Britannia Hotels, Stoke-on-Trent hotels

"Mainly the friendly, helpful staff! The room was very good too"

"Staff very helpful! Check in easy. Paying for overnight car parking was surprising. Very unnecessary! Breakfast good. Room clean. Windows need replacing. "

"The staff were very friendly and helpful. The unlimited breakfast is a nice feature."

"Spotless and very courteous! "

"10/10"

"Everything that you need for a short stay excellent facilities dont recommend the food, Rooms are very outdated, Very accommating, great friendly staff , nothing was too much trouble Would definitely stay again "

"The evening receptionist was lovely, friendly and very helpful. The bed was comfortable, the en suite was clean, there was a portable heater when it got a little cold at night. On the first night of my stay the single room I was given did not have a kettle so the receptionist changed it for a room with a kettle at no extra charge to me."

"Amazing facilities, clean and comfortable room, great restaurant, great bars "

"The property itself was spotless. I didn't see a speck of dust. It is obviously cleaned pretty much daily. The bathroom was spotless and the shower was good. The kitchen was clean and had everything you needed. I would add some baking trays and oven gloves but apart from that it was great! The bedroom was clean and tidy. The windows had all been opened beforehand to air out the house. Towels were provided for each person which was handy as my girls forgot theirs. The beds were quite hard but everyone has their own preference. We shared the house with 2 ladies the first night who were really quiet. The second set of guests were much noisier; banging cupboards and doors early in the morning, but that isn't down to the host. I would definitely stay here again if I was in the area. The only thing I would improve is the communication. We drove 4hrs and despite messaging and calling a couple of times it took a long time to get the code for the key safe. "