Extra beds

Reviews of The Zentral Suites & Apartments

2 out of 5
The Zentral Suites & Apartments
Calle San Eloy, 18, Seville, Province of Seville

Reviews

8.8

Excellent

Rating 10 - Excellent. 148 out of 262 reviews" "
Rating 8 - Good. 76 out of 262 reviews" "
Rating 6 - Okay. 22 out of 262 reviews" "
Rating 4 - Poor. 10 out of 262 reviews" "
Rating 2 - Terrible. 6 out of 262 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

YEEAH

Travelled with family
This is the apartment located at 3rd floor We booked 2 bedrooms for 3 adults and one teenager (14) There are different apartments under this listing But there is huge concern with the second bedroom We have to walk up a metal staircase to the second bedroom and that’s narrow and slippery I end up slept on the sofa bed but my teenager daughter walked down and slipped She was injured her back This is huge safety concern Moreover there was no water midnight until next morning I will not recommend to stay here
Stayed 3 nights in Apr 2024

6/10 Okay

Carol

Travelled with family
Disliked: Amenities, property conditions & facilities
Checking in was terrible . We have to park somewhere and walk to look for it. Then the property itself was another drive. Then the place we booked wasn’t what we expected based on the picture. Anyway, overall it’s okay as it is walkable to the places we wanted to see.
Stayed 2 nights in Jul 2023

10/10 Excellent

Anthony

Travelled with family
Stayed 2 nights in Apr 2023

6/10 Okay

cecilia

Travelled with family
Disliked: Room comfort
Poor stay- nice city
The place is smaller than shows in the pictures. The place doesn’t has discount parking rate with public garages. The air conditioner wasn’t working in one room and after I ask to get it fixed, and They answer they will fix next day and never happen. They don’t have a person who can take care of the client needs. We feel lost. They talk but don’t act.
Stayed 2 nights in Jun 2022

10/10 Excellent

ROSS

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great apartment. I recommend it
Stayed 2 nights in May 2022

10/10 Excellent

YANIV

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Kitty

Liked: Cleanliness, amenities
Stayed 3 nights in Mar 2022

10/10 Excellent

Zafar Q.

Liked: Cleanliness
Out Spain trip
Very satisfying stay , great location , clean comfortable beds , great shopping and access to attractions.
Stayed 4 nights in Dec 2021

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercedes at check-in was very nice, welcoming and helpful. The appartement is very well located and parking isn’t very far (3min walk). Overall the apparemment was clean but didn’t understand the table with stools, impossible to put your legs under the table because the stools are way too high. Very comfortable beds but lacking warmer blankets for the twin beds.
Stayed 2 nights in Mar 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real gem. Book it.
A perfect stay. The apartment was bigger than expected. The bedroom superbly quiet, and comfortable. The kitchen, modern and reasonably well equipped. The square, Hercules, a few meters away had dozens of relaxed reasonable restaurants and bars. Huge crowds of locals on a weekend night, yet still our bed room was quiet. It's a perfect choice and minutes walk to the classic sites. We don't hesitate to recommend.
Stayed 6 nights in Mar 2020

6/10 Okay

TRJ, Reading, UK

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
I stayed with my spouse and children in the Penthouse, 2 Bedrooms, Terrace (Plaza Europa nº 2). This location is acceptable for a couple nights, but you should be aware that there is a significant, visible mold problem in just about every room. The room with the 2 twins is the worst. This is probably due to the fact that there doesn't appear to be any way to turn on the bathroom extractor fan. You should know that you will not have access to the terrace space, which is part of the lower-floor accommodations and part of a dark internal courtyard. We arrived to find the floors unswept, with plenty of hair and dirt, and most of these the dishes were dirty (not unusual in apartments). The water heater is laughably undersized, sustaining almost two comfortable showers every 12 hours. One of the plastic dining chairs is split down the middle of the seat. The immediate area is quiet, but very close to shops, restaurants, and playgrounds. There are no major city attractions in the immediate vicinity, but it can be a pleasant town for long strolls. After booking, the host made requests for adult passport information to be sent via several methods in order for them to send property entry codes. The requests were frequent and sometimes addressed to other people. One of my emailed responses was somehow not received. The final request, which came after they had sent the codes, asked me to download an app to submit the information. I don't think I'd return.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Feb 2020

10/10 Excellent

Mingler0922, tpe

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
It is not far from the sightseeing spots in the city. You can walk to the famous spots during your stay, so the hotel is in a good location. There is a supermarket near the accommodation where you can buy food and daily necessities.
Stayed 3 nights in Feb 2020

6/10 Okay

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a great as it seems.
It was a problematic apartment. Too many things to go into. But the leaking shy light over the couch, or the unlock-able kitchen window, only one key for a space suitable for 4 people or more, hair everywhere from past guests, are a few to mention.
Stayed 3 nights in Feb 2020

8/10 Good

Anne Marie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
spacious nice apartment but needs maintenance
-very spacious apartment with a terrace -apartment needs some maintenance (ex. walls are dirty) -bathrooms were not cleaned properly - lots of hairs on the walls -dirty old sofa -great central location beside the office -had to pay a fee per suitcase for luggage storage -completely dark in the building on the upper floors -heating
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
The location of the apartment is misleading, some of them are not located as shown in the map and takes extra 10 mins walk to every attraction!! When I was just asking if I could change my room to the location on the map, the staff was rude as if blaming me for asking and didn’t even apologize. I was on the first floor and I can hear clearly when people pass by on the street, on the stairs, and even the neighbors at their own apartment laughing and talking in late night and early morning, it was so annoying and I could not sleep well at night. Sheets and towels are dirty with stains on it and have a strange metal smell. The kitchen also stinks. Toilet’s door is hard to close and the window can’t even be closed properly. No toiletries. On the last day of my stay the toilet cannot flush. No elevators. Poor WiFi. Never coming back!!
Stayed 4 nights in Jan 2020

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Like a hospital in a great location!
Amazing location! Apartment was so clean, that you could still smell the chlorine bleach. Lighting was unpleasant due to poor choice of lightbulb temperature colour (6000k) instead of a warm soft light. This prevented us from feeling like we were staying in a cozy space. Some disrepair was noticed, including one electrical outlet which was loose (safety hazard for babies), broken toilet paper holder, loose shower drain, and balcony door lock only half functioning. Cooktop vent light also not working. Pillows and beds were very firm. Very good price though, and made for an overall OK stay.
Stayed 3 nights in Jan 2020

6/10 Okay

Gaby

Travelled with family
Liked: Cleanliness, amenities
It is in a very good area but water was dropping from the ceiling on top of my daughter’s face on the sofa bed. Very small and the stairs to go to the other room to small to bring baggage there, small and crowded
Stayed 2 nights in Dec 2019

10/10 Excellent

Terence, Carlow, Ireland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and had everything we needed. It was very centrally located and we would definitely recommend it to anyone. Hopefully we will get back there in the future. The staff were great and so helpful. They organised our transfer. They also upgraded us to a fantastic 2 bedroom Apartment. Thanks to all the staff for making our stay so enjoyable.
Stayed 4 nights in Nov 2019

10/10 Excellent

Yoliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a weekend stay
Located in old town, easy to walk to all tourist spots, great apartment with everything you need nearby, easy to find only with a navigation and following the clear check in instructions, would stay again in one of the Zentral Apartments when back in Seville
Stayed 3 nights in Dec 2019

8/10 Good

Ren Yih

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, accessible, comfortable stay
The apartment was excellent, clean, big and spacious. Close to some nice restaurants. Accessible to most attraction by foot. Check in was done at the reception office at another address but was not far just a few minutes away and not difficult to find. There’s kitchen, oven, everything you need for a comfortable stay. Had to clear our own rubbish though, which can be a little troublesome. Nonetheless it was a good stay:)
Bedroom
Kitchen n living
Bathroom
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, located in heart of the old town. Good value, staff was friendly. Easy access to anywhere in Seville.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Stayed here for 2 nights with a group of 7. The check-in office was right next door to the apartment. The apartment is quite spacious and clean. Unfortunately there were no extra linens or towels left for the 7th person who was staying on the sofa bed. There was also no soap in one of the bathrooms. The location is great. It is within walking distance of most major tourist attractions.
Stayed 2 nights in Oct 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Nice small apartment but very noisy building
Apartment is very hard to reach by car. It is located in a pedestrian street and the roads around it are very narrow for a standard car. All apartments in the building face an interior “courtyard” and all the windows are very close, so the privacy is very limited as you can easily see inside the other apartments. Also the acoustics are very poor. We could hear a group of people on the flow bellow talking and laughing until 3am. Very difficult to sleep. You can also hear people talking in the rooftop. Location is ok otherwise.
Stayed 3 nights in Oct 2019

4/10 Poor

Ken

Disliked: Staff & service, room comfort
A disappointing experience.
It was only after we booked a non-refundable apartment with hotels.com that we were allocated an apartment by Zentral. This was in a good location for visiting Seville but a very poor location for anyone travelling by car. We were told that some parking might be available but this did not eventuate. On contacting the office we were given the address of a parking station and told that it would give us a special rate. First it was full and when we did finally find a space there later on it was very expensive and no discount was available. Also the apartment was noisy and quite small and not like the pictures shown on your site. The Zentral office was some distance away which made communication difficult. We have used Hotels.com a lot and have usually been very satisfied. Not this time and we cannot recommend it.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zentral suites
Myself & my friends had an excellent stay, the apartment was just perfect. The lady in the office at Zentral was very helpful and sorted out all our queries.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean and comfortable. We only stayed 2 nights but the apartment could easily handle a longer stay with its tidy kitchen which appeared to be well equipped. There also was a washing machine for doing laundry.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need or want is at your doorstep. Friendly and knowledgeable staff.. Will stay again upon my return to beautiful Sevilla!!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very good location Short walk to centre Nearby supermarket Very clean with everything you need for a self catering break
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Location was great. The shopping was just downstairs. The parking doesn’t exist. So be prepared to drop passengers and luggage off and walk to to the apartment before going to park.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Almost perfect
I would have gave the highest score if it weren't because the floor was dirty, sandy. First day I tried to walk without shoes for a while and noticed inmediately although at first sight I did't notice. It was just like they didn't broom or vacuum the floor. Everything else was clean and perfect. Apartment has everything you need. Very spacious and confortable.
Stayed 2 nights in Jul 2019

8/10 Good

Michael, Phoenix

Travelled with family
Liked: Cleanliness, property conditions & facilities
I would recommend a check in while people are working the front desk. It was hot but I could not get the AC to work. There is a key slot in the kitchen. How would you know this? We arranged an after hour check in so no one was there to explain. Other than that the place is nice. Spacious clean.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay near the town center. But a lot of walking to get there
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Zentral Suites was a great apartment and accomodated 6 of us very comfortably. It also has a large kitchen and was an amazing deal for the cost.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From our first communication with the staff at Zentral suites and apartments and throughout our stay
Stayed 4 nights in Jun 2019

8/10 Good

JorgeFdz

Travelled with family
Liked: Cleanliness, property conditions & facilities
all good on this place, location was a bit hard to find but overall very good... I would stay around again...
Stayed 1 night in May 2019

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment in Seville
Fabulous apartment, comfortable, clean and airy. Location near Alameda de Hercules was a little walk from the centre but otherwise ideal. Close to gay bars and clubs.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was in good condition and clean. All around the neighbourhood there were plenty of shops for both food shopping/pharmacies. On the Alameda Hercules square, 2 step away from the apartment there were plenty of cafes bars and restaurants for every appetite and mood. A real neighbourhood to enjoy the feel of being in Seville, Spain! We enjoyed walking to the sites we wanted to visit. The Hop on Hop off was on the Alameda Hercules too, so when we did our sight seeing we were dropped off at the square. The apartment is not in the middle of the town centre but we loved the independent feel of it. All was functional, the shower (good power), the cooker, the fridge and the air con. We would definitely revisit and stay there, so much more to see.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always helpful through WhatsApp but not to good through email, The room and bed and and bathroom were all fine.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great location and easy check in. Would have been nice to have a few small toiletries provided and initial bottle of water and real wine glasses instead of small martini glasses. Also several light bulbs needed replacing. Otherwise a nice comfortable space
Stayed 4 nights in May 2019

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice and neat room.I like every staff because they are so kind and helpful.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Clean, stylish, perfect location. A lot is going on on the street. You can people watching from the balcony.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What I like most was their facilities and decoration. The difficulties we have to find the exact locatiln was the only minus
Stayed 1 night in Apr 2019