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Reviews of Kisyu Shirahama Onsen Musashi

3 out of 5
Kisyu Shirahama Onsen Musashi
868 Shirahama-cho Nishimuro-gun, Shirahama, Wakayama-ken

Reviews

8.4

Very good

Rating 10 - Excellent. 180 out of 478 reviews" "
Rating 8 - Good. 207 out of 478 reviews" "
Rating 6 - Okay. 65 out of 478 reviews" "
Rating 4 - Poor. 15 out of 478 reviews" "
Rating 2 - Terrible. 11 out of 478 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yumi

Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Stayed 2 nights in Sep 2022

8/10 Good

Shinya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauna is not available
Sauna was not available, though I wanted to take. It was not explained in web site when I booked.
Stayed 1 night in Sep 2021

8/10 Good

Kritika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect ryokan style hotel at great location
Hotel is at very convenient location, just next to beach, bus centre and quite close to airport and railways stations too 15-20 min by drive. Hotel stay is friendly and some can speak English too. I enjoyed my stay here and recommend the private onsen bath as well which is open until 11 PM.
Stayed 2 nights in Aug 2021

10/10 Excellent

Rongchun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality.
Spacious room with warm hospitality. Great location too.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Super location
A 12th floor room with comfortsble chairs at the window gave us a stunning view of the beach and ocean as we enjoyed sundowners and early morning coffee. The staff don't speak much English, but do make a great effort to assist e.g we wanted to hire bikes and they came back with a response pretty quickly (cheaper to hire from the information office up a side street from Shirahama beach). Futon beds are folded out at night and put away in the morning. We didn't use the onsen but there are 3 options; our kids would have paid ¥1,500 each per day to use them. Kimonos and slippers are provided in the room..Very conveniently situated to the bus stop and an easy walk to the beach and restaurants. We'd go there again.
Stayed 2 nights in Oct 2019

8/10 Good

Sheung Pun

Liked: Cleanliness, staff & service
overall comments
Need to carry baggage up stairs
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located, in between a beautiful beach (with white sand) and a bay which can be accessed through a lovely shrine garden. The hotel facilities are exceptional — with stunningly beautiful entrance and lobby with an internally flowing stream, several choices for baths, huge rooms, and exceptional service. (I stupidly left my ipad on the train and got it back with the help of the wonderful staff who bent over backwards for me.) Highly recommended.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place. Immediately extended my stay upon seeing the atmosphere and amenities.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very delicious dinner buffet with lots of options, a bit crowded but acceptable. Room is nice and onsen is decent.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to take the family. Japanese-style hotel about 1 minute walk from a beautiful, white beach with warm, clear water. A lot of fun things for the kids to do in the area in addition to playing in the ocean, including Adventure World and Sandanbeki Doukutsu, not to mention nightly fireworks at the beach..
Stayed 4 nights in Jul 2018

10/10 Excellent

Kevin, Lorient

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Sau Yin Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Karen, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, quiet, reasonable price
If you carry big suitcase when walking out subway station, should take exit 3.2 (with elevator) instead of exit 6 as mentioned by hotel website.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 6 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Don't book with dinner!!
A bit disappointed with the buffet dinner. Should mention on description that it's not traditional Japanese dinner.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and relaxing atmosphere. The view from our room was spectacular and the rooms very comfortable and spacious.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The Japanese style room looks a bit old but it's spacious and clean.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hot spring hotel
Very near to the white sand beach, hot spring was good, dinner buffet was great, lots of choices and very good quality.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Simon, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and reasonably priced hotel
nice hotel staff, show great hospitality upon arrival ,talk you through erevything you know. even recommend good restaurant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent pick
love these place. hotel staff has very high standard of service, walk you to hotel parking lot, help with luggage, and recommend places for you to go. Been a while that there's a hotel we would like to go back and stay there again. and for just $3200yen, you can enjoy 45mins of a private onsen which is totally worth it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Yuen, Hong Kong

Liked: Staff & service, property conditions & facilities, room comfort
Worth if get a good deal
Stayed because a great deal from Hotel.com. A little more of US100 for a partly ocean view room with two meals. Room is old and food is only fine. But the paid private hot bath is excellent and enjoyable.

6/10 Okay

Chih Hwa, Singapore

Liked: Cleanliness, room comfort
When we check in, there was a little hassle as the staff could not find our booking. Fortunately I had my email confirmation printed out and we had our Japanese room to check in our luggage. A 10 tatami mat size, good for three of us. Our booking did not include food, so we had our dinner in one of the many café/restaurants within the vicinity of the hotel. The bus center is just across the road from the hotel. Walking to view Engetsu Island was just 5 mins walk from the hotel while Shirahama beach is also a few mins walk in the opposite directions. There are sign boards directing you to the two locations. There is also a local supermarket nearby with Daiso (100 yen shop) upstairs. It's the best place to shop as the locals do. The hotel's hot spring is adequate though we had been to larger ones. The hotel itself is larger comprising of three blocks but we did not explore much as we prefer to explore the outside. Around 6-8pm, the hotel staff will set up the futons in the room. You need not be in the room but my advise is to lock up or keep valuables away.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal
Spacious room. Buffet dinner was average.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to relax
Hot spring very good. Environment is quiet

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to subway
The room is clean & new. Lots of shopping centre nearby.

8/10 Good

KIN MING

Liked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience to stay in the hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay
it was really a pleasant stay with good staffs comfortable room great location and nice view from room. would love to come again with my parents

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel at the best location
The bus center is right outside the hotel, less than a minute walk to the beach, a big 24 hours supermarkets and 2 convenient stores. Staffs are very friendly and helpful. We stayed for 3 nights at a beach view room, relax and enjoyable. Highly recommend this hotel, sure will stay at this hotel if we go to Shirahama again. The only comment is the hotel name is in Japanese only, therefore look for a big tree at the concern of the hotel where is the landmark we get off buses.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice traditional japanese hotel
The traditional futons are very cosy and comfortable. Room was spacious. There's also private onsen but only if there's advance booking as it's very popular.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Convenient and comfortable

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great Location and helpful staff
Great Location. Friendly and helpful staff. We stay at the 15F and the view to the beach is amazing. However the room is a bit wear out but overall a good experience for traditional japanese room.

6/10 Okay

elaine , hk , shanghai

Disliked: Staff & service
Environment overall is ok
Staff English is very bad when I arrived at mid night ! No one can help. At day time morning ....Although one of the girl staff can speak English, but her the attitude is worse! She seems so proud can speak English but show not really wanna help.. Very unhelpful !!!

8/10 Good

Wai Wa, Hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good

6/10 Okay

choy, Singapore

Liked: Cleanliness, property conditions & facilities
Nice addition to itinery for Wakayama area
It's a retreat in a countryside setting. Nice room with tatami beds. However, the hotel onsen is a simple setting that looks more like a mini public pool. No ambience unlike what's shown on pics. However, the front desk staff is extremely helpful in pointing out the surrounding attractions & that helps to organise the trip better.

6/10 Okay

MEI LAN

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Ying Tung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is comfy, clean and spacious, with a great view overlooking Shirahama Beach and the sea. Food in breakfast and dinner buffets is good. Staff are very polite and helpful. The hotel offers free parking in its carpark at the back of the hotel, which is great for people driving there like us.
Stayed 2 nights in Dec 2023

10/10 Excellent

ハヤト

Liked: Cleanliness, staff & service, property conditions & facilities
白浜温泉にゆっくり入れてスタッフも親切でとてもよかった
Stayed 1 night in Feb 2024