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Reviews of De Sonyn Boutique

3.5 out of 5
De Sonyn Boutique
Taphul Street, Khum Svay Dongkum, Siem Reap

Reviews

8.4

Very good

Rating 10 - Excellent. 18 out of 41 reviews" "
Rating 8 - Good. 17 out of 41 reviews" "
Rating 6 - Okay. 2 out of 41 reviews" "
Rating 4 - Poor. 3 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kerri, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property; great location; very friendly and helpful staff; excellent value; would definitely stay there again
Stayed 5 nights in Nov 2019
Response from Channak on 18 Nov,2019
Deaer Kerri, Huge thanks and appreciated for your nice comments for our place. We all hope to meet and host you again next time to Siem Reap.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location!
This hotel has a location and plenty of good restaurants and a supermarket around.
Stayed 5 nights in Oct 2019
Response from Channak on 16 Oct,2019
Thanks and appreciate for your feedback to our place.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Channak on 9 Apr,2019
Thanks and appreciate for your nice feedback for our property. Hope to meet and host you again on your next trip to Siem Reap.

4/10 Poor

Yoseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor hotel no light they dont keep room clele
Stayed 1 night in Dec 2018
Response from Channak Tal on 16 Feb,2019
Dear Guests, Thank you for your feedback for our property. Regarding to your negative review about the light in room, We checked and had fixed, Just be informed and suggest you, you should had informed us during your staying, Because in room light, it happen accidentally that cause us did not know sometime.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, easy walk to night markets, friendly and helpful staff, room clean and good value for money
Stayed 2 nights in Nov 2018
Response from Channak TAL ( Mr.) on 21 Nov,2018
Thank you so much for your great comments for our place. Our team hope will have chance to serve you again on next trip to Siem Reap.

10/10 Excellent

Hakim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hôtel in a good location
Nice journey. It world have been great with a better breakfast menu.

10/10 Excellent

Manny, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Started bad, but ended great!
We unfortunately had a late flight so we arrived at the Siem Reap airport a bit later than we were used to. We were excited to get to our hotel and relax for the night. We made our way to the designated “pick up” area to try and find our requested driver. After 25 mins with no luck, we began to worry that the hotel may have forgotten our request or that something else may have happened. I sent out an email to the manager that I had prior correspondence with and surprisingly he replied within minutes. Turns out that there was some miscommunication on his part to his staff about our driver, so he asked us to take a taxi because he had no available driver. He was apologetic and made sure to let us know that we would be reimbursed the taxi’s fee. After that, everything else was great. They were attentive. The room was cozy. The pool and the pool area was relaxing. The room and the service made up for that intial mix up.
Stayed 3 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Bargain... but not as glam as advertised.
Looked better online than in fact.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money - A very pleasant stay.
Well, there were hiccups initially and although we were annoyed,all was forgotten as the staff immediately rectified our issues. They did it with a smile and maintained their politeness at all times.Staff is also very friendly and helpful and I suppose these are qualities or assuarances we look for when selecting a place to live.Bed was comfortable.Breakfast was simple and tasty.Location is a short walking distance to Pub Street.Will definitely stay here if I visit Siem Reap again.

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find & great value for money
Lovely friendly attentive staff, room was large modern & clean with good air con! Nice pool area with pool towels provided, good variety of tv channels only down side was the insects - we got bitten round pool and in room but not by Mozzies but some sort of fly maybe a good idea to put insect burners round pool then the hotel would be perfect!!! 9 out of 10 from us!!! would highly recommend!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm hospitality with lovely decoration
Very good price in the nice location (walkable to night market, old market and pub street ). The area is quiet with some good restaurant nearby. Bed Room, toilet, central area and Swimming pool are clean and tidy. We booked room on expedia but it seem like the room we got is not similar to tge photo we saw... However, after the complaint , the staff was very kind... He changed the room for us.
Twin room 3rd floor
American breakfast

10/10 Excellent

Colin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Boutique Hotel
The hotel was much better we had expected, the staff were just fantastic and helpful, we were actually sad to leave. We had an interesting arrival transfer in as they came to pick 4 of us up at the airport in the local tuk tuk -which is a carriage towed by a motorbike, however we fitted and that more or less got us into ''holiday fun'' mode. The hotel itself was was simple and tasteful, yet had all the necessary mod cons and everything worked as it should . The added bonus was a nice plunge pool to coold down in after a day out sightseeing. The location itself is away from the noise and madness of pub street, with convenience stores, a pharmacy and several eateries just minutes away. The hotel has its own very decent restaurant and located next door is one of Siem Reap's better restaurants. It's very good value, couldn't ask for more from a place we booked only to sleep!( we were our from morning to nights). Food wise: in Siem Reap it's better to go for the high end restaurants as the prices are not much more than the usual tourist places on Pub Street -and you get much better food! Most places are no more than a USD5 tuk tuk ride away
Lobby
Lounge
Hallway to pool
Plunge pool

10/10 Excellent

Min Choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay in Siem Reap.
Explore one of rhe world wonders: Angkhor Wat, various ancient Wats.

8/10 Good

Moithuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful gem of a hotel
SONYN was a very pleasant surprise. We weren't sure what to expect as the hotel was 2 weeks old when we booked but we were very happy with our entire experience in Cambodia. The staff was extremely friendly and helpful. Our window faced the hotel next door however it still got decent light and it felt very secluded. The included breakfast was very good every morning with eggs any way and coffee/tea, juice and fruit. We had a 3 floor walk up but that was a small price to pay for such a clean and new hotel with great staff. The pool area was very cool however it wasn't really hot enough to take a dip so my wife and I would chill and read by the pool. Very relaxing.

8/10 Good

Travelmuffin, Phnom Penh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel, great location
We stayed a total of 5 nights with 1 day away in the middle. Overall I would recommend this hotel and would stay here again. The facilities were good and almost all the staff we encountered (except 1) were friendly and seemed to try hard to assist. Many of the staff were new so there were of course some issues from lack of experience, but we could see they wanted to help. We were very happy with this hotel, the facilities were clean and new so the linen and towels were in good condition. They were still renovating out the back so it was a bit noisy at times out the back during the day. It will look great when they finish this area. Didn't hear any noise from our rooms. But even the tradesman informed us before before embarking on using power tools which I thought was very considerate. The assistant manager, Pon was exceptionally kind and helpful. The pool is small and there are no sun lounges around the pool, but perhaps that will change soon. They have a large outdoor area at the back which will be a good place to relax or do you IT work when finished.

8/10 Good

Francois

Liked: Staff & service, property conditions & facilities
Bien mais pourrait être mieux pour le prix
La route est très bruyante Piscine très sale (verte) Douche mal conçu Très petite qui arrose toute la salle de bain Lit confortable Chambre spacieuse
Stayed 1 night in Jan 2020
Response from Channak Tal on 5 Feb,2020
Dear Francois, Greetings from DE SONYN BOUTIQUE ! Thank you so much for taking your valued time for sharing us your feedback. We are deeply sorry to know that, your staying with us did not meet your expectation. - Regarding to your mention about the road was noisy, because some of our rooms are facing to the road, But the sound come from the road it happen in the day time. - For a dirty swimming pool (green), because during that time our pool changed water ( we clean the pool and changed water ), Our pool is clean now. And about some of the other negative points, We will note and pass to our team to improve it.

8/10 Good

Marcos Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um bom hotel, limpo e silencioso
A equipe do hotel é muito cordial e faz tudo que estiver ao alcance deles para resolver qualquer problema. O Ar condicionado funciona muito bem e a cama é muito confortável. Hotel bastante silencioso, localizado a poucos minutos da pub street caminhando, e com ótimas opçoes de restaurantes na mesma rua. Como é um hotel já um pouco antigo tem alguns pequenos problemas como o ralo do chuveiro que entupiu algumas vezes mas o problema foi prontamente resolvido ao informar na recepçao. A única coisa que me desagradou foi o translado do aeroporto que não apareceu, embora eu tivesse avisado o horário da minha chegada com 2 dias de antecedencia e acabei tendo que utilizar um taxi do aeroporto. Eu voltaria a me hospedar aqui devido ao custo benefício ser muito bom.
Stayed 7 nights in May 2019
Response from Channak Tal on 29 May,2019
Thank you so much for taking your valued time to wrote us this nice review. We all hope to meet and host you again on your future trip to Siem Reap

8/10 Good

CHUN BUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Channak on 4 Dec,2018
Thank you so much for your nice feedback to our place.

10/10 Excellent

Noelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una muy buena opción calidad precio. El hotel se encuentra limpio y bien ubicado.
Stayed 4 nights in Nov 2018
Response from Channak Tal on 30 Nov,2018
Thanks and appreciated for your great comments for our place. Our team hope will have a chance to host you again on your future trip to Siem Reap.

8/10 Good

Rafael

Liked: Staff & service
Stayed 4 nights in Nov 2018
Response from Channak TAL ( Mr.) on 21 Nov,2018
Thank you so much for your review.

10/10 Excellent

Kanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
よかったです。
清潔感もあり満足です。場所もパブストリート徒歩圏内で近くにレストランもあります。場所はわかりづらいです。
Stayed 3 nights in Jun 2018
Response from Channak Tal on 20 Jun,2018
Thank you so much Kanta for your your sharing Excellent review to our place, We hope to meet and host you again on your next trip to Siem Reap.

8/10 Good

kimiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

8/10 Good

Edward, Kuala Lumpur

Liked: Staff & service
저렴한 가격에 맞는 시설, 딱 좋았음
위치가 시내에 있어 이동하기 편리했고 주변 슈퍼도 편하게 이용했음. 걸어서 나이트 마켓, Pub Street 가기도 편하고 좋았음. 근처에 한국식당도 있어서 위치는 너무 좋은데, 저렴한 가격에 맞는 시설이므로 대체적으로 만족함. 저렴하게 자면서 많은 기대를 하지 말고 잠만 자러 들어온다 생삭하시면 됩니다~ 직원들은 친절해요~
Stayed 2 nights in Jan 2018

10/10 Excellent

Ena, Ruhrgebiet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel mit einem Pool im Innenhof.
Das Hotel ist schön eingerichtet, verfügt über ein Pool im Innenhof, ein kleines Restaurant / Frühstücksbereich und ein nettes Wartebereich. Die Zimmer sind komfortabel und geschmackvoll eingerichtet. Das Bad ist in Beton-Optik, sauber und funktionell. Das Personal ist hilfsbereit und sehr freundlich. Vorab wird man über die Ausflugsmöglichkeiten informiert, der Manager bietet auch verschiedene Tagesaktivitäten an. Bei der Buchung von Bustickets wurde bereitwillig geholfen. Vom Hotel aus erreicht man das Zentrum mit der lebendigen Pub Street und Nightmarket Street in 10min zu Fuß. Etwas näher befindet sich eine weitere Straße mit vielen kleinen, internationalen Lokalen. In unmittelbarer Nähe kann man Fahrräder oder auch Mopeds ausleihen.
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Go hotel which is 5 minutes walk to the Lucky Mall and 10 minutes to the Pub Street. Everything is there and the hotel is clean, big room and set breakfast is good.
Stayed 4 nights in Dec 2017

8/10 Good

HIROSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
こじんまりとした宿なのにプールが手軽に使えて良かったです。朝食の魚の塩焼きは脂が乗ってて美味しかった！
Stayed 1 night in Sep 2017

8/10 Good

Hyunju, Seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절한 직원들과 아늑한 객실 좋은 시간이었습니다!
옆방에서는 터지는거같은데 제가 묵은 객실에서는 와이파이가 터지지 않아 조금 불편했지만 전반적인 객실 상태나 직원의 친절도 모두 만족합니다. 이메일로 연락 주고받은것도 빠른 답장에 원활한 소통을 했구요. 시내쪽 방에 묵었는데 쾌적하고 넓은 방이었습니다. 모두 만족하고 다시 시엠립에 방문하게 되면 꼭 다시 묵고 싶습니다.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Agréable séjour
Lhotel est bien situé, proche de restaurants, night market et pub street. La piscine est bien agreable bien que petite. Les chambres sont grandes et bien equipees, meme si la propreté pourrait etre améliorée pour les draps sinon le ménage est fait tous les jours. En revanche, petit dej pas assez copieux et pas tres bon... A améliorer.

10/10 Excellent

Eduardo Raul

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Luana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Pedro, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel bien situé
Hôtel bien situé. Plusieurs petits restos intéressants à proximité. Personnel avenant et courtois. Offre des excursions à Angkor. À notre arrivée la chambre proposée ne nous plaisait pas. On nous a changé de chambre sans problème. Nous avions réservé une excursion mais n'avons pu la faire la journée prévue. L'hôtel a fait des démarches et celle-ci a été annulée et reportée sans frais.

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prisvärt och bra beläget
Hotellet är prisvärt och mycket bra beläget. Frukosten helt ok.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what we expected
We didn't get the room we booked for the first night. We had to move the next day to the room we booked. Both of the rooms were not very clean, for example spiderwebs were hanging on the walls and ceiling. The pool had very cold water in it and the sun doesn't shine there at all. The hotel tried to make money in every turn, don't buy anything they say! For example, they offer a tour to silkfarm; with tuktuk for 60$ and with car 74$. But the silkfarm itself offers free shuttlebus from their shop with free guided tour on the farm! We took the free one, of course!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Nice modern hotel with a pool in great location in Siem Reap. Silent neighborhod with many restaurants and easy acess to Pub Street. Great staff! Good value for money and highly recommended for a stay in Siem Reap.

4/10 Poor

Mandy, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't provide the service you ask for.
Not easy to communicate. Cannot provide the service you want. Didn't clean the room and the swimming pool is different from the picture.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel charmant !!
Petit hotel boutique avec très belle cour arrière, l'aménagement est superbe! On déjeune à l'extérieur. La piscine est petite, mais très agréable pour prendre l'apéro. Les chambres sont confortables. La localisation est excellente, on peut se rendre à pied partout dans la ville de Siem Rep. Il y a d'excellents petits restaurants sur la rue. Le seul bémol est la salle de bain qui aurait besoin d'un rafraîchissement.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
작은 호텔이였지만 직원들이 찬절하였고, 번화가가 가까워 이동하기가 좋았음
아담한 호텔이라 직원들이 가족같은 분위기였고, 공항무료 픽업 및 환송 서비스가 마음에 들었음

4/10 Poor

HaJong

Disliked: Cleanliness, staff & service, room comfort
친절하지만 바퀴벌레가 방에 나타남.
직원들은 매우 친절했습니다. 바퀴벌레가 돌아다녔고 다른 벌레들도 많았습니다. 위치도 그저 그랬고요. 또한 새벽에 오기로 했던 공항 픽업은 오지 않았고 이유는 운전기사가 잤다는 거였네요. 물론 공항에서 탄 택시비 15달러는 호텔에서 저에게 돌려주었습니다. 다시 간다면 이 호텔은 안 갈꺼에요.

6/10 Okay

snowmen, 日本

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
排水口以外はOK
インテリアもお洒落だし、ホテルの従業員さんもいい方なのですが、シャワーを浴びた際排水口が詰まっていて水の流れがめちゃくちゃ悪かったです。 それ以外は、朝食も素敵なレストランで食べれるし、空港まで行く時トゥクトゥクも無料でよかったです。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort