Toyako Holidays

Helpful staff and very clean!

Such a lovely hotel with modern decor and impeccable cleanliness. Very conveniently located as well with loads of convenient stores and shops around as well as the JR station. Very friendly staff on top. The only slight criticism is the rooms are a bit small but still a good size unless you're travelling with loads of luggage. Breakfast was great, championing local produce and specialty but the vegetable dishes, apart from the aspaagus was not quite to my taste, that's just personal preference and there is ample other options anyway.

The hotel location is superb, right in the heart of Sapporo. It offers easy access to Sapporo Station (Namboku and Toho Lines) and is also within walking distance to Odori and Susukino via the underground passage. Do note that the underpass connection closes at 10:30 pm, so it is best to return to the hotel before then. The room was very clean and well-maintained throughout my stay. However, there was a slightly unusual experience regarding housekeeping. As I did not require room cleaning during my 6-night stay, I initially declined the service. Despite this, the hotel staff insisted on conducting housekeeping on Day 4, citing it as their policy to clean every few days. I was not given the option to refuse, and when I continued to decline, the staff came in briefly to do what appeared to be a quick inspection of the room. This felt somewhat unnecessary, as it is unlikely for guests to cause any significant issues within just a few days. Nonetheless, aside from this, the overall experience was positive, and I would consider staying here again.

The onsen was small but it was very relaxing. they have outdoor/indoor onsen and dry sauna. The building is quite far away from main attraction (far awas is more like 10 minutes walking but it adds up, especially with children and elderly). The room was beautiful and spacious, very comfortable for 2 adults.

The breakfast buffet was very nice and hotel staff was very accommodating. We extended our stay and they even contacted us to inform that we can stay in the same room.