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Reviews of Bonnet Hotel

3 out of 5
Bonnet Hotel
Jl. Manyar Kertoarjo V no. 62, Surabaya, East Java

Reviews

7.4

Good

Rating 10 - Excellent. 2 out of 18 reviews" "
Rating 8 - Good. 9 out of 18 reviews" "
Rating 6 - Okay. 5 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

I HARDIONO K

Disliked: Property conditions & facilities, room comfort
So-so Hotel
They gave us a room without Windows. Probably the least valuable room, because we purchased online via Hotels.com They prioritise guests who pay more. The room is just at the back of the dining (breakfast) area. Breakfast has not so much variations...
Stayed 2 nights in May 2019

6/10 Okay

William

Stayed 1 night in Sep 2018

8/10 Good

theo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JONATHAN W B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location.
Convenient location, lots of restaurants around. Just on top of a supermarket.
Stayed 2 nights in Mar 2018
Response from Roy on 20 Apr,2019
Dear Mr. Jonathan W B, It's a Great day @ CoreHotel Bonnet Surabaya We very much appreciate your comments regarding your stay at CoreHotel Bonnet Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back soon. Sincerely, Imam Santoso General Manager

8/10 Good

JONATHAN W B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location.
Good & convenient location. Lot's of restaurants, food, around hotel.
Stayed 3 nights in Aug 2017

10/10 Excellent

mitien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the center
+Clean and beautiful room, Kind personal. +Shop and McDonalds nearby -Small parking so prepare to park outside

10/10 Excellent

Liliany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location for food.
Was there for a 2 night business trip. Room was ok for the price but shelving or cardboard space was very lacking. Maybe management can look into that. Location has many nice restaurants within walking distance and there is a large supermarket downstairs. Convenient in that sense. But it does take about an hour to get to the airport from hotel.

6/10 Okay

Ken, Singapore

Liked: Cleanliness, staff & service
A clean budget hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Roy on 30 Jul,2019
Dear Sir or Madam, We very much appreciate your comments regarding your stay at CoreHotel Bonnet Surabaya. It is a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Imam Santoso General Manager

8/10 Good

gieun

Liked: Cleanliness, staff & service, property conditions & facilities
비즈니스에 적당한 싱글룸
깨끗한 사진들만 보고 예약했는데.. 깨끗은 하나 ... 방 사이즈가 기대이하여서.. 캐리어 넣을곳도 없고.. 흔한 냉장고도 없어서.. 아래층 큰 수퍼에서 음료등을 사서 보관할 수 없었네요.. 잠만자고 나오는 비즈니스라면 추천합니다.. 싱글룸
Stayed 5 nights in Mar 2019
Response from Roy on 20 Apr,2019
Dear Mr.Gieun, It's a Great day @ CoreHotel Bonnet Surabaya We very much appreciate your comments regarding your stay at CoreHotel Bonnet Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back soon. Sincerely, Imam Santoso General Manager

4/10 Poor

Charles, Semarang

Disliked: Cleanliness, staff & service
Breakfast terburuk selama menginap di hotel
1. Breakfast dengan menu & pelayanan yang super mengecewakan. Pilihan makanan sangat sedikit, refill makanan yg habis harus menunggu 30 menit, jam 9.15 saya dan orang tua turun breakfast, semua makanan sudah dalam kondisi kosong dan masih menunggu refill. Sehingga saya terpaksa berebutan mengambil sisa buah dengan tamu lain di waktu yang sama, karena hanya buah yang tersedia. 2. Sprei dan selimut tidak pernah diganti di 3 malam pertama menginap saya. Sehingga saya harus mengingatkan housekeeping terlebih dahulu untuk menggantinya. 3. Seharusnya hotel memberikan pilihan harga kamar & tanpa breakfast, karena untuk harga paket kamar + breakfast adalah sia-sia.
Response from Roy on 20 Apr,2019
Dear Charles Thank you for taking the time to tell us about your experience at CoreHotel Bonnet Surabaya. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At CoreHotel Bonnet, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imam Santoso General Manager

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel budget diatas supermarket
kamar rada kecil, namun bersih, sayang resepsionisnya (cowok) kurang ramah. alat mandi ada cuman sandal hrs minta dulu..

8/10 Good

Roel

Liked: Cleanliness, staff & service, room comfort
Voor de prijs een redelijk hotel.
Gunstige gelegen wat eet gelegenheden betreft onder het hotel is een supermarkt gevestigd die een zeer ruim aanbod heeft. Enige minpunt voor ons was dat er geen koelkastje op de kamer aanwezig was.

6/10 Okay

Dony, jakarta

Liked: Cleanliness, room comfort
oke lah! Untuk short visit dan kunjungi keluarga
semuanya pas, sayang tidak ada kulkas di dalam kamar dan bad luck karena kamar di samping resto yang malamnya dipake untuk pesta ultah malam itu.