Outdoor pool, pool umbrellas, pool loungers

Reviews of Hilton Garden Inn Bali Ngurah Rai Airport

4 out of 5
Hilton Garden Inn Bali Ngurah Rai Airport
Jalan Airport Ngurah Rai, No. 7 Kuta, Tuban, Bali

Reviews

8.4

Very good

Rating 10 - Excellent. 408 out of 895 reviews" "
Rating 8 - Good. 309 out of 895 reviews" "
Rating 6 - Okay. 99 out of 895 reviews" "
Rating 4 - Poor. 46 out of 895 reviews" "
Rating 2 - Terrible. 33 out of 895 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Shakun

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Need lot of attention
Stayed 4 nights in Apr 2024
Response from Sincerely, Management on 16 Apr,2024
Thank you for providing a rating of your recent stay. Your feedback helps us understand how we can enhance our services. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We hope to have the chance to welcome you back and make your next stay more enjoyable.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the airport
Stayed 1 night in Apr 2024
Response from Sincerely, Management on 19 Apr,2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with us. Our convenient location near the airport is designed to provide ease and accessibility to our guests. We hope to have the pleasure of welcoming you back on your next trip!

6/10 Okay

Robyn

Travelled with group
Disliked: Property conditions & facilities
This property is quite dated especially the hallway carpet. No mini bar, no dressing gown on any bits and pieces you would expect from the hilton.
Stayed 1 night in Apr 2024
Response from Sincerely, Management on 4 Apr,2024
Thank you for sharing your feedback! We apologize for any inconvenience you faced with the cleanliness of the hallways. Your concerns have been noted, and we'll work diligently to address these issues and ensure a better experience for you in the future. We appreciate your valuable input and hope to welcome you back soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location
Stayed 1 night in Apr 2024
Response from Sincerely, Management on 19 Apr,2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with us. Our convenient location near the airport is designed to provide ease and accessibility to our guests. We hope to have the pleasure of welcoming you back on your next trip!

2/10 Terrible

Christopher

Travelled with family and small children
Disliked: Property conditions & facilities
How this is a Hilton hotel I do not know. The sheets had stains all over them and looked 20years old. The hotel is run down and our whole experience was awful. We booked 3 nights but checked out after 1 night. The reviews and star rating are completely false. DO NOT STAY HERE.
Stayed 3 nights in Mar 2024
Response from Sincerely, Management on 1 Apr,2024
Warmest greeting from Hilton Garden Inn Bali Ngurah Rai Airport!First and foremost, thank you for having chosen our hotel for your recent stay and thank you for your great feedback upon departure.As we pride ourselves in meeting and exceeding our guests' expectations, we were disappointed to find that you were not completely satisfied with your recent stay experience. Please accept our sincere apologies for the inconveniences that you appear to have encountered about our hotel in overall. Your comments have therefore been extremely valuable to ensure that we better align with changing expectations of our discerning guests. Please rest assured that your feedback has been taken up seriously with the team and department heads responsible for the areas where your valuable feedback highlighted the need for improvements and accordingly we will follow as it is truly a great source of motivation as we strive to continuously improve the quality of our services and product. Once again thank you for your feedback. We most certainly look forward to being able to welcome you ‘home’ to the Hilton Garden Inn Bali Ngurah Rai Airport in the near future.Should you require any further assistance, please feel free to contact me and I would be very delighted to assist you.

10/10 Excellent

Elvin

Stayed 1 night in Mar 2024

6/10 Okay

Kirolos

Disliked: Cleanliness, amenities
Rooms are smelly and towels are too!
Stayed 2 nights in Mar 2024
Response from Sincerely, Management on 28 Mar,2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you faced regarding to the room's condition. We'll address these issues with our team to improve our standards. We appreciate your comments about the breakfast variety, and we'll work on enhancing the quality and taste of our offerings. Your feedback is valuable as it helps us strive for a better experience for our guests. We hope you'll consider giving us another chance in the future.

10/10 Excellent

Navpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent and the food was great.
Stayed 6 nights in Mar 2024
Response from Sincerely, Management on 26 Mar,2024
On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Hilton Garden Inn Bali Ngurah Rai Airport.I am very glad to read that you had a pleasant stay with us. Serving our guests with extreme passion and care is one thing that we really love to do at Hilton Garden Inn Bali Ngurah Rai Airport and such words of appreciation motivate the team further.I sincerely hope that you will have the opportunity to come back and visit with us again.

6/10 Okay

Subaschand

Stayed 1 night in Mar 2024
Response from Sincerely, Management on 22 Mar,2024
Warmest greetings from Hilton Garden Inn Bali! Thank you for choosing to stay with us and for sharing your feedback. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We look forward to welcoming you back for another great stay in the future.

10/10 Excellent

Clifford

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall very good atmosphere and service
Stayed 1 night in Mar 2024
Response from Sincerely, Management on 12 Mar,2024
Thank you for sharing your experience with us. It's great to know that you appreciated our service. We're constantly working to enhance our guests' experience and will consider your input. We hope to welcome you back in the future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Big , quiet and good staff
Stayed 2 nights in Mar 2024
Response from Sincerely, Management on 8 Mar,2024
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Winchelle Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sincerely, Management on 12 Mar,2024
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Nicholas

Stayed 1 night in Feb 2024
Response from Sincerely, Management on 21 Mar,2024
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.

6/10 Okay

Donna

Liked: Staff & service, amenities, property conditions & facilities
The room was right off the lobby facing the the area by the front entrance. The room was large and spacious but it was set up for a handicapped person. The really long curtains did not close so the lights from the front of the hotel shined in all night like a cars headlights. Really hard to sleep in such a bright room. Hotel staff was told to fix curtains. I felt it was the worst room in the hotel for a guest - was it because it was an Expedia booking? Probably will not book Expedia hotels again.
Stayed 1 night in Feb 2024
Response from Sincerely, Management on 21 Feb,2024
Thank you for taking the time to share your experience regarding your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry that you are not satisfied with your room. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't to your liking, just let any Team Member know, and we'll fix it. Guaranteed.

10/10 Excellent

bart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sincerely, Management on 21 Feb,2024
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're pleased to see that you had a positive experience overall. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We look forward to welcoming you back for another great stay in the future.

2/10 Terrible

James

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
One word terrible. Staff attitude a big question mark.
Stayed 2 nights in Feb 2024
Response from Sincerely, Management on 20 Feb,2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are very sorry your experience did not offer you the quality of service you deserve. We'll use your comments to make necessary improvements and ensure a better experience for all our guests. We hope you will consider staying with us again in the future.

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always the best, and polite staff.
Stayed 1 night in Feb 2024
Response from Sincerely, Management on 19 Feb,2024
Warm Greetings from Hilton Garden Inn Bali Airport.It is very glad to receive your incredible review. we are pleased to know you had good experience in our hotel during your stay, especially our staff. We look forward to welcoming you back in the future!

8/10 Good

Donna, Bungarribee

Travelled with partner
Liked: Staff & service, amenities
Location is literally across road from airport so not too much going on outside if you want a restaurant or shopping, you’ll need to cab into beach walk Kuta . But for a quick hotel before a flight to bridge the gap or on landing it’s perfect. The spa at the hotel is actually quite nice The rooms are fine and neat The carpet in the main hallways is average at best and looks a bit dirty but once your in your room it’s fine. Location PRIMO to airport. You could actually walk to the airport, but why when it’s less than a 4 min drive ! Does the job , would stay again to bridge the gap between our resort check out and a late night flight
Stayed 1 night in Feb 2024
Response from Sincerely, Management on 14 Feb,2024
Thank you for taking a moment to share your experience. It's great to know that you appreciated our location. We're constantly working to enhance our guests' experience and will consider your input. We hope to welcome you back in the future!

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, super friendly staff. Good food.
Stayed 1 night in Feb 2024
Response from Sincerely, Management on 16 Feb,2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our Goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility. Transportation to/from airport by taxi for 120,000 (about $8 US) each way.
Stayed 1 night in Feb 2024
Response from Sincerely, Management on 9 Feb,2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with us. Our convenient location near the airport is designed to provide ease and accessibility to our guests. We hope to have the pleasure of welcoming you back on your next trip!Our Goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sincerely, Management on 13 Feb,2024
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always I feel welcomed by the staff, who are professional, courteous and friendly. Good food within the resort. Australian people can learn about what good service is from this stay. You actually feel like you've on holiday. Not some stingey money grab from a grubby industrial area.
Stayed 2 nights in Jan 2024

10/10 Excellent

SARA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed their breakfast and facility. It was minutes away from the airport, I had a great stay. Their dinner was great as well!
Stayed 1 night in Jan 2024

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely close to airport
Stayed 1 night in Jan 2024

6/10 Okay

shannon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location to airport was great. Inconvenient not being able tp pay for spa treatments with credit card instead I had to line up at the check in counter for 20 minutes to pay for my service at the spa. They have potable machines to pay fot drinks at the pool, they should have the same for the spa. Room was always hot because everytime you left, the power/aircon would turn off because you take the key card. Providing 2 keycards would fix this problem.
Stayed 1 night in Jan 2024

10/10 Excellent

Phillip

Stayed 2 nights in Jan 2024

4/10 Poor

Michael

Stayed 1 night in Jan 2024

8/10 Good

Marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Not a top Hilton but adequate and fine for price and location. Nice pool and although bit dated our room was spacious and clean. Good for 1 or 2 nts.
Stayed 1 night in Jan 2024

6/10 Okay

Hudhaifa

Stayed 1 night in Jan 2024

8/10 Good

Trinh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My flight arrived at almost midnight so this was a convenient location (I had wanted the Novotel but it was sold out). Was charged $250000 for a minute minute taxi from the airport to the hotel so keep that in mind. The biggest selling point was the convenience.
Stayed 1 night in Jan 2024

4/10 Poor

Michael

Travelled with family
Disliked: Amenities, property conditions & facilities
This property is convenient for the airport but it’s quite run down, damp smell in the corridors and the pool area has many broken tiles and is in need of repairs. Food in the restaurant was ok, but not great and the service was slow. I would not recommend it and wouldn’t book this hotel again!
Stayed 1 night in Dec 2023

10/10 Excellent

JOSE

Stayed 2 nights in Dec 2023

10/10 Excellent

Jasreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

MOHAMMAD

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good experience
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Conveniently located but average overall
Hotel is conveniently located close to the airport. We stayed here as we landed late in the evening. Some reviews state that it is within walking distance but the information desk at the airport advised that we use a taxi/Grab as it is not easily accessible by foot. The check in process was easy, and with regard to the standard of the rooms, you get what you pay for, as this hotel is quite affordable. The rooms are comfortable but they don’t feel particularly clean. The bathrooms are quite run down (and so is the rest of the hotel) and don’t look like they’ve been cleaned thoroughly. Cleanliness is important for me which is why I’m giving this hotel 3/5.
Stayed 1 night in Dec 2023

8/10 Good

srinivas, fremont

Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is great and the ride to the airport only takes 2 minutes.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nagisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

James

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lawrence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Waynne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pros,Nice quite peaceful. Cons, problems with booking thru Expedia
Stayed 1 night in Dec 2023

10/10 Excellent

Zaila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very comfy bed and extremely friendly staff! Was perfect for me to stay after a late flight and great room service options as well
Stayed 1 night in Dec 2023

6/10 Okay

ROBERT

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very convenient to the airport, rooms could use a major refresh they are definitely showing their age. Good was OK but not outstanding. Staff is very friendly and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from the airport, cheap, clean. I only stayed one night but I didn’t see anything that would make me avoid this hotel in the future
Stayed 1 night in Nov 2023

10/10 Excellent

Alan, Victoria

Stayed 1 night in Oct 2023

8/10 Good

Reuben

Liked: Staff & service
The stay was pleasant enough but the walls are paper thin which means a lot of noise from the hallway and other rooms. Would also be good to have Aircon or fans in the lobby.
Stayed 1 night in Nov 2023

10/10 Excellent

Britteney, Palm beach gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nia on 5 Dec,2023
Dear Britteney,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to see that you had a positive experience overall. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We look forward to welcoming you back for another great stay in the future.

8/10 Good

inara, london

Liked: Cleanliness, staff & service, property conditions & facilities
Good to relax before long flight
Stayed 1 night in Nov 2023

8/10 Good

Mark, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient if arriving late night or leaving early morning from the Bali airport. Staff super nice!!! Gym is great. Be sure to use grab, Gojek or local taxi vs. shuttle to safe quite a bit — hotel shuttle no longer in use :-(
Stayed 1 night in Nov 2023

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poolside happy hour
Pre spa Towel & Tea
Outdoor Breakfast
Poolside Happy Hour
Stayed 3 nights in Oct 2023