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Reviews of Tongli Lakeview Hotel

5 out of 5
Tongli Lakeview Hotel
No. 8 Chongben Road, Tongli Town, Wujiang District, Suzhou, Jiangsu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 12 out of 19 reviews" "
Rating 8 - Good. 5 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

JB, Sioux Falls

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Walking distance location to Tongli old town was great. Unfortunately, hotel showing age and rooms not as clean as expected. It would also be nice if families were separated from non-families - the hallway was like daycare on Friday night.
Stayed 2 nights in Jun 2020

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service
The room which was assigned has a weird smell when we first entered. We provided the feedback to front desk but they told us to inform Facilities dept. It’s so not effective for guest to inform the facilities dept. don’t understand why front desk cannot help at all. In any case, a rep from facilities came. We managed to change our room. The whole corridor leading to all rooms is full for cigarettes smoke smell. Extremely unpleasant. Given that it’s a family resort, it’s not healthy for kids.
Stayed 2 nights in Dec 2019
Response from Elaine.liu on 22 Dec,2019
I'm sorry for the trouble. We will try our best to improve the service efficiency and accept your valuable opinions. We will make every effort to make all the service details better. We look forward to your coming again and seeing a better tonglihu hotel.

10/10 Excellent

Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice and clean, the food is great too. Service is excellent, the staff is very nice. And lakefront ground is great.
Stayed 1 night in Sep 2019
Response from TONGLI LAKEVIEW HOTEL on 25 Sept,2019
Thank you for your affirmation. The staff of different positions in the hotel are all dedicated to providing our most attentive service to every visitor. Looking forward to your coming again！

10/10 Excellent

Bach, katy, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ground of this hotel is beautiful, serene. We took a walk thru it. The staff is very helpfu, butt only few speak english fluently. So download a english chinese translator app before you come. We had a massge in the spa. I would highly recomnend it after a day in old town Tongli which is walking distance from the hotel. Don't forget to bring your swimsuit to fully enjoy the spa and swimming pool.
Stayed 1 night in Jan 2019
Response from Rita on 29 Apr,2019
Tongli lake view hotel is located in Tongli, a beautiful ancient town in the south of the Yangtze River. I'm glad that you like our natural environment and humanistic scenery. I look forward to seeing you again.

10/10 Excellent

Puneet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel/resort
Tongli lake view is a great hotel by chinese standards I would give it 4 stars as North america standards The breakfast was good. The pool and spa were also nice. Tongli ancient town is about 1km walk away and the hotel takes you to the main road about 200m away leaving a walk of approx 800m. The walk is about 20 minutes Overall happy with my stay and would recommend
Stayed 5 nights in Aug 2018
Response from 同里湖大饭店 on 13 Aug,2018
Thank you for your praise, all staff to provide you satisfied with the goal of service and continue to work hard, please do not hesitate to continue to give us support and advice! Thank you ~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from 同里湖大饭店 on 5 Aug,2018
谢谢您对我们的认同，我们将更加努力，为您提供更加贴心的服务。

6/10 Okay

A, USA

Liked: Cleanliness, room comfort
Not quite what we expected
We checked in during a VERY large conference that the hotel was hosting. This is a common occurrence at "conference" hotels. What was unfortunate is that the "conference space" was primarily in the small lobby of the hotel. There were apparently conference meeting rooms as well, but any time we entered or left the hotel over our stay, we had to make our way through what felt like 1000 conference attendees queuing for various events and milling around IN THE LOBBY -- not in the conference space. Otherwise: Pros - great gift shop in lobby; the "family room" we booked had nice amount of space; shuttle to Tongli Village; walking distance to Tongli Village; the SPA was a highlight for our family -- foot massages and balanese massages were amazing!; kids loved the rabbits and chickens that were right outside of our room Cons - both dinner and breakfast buffet were disappointing compared to 6 other hotels during our time in China; I based our stay here based on the tranquility reflected on the website....our hotel in the center of Beijing was more tranquil than Tongli Lakeview. Additionally, the pool, 1 restaurant and guest rooms were under construction with no advanced notice prior to arrival ; addt'l charges for many hotel activities. Overall, we are happy that we stayed at this hotel because of its proximity to Tongli Village and the spacious room accommodation for our family of four. But a 1 night stay was more than enough time, and we were glad to be moving on.
Stayed 1 night in Apr 2018
Response from zuo on 13 Apr,2018
Thank you very much for your detailed comments. We are very glad to have your approval, we will continue to maintain the advantages. So sorry for the inconvenience caused by the decoration of some facilities in the hotel.We will strengthen the management of large team activities. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A restful and scenic respite
We enjoyed the excellent Lakeview from our room. Facilities for recreation are great too!
Stayed 2 nights in Dec 2017
Response from sales-sc on 8 Jan,2018
Dear guests, thank you for your comments, we will as always with the best quality service to meet every guest's arrival, hope to be able to become the most profound in your many travel memories a journey. Sincerely look forward to your visit again.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good MICE hotel, very close to the old town
Very close (walking distance if not raining) to the old city - allow a good day to cover it all, and this is one of the least commercialised water-towns accessible from Suzhou or Shanghai, but not much else to do there unless you're at a conference etc. that the hotel caters for. Good, comfortable, clean working room with full amenities, nice view of the lake, very good local arts shop in the lobby. The restaurant was OK - lack of English skill resolved by ordering via iPad with pix. If there was a hotel bar, I didn't find it (and I've got an experienced nose for them!!) which was a bit strange I thought.
Stayed 1 night in Nov 2017
Dear guests, thank you for your comments, we will as always with the best quality service to meet every guest's arrival, hope to be able to become the most profound in your many travel memories a journey. Sincerely look forward to your visit again.

10/10 Excellent

minmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

HAIXIANG

Stayed 2 nights in Apr 2023
Response from Bella on 4 May,2023
非常感谢您的点评，也很感谢您对同里湖大饭店的支持，诚挚的欢迎您的再度光临！

8/10 Good

TIANFU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Elaine on 19 May,2021
谢谢您对我们的认同，我们将更加努力，为您提供更加贴心的服务。

10/10 Excellent

RITCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Elaine Liu on 14 Jul,2019
感谢您入住我们的酒店。非常感谢您的点评！

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour d’une nuit dans un très bel hôtel avec un confort parfait
Stayed 1 night in May 2019
Response from Elaine Liu on 14 Jun,2019
Merci pour vos compliments.Tout le personnel continuera à travailler dur pour vous fournir un service confortable et satisfaisant.Veuillez ne pas hésiter à continuer à nous donner du soutien et des conseils! Merci ~

8/10 Good

LOKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Eliane Liu on 5 Jan,2019
感谢您入住我们的酒店。非常感谢您的反馈！

8/10 Good

YOUJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔 직원들의 서비스가 좋아요 웃으며 인사하고 친절하게 대응했어요 호텔안 산책하기 좋게 되어있고 객실 청결도 괜찮았어요 조식은 커피가 좀 아쉬웠어요 수영장도 아이들 놀기 좋아요 가족 여행에 추천합니다
Stayed 1 night in Oct 2018
Response from 同里湖大饭店业务部 on 6 Oct,2018
能够让您此行享受到悠闲惬意的时光，我们感到很荣幸。感谢您对我们的肯定，饭店里不同岗位的工作人员，都抱持最兢兢业业的精神，为每一位到访的客人提供我们最用心的服务。期待您的再次到来～

10/10 Excellent

jaewhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from 同里湖大饭店业务部 on 4 Oct,2018
谢谢您对我们的认同，我们将更加努力，为您提供更加贴心的服务。

8/10 Good

Miu Yan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from 同里湖大饭店 on 17 Aug,2018
谢谢您对我们的认同，我们将更加努力，为您提供更加贴心的服务。

10/10 Excellent

小君, 桃園

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
優質飯店 優良員工 優秀服務
同理湖飯店位置佳 服務及房景皆優 只可惜同里古鎮 品質管理未如烏鎮來得好 顯得雜亂些 期望下回有機會再遊同里時 能有不同的風貌
Stayed 1 night in Apr 2018
Response from 同里湖大饭店 on 4 May,2018
饭店很用心在维护生态与环境，总希望来访的客人也能慢慢细细体会大自然的美丽。期待您的再次光临，期待带给您别样的体验。