024
Dear Mr. IckelThank you for your review, Ickel. We are sorry to hear that you found Decameron San Luis not worth it. We appreciate your feedback and will take it into consideration. Our goal is to continuously improve and provide the best experience for our guests. If there is anything specific you would like to share or discuss, please don't hesitate to reach out to our customer service team. We value your opinion and hope you will consider staying with us again in the future.Best Regards,Octavio Bent ZapataGeneral Manager

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept up property. We were disappointed that we could no longer stay at 1 and play at the other 5 resorts.
Stayed 15 nights in Feb 2022
Response from Octaivo Bent on 14 Mar,2022
Dear Guest, On behalf of all the Decameron San Luis hotel, we want to thank you for let us know your opinion, which is very important to us. We are glad to know that you have enjoyed the services and options offered by our hotel. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

4/10 Poor

david lloyd

Travelled with partner
Liked: Cleanliness, staff & service
they will not let you make dinner resevations on your 1st day , and every morning at 7am i had to go to desk to make a dinner reservation and then at 8am to reserve for the show, they do not have enough space for the ala carte restaurant and force u to eat in a buffet , it was horrible experience , not a good place for a vacation
Stayed 4 nights in Nov 2021

2/10 Terrible

yuri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

6/10 Okay

Verified traveller

Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención , bien la Comida , esperamos regresar
Stayed 5 nights in Apr 2019

2/10 Terrible

David, Montréal

Disliked: Staff & service, room comfort
Worst experience ever. We had our honeymoon completely ruined by this « resort ». The so called beach is about 15 meters long and is filled with huge rocks that made it impossible for us to cross. The hotel staff was arrogant, the food disgusting, the room was small without a mirror (only the frame), only one lamp out of the two was working... We though at least we will chill at the disco... No! The disco is under reconstruction. When we mentioned to the manager of the resort the photos from Expedia, he said he had spoken to them about taking down some of those pictures as they dont represent the current state of the resort. We will file a complaint, dont go to this resort... I have been to 2 star hotels much better than this!
Stayed 4 nights in May 2018

8/10 Good

William J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a family or those who like cruise ship type vacations with all the food you can eat, etc. Construction on street keeps beach from being more enjoyable, temporary problem. Rooms are standard, no frills.

4/10 Poor

Rzy

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful hotel , terrible facilities
Booked for 4 nights, only stayed for 1. Checked quickly as possible and returned to Cartagena
Stayed 4 nights in Apr 2018

6/10 Okay

Andres, Lima

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice beach even though erosion has taken a toll
The beach was nice, however, erosion has played its part, there isn't almost any sand left on San Luis. This scene happens around other parts of the island also. In that sense, if you are looking for a white sand beach, look elsewhere.
Stayed 4 nights in Jul 2017

6/10 Okay

Gabriel

Disliked: Room comfort
It was what I expected

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Ended up going to another hotel. This place sucks. Bad neighborhood and the beach near is the worst

6/10 Okay

Patrick, Tampa, Florida

Liked: Staff & service
Friendly staff, nice beach, and terrible internet
Overall, our family visit (with a 2.5 year old child) was enjoyable. Let us state upfront, we would not recommend the facility based on the HORRIBLE internet service (slow, unreliable, requires new username/password each 24-hours, and only available in one small lobby location). But, if the internet access was different we would recommend and even consider returning. Now, we will continue with describing the rest of our visit which was relaxing. This facility has welcoming and friendly staff, good but not outstanding food, clean but small rooms, nice beach with clear water, and nice pools. We visited the beach in the morning and the pools in the afternoon. The beach is public with small with some beach chairs, clear calm water and clean white sand. Our daughter enjoyed playing in the sand and trying to catch the small fish in the clear water. The pools were clean and the water temperature was refreshing. The small pool-side bar served tasty tropical drinks. The food at breakfast was very good and lunch was much better than dinner; while the food quality varied from very good on some days to good on other days. The omelet breakfast service and the made to taste pasta at lunch were the best. All the fruit was fresh and tasty. Although the facility offers entertainment, we choose not to partake in the evening activities but enjoyed the beach activities. This facility is an excellent place for a family with small children and parents not needing to access to reliable internet.

4/10 Poor

gary, miami, florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no bang for the buck
This hotel is old and run down. For the price the rooms are to small. The food is generic and the overall stay was not very good. You have no beach to speak of

6/10 Okay

Paul, Bogota

Disliked: Cleanliness, room comfort
budget hotel
I went to this hotel 5 years ago and fine for a cheap beach break, going back after 5 years and nothing has changed ! but the world has moved on and so this is now a bit below standard. The entertainment staff are excellent though

2/10 Terrible

Arturo Moreno, San Pedro Garza Garcia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should never stay at a Decameron Hotel
The place lacks the basic features that you will surely find in any other hotel. Being supposedly all-inclusive hotel, I got this: 1 No potable water on the room 2 No wireless internet on the room. If you need to connect, WIFI is available in a limited area at an extra charge 3 The key for the Safe-deposit box in the room has extra charge 4 Swimming pools were most of the time on maintenance. You cannot swim after six 5 There is only one restaurant that does not need reservation 6 Have your breakfast and meal early, because drinks get finished 7 No flat screen. You get a 15-year-old relic TV with a terrible image quality 8 The shower dirty and full of hairs 9 No fitness center 10 No Hot tub Besides the poor infrastructure and hygiene, the terrible customer service is their greatest weakness: 1 Bad-humored personnel during check-in 2 They don’t answer the phone at the reception 3 They refused to provide us with a second key to the room for my other friend 4 Tourist information has no clue about the activities you can do on the island 5 No transportation offered at all 1 I have never seen such an irresponsible scuba diving school in a hotel. First 2 dives were rescheduled 1 minute before the confirmed hour even when I waked up early. Scuba equipment was too big for my size and one of the o-rings failed when I was testing the regulator. No wet suit offered and I froze while diving. Last dive, the dive master did not show up. Don’t trust your life to them.

6/10 Okay

Verified traveller

Liked: Cleanliness

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jason, Houston, TX

Average Hotel, great people and beaches around
You will not find 5* quality in San Andres, but hotel is not that bad, it is just average. The AC in our first room didn't work well at all. The front desk staff is of very little help for anything, and is not concerned at all with resolving a problem in a timely manner. So after being told to stay in that room and wait till they could find something open.... I just walked around our building and had the maid let me into various rooms that were available to check the AC, then told the front desk staff which room I found and wanted to switch to.... problem solved. Our maid was so nice and accommodating, working around our schedule to clean our room and not bother us, and she was 10x the help of the front desk staff for advice on things and places to do on the island, so I tipped her very well. The girl at the travel agency was helpful also. The hotel front desk staff, in my opinion were useless, and unresponsive. San Andres is definitely a step or two below all other beach destinations I've been to in Mexico, Dominican Republic, Jamaica, as far as accommadations, amenities and infrastructure.... and really overpriced for what you get. But it is cool to see at least once, and it is easy for my Colombian girlfriend to travel there w/o a visa since it is a Colombian territory. Spanish is a must in San Andres. I speak enough to get around just fine. You might be able to get by with only English, but you'd be missing a lot. All tours, excursions and shows are in Spanish.

6/10 Okay

Octavio A. Roman

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We could not be in confort because the aircondition was not working properly the room was to hot, they provide us with a electric fan but it was to noise, the rest of the service was adequate.

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud!!! Not for a Family Trip
Old rooms, not good front desk service, beach accross the street is not worth this hotel. The late night show makes impossible for you and your chlidren to have a good night sleep.

10/10 Excellent

jesus, Toronto, ON, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want to recoment to my friends and family
It was so beautiful , so nice and wonderful , want to come again thank you.

8/10 Good

Verified traveller

Liked: Staff & service
Great for unwinding
Just what we were looking for, a nice place in front of the beach to get away from everything and just relax.

10/10 Excellent

Norman, Bloomfield,NJ 07003

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Decameron San Luis excellent
I enjoyed my staying at the Decameron San Luis.If I had to do it again I will certainly do it,it was an escellent experience,,Thank you...

8/10 Good

Dario, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and location. Best beach in San Andres.
Excellent location as it has the best beach in San Andreas. the rooms are comfortable and clean. good service all inclusive and willingness of staff.

8/10 Good

Camilo, San Francisco and Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but better avoid all incluse packages
The hotel was good, nothing luxurious. The beach crossing the road is good and the personnel were very nice. Food and drinks were ok but not of the best quality and in addition you lose the opportunity to taste the native authentic food. The rocky club for Decameron hotels was nice, so if you go to any Decameron you should go there.

8/10 Good

Sarah, Manchester UK

Liked: Cleanliness, staff & service
Fun friendly hotel
I think some rooms are nicer than others and we were in the not so nice ones, near the entertainment area. Pool areas lovely, beach accross the road good, great if you like snorkelling. Food good, lots of variety. I recommend the tour of the island by chiva (you can book at the hotel agency) and of course the trip to Jonny Cay and aquarium on a sunny day is fantastic. Entertainment was pretty good and if cancelled due to rain, you can go the the discoteca and dance some merengue which is always fun.

6/10 Okay

Flor

Liked: Cleanliness, property conditions & facilities, room comfort
Not what I expected
This place is a totally 3 star hotel, it has a small beach in front that is very nice but rocky, great for snorkeling. The disco sucks, go downtown for nightlife. Some of the shows are nice, the show crew is the best. Most employees are not too helpful or nice specially the one of the lady at the reception, the tour lady and the towels lady. 90% latinos, some people speak English. Food was ok could have been better, We went to the international restaurant but the barracuda at Aquarium is much better, What I hated about the international restaurant was that at lunch and dinner you could not get your own drinks but had to wait for a waiter to bring you one and that could take a long time. The tour prices were too high, $35 for a tour to Johnny Cay is ridiculous, anywhere downtown is not more than $20 including meal. The island is pretty but the decameron are not the best, they are always trying to sell you into their Multivacation programs that is pretty close to be a scam, same as the discount coupons for the Suize Army perfume store, they will push you to buy there but the coupon won't get you a discount whatsoever... in general the prices are higher that USA. Buses are 1300 pesos, (about 0.8 cents) they passed every 10 min, the problem is that in rush hour or when it gets full there is always somebody that did not wear deodorant...

10/10 Excellent

danny, maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
can not wait to go back
the hotel was great

2/10 Terrible

maria, Los Angeles, california

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst place to stay, missing the basics, not family oriented, never again, slow torture.
see above and below info`!!!

6/10 Okay

Arthur, Elko, NV

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
First trip to San Andres
Enjoyed it, but I had the basic room offered. Not much to tell about the room. Restaurants were great and beach very close across the street. Everything else was great. Quite a ways down the coast from the main city, but the bus is convenient.

6/10 Okay

Rodrigo, Santiago Chile

Disliked: Staff & service, room comfort
San Luis Decameron is a good hotel taking in consideration the cost of the room
I recomend this hotel, and overall San Andres Island, because we can travel around visiting other hotels at the same chain using the facilities.

4/10 Poor

Alexis chavez

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El servicio del todo incluido es muy malo
Stayed 4 nights in Mar 2024

4/10 Poor

Pamela Analia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2023
Response from Managment on 14 Jul,2023
dear Pamela AnaliaOn behalf of all the Decameron San Luis hotel, we want to thank you for let us know your opinion, which is very important to us.We are very sorry to read that we did not meet your expectations on all of our services. We review these situations with the areas in charge and we are taking corrective actions, in order to continuously improve the experience of our clients.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,Octavio Bent

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

10/10 Excellent

Jorge Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
he estado en tres oportunidades y me parece muy buen Hotel para un excelente descanso.

6/10 Okay

Vania

Disliked: Cleanliness, staff & service, room comfort
Decameron San Luis nunca mais
A praia em frente ao hotel e poder utilizar os outros hotéis da rede são os únicos pontos positivos. O "albergue" não se parece com as fotos do site devido a má conservação Quarto sujo com baratas mortas desde o primeiro dia e nunca tiraram elas de lá Banheiros da recepção e piscina IMUNDOS. Funcionários insatisfeitos e mal educados, omitiam informações e destratavam os hospedes Tentar reservar qlqr coisa era uma guerra, no mínimo 40 min. O "sujinho" estava entulhado de gente Recepção quente e sem ventiladores Comida ruim, mal feita e sem variedade Como o "albergue" estava SEMPRE LOTADO quando a comida vinha era uma guerra pra comer Bar com bebida intragável, musica apenas ao vivo e com cantor amador Snack bar com banana-chiclete, cachorro-frio e hambúrguer que parecia sola de sapato Longe de tudo ! 30 min do centro de taxi (56 pesos pra ir e voltar todos os dias) Esses problemas são exclusivos do San Luis, pude visitar os outros hotéis da rede e constatar que o atendimento, comida e conservação são sensivelmente melhores. Nada incrível, mas melhor. Fiz uso do "sujinho" apenas para dormir e (tentar) tomar café da manhã e passei o dia nos outros hotéis da rede. Decameron San Luis nunca mais ! E vou fazer meu review no trip advisor também. Podem aguardar...
Stayed 7 nights in Sep 2017

6/10 Okay

marcela

Liked: Cleanliness
Disliked: Staff & service
Incerteza
O hotel tem quartos em padrões bem variados. Primeiro nos colocaram em um quarto muito ruim, pois estava mofado e a janela não abria. No dia seguinte pedimos para trocar e nos deram um quarto bem melhor, com varanda no segundo andar. Então não dá pra ter certeza de que tipo de hospedagem você vai ter quando reserva o hotel, o que é muito ruim.
Stayed 4 nights in Jul 2017

6/10 Okay

Rodrigo

Liked: Cleanliness, property conditions & facilities, room comfort
Resort razoável
Pelo preço que é cobrado, a gente esperava um pouco mais da estrutura do hotel, como: restaurantes com comida mais saborosa, lanches da tarde e da noite mais variado, alem de salsicha e hamburguer e horários mais estendidos dos lanches. O hotel fica cerca de 25 minutos do centro, mas sempre tem ônibus passando na frente que é tranquilo de pegar, sempre tem táxis na frente também. Ficamos em um quarto que fica atrás de uma das piscinas, isso era um pouco ruim porque em determinadas horas tinham atividades recreativas com bastante animação e barulho.

10/10 Excellent

Alexandre, Curitiba, Paraná

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel em frente a praia de San Luís
Hotel muito confortável em frente a praia de San Luís, não é a melhor praia da ilha, mas é muito bonita. O hotel fica um pouco afastado do centro da ilha, mesmo assim não deixa nada a desejar. Equipe de mergulho muito boa junto ao hotel.

2/10 Terrible

Manuel Guillermo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
La peor experiencia de mi vida. Malas instalaciones. Empleados groseros. Pésimos eventos. Pésima comida. Pésima fiesta de año nuevo. Pésima instalaciones de playa. Pésimos las bebidas. Pésimos snacks. No había disponibilidad ni información de nada. Malos gerentes. Malo el servicio médico.. Inexistente. Pésimo sistema aires. Pésimas toallas.. Amarillas. No hay minibar para pasar el hambre y la sed del asco de de no comer en instalaciones. Pésima presentación comidas. I WISH I NEVER BOUGHT ANYTHING THRU YOU. YOU SHOULD HAVE MONEY-BACK GUARANTEES.. 14 MILLION PESOS DOWN THE DRAIN LITERALLY. FOOD POISONING.

4/10 Poor

Leonardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JUAN CAMILO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

claudiap

Disliked: Property conditions & facilities, room comfort
Muy lejos del centro . Las habitaciones sin aire
Me asignaron una habitación sin aire el baño muy pequeño incomodo, queda muy lejos del centro

4/10 Poor

Mirta, argentina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pesimo hotel no lo recomiendo nunca volveria
nos fue mal, todo elo tiempo queriendonos vender un tiempo compartido, dos dias no tuvimos agua en la habitacion, pedimos que nos despertaran para una excursion y no lo hicieron nunca

2/10 Terrible

Michel, Buenos Aires

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estafa
El Decameron San Luis me pareció una estafa. En la web parece tener una playa de 20 metros y apenas entran 2 reposeras. Las instalaciones del hotel son malas, insuficientes y con pésimo mantenimiento. El servicio de comidas y bebidas 'all inclusive' es pobrísimo y de pésima calidad. Todo esto considerando que el valor por noche corresponde a resorts all inclusive 5 estrellas de lujo en otros destinos del Caribe. Hemos recorrido los otros Decameron de la isla y la mala calidad del servicio de snacks y comida e instalaciones se repite en todos. Como ejemplo del mal servicio brindado, llegamos y 1 hs después del horario de check in la habitación no estaba lista. A la noche, cuando intentamos ducharnos antes de cenar, no había agua caliente y cuando reclamamos en la recepción nos respondieron que recién al día siguiente alguien podría ocuparse del asunto.

6/10 Okay

Alberto, Sao Paulo

Disliked: Staff & service, room comfort
Trapalhada do Hoteis.com
Tive muita dor de cabeça por culpa do Hoteis.com em grande parte. Simplesmente NÃO REPASSARAM minhas exigencias quanto ao tipo de acomodação que gostaria, cheguei para fazer checkin no hotel e simplesmente estava em branco minha ficha e me jogaram em um quarto nos fundos do hotel literalmente, onde a porta emperrava e o ar parou de funcionar 3x durante a noite. Só depois de 2 dias que me mudaram de quarto. O serviço é confuso, os funcionários da recepção péssimos, te atendem de mau humor sempre. Os funcionários do hotel da parte de serviços e entretenimento são muito prestativos e atenciosos, ponto positivo pra eles. As piscinas são boas e limpas e o serviço de comida é meia boca, melhor arrumar um hotel no centro e comer fora, é mais negócio.

6/10 Okay

Verified traveller

HOTEL LEJOS DEL CENTRO, FRENTE A PLAYA
LAS HABITACIONES ERAN SENCILLAS PERO RECIEN PINTADAS. LE FALTA ACONDICIONAR EL SALON DONDE SIRVEN EL DESAYUNO Y LA CENA BUFFET, ESTA MUY DESCUIDAD, HASTA PARECE UN POCO SUCIO

2/10 Terrible

Emerson, CWB

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive and Old Hotel
Old hotel. The food at the Internacional Restaurant (where you'll do 80% of the meals) isn't good. Pastafari Restaurant is very good, but you can dinner only 2 times per week. The night shows are excellent. Expensive and low quality hotel, try another one.