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"The staff was by far the best thing about staying at Hyatt Place. We were greeted each time we entered and wished a good day whenever we left. When we first checked in, there was an issue with the toilet not flushing in the room we were given, but the front desk immediately remedied that by bringing us new room keys to a room across the hall and a few doors down. Our room was spacious and comfortable. Everything about the place was bright and welcoming. I am VERY happy with our stay and will definitely stay there the next time I visit our children in Arizona. "

"Clean and good priced "

"It’s was great "

"Staff is great "

"Outstanding resort. All of staff was great. We were there for a wedding (at the resort), and that could not have been better either"

"The room was clean but the shower faucet handle came off and there was only like warm water in the morning. "

"The room was clean with a nice view and the staff were friendly. The breakfast was good and reasonably priced. "

"Fair friendly staff, and it was a great value. We enjoyed the location. Also Casey was very friendly at the front desk."

"I had booked a king room - with a view. Arrived late and after dark due to a flight delay; checked in without even thinking to make sure about the view... I just wanted to put my bag in the room and head back down to the bar for a bite to eat before the kitchen closed. Woke up the next morning, opened the curtain and was so disappointed to see my view was basically (mostly) the parking lot, a few houses across street and a very small/boring 'mountain'. Hence 'mountain' view... On my way out I stopped by the front desk to ask if I might be able to move to a room on the other side of the hotel - with a proper view. I was told that I was in the 'room type' that I had booked... He then suggested that I check back later that morning. I had to leave for a meeting but called the Adero afterwards and spoke to a very nice Gent by the name of Pacci. I explained my situation (GF was arriving that day and I had sold her on the Adero views) and he immediately said - no worries, I can take care of your request. I asked Pacci what I would need to pay in addition for the new room, fully expecting to pay for an upgrade and he simply said that there would be no charge... Just go to the front desk and get your new keys. The new room was wonderful - stunning views... Thanks Pacci! Issues happen - how they are dealt with truly define the property. This is a great resort - in a wonderful area. Highly recommended!"