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Reviews of Thunderbird Resorts - Poro Point

5 out of 5
Thunderbird Resorts - Poro Point
Poro Point Freeport Zone, San Fernando, La Union

Reviews

7.0

Good

Rating 10 - Excellent. 24 out of 119 reviews" "
Rating 8 - Good. 40 out of 119 reviews" "
Rating 6 - Okay. 32 out of 119 reviews" "
Rating 4 - Poor. 14 out of 119 reviews" "
Rating 2 - Terrible. 9 out of 119 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service
Just right and Good
Stayed 2 nights in Apr 2024

4/10 Poor

Jan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
They should inform their costumers that you will be charged for missing room keys. 300 pesos per card key. Not enough dining options, no convenience store to buy stuff.
Stayed 1 night in Apr 2024

6/10 Okay

victor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Antonino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place unwind..
Stayed 1 night in Feb 2024

10/10 Excellent

Evelyn, Dunkirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place where you can relax and enjoy the view of sunset!
Stayed 1 night in Feb 2024

8/10 Good

ernest cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thunderbird resort
It was less exciting than the first time we were ththerere in 2020. I booked a massage therapy and got confirmed but then when I showed up for the appointment, nobody was there.
Stayed 1 night in Jan 2024

10/10 Excellent

Bernardo, Chula Vista

Stayed 1 night in Jan 2024

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hardly a 5 * hotel It may of been once upon a time but now more like 3/4 * The property is in urgent need of a renovation Pools had tiles broken and missing The beach was not maintained to any extent Overall the property is not inviting Almost all paintwork is rusting or very faded The casino isn’t on site it’s a transfer bus ride away Must say the restaurants were nice. Great food and great staff
Stayed 2 nights in Jan 2024

4/10 Poor

Imelda

Travelled with family
Disliked: Amenities
The staff at the restaurant look so tired, The service was so slow, the drinks we order took 35 mins, we have to follow it up. They served the food one oder after the other! My sister’s food was missed! We were half way eating our food when we called their attention, that’s when we’ve learned it wasn’t included.
Stayed 1 night in Jan 2024

4/10 Poor

DANIEL

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice venue, good views of sunset, the property is run down and falling apart, elevator did not work. The food is more like cafeteria food not classy or even decent. The pools were big but tile falling apart my son cut his feet so not safe at all. The aircon was good, coffee and bakery was good (Deli Shop). The staff was all nice and pleasant. Will not be going back due to poor property conditions!!
Stayed 2 nights in Jan 2024

6/10 Okay

Jovita

Travelled with group
Liked: Staff & service, property conditions & facilities
Villa was not clean & lack some amenities
Stayed 1 night in Dec 2023

6/10 Okay

Renato

Travelled with family
not worth the price
wrong timing for our stay, no wifi and tv signal for the 1st day, they fixed it the nxt day. on the day of the checkout power went out and the villa we stayed in has a very noisy generator. we were given 4 small bottles of water. we needed 2 xtra on our last day and they made us pay
Stayed 2 nights in May 2023

2/10 Terrible

Missie

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Views are amazing! . However, the rooms are outdated, our washroom is flooded as well and the employees are so incompetent. We asked for Room service for our breakfast and we waited for 1 hour because they forgot about us😂
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santorini of the north in the Phil.
Amazing and awesome place to relax.Close to the sea.
Stayed 1 night in Feb 2023

10/10 Excellent

Darrick

Stayed 1 night in Feb 2023

8/10 Good

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service
Staff we good. Property needs some tlc
Stayed 2 nights in Feb 2023

8/10 Good

Lymarose

Travelled with family, Travelled with group
Liked: Staff & service
Great staff. Accommodating and respectful. They also suffered the effects of the pandemic so do not expect amenity perfection. It’s a great place to rest when road tripping in between province to city. Safe. They try their best and that’s all that matters.
Stayed 1 night in Dec 2022

6/10 Okay

JORGE

Travelled with family
Liked: Staff & service
Hotel surroundings were good, but the hotel overall was not worth the price for the ff. reasons: no beach area/dirty and not swimmable, room was spacious but subpar and amenities not well thought-out, e.g., showers had tile flooring and door not properly installed, room lighting was tricky. Check-in/out process not smooth. Stairs going up to 2nd floor too hard for seniors or people with disabilities. Why no elevator?

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive resort that has seen better days
The hotel is tired. Soft beds, No international power point in rooms, No room service information or anything to help in rooms with hotel info. No mini bar, A lovely pool near the beach but limited shade. No shade on beach in terms of umbrellas.thumping music at 6:30am at breakfast. Highlight was paying for a adapter so I could use my laptop and then when returning it being told I hadn’t paid a deposit for it even though I handed paperwork to them? Very expensive for a poor experience.
Stayed 1 night in Jun 2022

10/10 Excellent

Francisca

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thunderbird is such a beautiful place property. We really enjoyed our stay.
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Resort is still nice but the quality of the accommodation is not as premium as it used to be. Bed is a little worn out and towels are old.
Stayed 2 nights in Feb 2021

6/10 Okay

Marie, Hayward, CA, USA

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
We stayed in a two-bedroom villa. I stayed for one day just for the experience coz i see a lot of photos of people that have been there. The rooms were neat, it was really beautiful. The pools by the sea were amazing. The place is good. But the villas we reserved was kinda far from the main amenities so we either had to take the shuttle or use our car to have breakfast. Breakfast buffet is great. BUT BUT and but i felt I didn’t get my money’s worth with this stay. When we arrived there i noticed some sand on the floor. I thought, maybe, they were not able to vacuum the floor real good. I didn’t want to think the villa was not cleaned before we occupied it. But i looked around and saw windows are too dusty. My baby kept on going under the curtain playing and started sneezing. Maybe they should periodically check behind the curtains. I didn’t take a shower until the next day only to find some LONG hair that were in the shower drain, so disgusting!!!!We have not used the shower only the bath tub after we went swimming so no one used the shower plus my husband’s hair is short! I paid 450$/day for the dirty bathroom???!!! I will never check in to Thunderbird anymore again. Maybe they didn’t clean the toilet too? I couldn't tell anymore coz my husband used it once we got to the hotel. So im pretty much disappointed overall. With this hotel price, there should be no excuse for not being able to sweep the floor, or clean the bathroom my golly!!!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big place, the upgrade to villa they offer, the beach and the swimming pools, so clean, excellent staff and management, so relaxing, quiet place.
Stayed 3 nights in Feb 2020

2/10 Terrible

Mhar, Long Beach Ca

Travelled with group
Disliked: Cleanliness, staff & service
Checked in and room was not ready. No towels in the bathroom. I was charged additional 3600 pesos ( about $75) for 2 additional persons because they said room was reserved for 2 only but my reservation was good for 4 persons. I hated when they have hidden charges and you have to pay upon check in.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

2/10 Terrible

Good, Good

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Exterior need upkeep. Rusting & mildew on the wall may need painting.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money is not worthy to stay here. Too expensive compare to other international hotel. You need to buy ice, water, no laundry bag available, you still need to ask. No microwave. Maintenance and cleanliness is not good. The price is x3 to other nearby hotel. But pool is good.
Stayed 1 night in Nov 2019
Response from raine on 6 Nov,2019
Warm greetings from Thunderbird Resorts & Casinos- Rizal Thank you for staying at Thunderbird Rizal. We apologize that our service did not satisfy your expectations. Rest assured that we are looking into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply beautiful
Stayed 1 night in Jul 2019
Response from lorraine on 7 Aug,2019
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union!

2/10 Terrible

Ma Fatima

Disliked: Cleanliness, staff & service, property conditions & facilities
Room is dirty, you can see hair on the floor, CR is not clean, not toilet paper, bidet is leaking, tiles are not clean, shower not working well. All these is not expected considering the cost of the room. Their rate is too much and service is so poor. I have to ring reception all the time for items I need in the room
Stayed 2 nights in Jun 2019
Response from raine on 7 Aug,2019
Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we will assure you that we will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from raine on 7 Aug,2019
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union!

8/10 Good

dinah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream place
Amazing place .a good start of a road trip to the north
Stayed 1 night in Jun 2019
Response from raine on 7 Aug,2019
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Room was excellent. Clean neighborhood. Courteous staff. My family (with 4 kids),enjoyed our stay....👍👍
Stayed 2 nights in May 2019

8/10 Good

Jenalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family get away
Stayed 1 night in Feb 2019
Response from Joy on 12 Mar,2019
Dear Jenalyn, Thank you so much for choosing Thunderbird Resorts Poro Point La union. It is always a pleasure to get a high ratings. Thank you very much and we look forward to see you on your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its a Resort anybody would like to stay and enjoy. Just look at the pictures and sceneries as they have advertised as well as the lodgings. I really would like to stay in this resort again if I have to the next time. Their staff are professionals. The price range are ok in my opinion.
Stayed 1 night in Dec 2018
Response from Joy on 12 Mar,2019
Hi, Thank you so much for choosing Thunderbird Resorts Poro Point It is a pleasure to hear positive feedback from our guests. We appreciate and we are grateful for the kind commendation you shared about our staff and services. What a great news to share with the team! Thank you very much and we look forward to see you on your next visit.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Hotel elevator is under maintenance so that's a negative point
Stayed 1 night in Dec 2018

4/10 Poor

Leo, Colorado, USA

Disliked: Cleanliness, staff & service, property conditions & facilities
For the cost that the resort charges, the facilities and the services were substandard. Total RIP OFF. A resort hotel that does not have enough poolside towels is absurd, but this was exactly what we experienced in this resort. No towels. The surroundings of the pool areas were dirty. The bathrooms were stained/dirty and smelly. The bathrooms in the 2 bedroom villas we stayed in were dingy. There were not enough towels and bath supplies. The lawn was essentially dirt as the plants were either dead or dying.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No beach at all . It’s jusr seafront hotel. Difficult transportation from city. Not worth for money
Stayed 1 night in Nov 2018
Response from Joy on 9 Mar,2019
Dear Rao, Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we will assure you that we will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Joy on 12 Dec,2018
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union!

6/10 Okay

Elle, California

Disliked: Staff & service, property conditions & facilities
We were forced to get a 2-bedroom villa because we drove 6 hours and security wouldn't let us in because the place is "at maximum capacity." We came for the day tour which we confirmed with the staff over the phone the previous day. The security guard asked "who did you speak with?" As if questioning if I was telling the truth which was very annoying. Wouldnt even let us in to go to the front desk. Good think there was a villa available on expedia due to a last minute cancellation. Once we told him we went ahead and booked a villa, he then proceeded to ask for "proof." This should be done at the front desk not at the parking lot where security stops everyone. And guess what, this "maximum capacity" hotel's pools were empty. We were the only ones there yet they wouldnt let us in. Pools had no proper stairs. The tiles were broken. Lot of broken trees. No beach access because of the storm according to staff which they should lower the price. Paid 25 grand for 2 mediocre pools. Airconditioning in the rooms suck. Asked for a fan and they wouldnt provide one. They kept sending engineering which i asked them not to because my boyfriend was already sleeping. They still went in, woke my bf up and cleaned the a/c filter at 1am. I don't see why the staff think theyre high and mighty. Place was nothing special.
Stayed 1 night in Oct 2018
Response from Joy on 16 Nov,2018
Dear Elle, Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we will assure you that we will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Good

Fean Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Get Away in Thunderbird Resort
We love the heated pool and our room for the beach view.We enjoyed our stay.Thank You..
Stayed 1 night in Oct 2018
Response from Joy on 11 Dec,2018
Dear Fean Joyce, Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union! We are so glad that you enjoyed and had a wonderful experience with us! It is always a pleasure to serve our customers and know they had a great time staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the restaurants, swimming and golf on the premises.
Stayed 2 nights in Sep 2018
Response from Joy on 11 Dec,2018
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union! We are so glad that you enjoyed and had a wonderful experience with us! It is always a pleasure to serve our customers and know they had a great time staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel! Awesome staff and fantastic views!
Stayed 2 nights in Sep 2018
Response from Joy on 11 Dec,2018
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union! We are so glad that you enjoyed and had a wonderful experience with us! It is always a pleasure to serve our customers and know they had a great time staying with us!

8/10 Good

Sung Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Aug 2018
Response from Joy on 11 Dec,2018
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union! We are so glad that you enjoyed and had a wonderful experience with us! It is always a pleasure to serve our customers and know they had a great time staying with us!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Need better maintenance of facility
Outlets don’t work in the room, lights flicker, no blow dryer iron board in the room, had to continue to ask for everything like towels, toilet paper tissue. Check in and found dirt dust behind furniture. Overall Need to train maintenance & provide basic needs in the room. However friendly staff. Outside pool needs better maintance bottom of pool slimy feeling like mildew
Stayed 3 nights in Jul 2018
Response from Joy on 16 Nov,2018
Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we will assure you that we will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Very polite and attentive staff. Room is so-so, nothing fancy about it. Food was way overprice.
Stayed 1 night in Jul 2018

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Joy on 12 Dec,2018
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Maintenance Issue
The resort looks very nice, so it's perfect for picture taking. The staff are attentive & friendly. The hotel room where I stayed is comfortable, but the bathroom is not clean. There are molds on the tiles, and the faucets have grimes. Outside, the infinity pool is inviting. However, when I stepped into the swimming pool, I felt the slippery tiles and saw how dirty it was. Clearly, the resort is not well maintained, and cleanliness is a major issue.
Stayed 1 night in Jul 2018
Response from Joy on 16 Nov,2018
Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we will assure you that we will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you.