Hotels near Sutton Coldfield Mall

"What a beautiful oasis...set in peaceful pretty surroundings. The spa was fantastic,dinner was amazing and the breakfast ..out of this world. The staff so polite and helpful. Il be back..just what I needed. "

"They managed a full hotel very well."

"The room was dirty, with cigarette butts and ash in the drawers along with dirty takeout bits, the toilet just had cleaning fluid sprayed on top of something gross, there was no tea making facilities in the room, the food seemed to be from a van outside and the cherry on top was being kept awake at 2am by a voilent sounding drunk trying to kick doors in until the police arrived, then being greeted with ripped clothes and blood on the stairs as we left."

"Room was clean ,tidy an well presented , staff was friendly and welcoming ,ample parking ,great value "

"Great amenities for children "

"This hotel was totally outstanding The renovation downstairs is stunning. The rooms still need to be done. The food and staff are 10/10 I can honestly say I have never enjoyed a stay as much."

"Unacceptable. Mattresses are completely beyond their end of life. Booked two rooms and both were the same, one mattress literally had a spring coming out of it and poking into the sheet. The other had springs that would jab into your sides and crunched every time you moved. Asked for a second duvet so we could lie on top of it for extra padding, which never arrived. Car parking is extortionate at £10 per night. Many other areas in the room that are shabby a need upgrading, too many to list. Staff in the morning were apologetic and said that new beds are “on order” but didn’t seem to engage with the suggestion to buy mattress toppers for the guests in the meantime. Absolutely not a 3 star stay as advertised on Hotels.com. So for now, avoid!"

"Y"

"Never received check in instructions"