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Reviews of Dreamwave Hotel Santiago City

3 out of 5
Dreamwave Hotel Santiago City
Pan Philippine Highway, Corner Four Lanes, Brgy. Villasis, Santiago City

Reviews

8.2

Very good

Rating 10 - Excellent. 17 out of 44 reviews" "
Rating 8 - Good. 18 out of 44 reviews" "
Rating 6 - Okay. 5 out of 44 reviews" "
Rating 4 - Poor. 2 out of 44 reviews" "
Rating 2 - Terrible. 2 out of 44 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Meinard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We transferred to different rooms over the course that we stayed there due to different issues. The only good thing about this hotel are the staff.
Stayed 5 nights in Nov 2023

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price paid, it was THE BEST hotel I have stayed at in the Philippines. Real American comfortable mattress! Real American feel pillows. Heavy thick comfortable comforter and blanket. Freezing cold air conditioner. Water so hot you can’t fully open. Useable excellent cable tv, with English option. HBO! Kettle. 2 glasses, coffee cups. Complimentary tooth paste and brushes/nice smelling soap. Large towels. Excellent shower space. Great for disabled or handicapped individuals (bench) large shower head and also wand. Bidet Shopping/grocery (save more) in the same building. Palawan money changer downstairs. (Although valrica gives better exchange rates) Near Florida bus terminal. 50 yard walk. McDonald’s and kfc within stone throw. 7/11 beside Florida liner. (Super convenient location) tricycle or taxi on site. Refrigerator and freezer available for use but not in room. The negatives, it was little flying bug season… non biting though. Internet wasn’t working for our stay but it was due to an auto accident (uncontrollable) finally 500 push key deposit.!!! Absolutely, worth expedias price, or even walk in price for that matter! Loved my stay!
Stayed 1 night in Aug 2023
Response from Dreamwave Hotel Santiago on 25 Sept,2023
We are ecstatic to hear that you are satisfied with your stay in Dreamwave Hotel. We are looking forward to seeing you Sir Steven.

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to many islands and hotels in the Philippines. I am an experienced traveler here! Other than the internet not functioning this was the BEST hotel I have stayed in at a $26 usd price! Things you absolutely don’t get in a Manila hotel! A quilted thick blanket. Kettle, hot water shower, super soft king bed (great mattress) large room, security and police EVERYWHERE! SAFE… not like Manila where you NEED to be on guard EVERY public place to protect your phone or gold. Snatchers are rampant because they work in coordination with the barangay (police) for payment…. Santiago is a really nice town! You are safe here and the police are respectable! They also treat foreigners equal.- meaning not dual prices for foreigners vs locals. Completely recommend this hotel….. best I’ve seen at a lower end price! If you are near Santiago… don’t miss this jewel! OVERLY satisfied!!! It’s about time Expedia! You have done very poorly lately! Very poorly!
Stayed 1 night in Aug 2023

10/10 Excellent

Loriane

Stayed 1 night in Mar 2023

6/10 Okay

Francesco

Stayed 2 nights in Dec 2022

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
The first room had no window. I moved rooms. The entire floor (all rooms) had just been treated with insecticide. I could not breathe and starting coughing. My throat burned. The staff told me to wait a few hours and it would pass. I immediately checked out and went to another hotel. “Non refundable”. It was better to lose the money than endanger my health.
Stayed 1 night in Nov 2022
Response from Dreamwave Hotel Santiago on 18 Nov,2022
Pleasant day Mr. Richard Irving. We truly appreciate your time to share your feedback. We sincerely apologize for what you’ve experienced recently. Upon your check-in and while you are signing the registration form at the front desk area, I called our room attendant to inspect your room, then he said that the pest control is still on going and the fume is too strong to bear. Since your room is reserved that day we didn’t have the pest control treatment inside the room because it’s our protocol. We then informed you Sir that you can wait here at the lobby for 30 minutes before going upstairs but you said that it’s okay because you just need to drop off your luggage but after a few seconds you called the front desk saying that you need a room with a window. We also notified you sir that the room available with window is already treated before we made the transfer.We take all guest feedback seriously and we would like to inform you that we already talked to our contractor who is in charge of the pest control treatment in the hotel to further look into your concern. Again, we are deeply sorry for what you’ve experience.Sincerely,Dreamwave hotel Santiago

2/10 Terrible

Max

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is run down, not maintained,no lift operational and no plans to fix it. The remote looked like it had grime caked onto it From previous guests, filter in aircon not cleaned . Etc
Stayed 1 night in Jul 2022
Response from Hazel on 24 Jul,2022
Hello Sir Max, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thank you for staying with us. We hope to see you again ma'am.

10/10 Excellent

Marita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
First time here and will continue to stay here in the future. Check in was smooth and easy, and very professional. There’s a 500 pesos deposit for key and will be return upon check out. There is a list of available breakfast if it’s included in your stay. I chose spamsilog, it’s basically spam and eggs, portion is good and tasteful. They bring the food to your room. I only took photos of the food because the room photos are the same as the website. There is a 24 hour security as well. Parking during the day can be tough, just tell the Secuirty you’re checking in and he would most likely have you park next to the hotel. After 8 or 9pm the parking lot is wide open. The room itself is nice and spacious. There are no windows so leave the ac on for air circulation, it could get stuffy in there. The bed was very comfortable, I passed out once I hit the pillow. The tv reception is great with plenty of channels. The WiFi is good but not sure if it will slow down during the day, I just notice it’s fast early in the morning. There is a door bell for every room so don’t be alarm when you hear it. Nearby is a SaveMore grocery store attached to a small mall. There is a money changer as well if you need that. The exchange rate is higher than the one inside SaveMore, (you’re welcome). There’s a McDonald’s inside the mall and there’s a 24hour McDonald’s at the corner (can’t miss it) for those who have late night cravings. A newly built KFC (yay) and if you keep walking along the side of KFC
Stayed 2 nights in Feb 2020
Response from RO-AN on 28 Feb,2020
Hi Ma'am Marita. We are very happy that you enjoyed your stay with us. We promise to continue provide excellent service to out guests. We hope to see you again on your next stay ma'am. Thank you for choosing Dreamwave Hotel as your home away from home. God bless!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Santiago
It was awesome , very nice hotel
Stayed 3 nights in Feb 2020
Response from Hazel on 27 Feb,2020
Hi Sir Mike, Thank you for your positive feedback and for choosing Dreamwave Hotel. We hope to see you again. Thank you so much Sir.

8/10 Good

HONORIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Dreamwave Santiag0 on 13 Feb,2020
Hi Sir, Thank you for your positive feedback We hope to see you again and thank you for choosing Dreamwave Santiago. :)

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great and elegant and the staffs are so welcoming and friendly.
Stayed 1 night in Dec 2019
Response from Dess on 6 Jan,2020
Wow! We are happy to know that you had a wonderful stay.Thank you so much for the positive feedback. We are looking forward for your next visit. Our pleasure to serve you.

6/10 Okay

Heman

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Desiree on 6 Jan,2020
Hi Sir. We will never cease to think of ways to improve our service. We hope to see you on your next visit

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from RO-AN on 31 Jul,2019
Good Day! We are glad that you enjoyed your stay with us. We hope to see you again :)

8/10 Good

PORTIA

Liked: Cleanliness, room comfort
The hotel is not well maintained. The roof is leaking, toilet tiles are not well repaired. Value for money.
Stayed 1 night in May 2019
Response from Dess on 28 May,2019
Hi maam, we are sorry for the inconvenience. Thank you for taking time to give feedback regarding your stay. Rest assured that we will work on it. Thank you and have a nice day!

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from DES on 21 May,2019
Thank you so much for the high review. Our top priority is to give exemplary service to you our valued guest. Looking forward for your next stay with us.

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Shiena on 6 May,2019
Thank you for sending us a positive feedback! Rest assured we'll maintain our excellence service. Thank you :)

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, good for a short period stay
The hotel has a nice location but it’s quite old so don’t expect too much, the rooms have seen better days and the beds are so soft that you will have backache. On my stay the room gets “cleaned” but the bathroom is barely touched, best case is going to get dried up
Stayed 9 nights in Apr 2019
Response from RO-AN on 28 Apr,2019
Good day Ma'am/Sir. We are glad that you chose Dreamwave Hotel. We will definitely fix the things that you encounter. Hope o see you again!

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2019
Response from Des on 25 Apr,2019
Hello Sir/Ma'am.. We are ecstatic with the positive review. Guest satisfaction is our top priority. Hoping for your next stay with us. #bestbedintown

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from ANGELIE SERAFICA on 24 Mar,2019
Hi Ma'am/Sir, We are glad that you enjoy your stay at Dreamwave Santiago. We hope to see you again and thank you for staying with us. God bless!

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from RO-AN on 11 Jan,2019
Hi Sir Fred. We are glad that you enjoyed your stay at Dreamwave Santiago. We hope to see you soon. God bless!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for 2 weeks, and had a wonderul time. All the staff are friendly, and very helpful. The room was comfortable, and the location next to the mall is so convenient for picking up basics during the stay
Stayed 14 nights in Dec 2018
Response from MARY ANGELIE on 4 Jan,2019
Hi Sir/Ma'am, Thank you so much for the positive review regarding your stay with us. Your satisfaction is our top priority and we will continue to work hand in hand to provide an exceptional service. We are looking forward for your next stay in any Dreamwave Hotels property.

8/10 Good

Bob

Liked: Staff & service, property conditions & facilities, room comfort
Great place
Convenient to everything
Stayed 4 nights in Dec 2018
Response from MARY ANGELIE on 26 Dec,2018
Hi Sir Bob, we are pleased with your positive feedback. We are looking forward on your next stay with Dreamwave Hotels. Thank you and Merry Christmas to you and to your family sir.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good place to stay on a budget. Friendly staff is a plus.
Stayed 2 nights in Oct 2018
Response from MARY ANGELIE SERAFICA on 22 Oct,2018
Good Day Sir Jose, our guest satisfaction is our top priority. Thank you for the positive feedback sir, rest assured that we will not stop on doing our best to exceed on your expectations.Looking forward on your next stay with us, Thank you and Have a great day :-)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel is very good. Comfortable bed and mattress.Spacious room and very clean toilet and bath.I will stay again in the neat future.Thanks to the staffs for accommodating me during my stay..
Stayed 1 night in Oct 2018
Response from Desiree on 6 Oct,2018
Hi Sir/Ma'am, Wow..Thank you so much for the positive review regarding your stay with us. We are so ecstatic about it. Dreamwave Team will continue to work hand in hand to provide an exceptional service. We are looking forward for your next stay in any Dreamwave Hotels property.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff was great. The very best WiFi of any place I have stayed.
Stayed 4 nights in Sep 2018
Response from RO-AN on 26 Sept,2018
Hi Sir Warren, we are glad that you enjoy enjoy your stay here at Dreamwave Santiago. Rest assured we will continue providing excellent quality service to our guest. We hope to see you again sir. Thank you!

10/10 Excellent

Maria Victoria Lakhmani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My excellent second stay in this Hotel
This is my second time of stay in Dreamwave Santiago. First for business and second for business with family. Very good staff, wifi,and breakfast. The only small problem is the parking, as parking in this area is quite difficult. But overall, this hotel is highly recommended. Room is nice and comfortable. Will definitely stay again.
Stayed 1 night in Aug 2018
Response from ANGELIE on 7 Aug,2018
Hi Ma'am Maria Victoria, we are pleased with your positive feedback. Rest assured that we will not stop in finding ways to always improve our services. With regards to your concern, we will work on that with the management. Thank you for staying with us ma'am and we hope to see you again here at Dreamwave Hotel Santiago.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel is in good location directly beside a mall
Stayed 1 night in Jul 2018
Response from RO-AN on 31 Jul,2018
Hi Ma'am Anne, We are very grateful with your review. We hope to see you again here at Dreamwave Santiago :)

10/10 Excellent

Wayne j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at dreamwave santiago
Ive stayed in a more expensive hotel than dreamwave before and also after my stay there but i can honestly recomend this place over the 2 hotels it has a lot more to offer and the staff are far more freindly... dont get me wrong the hotel has a few faults but i would definatley stay there again.. the rooms could do with a bit of updating esecially the bathrooms and the linning could do with being replaced a lot of it was ripped/damaged towels old mattress sunk to middle and i think the drainage could do with looking at as the bathroom we had the shower smelled of urine everytime you entered the room. (we didnt actualy report it as it was just a bed for the night really as my fiancees province is very close by and we spent most of our time there.. the hotel is in a great location mall underneath the staff were very friendly close to transportation lincs good eating and robinsons mall nearby with some good pillapina foods served...hotel would benefit a private smoking area but it wouldnt stop me staying again they do warn you you can smoke outside but at your own risk..all in all i enjoyed my stay at dreamwave and it was great to spend time with my fiancee..4 stars
Stayed 6 nights in Jun 2018
Response from RO-AN on 19 Jun,2018
Good day Sir. We are glad that you enjoyed your stay at Dreamwave Santiago. As for your concerns sir, we will definitely find ways to fix it. We are hoping for your next with us sir. Thank you so much and have a great day ahead!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
The staff are very accommodating, approachable and helpful. We have 2 setback with our stay is the air conditioning as it takes a long time to cool the room, we have to keep it running even when we were out so the room will be cool on our return.The other setback is the difficulty in getting mobile signal inside the room, we have 2 different mobile networks and both have no signal inside the room, we have to go out the hall and in the lobby area to get mobile signal. Even the hotel wifi has poor signal inside the room. The plus factor is the hotel's location which is within a mall complex, easy access to forgotten items and fast food stores..
Stayed 2 nights in Apr 2018
Response from ANGELIE on 22 May,2018
Good Day Ma'am/Sir, thank you for the positive feedback. We will work on your concerns po. Thank you for staying with us and we hope to see you again here at Dreamwave Hotel Santiago. Have a great day and God bless!

8/10 Good

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in a busy city.
Convenient and very accessible.
Stayed 5 nights in May 2018
Response from ANGELIE on 21 May,2018
Good Day Ma'am Carina, thank you for the postive feedback. Our guest satisfaction is our top priority, we hope to see you again here at Dreamwave Hotel Santiago. Thank you and Have a great day :-)

8/10 Good

Kay Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok. The staff were friendly. They just dont have their own parking lot. They have to share the small parking lot of the mall and its always full.
Response from RO-AN on 30 Apr,2018
Hi Ma'am Kay. We are glad that you are happy during your here at Dreamwave Santiago. Regarding on the parking area, we will do our best to fix it. We hope to see you again Ma'am. God bless!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from ANGELIE on 22 Apr,2018
Good Day Ms. Catherine, thank you for staying with us ma'am. We hope to see you again here at Dreamwave Hotel Santiago. Thank you and Have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed my stay. After I gave feedback on the staff being too loud I noticed immediate results the following day. Also, The rooms were very clean, the staff were accommodating.
Stayed 2 nights in Mar 2018
Response from ANGELIE on 20 Mar,2018
Hi Ms. Surfia, we are please with your positive feedback. Our guests satisfaction is our top priority. We are looking forward with your next stay with us. Thank you and Have a great day!

10/10 Excellent

Warren, State of Arkansas, U.S.A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The Dreamwave Hotel in Santiago City Philippines is very nice and the staff is very friendly and helpful. It is close to Central Mall and many places to eat.
Stayed 6 nights in Feb 2018
Response from Ro-an Balbin on 24 Feb,2018
We're so happy for your positive feedback Sir. We are looking forward for your next stay with us. Thank you so much!

6/10 Okay

Mhae, Pasig

Hotel room is good.
Hotel room is good but need to check the condition of towels as those are quiet old.Oveall, its a nice location since its inside the mall.Affordable and breakfast was included upon booking.
Stayed 1 night in Sep 2017
Response from MARY ANGELIE C. SERAFICA on 22 Nov,2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mike, Makati City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, convenient location
Overall very satisfied, except for there's no fridge and intercom in the room
Response from DWS on 20 Jun,2017
Hi sir Mike! We are ecstatic that you are satisfied with our service. For the intercom sir, the management is already working on it. We are looking forward for your next stay with us. Thank you.

6/10 Okay

Edwin

Liked: Cleanliness, room comfort
Parking
Parking is a problem during the day, you can only park near the hotel after mall hours.
Good day. We apologize for the inconvenience that we have caused you.Rest assured that we will work on it to avoid this inconvenience.We thank you for bringing up this issue

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compact and comfortable
This hotel is excellent value and very quiet. An ideal spot to break your journey. Small room but well equipped and very comfortable. Adjacent to the mall and well signposted.
Hi good day! Thank you for staying in Dreamwave Hotel Santiago. We are looking forward for your next stay with us. Thank you for the good feedback,

10/10 Excellent

Apollos, Namibia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient hotel, within shopping mall
Convenient for shopping, close to the main road, wide range of tv channels, comfortable room facilities,
Response from Dreamwave Hotel Santiago on 12 Mar,2017
Hi good afternoon! Thank you for the very nice review. We will continue to think of ways to improve more our service.We appreciate your suggestion and this will be put into consideration.

10/10 Excellent

Melvyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel room for affordable price
Loved that we can take our breakfast with us when we had to leave early for the airport.
Response from General Manager on 12 Mar,2017
We are delighted with your positive response. It is our top priority to provide good service to our clientele.

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ingen restaurang i hotellet så frukost måste beställas på kvällen så får man den till rummet, detta missade vi.
Stayed 1 night in Mar 2018
Response from ANGELIE on 13 Mar,2018
Hi Mr. Stefan, we are pleased with your feedback and thank you for staying with us sir. Rest assured that we will improve our services and we hope to see you again on your next vacation here at Isabela.

8/10 Good

kazuhiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ドリームウェーブ ホテル サンティアゴ シティ宿泊
VIP2日とでデラックス1日に宿泊しましたが余り大きな差が無いと思います。下にはショッピングモールと銀行が有り便利でした。
Stayed 1 night in Jun 2017
Ohayo Gozaimasu Kazuhiro san. Arigato gozaimasu for the feedback.We are glad that you find it convenient that we have mall and we have nearby bank. We are looking forward for your next stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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