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Reviews of Hotel Sanrakuso

3.5 out of 5
Hotel Sanrakuso
3078 Shirahama-cho, Shirahama, Wakayama-ken

Reviews

8.4

Very good

Rating 10 - Excellent. 111 out of 299 reviews" "
Rating 8 - Good. 143 out of 299 reviews" "
Rating 6 - Okay. 40 out of 299 reviews" "
Rating 4 - Poor. 3 out of 299 reviews" "
Rating 2 - Terrible. 2 out of 299 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Hirokazu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Yim Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Swee Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel is at an excellent location although the decor is a bit dated. The room is big with a balcony overlooking the famous Shirahama beach. The hotel staff were the most helpful. The lady staff was in the phone with various parties to help us sort out our punctured tire on the day we checked out. Sorry I didn’t get her name but she was the only female staff there on the morning of 3 Nov 2023. Thank you so much!
Stayed 1 night in Nov 2023

10/10 Excellent

Keiichi, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and very kind.
Stayed 4 nights in May 2023

10/10 Excellent

V, Hong kong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service quality with beautiful view. Will definitely come back again!!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Sep 2019

10/10 Excellent

Fran, Canada

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in time so late and check out too early .........
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

CHEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

McDonald, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are excellent and provide great client experience with their heart. Even though they are not good in English speaking, but they are patience to listen to the client’s request. Their attitude are so professional and seek for excellency in every details. Most important, they kept smiling when serving, which made clients felt comfort. Location - easy to find, can take a taxi which cost JPY1,800 or could catch a bus with a fare of JPY340 each. The bus stop is just next to the hote. It locates beside the beach with a great sunset view. Room - we are staying in the premium Japanese room with in room hot spring. The hot spring water is really hot, but you can adjust the temperature by mixing with cold water. The room also has a balcony to let you open the big window to have a sight seeing on the beach and Pacific Ocean. Meals - we picked a package come with both breakfast and dinner, both are delicious and with varieties of dishes. The meals are quite heavy and you won’t get starve after a while. The quality are superb with local seasons ingredients. Room - has a standalone water closet close to the room entrance, and the hot spring bathtub and shower area are next to the balcony. Dedicated staff will make the bed over the tatami after dinner, the staff is quick and efficient, and you will be impressed with their skills and efficiency. The room is big enough to host 4 persons and have nice Japanese amenities. Highly recommend this hotel.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good good good..................................................................................
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2018

10/10 Excellent

YIU PUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Thank you very much for staying at our Hotel Sanrakuso. We hope to have another opportunity to welcome you again in near future. Best regards, Hotel Sanrakuso

8/10 Good

PUI SZE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Thank you very much for staying at our Hotel Sanrakuso. We hope to have another opportunity to welcome you again in near future. Best regards, Hotel Sanrakuso

6/10 Okay

Siu Pang, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A bit disappoint to what I got with this price.
1. the room is big, clean and comfortable expect the old fashion air conditioning unit, I need to use my small battery fan to create better ventilation. 2. I stay 3 nights in this hotel, but I need to ask for sutiable bathrobe for my elder daughter and an extra pillow case every day! the room cleaner didn't check the existing setting and just gave what she got use to give. 3. As I stay for 3 nights, I found the dinner food was also the same every night, only a slightly change to the adult set and the buffet food remained the same and choices were very limited. 4. As a hot spring hotel, the hot spring made me disappointed.

8/10 Good

Jimmy

Liked: Staff & service

6/10 Okay

ON KWOK BENNY

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ann, HK

Liked: Staff & service
Nice hotel near the beach
The staff is very nice. Nice hotel. Room very big.

8/10 Good

Wing Lung

Liked: Cleanliness, property conditions & facilities, room comfort
A good hot spring option
A relaxation stay n a good rate!

8/10 Good

Cathy, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very nice ! Great view and just right in front of the beach

6/10 Okay

Verified traveller

Disliked: Staff & service
Location by the beach
Location was right by the beach as advertised. It's about a 20 minute drive from the JR station but the hotel has a free shuttle bus that you can hop on at specific timings to get to and fro the station. Service was less than desirable - there was no one to help us lug our luggage up the slope to the hotel so we ended up struggling with our luggage. This is a basic service that I would have expected a hotel to provide. Hotel room was decent but the service really marred the experience. Also, during checkout, we were told to pay local tax on top of the amount we had paid through hotels.com, so this caught us by surprise. Amount was not that substantial but I think it should have been stated upfront that local tax was applicable and was not covered by the amount payable through hotels.com

8/10 Good

Tak Man Stell, Hong Kong

Liked: Staff & service, room comfort
Good view but hotel us a bit old and smelly

8/10 Good

Sze Wai, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Perfect!
The second time stayed in Hotel Sanrakuso, perfect experience just like the last time! Will definitely come back in the future!

8/10 Good

CCL, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Terrific beach view
Room faced the shirahama beach, excellent scenery and saw fireworks at night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel!
The tatami/futon room was very spacious and the view overlooking Shirahama bay was beautiful. Were able to experience both Onsens, which were wonderful. We really enjoyed the breakfast buffet that offered a wide range of foods from standard American fare (croissant, scrambled eggs, sausages) to the delicious Japanese offerings. Especially loved the grilled salmon, onsen eggs, miso soup, Japanese bread, egg rolls, oh so many good things.

10/10 Excellent

Chi Wing, Francis Li from HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a memoriable trip & we shall come back next.
Enjoyable & comfortable. It's good value for money.

6/10 Okay

wise, hk

Liked: Staff & service
Disliked: Property conditions & facilities
Ordinary hotel
nice staff, good beach view from room, location in the centre, dinner and breakfast below Japan standard. Dinner must finish and leave the hotel restaurant before 7pm, too early and hurry for hotel guest. will not come back again.

10/10 Excellent

Shu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方の対応も丁寧で快適に宿泊出来ました。
Stayed 1 night in Mar 2024

10/10 Excellent

YUK YIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is good
Stayed 1 night in Feb 2024

8/10 Good

SIU LAI

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
員工態度親切有禮，住咗2晚溫泉望海房，早晚餐都不錯。
Stayed 2 nights in Jan 2024

8/10 Good

Chi Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Yin Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Kwai Fong Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beach and onsen
Stayed 2 nights in Sep 2023

10/10 Excellent

Heung Kan

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
景觀優美、位置方便
就在白良濱海灘旁邊，非常方便 房間景觀優美，但露台有點髒 自助早餐選擇多而且美味
Stayed 2 nights in Aug 2023

10/10 Excellent

WAI HING

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
very good service, very good meal, very good place!
Stayed 2 nights in Jul 2023

6/10 Okay

Chui Ling Sharona

Travelled with family and small children
Liked: Cleanliness, staff & service
幾年前住過 殘舊了不少 指定晚餐質素很差 自助早餐選擇很少，唯一優點很接近沙灘
Stayed 1 night in Jul 2023

10/10 Excellent

WING TAK

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
服務人員很友善，酒店設施很全面，晚餐早餐豐富，晚餐於指定個室享用，兒童有兒童餐仲有玩具，成人就有會席料理，早餐自助餐好多選擇，2樓仲有兒童設施供兒童玩樂，還有咖啡機同電動按摩椅，房間有露天風呂超正，出沙灘玩酒店有提供拖鞋和毛巾仲有沖身設施，今個旅程很開心滿意，酒店超越我的期望，今次很高興選住三樂莊，超讚。
Stayed 1 night in Jun 2023

8/10 Good

Yuk Wa Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

ken

Travelled with partner
Liked: Staff & service, property conditions & facilities
- Breakfast and dinner were good - Staff was helpful and nice - Location was good (near bus stop and beach)
Stayed 2 nights in May 2023

10/10 Excellent

Hing shing

Stayed 1 night in May 2023

10/10 Excellent

popo

Stayed 2 nights in Mar 2023

8/10 Good

Lee

Stayed 1 night in Mar 2023

10/10 Excellent

Ka Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Siu Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
去白浜必定入住
服務員態度良好， 早餐和晚餐是非常豐富。 鄰近沙灘 可以 欣賞日落 美景。 酒店門前就是巴士站方便去三段壁和千叠敷。
Stayed 1 night in Nov 2022

10/10 Excellent

?

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
急な予約でも対応いただきました。
急な予約でしたが、しっかり対応頂きありがたかったです。
Stayed 1 night in Aug 2022