Property amenity

Reviews of Toyoko Inn Hokkaido Sapporo Susukino Kosaten

2.5 out of 5
Toyoko Inn Hokkaido Sapporo Susukino Kosaten
3-4-1, Minami-Shijo, Nishi, Chuo-ku, Sapporo, Hokkaido

Reviews

8.4

Very good

Rating 10 - Excellent. 182 out of 468 reviews" "
Rating 8 - Good. 205 out of 468 reviews" "
Rating 6 - Okay. 54 out of 468 reviews" "
Rating 4 - Poor. 16 out of 468 reviews" "
Rating 2 - Terrible. 11 out of 468 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything in Susukino. Aside from the firm profile of matresses, everything was perfect!
Stayed 2 nights in Feb 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 14 May,2024
この度は東横INN札幌すすきの交差点をご利用頂きまして、誠にありがとうございます。また、お忙しい中口コミのご投稿ありがとうございます。頂戴致しました貴重なご意見をスタッフ間で共有し、よりよいサービス向上に努めて参ります。またのご利用をお待ちしております。

10/10 Excellent

pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy
Stayed 8 nights in Feb 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 14 May,2024
この度は東横INN札幌すすきの交差点をご利用頂きまして、誠にありがとうございます。また、お忙しい中口コミのご投稿ありがとうございます。頂戴致しました貴重なご意見をスタッフ間で共有し、よりよいサービス向上に努めて参ります。またのご利用をお待ちしております。

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice little hotel in a good location
Stayed 1 night in Feb 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 16 Feb,2024
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

8/10 Good

TRANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right in the center of the city and transportation was near by. Shopping in the area was close.
Stayed 8 nights in Feb 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 18 Feb,2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

8/10 Good

Isoa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was big, but very hard. Small bedroom. From our room, we couldn't see anything except wall. Breakfast was very nice. Very closed to Susukino station.
Stayed 3 nights in Feb 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 18 Feb,2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

10/10 Excellent

Scott

Stayed 2 nights in Feb 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 18 Feb,2024
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
First time to use this property . Near the snow festival sites and convinient
Stayed 1 night in Feb 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 10 Feb,2024
この度は東横INN札幌すすきの交差点をご利用頂きまして、誠にありがとうございます。また、お忙しい中口コミのご投稿ありがとうございます。雪まつり楽しんで頂けたみたいで何よりです。またのご利用をお待ちしております。

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Airport bus stop is nearby.
Stayed 2 nights in Jan 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 26 Jan,2024
この度は東横INN札幌すすきの交差点にご宿泊頂きまして誠にありがとうございます。空港バス降車バス停よりすぐですので、またのお越しを心よりお待ち致しております。

10/10 Excellent

Sue

Stayed 4 nights in Nov 2023
Response from 東横イン札幌すすきの交差点 on 30 Nov,2023
この度は東横イン札幌すすきの交差点をご利用頂きまして誠にありがとうございます。また、お忙しい中当ホテルの評価をご入力いただき重ねてお礼申し上げます。またお客様にご宿泊頂ける様今後もサービス向上に努めてまいります。機会がございましたらまた東横イン札幌すすきの交差点を宜しくお願いいたします。またお客様にお会いできることスタッフ一同心よりお待ち致しております。

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is kind polite and compitent. The facilities are new clean and comfortable. The free breakfast was amazing. The location is AMAZING!!! Great views! Central location. Was one of the best values ever! I will return for sure. Only downside is that this hotel is REALLY BUSY!!
Stayed 2 nights in Jul 2023
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 22 Sept,2023
This time, thank you for staying at our hotel from some hotels.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and good
Excellent location for airport bus; small room, but clean and staff cheerful.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean and comfortable good location but could not stay again the whole building is smoking it is overpoering
Stayed 1 night in Sep 2019

8/10 Good

David

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Average
Smokers room, window did open, a view, street works late into the night.. won’t go back.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel near air port bus stop
Good location, clean room
Stayed 1 night in Feb 2019

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is located on susukino station exit no.1,if you want to use elevator find way exit no.4 . breakfast is good suitable price.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy, solid, well adjusted business hotel. Room is comfy. Very satisfied.
Stayed 1 night in Dec 2018

8/10 Good

Yusatori

Liked: Staff & service, property conditions & facilities, room comfort
Close to subway station. Near by supermarket Ito Yokada if you need to get snacks or ready to eat stuff such as bentos, sushi and etc... There is also a bus stop for airport close to the hotel if you have heavy luggage.
Stayed 3 nights in Nov 2018

8/10 Good

Jojopeng, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Awesome location and clean room . The hotel is located along the main road and there is a bus stop right beside the hotel where it’s one of the stopping point for Donan bus from Lake Toya to Sapporo. Also u can catch the airport shuttle bus from the same bus stop. Staff is a bit cold by jap standard though. It was raining on my last night and I’m getting out to get my dinner fix. I asked to borrow an umbrella. The staff just point in a direction. Then eventually tell me no more umbrellas to borrow and looked at me. I’m expecting something more but I was too hungry to argue. so I walked in the 9 degrees cold rain to my dinner place. They could have done more to enhance the service experience. But maybe I shouldn’t expect too much from a S$60 per night hotel.
Stayed 2 nights in Nov 2018

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities
Stay elsewhere
No actual window with light..! Window, but looks out onto enclosed balcony housing aircon..! Staff not so friendly. Breakfast limited.
Stayed 3 nights in Oct 2018

8/10 Good

AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice breakfast
Hotel located in middle of Susukino shopping, restaurants, bars area. Subway and airport bus just a few minutes walk outside hotel too. Room bit small as expected in Japan and bed bit hard for my liking. Delicious free Japanese breakfast. Highly recommend this hotel. Great value for money.
Stayed 1 night in Jun 2018

10/10 Excellent

PO YANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will definitely come back to this hotel again
The location is very convenient. It's at the middle of the Susukino. The staffs were more than nice to help me solve any problem - including receiving my Amazon package. Breakfast was delicious and my room was cleaned everyday.

10/10 Excellent

duangporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location with lots of shopping and eateries
Room and bathroom is very small but very practical and clean with everything you need. Very polite hotel staff. Hotel complimentary breakfast is great even though not much choice. The room WIFI always have trouble to connect during the entire stay but the staff is very helpful to help fixing it. Only problem is communication problem as their staff could not converse in English.
Stayed 2 nights in Dec 2017

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Central Location, Airport Bus is near Hotel.
Fast check in, Hotel is near Susukino Central. I will book this Hotel again when coming to Sapporo.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
that room was clean and bright, convenient for shopping and subway station. there is a bus stop in front of the hotel to New chitose airport. the breakfast was great also with buffet style.

8/10 Good

Rungratchanee

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a reasonable rate
Only two stations from Sapporo and many restaurants there around Susukino- station and open until late night. Good location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ryouji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 21 May,2024
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。今回頂いたご意見をもとに、より良いサービスの向上を目指し精進して参ります。またのご宿泊をスタッフ一同心よりお待ちしております。

8/10 Good

Motoaki

トイレ自体の高さが低過ぎて座りにくかった。
Stayed 1 night in May 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 5 May,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。いただいたご意見について真摯に受け止め、改善に向けて努力いたします。申し訳ございませんでした。

6/10 Okay

sinichi

Liked: Cleanliness
Disliked: Staff & service
スタッフがもう少しゆっくり丁寧に話してほしい わかりきった口調で早口
Stayed 1 night in Apr 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 14 May,2024
この度は東横INN札幌すすきの交差点をご利用頂きまして、誠にありがとうございます。また、お忙しい中口コミのご投稿ありがとうございます。接客に関して貴重なご意見をありがとうございます。また大変申し訳ございませんでした。頂いた貴重なご意見はスタッフ間で共有し、よりよいサービス向上に努めて参ります。またのご利用をお待ちしております。

10/10 Excellent

Yukihiro

Travelled with family and small children
Liked: Amenities
お部屋も綺麗でした。 朝食は人でいっぱいでしたが弁当スタイルで部屋で食べれました 無料とは思えない品数で最高でした。
Stayed 1 night in Apr 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 8 May,2024
この度は当ホテルにご宿泊賜りまして誠に有難う御座いました。又、お忙しい中時間を割いてご投稿頂きました事、重ねて御礼申し上げます。今後も多くの方に選ばれるホテルになるよう取り組んでまいります。お客様の又のご来館を心よりお待ち申し上げます。

8/10 Good

Satoshi

Stayed 1 night in Apr 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 16 May,2024
この度は東横INN札幌すすきの交差点をご利用頂きまして、誠にありがとうございます。また、お忙しい中口コミのご投稿ありがとうございます。頂戴致しました貴重なご意見をスタッフ間で共有し、よりよいサービス向上に努めて参ります。またのご利用をお待ちしております。

8/10 Good

michihiro

Liked: Cleanliness, amenities
前回の時より朝食が美味しくなった
Stayed 1 night in Mar 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 14 May,2024
この度は東横INN札幌すすきの交差点をご利用頂きまして、誠にありがとうございます。また、お忙しい中口コミのご投稿ありがとうございます。朝食についてお褒めのお言葉ありがとうございます。頂戴致しました貴重なご意見をスタッフ間で共有し、よりよいサービス向上に努めて参ります。またのご利用をお待ちしております。

8/10 Good

Aida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食が良かった。
Stayed 1 night in Mar 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 14 May,2024
この度は東横INN札幌すすきの交差点をご利用頂きまして、誠にありがとうございます。また、お忙しい中口コミのご投稿ありがとうございます。朝食についてお褒めのお言葉ありがとうございます。頂戴致しました貴重なご意見をスタッフ間で共有し、よりよいサービス向上に努めて参ります。またのご利用をお待ちしております。

8/10 Good

SATORU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 14 May,2024
この度は東横INN札幌すすきの交差点をご利用頂きまして、誠にありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Shiho

Stayed 1 night in Mar 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 14 May,2024
この度は東横INN札幌すすきの交差点をご利用頂きまして、誠にありがとうございます。またのご利用をお待ちしております。

4/10 Poor

Shinji

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 14 May,2024
この度は当ホテルにご宿泊賜りまして誠に有難う御座いました。又、お忙しい中時間を割いてご投稿頂きました事、重ねて御礼申し上げます。せっかくお泊りいただいたにもかかわらず、残念なお気持ちにさせてしまい大変申し訳ございません。またのご利用お待ちしております。

6/10 Okay

Tomoaki

Stayed 2 nights in Mar 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 14 May,2024
この度は東横INN札幌すすきの交差点をご利用頂きまして、誠にありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Kazuya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食がプラン問わず無料なのが助かる。 お米、パン、ウインナー、卵焼き、納豆の他に味噌汁や有名カレー店とコラボしたスープカレー味のスープがある。 立地もよくまた利用したいと思う。
Stayed 1 night in Mar 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 14 May,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。朝食についてお褒めのお言葉ありがとうございます。頂戴致しました貴重なご意見をスタッフ間で共有し、よりよいサービス向上に努めて参ります。またのご宿泊を心よりお待ちしております。

6/10 Okay

ryohei

Stayed 1 night in Mar 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 14 May,2024
この度は東横INN札幌すすきの交差点をご利用頂きまして、誠にありがとうございます。またのご利用をお待ちしております。

8/10 Good

MINAMI

Travelled with family, Travelled with family and small children
駐車場の説明がわかりずらかった
Stayed 1 night in Jan 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 2 Mar,2024
先日はご宿泊頂き誠にありがとうございました。また、アンケートにご協力頂き重ねてお礼申し上げます。駐車場の説明がわかりにくいとのご意見ありがとうございます。ご不便おかけし申し訳ございませんでした。今回頂いたご意見をもとに、より良いサービスの向上を目指し精進して参ります。またご宿泊の機会がありましたら、ご検討していただけると幸いです。またのご宿泊をスタッフ一同心よりお待ちしております。

8/10 Good

YOSHINOBU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ススキノのど真ん中で、食べたり飲んだり遊んだりで三拍子揃っていました 少し何をいえば、食事がまずかった
Stayed 1 night in Feb 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 29 Feb,2024
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。ご満足いただるようにサービスの向上に努めて参ります。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

8/10 Good

Masahide

Stayed 1 night in Feb 2024

6/10 Okay

Kentaro

Stayed 1 night in Feb 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 14 May,2024
この度は東横INN札幌すすきの交差点をご利用頂きまして、誠にありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

TOSHIMITSU

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from 東横INN札幌すすきの交差点 くちこみ担当 on 19 Feb,2024
先日はご宿泊頂きありがとうございました。ごゆっくりお寛ぎ頂けましたでしょうか。今後ともお客様により満足して頂けるような施設づくりを目指して、サービス向上に努めて参ります。またのお越しを心よりお待ち申し上げます。