Aerial view

Reviews of Paradise Point Resort & Spa

4 out of 5
Paradise Point Resort & Spa
1404 Vacation Rd, San Diego, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 1052 out of 1814 reviews" "
Rating 8 - Good. 358 out of 1814 reviews" "
Rating 6 - Okay. 189 out of 1814 reviews" "
Rating 4 - Poor. 118 out of 1814 reviews" "
Rating 2 - Terrible. 97 out of 1814 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hai

Liked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely courteous and friendly. This is an enjoyable location where you can have a great time with your family and feel free and safe. I highly recommend it.
Stayed 3 nights in Mar 2024
Response from General Manager on 23 May,2024
Dear Brandon,Thank you for your review! We're thrilled that our team's hospitality made your stay enjoyable. It's also great to know you and your family felt safe during your time with us. We look forward to welcoming you back to Paradise Point Resort & Spa for another memorable visit.Sincerely,Jim Gross,General Manager

10/10 Excellent

Melanie

Travelled with family, Travelled with family and small children
Liked: Amenities
It was beautiful
Stayed 1 night in May 2024
Response from General Manager on 23 May,2024
Dear Melanie,Thank you for choosing us to host your travels to San Diego, and overall, we hope you had a terrific getaway. Come back anytime to Paradise Point Resort & Spa for another five-star experience!Sincerely,Jim Gross,General Manager

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beach area with fire pits
Stayed 4 nights in May 2024
Response from General Manager on 21 May,2024
Dear Keith,Thank you for sharing your input! We are delighted to know that you enjoyed your visit and had a good time at the beach fire pits. It was a pleasure serving you, and we hope to see you again soon! Sincerely,Jim Gross,General Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent time!
Stayed 2 nights in May 2024
Response from General Manager on 21 May,2024
Dear Carlos,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back to Paradise Point Resort & Spa soon for another great stay.Sincerely,Jim Gross,General Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Yanet

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Hal and Ann

Travelled with partner
The property has been recently updated, but our room had an overall musty smell. Mold?
Stayed 2 nights in May 2024
Response from General Manager on 21 May,2024
Thank you for sharing your review. We appreciate you mentioning our recent renovations. Your feedback regarding your room is appreciated. We will have our housekeeping and maintenance teams address it. Guest comfort is a top priority, and we take such concerns very seriously. We hope you will consider staying with us in the future.Sincerely,Jim Gross,General Manager

6/10 Okay

Loretta

Liked: Cleanliness
Stayed 2 nights in May 2024

6/10 Okay

Angela

Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Anwar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front counter very rude. The place very dirty
Stayed 2 nights in May 2024
Response from General Manager on 18 May,2024
Dear Anwar,Thank you for your feedback. We're deeply concerned about your experience and will promptly address the issues with service and our accommodations. We hope to have another opportunity to provide you with a better experience in the future and demonstrate our commitment to hospitality. Sincerely,Jim Gross,General Manager

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 6 nights in Mar 2024
Response from General Manager on 17 May,2024
Dear Elena,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back to Paradise Point Resort & Spa soon for another great stay.Sincerely,Jim Gross,General Manager

10/10 Excellent

Judith, Rolling Hills Estates

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Sushil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at paradise point was great! Customer service was excellent and food and drinks at barefoot were on point! Thanks!
Stayed 1 night in May 2024
Response from General Manager on 15 May,2024
Dear Sushil,We're thrilled to hear about your stay at Paradise Point Resort & Spa! Providing excellent customer service is our priority, and we're delighted that you found it to be exceptional. It's also wonderful to know that you enjoyed the food and drinks at Barefoot as well. Thank you for your kind words, and we can't wait to welcome you back soon!Sincerely,Jim Gross,General Manager

8/10 Good

Erik

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely enjoyed celebrating our anniversary here!
Stayed 5 nights in May 2024
Response from General Manager on 15 May,2024
We are honored to have been chosen for your special day! Thank you for staying with us at Paradise Point Resort & Spa, and we look forward to welcoming you back soon. Sincerely,Jim Gross,General Manager

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hideaway. Had a wonderful vacation.
Stayed 4 nights in Apr 2024
Response from General Manager on 13 May,2024
Dear Valerie,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your vacation. It was truly a pleasure having you here, and we hope to welcome you back to Paradise Point Resort & Spa again soon. Sincerely,Jim Gross,General Manager

10/10 Excellent

Anna, Covina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 2 nights in May 2024
Response from General Manager on 13 May,2024
Dear Anna,Thank you for taking the time to share your comments with us. We love hosting families, and it is wonderful to know that you appreciated our family-friendly atmosphere. It was a pleasure having you here, and we hope to see you again soon! Sincerely,Jim Gross,General Manager

10/10 Excellent

Briana

Travelled with family and small children
Liked: Property conditions & facilities
Nice, clean pools
Stayed 1 night in May 2024
Response from General Manager on 13 May,2024
Dear Briana,It was truly a pleasure to welcome you to Paradise Point Resort & Spa. We're thrilled to hear you had a positive experience and that you had the opportunity to enjoy our clean pools. Thank you for sharing your kind comments, and we hope to host your next visit to the area.Sincerely,Jim Gross,General Manager

10/10 Excellent

Tyler

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Access to the beach
Stayed 1 night in May 2024
Response from General Manager on 13 May,2024
Dear Tyler,It was a pleasure hosting you at Paradise Point Resort & Spa. Guest feedback is always appreciated, and we thank you for highlighting our excellent location close to the beach. We hope to welcome you back soon. Sincerely,Jim Gross,General Manager

10/10 Excellent

Paknoosh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to visit this property every month! I can’t say enough about how gorgeous the grounds are and walkable to the water.
Stayed 1 night in Feb 2024
Response from General Manager on 10 May,2024
Dear Paknoosh,Thank you for your enthusiastic feedback! We're thrilled that you found our grounds spectacular and enjoyed our proximity to the ocean. We look forward to welcoming you back to Paradise Point Resort & Spa soon.Sincerely,Jim Gross,General Manager

10/10 Excellent

Jingjing

Liked: Staff & service, property conditions & facilities
We enjoyed our stay there, nice resort.
Stayed 4 nights in May 2024
Response from General Manager on 10 May,2024
Dear Jingjing,Thank you for taking a moment to review your recent stay with us at Paradise Point Resort & Spa! We're delighted that you had a relaxing experience at our resort. It would be our pleasure to welcome you back anytime for another unforgettable getaway.Sincerely,Jim Gross,General Manager

8/10 Good

Yomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect except the Clorox scent in the room.
Stayed 5 nights in Apr 2024
Response from General Manager on 9 May,2024
Dear Yomi,Thank you for sharing your thoughts. We're happy to know you enjoyed your stay overall, and we appreciate your feedback regarding the scent in your room. We will be sure to address this promptly and hope to have the opportunity to welcome you again soon. Sincerely,Jim Gross,General Manager

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

ana del Carmen

Liked: Amenities, property conditions & facilities
This was a great stay. You can drive to paces or stay at the hotel. Restaurants were great. Personal and location was awesome. Def coming back again.
Stayed 3 nights in May 2024
Response from General Manager on 7 May,2024
Dear Ana,Thank you for the wonderful review! We're thrilled to hear that you had a great stay and appreciate your kind words about our team. We're delighted you're planning to return, and we look forward to welcoming you back to Paradise Point Resort & Spa for another excellent experience!Sincerely,Jim Gross,General Manager

10/10 Excellent

ALLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from General Manager on 7 May,2024
Dear Alla,We are so glad you chose to stay with us at Paradise Point Resort & Spa! We love to know that you enjoyed your stay with us, and we are thankful for you taking the time to leave an excellent review. We can not wait to welcome you back soon.Sincerely,Jim Gross,General Manager

4/10 Poor

Tsz Yan, Seattle

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Sheree

Stayed 3 nights in Apr 2024

4/10 Poor

Steffani

Travelled with partner
Disliked: Staff & service, amenities
Since I walked foot on the property I noticed unwelcoming stares and the lack of greetings from staff. Yesterday i reported a racial profiling at the pool. Me and my fiancé was there around 11:13 and I made my complain at 12:30. The complaint included, not being serviced or acknowledged during our time at the pool. I had to ask for a menu after seeing this blond young lady deliver a menu to a caucasian family that couldn't even put their stuff down before she greeted them. The young lady was not apologetic at all after expressing my concern to her but only just to hand me a menu saying "oh huh" so I followed the chain of command. The manager said well they dont open til 12. I looked at my watch and it was 12:38. She then to say, well were you in the area. I said absolutely, jacuzzi and pool and I have video with the times. The manager applied a $50 credit for the "inconvenience". That does not fix anything and truly unacceptable. We paid over $600 to stay there and it was not paradise. Additionally, as I was checking out, I had questions about the receipt regarding the San Diego and California tourism assessment fees and the receptionist Pat explained as if I was bothering her. Very rushed. She said we are a taxed state and that's the tax, we can't get away from it, it's listed when you book. The older guy at the valet and the yoga instructor was the only two welcoming gentleman. Our service at b
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May,2024
Dear Steffani,Thank you for taking the time to leave us a review. We take pride in providing a phenomenal experience for our guests, and we value your feedback. Please reach out to us directly to discuss your experience further.Sincerely,Jim Gross,General Manager

10/10 Excellent

Blake

Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay. This property is very kid friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Juan, Brea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place so amazing awesome people everyone is so friendly and the rooms are big and spacious!
Stayed 1 night in Mar 2024
Response from General Manager on 1 May,2024
Dear Juan,Thank you for sharing your experience with us! We're thrilled you found our hotel amazing, with spacious rooms and friendly team members. Your kind words brighten our day, and we can't wait to welcome you back to Paradise Point Resort & Spa for another fantastic stay!Sincerely,Jim Gross,General Manager

2/10 Terrible

Salome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple occasions there were spiders crawling on us in the bed. There were just a lot of bugs in the room. Which made the stay uncomfortable. The bedding was also itchy on my skin.
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Salome,Thank you for providing your feedback on your recent stay. We regret to hear about your experience and appreciate you bringing these issues to our attention. We take our resort's pest control efforts very seriously by maintaining a consistent and thorough pest elimination program, and we apologize for any inconvenience caused. Our team hopes to have the opportunity to welcome you back again to change your perceptions. Sincerely,Jim Gross,General Manager

6/10 Okay

holly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the rooms were clean. Very hard to navigate around property and located right beneath the path of traveling planes and makes a lot of noise.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Holly,Thank you for staying with us and taking the time to share your thoughts. It's great to know that our friendly staff and clean, comfortable rooms added to your experience. However, we apologize for any issues with noise, and we'll consider how we can minimize this in the future. If you're in the area again, please consider coming back to see us.Sincerely,Jim Gross,General Manager

10/10 Excellent

Senaida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

valeria

Liked: Cleanliness
lov it
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr,2024
Dear Valeria,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay at Paradise Point Resort & Spa.Sincerely,Jim Gross,General Manager

6/10 Okay

Ekaterina

Disliked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Kalkidan

Liked: Cleanliness, staff & service, property conditions & facilities
All the added fees once you get on the property are completely unnecessary and starts your stay on the wrong foot.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr,2024
Thank you for your feedback. We regret to hear about your disappointment with the fees during your stay. We always strive to be as transparent as possible regarding this matter, so we will be sure to discuss all of your feedback internally. Should you return to the area, we hope you will consider staying with us again.Sincerely,Jim Gross,General Manager

10/10 Excellent

Susan

Stayed 1 night in Apr 2024

10/10 Excellent

Meredith

Stayed 1 night in Apr 2024

10/10 Excellent

Shisi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families with kids, and companies who organize outing or similar activities. Even just laying down at the beach or the pool is a decent nice experience! Just next door to SeaWorld is a plus.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr,2024
Dear Shisi,It was our pleasure to host you at Paradise Point Resort & Spa! We are thrilled to hear you enjoyed the beach and pool and found it great for families. Thank you for your review, and we hope to see you again. Sincerely,Jim Gross,General Manager

10/10 Excellent

Alix N

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to stay, wonderful walking around the property
Stayed 4 nights in Apr 2024
Response from General Manager on 19 Apr,2024
Dear Alix,Thank you for your kind words. We're glad you enjoyed exploring the property, and we look forward to seeing you again at Paradise Point Resort & Spa!Sincerely,Jim Gross,General Manager

8/10 Good

Jonathan, Wilmette

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was great and everything was very clean! The only drawback was that the bathrooms were small and dated (but again, clean!). A great place to stay given the price and location, but it would be fantastic if they had larger updated bathrooms.
Stayed 6 nights in Mar 2024
Response from General Manager on 19 Apr,2024
Dear Jonathan,Thank you for choosing Paradise Point Resort & Spa and sharing your kind review. While we are sorry the bathroom didn't quite meet your expectations, we are happy you were impressed with our amazing staff, spotless accommodations, and fantastic location. We look forward to welcoming you back for many more memorable getaways.Sincerely,Jim Gross,General Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Dayshawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at paradise point was great! Customer service was excellent and food and drinks at barefoot were on point! Thanks again and I will be back very soon
Stayed 4 nights in Apr 2024
Response from General Manager on 18 Apr,2024
Dear Dayshawn,Thank you for choosing Paradise Point Resort & Spa and for taking the time to share your five-star rating! We are delighted to hear that our friendly service and your pleasant experience at Barefoot Bar & Grill added to the enjoyment of your visit. It was a pleasure to host you, and we look forward to welcoming you back again soon for another memorable stay.Sincerely,Jim Gross,General Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
yes
Stayed 4 nights in Apr 2024
Response from General Manager on 18 Apr,2024
Dear Teresa,Thank you so much for choosing to stay with us at Paradise Point Resort & Spa. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back soon.Sincerely,Jim Gross,General Manager

10/10 Excellent

Kevin

Stayed 2 nights in Apr 2024

8/10 Good

Gita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying here for years. Love the property and the peacefulness. Understanding it’s not peak season, staffing was noticeably short versus stays in the past. If you have cash, make sure to bring change. No one can make change LOL 😂
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr,2024
Dear Gita,We're proud to include you among our returning guests, and we're glad our peaceful property continues to impress you. Please come see us again soon at Paradise Point Resort & Spa!Sincerely,Jim Gross,General Manager

6/10 Okay

Amanda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room quality was bad, sheets were bad, the room itself was dirty.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr,2024
Dear Amanda,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are very disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team to ensure our accommodations are comfortable and spotless. We're grateful for your time and look forward to welcoming you back and impressing you further.Sincerely,Jim Gross,General Manager