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Reviews of Onishiya Suishoen

3 out of 5
Onishiya Suishoen
Kinosaki-cho Momoshima 1256, Toyooka, Hyogo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 75 out of 94 reviews" "
Rating 8 - Good. 15 out of 94 reviews" "
Rating 6 - Okay. 4 out of 94 reviews" "
Rating 4 - Poor. 0 out of 94 reviews" "
Rating 2 - Terrible. 0 out of 94 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay provided us with a very authentic traditional experience, from the bedding to the food. The staff were very kind to alter our evening and morning meal to accommodate a no fish diet. At this time the contact with the staff is rushed due a need to keep staff safe from respiratory infections. They were all very kind and the shuttle is much appreciated.
Stayed 1 night in May 2024

10/10 Excellent

gretchen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Ryokan in Kinosaki. We opted for the "Kaiseki" food option which was part of the room rate. What we got for 4 meals (2 dinners/2 breakfasts) was unbelievable!!! Delicious and fresh. Onsen was great, hardly anyone in it during our stay. Staff was very attentive and ofcourse polite. Top notcn
Stayed 2 nights in Apr 2024

10/10 Excellent

Jae, Mount Colah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very well managed and the staff are very friendly. If I visit Kinosaki again, I would really like to stay again!
Stayed 1 night in Apr 2024

10/10 Excellent

Brynelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this stay in Kinosaki. I was an American female solo traveler and felt very safe and the staff was always so willing to be accommodating and helpful. I had an early flight on my way out and they started the transfer service early for me. Make sure give them a call ahead of time and they’re happy to pick you up from the station so you don’t have to walk with bags through a small construction area. I would love to come back!
Stayed 2 nights in Apr 2024

10/10 Excellent

Ming Jimmy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff namely Joe is very kind & helpful
Stayed 2 nights in Apr 2024

10/10 Excellent

SIEW CHIN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were smiles all the time. Food was great - both dinner and breakfast. Onsen was fine as it was not as crowded and noisy as in the other free Onsen places. Shuttle bus was ready to drive us to and from the town centre (at specific period in a day). Highly recommended.
Stayed 1 night in Apr 2024

10/10 Excellent

Jansine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I knew you had free access to all the other onsens in the area, I would’ve gotten to the hotel earlier. Dinner and breakfast was AMAZING and the Onsen was everything I needed!
Stayed 1 night in Apr 2024

10/10 Excellent

karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is delicious and they give you a lot. We are hard to finish our dinner.
Stayed 1 night in Mar 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service,good foods
Stayed 1 night in Mar 2024

10/10 Excellent

Mallory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was away from most of the other area but that is one of the things I liked about it. It was very quiet and peaceful. Most of the time I had the outdoor bath to myself which was relaxing. The staff were very friendly and always willing to help. One male employee helped me open a creamer for my coffee as I had just gotten my nails done and tried not to ruin them. It was a 8 to 10 min walk to restaurants or they have a shuttle and can make reservations for you. I will be back!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jayvee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay while visiting a charming onsen town. Hospitality of the staff is superb, and shuttle service provides easy access to the public baths in town. My room was very clean and comfortable but I did not like the pillow I had with my futon. Dining experience was also terrific. I had a snow crab dinner and it was very excellent. Overall, I loved staying here so much that I would want to visit Kinosakionsen again in the future primarily to stay in Suishoen again.
Stayed 1 night in Feb 2024

10/10 Excellent

Isabella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. The staff are so lovely, warm and welcoming! The rooms were beautiful and big with very comfortable futons. Loved the onsen too!
Stayed 2 nights in Feb 2024

10/10 Excellent

Jenie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the outdoor onsen and the garden view from my room. Dinner was memorable, especially the kinosaki snow crab. Our server was a bubbly girl who gave us descriptive explanations of the food we were eating. Pity we didn’t get her name.
Stayed 2 nights in Dec 2023

10/10 Excellent

Leong Song

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Robbie

Stayed 1 night in Dec 2023

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Very pretty property, roughly 10 min walk from center of town. Management was very friendly, had plenty of amenities, and gave us a room with a nice view of the garden. Dinner and breakfast was fantastic, although a bit more than we could comfortably eat. Wish we could have stayed more than one night!
Stayed 1 night in Nov 2023

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, room comfort
Maybe have more signs in English and breakfast with jam and coffee available. Nice if can provide more selection on locally sourced fish fillets for kaizeki dinners
Tasty sauce but fish fillet would be better than fish head served for kaizeki meal to foreigners
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kinosaki Onsen was lovely and ryoka was perfect
It was beautiful, peaceful, and comfortable. The Onsen at the hotel was my favorite and even had outdoor bath. The staff were so welcoming and attentive. I was able to have an in-room massage which was a highlight. The tatami mats and traditional futon were very comfortable. The breakfast was luxurious and worth the price. I appreciated the shuttle that picked me up from town.
View from my room
Futon
Nighttime view with music and projections
Breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Ann Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely riyokan- staff were very attentive, sweet, and gracious. The kaiseki dining was exquisite and a wonderful experience. The service was excellent, even when my suitcase fell apart and I needed assistance.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attendant was extremely helpful upon arrival even with language barrier. Yukata were brought up after arrival , so they were chosen to size (not assumed one size fits all). The room was spacious, beautiful and fully furnished. Our futons were laid out while we were strolling through the bath houses, and upon check out we were given a complimentary ride to the Kinosaki onsen ropeway. All around amazing experience. The only regret is that we didn't stay longer to enjoy all the onsite amenities. Would recommend to anyone wanting a lovely experience in Kinosaki.
Stayed 1 night in Sep 2023

6/10 Okay

Sabina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bautiful property. Very difficult to conversate with the staff, only speak very limited English. Difficult to get to, we arrived in the evining and did not receive trasportation information in a timely matter. Only limited time to spend at the onsen, and had to walk back to the hotel since we could not call the hotel bus. Huge construction on the road, so it was dangerous to walk back to the hotel in the dark. Onsen is very over rated. Personally I think there may be better option for non-Japanese travelers.

10/10 Excellent

JESSICA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
5/5 stars. Staff went above and beyond expectations. It was raining so hard the day we checked out and they offered us a ride to the train station. The front desk also helped us cancel our kimono reservation in Kyoto which was very helpful. Food was amazing. The room we stayed in was clean, spacious and beautiful. The facility is very beautiful. The hospitality of this hotel was too notch. We will definitely stay again
Stayed 1 night in May 2023

10/10 Excellent

Alvaro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury stay with 5 star food
The Ryokan was amazing from start to finish, they picked us up from the train station, dropped us back to town when required, the staff in charge of us spoke very good english and explained everything so well. The dinner experience was just amazing and felt like a luxury banquet with snow crab, great quality sashimi and finished off with wagyu cooked at the table in a hotpot. To cherry on top of the cake was when upon checkout the staff offered to bring our luggage to the train station where they have a place to keep it until 5pm, so we could enjoy our last day hiking around as well without the burden of luggage. Hope to return!
Dinner feast
Stayed 1 night in May 2023

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a charming property with a beautiful onsen on-site. Even though there are 7 public baths taht are free to those staying their, our favorite was right at the hotel. The property is a little bit out of town, very walkable except while we were there, there was construction on the road leading to it, making it slightly dangerous to walk at night. But the hotel offers a free shuttle and the staff is very accommodating. Love this little jewel.
Stayed 2 nights in Apr 2023

10/10 Excellent

Loon Thong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ryokan experience was terrific. The hotel staff patiently and enthusiastically showed us around the hotel and explained to us the necessary (transport from hotel to the different public onsen, wearing a yukata, shopping & dining options). The kaiseki dinner was amazing and service was great.
Stayed 1 night in Mar 2023

10/10 Excellent

Theodore, Charlottesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Mar 2023

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Ryokan was fantastic. A great blend of traditional Japan with modern amenities. The city is also very fun, and the local onsen are a must visit. The in-house bath and sauna we great as well.
Stayed 1 night in Feb 2023

10/10 Excellent

Doris

Stayed 1 night in Jan 2023

8/10 Good

Noriko

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Not worth the price
For the price point, it was okay. Nothing bad at all, but (a) English was quite bad with most staff and (b) VERY inflexible. For instance, they are located far away from the onsens. On a cold rainy day, i wanted to go to one at a certain time. It turned out to be 10 minutes before the "scheduled" window for on-demand transfers. The drivers were standing around and smoking. The reservationist just told me to walk in the rain or to wait. Not the end of the world, but one of many things that made me feel it is not worth the price.
Stayed 3 nights in Apr 2019

10/10 Excellent

Sherif, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay. Onsen/Ryokan experience was very interesting...

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation destination
It was wonderful. So relaxing and the customer service was impeccable. However there was a slight smell in the rooms that were uncomfortable to sleep in. I'm assuming it was the tattaki mats since they are made of grass.

10/10 Excellent

Dermot, Ireland/Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service -the Japanese way but still always amazes!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and excellent amenities!
Excellent service and well the money. The staff were very helpful and offer free shuttle service to most onsen locations. One girl is pretty fluent also in English so she can help you where the other staff can't. They also offer free bike rentals for those who want to ride the countryside and see a few things around town and then some. The location is a bit away from the actual onsens but they also have a fantastic one themselves. Plus, having free shuttle services take away the negative. Overall, my favorite would be the breakfast and dinner options they offer and definitely pay for it if possible. Great place for sure!

10/10 Excellent

Amanda, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Japanese style Restaurant, Friendly Staff.
The hotel was Japanese style. It was an experience for us to sit on the table very low on the floor and the the bed was a mattress on the floor.

10/10 Excellent

Steve, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience for international travelers
Great for a traditional like experience on your travels. GREAT onsen at this place exclusively for patrons - better than some of the public baths.

10/10 Excellent

Ivy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Absolutely wonderful stay. The service was impeccable. They had a limousine pick u up and drop u off at various locations at Kinosaki Onsen. And the baths in the ryokan were so nice, they might actually be better than the 7 public baths in the town. Highly recommended!

10/10 Excellent

Sandro, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service/organization. Kinosaki is awesome!!
We stayed 2 nights in 2 rooms with western beds which were very comfortable! The service and organization were outstanding!!! There is a free pass given to you by the hotel allows you to go into all the 7 different public onsen baths in this lovely ancient thermal town. I strongly suggest everyone going to Japan to experience one or more onsen located all over the country, it is a tradition you should experience to understand better their culture!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical hideaway in Kinosaki
This was our favorite stay on our Japan trip. The welcome was nice and the staff was very helpful and kind. The hotel is beautiful and provides all you need and more. You can add meals to your package, or their driver can take you somewhere in town. They delivered our luggage for us, made dinner reservations, and took care of all we needed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remarkable staff and a genuine cultural experience
This inn was absolutely astonishing, it provides outstanding hospitality from its extremely friendly staff. Facilities were amazing, worthy of particular mention was the hot springs that were free to use (both indoor and outdoor), and then just as you finish with the hot springs you're welcomed with a row of foot massage machines free of use.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Onsen town!
The Onishiya Suishoen was a great start to a long trip in Japan. The staff and town is very accustomed to foreign visitors, so any questions or problems you might have will be easily resolved by the accommodating staff. In fact, there was a German girl working there, too, who had perfect English. We had breakfast each morning, which I wouldn't do again. It is a traditional Japanese breakfast which, for me, would have been just fine once, for the experience. Same goes for the kaiseki ryori style dinner. Very beautiful and a great experience, but just once--and very expensive. It just doesn't really jive with the western pallet. The hotel had an evening shuttle service which was great. They came within minutes of calling them from one of many set pick-up location in town. Also, they have bicycles to use for free. We rode our bikes to the Kinosaki Onsen Ropeway one morning and took the gondolla up the mountain. Nice thing to do! And it is no more than a 10-15 minute bike ride from the hotel. The onsens in town were nice, as well as the one at the Onishiya Suishoen hotel. We visited 4 out of the 7 onsens in town, and had a great time at each one. There are no co-ed baths, so if you're looking to have some bathtime with your sweetheart---no can do. Big thumbs up for this place!!

10/10 Excellent

andrew, Durban, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
An exceptional experience, even by Japanese standards. The hotel was elegant, the rooms distinctive, the facilities superb, especially the ofuru, which included a rotemburo and one of the best saunas I have experienced since I was in Finland.

10/10 Excellent

Man Wui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is great!
Stayed 1 night in Apr 2024

10/10 Excellent

DOKYUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
일본여행 중 가장 일본스러웠던 장소였습니다.
료칸에 숙박시 온천마을의 7군데 온천장을 이용할 수 있었고, 픽업샌딩 서비스가 잘 되어 있습니다. 각 온천과 료칸과의 거리가 차량으로 5-10분정도 소요됩니다. 도보로는 힘들지만 전화한통으로 10분내에 데리러 와주시니 정말 편리했습니다. 그 외 스낵바와 로비의 커피머신 덕분에 커피를 달고 사는 저희 가족들도 추가 비용 없이 언제든 음료를 마실 수 있어 좋았습니다. 마지막으로 가이세키는 정말 최고였습니다!
Stayed 1 night in Jan 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新式日本溫泉旅館，混合日本傳統美學和時尚設計風格，尤其是庭園令人目不暇給，晚上更有投射影像，遇上落雪更添美感。在豐富的松葉蟹盛宴之後，雪中享受露天風呂，絕對是人生一大樂事，為此趟JR関西廣域周遊券之旅，劃上完美句號！
Stayed 1 night in Jan 2024

10/10 Excellent

Yi-Ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Amex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top gentillesse et onsen de rêve.
La gentillesse de tous, la qualité des petits déjeuners et du dîner, comme le cadre à l'intérieur de cet hôtel sont remarquables. L'onsen est vraiment très agréable avec son grand espace intérieur, son sauna et ses 2 bassins extérieurs, dont l'un d'eau froide. Même après avoir fait le tour des onsens de la ville, pourtant bien typiques, celui de cet hôtel vaut de le privilégier. Un bon point pour le service aux bagages, qui ont été déposés gracieusement, le jour de notre départ, à la maison du tourisme, en face de la gare. C'est vrai, cet hôtel n'est pas au coeur de la cité, mais tout concours à le choisir quand même, à 5 minutes de marche à pied.
Stayed 1 night in Oct 2023

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, el onsen precioso, atención y comidaesmeradas
Stayed 2 nights in Sep 2023

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Nishimura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
　城崎温泉のメインストリートからは少しだけ外れてますが、そこまでの送迎をしてくれるので、全く不自由さは感じなかったです。 　またスタッフの対応も良く、朝ごはんも豪華で大満足です。 　また城崎温泉に来る時も、このお宿にしたい思いました．　。
Stayed 1 night in Sep 2023