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"Staff was friendly and helpful, rooms were clean and restocked daily . The food was great even the chef came out a few times to make sure everything was up to standards overall we enjoyed our stay ! Family of 4 2 kids 2 adults "

"Tulum itself has a very healing energy/vibe to it but this place takes it to a whole nother level. I mistakenly used to stay at Air bnbs when I traveled to Tulum, that's never happening again. I will be staying here every time."

"Amazing.. love it specially the food"

"We had an ocean view room, and it was great. There was no obstacles. "

"Room was spotless "

"Staff was awesome!"

"This was the best vacation I’ve had. The stay at the hotel was more than I expected the food was amazing the staff were beyond helpful generous and genuine. I had absolutely no problems nor did I had to wait for anything. The guys at the desk got me anything I asked for. They did an amazing surprise breakfast for my wife. Decorated the room with professional structures made of ballons, chocolate strawberries, roses and a dinner in the most amazing new location . The restaurant servers went out of their way to ensure my wife and I had halal steak for her birthday dinner, getting us extra items from different restaurants to combine into one big meal. The place is absolutely gorgeous the scenery from the appartment was amazing . The pools were well kept, temperature was cool and refreshing walking around under all the trees, their cats were super friendly and loving, room service was great. Copal in Tulum is probably the best hotel for me. I wouldn’t go anywhere else honestly. I felt safe and everyone treated me like they were my best friend. Never told me no . The guys at the check in did way more for me than they needed to . It was absolutely perfect . "

"Hidden paradise in the jungle . So relaxing good food . Thankyou Alexis -Arturo- Diego for the amazing food experience."

"great service"