1 bedroom, premium bedding, minibar, in-room safe

Reviews of Canvas Escape Resort

3.5 out of 5
Canvas Escape Resort
Br. Silungan, Lodtunduh, Ubud, Bali

Reviews

9.2

Wonderful

Rating 10 - Excellent. 44 out of 61 reviews" "
Rating 8 - Good. 10 out of 61 reviews" "
Rating 6 - Okay. 4 out of 61 reviews" "
Rating 4 - Poor. 2 out of 61 reviews" "
Rating 2 - Terrible. 1 out of 61 reviews" "

9.2/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Yetunde Adenike

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 6 nights in Mar 2024

8/10 Good

amanda jayne lampre and graham john

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was not quite as described,room was very lovely but Property bit dated , bit isolated, and very expensive to get anywhere from there like shopping centre, staff were not very knowledgeable in simple things like getting us transport or where things were like shops atms dining, they were very friendly and tried to help
Stayed 7 nights in Apr 2024
Response from Yuli on 16 Apr,2024
Dear Amanda,Thank you for sharing your thoughts on your recent stay at our resort. We genuinely appreciate your feedback as it helps us to continuously enhance our offerings and guest experience.We're delighted to hear that you found your room lovely, and we're sorry to learn that certain aspects of our property did not meet your expectations. We take your comments about the property being a bit dated and isolated seriously, and we're actively working to address these concerns to ensure that future guests have a more fulfilling experience.Regarding the challenges you faced with transportation and local amenities, we sincerely apologize for any inconvenience caused. We understand the importance of providing accurate information and support to our guests, and we regret that our staff fell short in this regard. Rest assured, we will be conducting additional training to ensure that our team is better equipped to assist guests with their needs.Your feedback regarding the cost of transportation and accessibility to shopping centers is duly noted, and we will explore options to provide more convenient and affordable transportation solutions for our guests in the future.Once again, thank you for bringing these matters to our attention. We hope that you will consider giving us another opportunity to exceed your expectations on a future visit.Warm regards,Canvas Escapes Resort

8/10 Good

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Yuli on 16 Apr,2024
Dear Rachael,Thank you for taking the time to share your feedback about your recent stay at Canvas Escapes Resort. We truly appreciate your insights as they help us continuously improve our services and offerings.We're glad to hear that overall, your experience with us was satisfactory. However, we also understand that there were aspects of your stay that didn't fully meet your expectations, leading to the 4 out of 5 rating.Your feedback is invaluable to us, and we would love to learn more about your experience in order to address any specific areas of concern and make necessary improvements. If you're willing to share more details or suggestions, please feel free to reach out to us directly.Once again, thank you for choosing Canvas Escapes Resort. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Canvas Escapes Resort

10/10 Excellent

kotch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love how culture the place looks its just so cute and the sounds of roosters in the early morning haha 😄 we didnt need to set up an alarm at all...We love love love this place 💗 💖 💕
Stayed 2 nights in Feb 2024
Response from yuli on 20 Feb,2024
Dear our valued guest,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the cozy atmosphere and found our place cute. The roosters' wake-up call is indeed a unique touch that many of our guests appreciate. We're thrilled to have provided you with such a delightful experience, and we're even happier to hear that you didn't need an alarm clock to start your day!Your kind words mean the world to us, and we're truly grateful for your love and support. We can't thank you enough for taking the time to share your positive experience. We hope to welcome you back again soon for another memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Canvas Escapes Management

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best place I have ever stayed. The staff were so welcoming and friendly I’ve never experienced anything like it. They made us feel like we were family. I cannot recommend this place enough. If you are looking for a less hustle and bustle experience in Bali, this is your place. Not as many options for shopping but it’s great for getting a closer look at actual Bali. Again the best part about this place is the staff. So amazing
Stayed 3 nights in Jan 2024
Response from Yuli on 20 Feb,2024
Dear Stephanie ,Thank you from the bottom of our hearts for your incredibly kind words and glowing review! We are overjoyed to hear that your stay with us was the best you've ever experienced.Our team takes great pride in creating a welcoming and friendly atmosphere, and we are delighted that you felt like part of our family. Your appreciation for the genuine connection with our staff means everything to us.It's wonderful to know that you found the tranquility of our location to be a perfect escape from the hustle and bustle of Bali. We understand that the fewer shopping options are a trade-off, but we're thrilled that you were able to experience the authentic beauty of Bali.We cannot thank you enough for recommending our place. It would be our absolute pleasure to welcome you back, and if there's anything specific you'd like to see or experience during your next visit, please let us know.Safe travels, and we can't wait to host you again!Warm regards,Canvas Escapes Resort Management

6/10 Okay

Darshil

Stayed 2 nights in Jan 2024
Response from Yuli on 20 Feb,2024
Dear Darshil,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input.We're sorry to hear that your experience fell short of expectations and that we didn't fully meet your needs. Your feedback is crucial for us to identify areas for improvement.We would love the opportunity to learn more about your specific concerns and how we can make things better. Please feel free to reach out to us directly, as your satisfaction is our top priority.We hope to have the chance to welcome you again and provide an improved experience. Your feedback is a valuable tool for us to enhance our services.Thank you for your understanding.Best regards,Canvas Escapes Resort Management

10/10 Excellent

Jasmita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very comfortable, staff where friendly and welcoming. It was a very positive experience.
Stayed 6 nights in Oct 2023
Response from Yuli on 20 Oct,2023
Dear Jasmita,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our property comfortable and our staff friendly and welcoming. Providing our guests with a positive experience is our top priority, and we're thrilled that we were able to do that for you.If you ever plan to visit us again or if you have any suggestions for how we can further improve, please don't hesitate to reach out. We look forward to serving you again in the future.Warm regards,Canvas Escapes Managemnt

10/10 Excellent

Gena

Liked: Cleanliness, staff & service, property conditions & facilities
A little off the beaten path, not much to walk to but other than that I really enjoyed my little bungalow. The staff was so friendly and attentive. The privacy was really nice, the bed far more comfortable than expected. It was spacious given the private patio I had and breakfast every morning by the pool was lovely.
Stayed 3 nights in Sep 2023
Response from Yuli on 20 Oct,2023
Dear Gena,We appreciate your valuable feedback about your recent stay at our bungalow. We're delighted to hear that you enjoyed your time here and found many aspects of your stay to your liking, from the friendly and attentive staff to the unexpected comfort of the bed.While we may be a little off the beaten path, we're thrilled that you appreciated the privacy and the lovely breakfast by the pool. Your satisfaction is our priority, and we're glad we could make your stay enjoyable.If you have any suggestions or if there's anything else you'd like to share in the future, please feel free to reach out. We look forward to welcoming you back for another wonderful stay.Warm regards,Canvas Esacpes Management

10/10 Excellent

Kenia Dayanara Padilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, they were all very friendly, and helpful. The breakfast options are all great. Also, they offer spa on- site which made it very convenient for me after the long exploring days. My last massage and facial were with Malini, she was fantastic.
Stayed 7 nights in Sep 2023
Response from Yuli on 18 Sept,2023
Dear Kenia,Thank you so much for your glowing review of our establishment! We're thrilled to hear about your positive experience with us.Our team takes immense pride in ensuring that our guests feel welcomed and well taken care of, so it's truly gratifying to read your kind words about our staff. We're delighted that you found them friendly and helpful throughout your stay.We're delighted to know that you enjoyed our breakfast options. We believe that a good breakfast sets the tone for the day, and it's wonderful to hear that you found all our options great.Having an on-site spa is indeed a convenient way to unwind after a day of exploration, and we're pleased to hear that you took advantage of this amenity. We'll be sure to pass on your compliments to Malini for her fantastic massage and facial service. We're proud to have such talented professionals on our team.Your feedback is greatly appreciated and serves as motivation for us to continue providing top-notch service to all our guests. We look forward to welcoming you back in the future. If there's anything specific you'd like during your next visit, please feel free to let us know.Thank you once again for choosing us, and we can't wait to host you again for another relaxing and enjoyable stay.Warm regards,Canvas Escapes Management

8/10 Good

Dominic

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Yuli on 18 Sept,2023
Dear Dominic,Thank you for taking the time to leave a review and provide your feedback. We greatly value your opinion, and we're pleased to see that you rated your experienceWe strive to provide exceptional service and memorable experiences to all our guests, and your feedback is essential in helping us achieve that goal. We would love to hear more about your visit so that we can continue to improve and provide even better experiences in the future.If you have any specific comments or suggestions, or if there was anything in particular that you appreciated during your stay, please don't hesitate to share. Your insights will assist us in making any necessary adjustments to enhance your next visit or the experience of other guests.Once again, thank you for choosing us, and we look forward to the opportunity of serving you again in the future. If you ever wish to provide more detailed feedback, please feel free to reach out to us directly.Warm regards,Canvas Escapes Management

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Canvas treats you like family and makes you feel like you are at home while away from home. They will get out of the way to accommodate for you and make you feel welcomed. The little resort is very beautiful, the rooms pretty spacious and fancy, the bedding was the the most comfortable we had in all our trip and did I say 4 large pillows!!! The bathroom was super nice with a shower with amazing pressure and hot water that doesn't run! Unfortunately we didn't make time for taking a bath but the large tub looked amazing!!! Breakfast was included and it was so good!! They have three amazing options catering for everyone and the portions were very generous!! They also have a very nice spa and the massages are heavenly! Thank you Canvas resort you guys are amazing!
Response from Yuli on 18 Sept,2023
Dear Karina,We are absolutely thrilled to read your kind words and wonderful review of Canvas Resort! Thank you so much for taking the time to share your experience with us.It warms our hearts to know that you felt like family while staying with us and that we were able to make you feel at home while away from home. We take great pride in our commitment to providing exceptional service and ensuring our guests have a memorable and comfortable stay.We're delighted to hear that you found our resort beautiful and that you enjoyed the spacious and fancy rooms, as well as the comfortable bedding. It's great to know that you appreciated the bathroom amenities, including the shower with amazing pressure and consistent hot water.It's also fantastic to hear that you enjoyed our breakfast options and found them generous. We aim to cater to all our guests' preferences, and we're pleased that you found something that suited your taste.Our spa team will be thrilled to know that you found the massages heavenly. We strive to offer relaxation and rejuvenation to our guests, and your feedback validates our efforts.Your kind words motivate and inspire our team to continue delivering exceptional hospitality. We genuinely appreciate your support and hope to have the pleasure of welcoming you back to Canvas Resort in the future. If you ever plan another visit, please don't hesitate to reach out to us.Thank you once again for choosing Canvas Resort and for sharing your wonderful experience with others. Safe travels, and we can't wait to host you again!Warm regards,Canvas Escapes Management

8/10 Good

Jeffrey Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in May 2023
Response from yuli on 1 Jun,2023
Dear Mr. Jeffrey,Thank you so much for taking the time to share your experience with us on Expedia. We are thrilled to receive your wonderful review and are grateful for your kind words.It brings us great joy to know that you enjoyed your stay at our hotel. We strive to provide exceptional service and a comfortable environment for all our guests, and your feedback validates our efforts.We're delighted to hear that our friendly staff made you feel welcome and that you appreciated the cleanliness and comfort of our rooms. Your satisfaction is our top priority, and we're glad we could meet your expectations.We truly value your patronage and the trust you placed in us to deliver a memorable experience. Your positive feedback is a tremendous encouragement for our team.If there is anything else we can do to enhance your future visits, please don't hesitate to reach out. We would be thrilled to welcome you back and provide you with another enjoyable stay.Thank you once again for your kind review. We look forward to serving you again in the future!Warm regards,canvas escapes management

10/10 Excellent

Pa Kou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with friendly staff. Breakfast was perfect. Took advantage of their massage and it was fantastic.
Stayed 2 nights in Apr 2023
Response from yuli on 8 May,2023
Dear Mr/s. Pa Kou, Warmest greeting from Canvas Escapes Resort! Thank you for taking the time to review your stay with us. We are very pleased to hear that you have great experience during your stay and our property, staff and Breakfast made your pleasant stay as well. Thank you for staying with us, and we look forward to another chance to serve you and feel our improvement. Kinds Regards, Canvas Escapes Resort

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
From lovely check in to really helpful and considerate staff it was an amazing first experience of Bali
Stayed 4 nights in Mar 2023
Response from yuli on 8 May,2023
Dear Mr/s. John,Warmest greeting from Canvas Escapes Resort!Thank you for giving us a perfect rating and taking time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. Looking forward to seeing you again soon.Kind Regards,Canvas Escapes Resort

6/10 Okay

Keaunte

Travelled with group
Liked: Staff & service, amenities
As beautiful as this property was (lots of plants, flowers and garden views) the outdoor showers for each private space was a bit more annoying than I expected. Mosquitoes were NEVER ENDING. I had geckos everywhere in my space. Came back to my space with animal poop on my bed, almost every single night. Woke up one morning with poop on my pillow. Took a shower, more poop on the bed. Left and came back, POOP THERE AGAIN! They were pretty apologetic and quick to change the sheets, but overall, if you are not a fan of nature in it’s highest form, this place is not for you. Plus, the neighborhood is surrounded with roosters. Be prepared to be woken up throughout the early morning. It’s also not an area to walk around and sight see. No sidewalks or easy in and out for pedestrians. Impossible to explore the area without worrying about traffic.
Stayed 4 nights in Feb 2023
Response from Siti on 21 Mar,2023
Dear Keaunte,Thank you for taking the time to share your experience at our hotel. We are pleased to hear that you enjoyed the natural beauty of our property and the authentic Balinese atmosphere of our village location.However, we are sorry to hear that you encountered some challenges during your stay, such as the presence of mosquitoes and geckos in your private space. We do our best to provide our guests with a comfortable and relaxing experience, but as we are located in the midst of nature, there are some elements that are beyond our control. That being said, we will take your feedback into consideration and do what we can to improve the situation.Regarding the issue of animal waste in your room, we understand how unpleasant and disruptive that must have been for you. We apologize for any inconvenience caused and appreciate your patience and understanding in allowing us to rectify the situation as quickly as possible.In terms of the surrounding neighborhood, we are located in a village area that offers an authentic Balinese experience, complete with the sounds and animals of nature. We understand that this may not be everyone's cup of tea, but we do our best to provide an accurate representation of our property through our photos and descriptions.We appreciate your feedback and hope that you will consider giving us another chance in the future. If you prefer a more urban setting, we would be happy to recommend some city hotels that may better suit your needs.Thank you for choosing to stay with us.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
This place is awesome! I stayed in the villa with a private pool. The outdoor bathroom is cool and unique. Monkeys are around in the early morning and late afternoon. The staff are so friendly and speak good English and are super helpful with scooter hire etc. The room was spacious and clean. Pool was amazing and didn’t smell like chlorine. There are some ants, frogs and lizards around but that doesn’t bother me at all.
Stayed 1 night in Feb 2023
Response from Siti on 21 Mar,2023
Dear Brooke,Thank you for your positive review. We are thrilled that you enjoyed your stay in our villa with a private pool and found our staff to be friendly and helpful. We appreciate your understanding and acceptance of the natural elements that come with our location, such as the presence of ants, frogs, and lizards. We hope to have the pleasure of welcoming you back in the future.Best regards,

6/10 Okay

Monique

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was nice and big, but there was a little snake in the bathroom, attention to detail for cleanliness could be better, the photos of outside of the property were better than what it actually was (bit of a catfish) theres also roosters that go off at about 4 in the morning, how ever beds were confy and the staff were friendly
Stayed 3 nights in Feb 2023
Response from Juli on 19 Feb,2023
Thank you for taking the time to share your thoughts about your recent stay with us. We are delighted to hear that you enjoyed our spacious rooms and found our staff friendly.At the same time, we would like to apologize for any inconvenience caused by the presence of wildlife around our property. As we are situated in a natural environment, we do our best to minimize the impact of any creatures that may occasionally make an appearance. We understand that this may not be to everyone's taste, so we always recommend that guests who are looking for a more urban experience might consider a different location.We do our utmost to ensure that our photographs accurately represent the hotel and provide a realistic view of what guests can expect upon arrival. We pride ourselves on being transparent and honest in all our communications, so we appreciate your feedback on this matter.Thank you once again for your review. We hope that you will consider staying with us again in the future and look forward to welcoming you back to our hotel.

8/10 Good

Barry

Stayed 2 nights in Oct 2022

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, Cozy, and Hospitable
Great stay at Canvas Resort. Beautiful little property with a pool. The villa was nicely decorated and comfortable, and the staff were helpful and kind. Internet worked well, too! I would definitely recommend Canvas to anyone looking for a quiet place to rest in Ubud.
Stayed 3 nights in Aug 2022

10/10 Excellent

itziar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and beautiful, nature surrounded. attention to detail, great staff.
Stayed 4 nights in Aug 2022
Response from Siti on 25 Aug,2022
Hi Itziar,Thank you very much for the great review. we are glad to know you enjoyed your stay with us

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are what make this resort, they go out of their way to make sure that you are well cared for and have a fabulous stay
Stayed 7 nights in Jun 2022
Response from YR on 22 Jun,2022
Hi Bernard, Yes! We believe the staffs are the key point in delivering the best service and we are glad to know that we managed to deliver that to you. But most of all, it was natural because you're also so nice to us :) We had a great time hosting you and we are looking forward to welcome you again Thank you again and have a nice day,

10/10 Excellent

Gulvinder Singh, Selangor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Quiet and Cozy looking resort. Beautiful landscaping and very private. I and my partner did enjoy our spa session there and their staff are very helpful, and polite. I will surely repeat my stay there again :)
Stayed 1 night in May 2022
Response from YR on 10 May,2022
Dear Gulvinder Singh, Thank you so much for the amazing review. We also had a great time hosting you and really looking forward to host you again Thank you again and have a great day,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place kind friendly staff tranquil place near Ubud
Stayed 2 nights in Mar 2021
Response from Yohanes on 2 Apr,2021
Thank you so much for staying with us and for your kind review. We're looking forward to hosting you again

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience
The staff was very friendly. Villa and the resort were very clean. There were 4 different Delux Villas - some smaller than others. Photos are of all different ones if you're looking for bigger maybe upgrade or specify on the resort website. The beds are extremely comfortable! Small geckos and frogs can get inside but were of no bother to us. The bathroom was super cool and was half outside as well. About 15min drive from Ubud.
Stayed 3 nights in Feb 2020
Response from S on 20 Feb,2020
Hi Taylor, Thank you so much for the amazing review. We are starting to consider separating the deluxe rooms based on it's size like you said. So thank you so much for bringing this up. If you ever plan to visit Ubud again, please do no hesitate to drop by. We would love to host you again :)

10/10 Excellent

Peg, CANADA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful with lots of tropical plants and the cosy villas are spacious and unique. We loved sitting on the porch of our villa, and we also loved having breakfast by the pool. The chef cooked our wonderful meals in a VW bus converted into a kitchen!
Stayed 4 nights in Jan 2020
Response from y on 10 Jan,2020
Hi Peg, Thank you so much for the great review. We are really glad to know you enjoyed staying with us :) If you ever plan on visit Ubud again, please let us know. We would love to host you again. Thank you again and have a great day,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were fantastic!
The staff here were the absolute best. From welcome drinks to our welcome massages and foot scrubs, they went above and beyond. Breakfast was exceptional, and the villas were just perfect. We loved our stay! Thank you Nana!
Stayed 1 night in Aug 2019
Response from Yohanes on 28 Aug,2019
Hi Matthew, Thank you so much for taking the time to review us, and a perfect score too :) We are glad to know that you enjoyed everything we have to offer. Nana said "Thank you" Thank you again and have a great day

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! A lovely little piece of paradise in the middle of a busy city. Small and quiet. The staff was so friendly and attentive. The room was comfortable and the outdoor setting was beautiful.
Stayed 6 nights in Aug 2019
Response from Yohanes on 28 Aug,2019
Hi, Thank you for the great review. We are humbled by the perfect score and your comment. If you ever plan on coming back to Ubud, please let us know. We would love to have you again Thank you and have a nice day

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay at the canvas escape will hopefully be back one day! Everything you could dream of and more!
Stayed 2 nights in Jul 2019
Response from Yohanes on 28 Aug,2019
Hi, Thank you for the perfect score. You have no idea how happy we are to know that you enjoyed your stay. We would love to host you again, please let us know if you ever plan on coming back Thank you again and have a great day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Yohanes on 28 Aug,2019
Hi, Thank you for the review. We are glad to know that you enjoyed your stay with us Thank you again and have a great day

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and welcoming. Not close to amenities in Ubud.
Stayed 7 nights in Jun 2019
Response from Siti on 4 Jul,2019
Hi, Thank you for your kind review. We want to give a place where our guests can escape from all the busyness. That's why we chose a location not in center of Ubud :)

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to feel at home and relaxed
A poky lane way leads down to the resort and can have you feeling a little worried about what you might find behind the gates. Don't despair, you will be pleasantly surprised by the lush ordered garden and friendly welcome. You will be given a drink, little foot and shoulder massage before being taken to your room. We had a lovely time in the quiet, private of this resort, and enjoyed the hospitality of the friendly discreet team.
Stayed 6 nights in Jun 2019
Response from Siti on 13 Jun,2019
Hi Julie, Thank you for the great review. We apologize for the entrance. We know it can be a mood killer. That is why we are working on a solution for this. We hope you are willing to visit us again in the future after we fix this :) Thank you again and have a nice day,

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from Siti on 13 Jun,2019
Hi, Thank you for the great review. We really appreciate it :) Thank you again and have a nice day,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2019
Response from Siti on 17 Apr,2019
Hi, Thank you for your kind review. If you ever visit Ubud again, please do not hesitate to drop by. We will be very happy to have you :) Thank you again and have a nice day,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ery warm welcome. Staff super helpful. Beautiful and relaxing. the place is hidden from the street. Not easy to find. Not many restaurants around. Hotel can provide some food to accomodate or order food. Very pleasant stay.
Stayed 2 nights in Mar 2019
Response from Siti on 17 Apr,2019
Hi, Thank you for the awesome review. Currently, we are adding more facilities which will be the perfect solution for your issue. We will also move the entrance to the main street so it will be easier to find and access. Thank you again for letting us know how to improve, we hope you are willing to visit us again in the future and try out our new facilities :)

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from Siti on 17 Apr,2019
Hi, Thank you for taking the time to review us. We are glad to know that you enjoyed your stay Thank you again and have a nice day,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and helpful. The banana fritters for breakfast are a must!
Stayed 3 nights in Jan 2019
Response from Yohanes on 29 Jan,2019
Hi, Thank you for the review. Come visit us again! we will make more banana fritters just for you :) Thank you again and have a great day,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Canvas Escape was amazing! I wrote down a list of positives and negatives...as you can see below the positives side definitely wins! + Positives Delicious welcome drink of lemongrass and lime Foot scrub and neck massage Helpful when ordering food Offered to have scooter brought to the villa so i could ride it to Ubud Amazing spa treatments They leave the best peanut cookies at turn down service The staff is the best! Super friendly, helpful efficient and professional - Negatives Hot water in shower runs out very quickly (like 2-3 mins of hot water max) No shuttle to Ubud
Stayed 3 nights in Dec 2018
Response from Yohanes on 29 Jan,2019
Hi, Thank you for taking your time to review us and especially for pointing out the positives :) We apologize about the hot water. We will work on it now. We hope you are willing to stay with us again in the future (and test out the hot water) Thank you again and have a nice day,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place we’ve stayed in all SE Asia
Where do I even begin? The staff is top notch, the villas are incredible, the massages are out of this world and everything is just plain wow. You get breakfast cooked out of a converted VW bus every morning with juice that was literally a fruit 2 minutes before you drink it.We originally booked for one night but ended up staying for three because we couldn’t leave this place. I can’t say enough good about this place, I have honestly never stayed at a place that has blown me away so much. For instance, we go get in the pool and someone is walking out with towels and putting them on the lawn chairs for us. We come back from a long day of adventuring and the staff gives us back rubs and cold tea to soothe our nerves. This place is as close to heaven as you can get. Only downside for some customers may be that it is further from Ubud, but we actually found this as an upside as we could easily get into Ubud for dinner, coffee, gelato, etc. We always rent a motorbike when traveling through SE Asia, so we actually liked being in our own little oasis just far enough from the commotion to relax but not so far that we were unable to enjoy time in the city. If you do not want to rent your own motorbike, just ask the staff as taxis and private cars are available and they are more than happy to help you book travels, communicate with locals and make sure you don’t get ripped off on tours/transportation booking GO HERE, YOU WILL LOVE IT AND NOT BE DISAPPOINTED! Happy Travels, Ryan
Stayed 1 night in Nov 2018
Response from Yohanes on 5 Dec,2018
Hi Ryan, Thank you so much for taking your time to write such an amazing review! We should ask Expedia to use your review as our description :) You have no idea how happy we are when we read your review. If you ever plan on visiting Ubud again in the future, please let us know. We would love to have you again and shower you with more love! Thank you again and have a nice day,

10/10 Excellent

Derek&Tanya, Kamloops, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for four nights but extended our stay for eight. Rooms are great and staff is out of this world. We will definitely book here again on our return trips to Bali. Thanks Siti for making our stay so memorable.
Stayed 4 nights in Oct 2018
Response from Yohanes on 7 Nov,2018
Hi Derek, Thank you for such a great review. We are very happy to know that you enjoyed staying with us as much as we enjoyed hosting you :) Everyone here says hi! and hope to see you again :)

10/10 Excellent

Linn, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My best stay on Bali
Best stay I had on Bali. The people working there are very service minded and kind. Surprised by the free foot scrub and shoulder massage by arrival. Have recommended other friends to stay there as well. Only down side is the location, you need to rent a scooter or go by taxi (they will happily help you out with both options) to get out to have some food, if you don't want food delivered to your room or the pool. I would definitely book it again if I go back to the Ubud area. Relaxed place with nicely decorated rooms/small houses. Definitely value for money.
Stayed 2 nights in Jul 2018
Response from Yohanes on 17 Sept,2018
Hi Linn, Thank you so much for taking your time to review us. We are very happy to know that you enjoyed our services We choose this location, a bit far from downtown, because we want to be a place where our guests can "escape" from the busy-ness of the city. Thank you so much for appreciating this :) We will be very happy to welcome you again, let us know when you are visiting. so we can prepare some surprises :) Thank you again and have a nice day,

10/10 Excellent

Matt, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome spot. A little outside of Ubud so not walking distance to where you want to be, but if you want total seclusion in a more authentic environment (local community) and you want the best of the best private room and amenities than this place is perfect. I did the two person massage as well and that was amazing. Love this place. I stayed in town a few nights as well and this was my favorite place I stayed. Also theres an amazing organic restaurant close by that delivers to the hotel so you never have leave if you don't want to.
Stayed 1 night in Aug 2018
Response from Yohanes on 20 Aug,2018
Hi Matt, Thank you for taking your time to write such an amazing review. We are glad that you enjoyed staying with us. Also, thank you for understanding that we choose this location because we want to provide that seclusion authentic Balinese environment. I will surely tell the guys at the restaurant how much you like them :) Thank you again and hope to see you soon

10/10 Excellent

Derek, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had the most wonderful experience in Canvas Escape. The staffs are so friendly and professional. They remembered all the guests names by hard which was incredible! Did the 90min spa treatment in their in-house spa, it was heavenly. The standard of the spa treatment is better those of international brands. We stayed in the Superior Villa, it is spacious and value for money. The daily breakfast is simply delicious. The entire experience at the resort has been the best in all our years of travel! We will certainly visit Canvas Escape again!!!
Stayed 2 nights in Jul 2018
Response from Yaya on 10 Aug,2018
Hi Derek, Thank you for taking your time to write such a great review. We are glad to know that you enjoyed your stay. If you ever plan on visiting Ubud again, please let us know. We will be more than happy to have you again :) Thank you and have a nice day

6/10 Okay

hikari

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Yuli on 16 Apr,2024
Dear Hikari,Thank you for taking the time to share your feedback about your recent stay at Canvas Escapes Resort. We truly appreciate your insights as they help us continuously improve our services and offerings.We're glad to hear that overall, your experience with us was satisfactory. However, we also understand that there were aspects of your stay that didn't fully meet your expectations, leading to the 3 out of 5 rating.Your feedback is invaluable to us, and we would love to learn more about your experience in order to address any specific areas of concern and make necessary improvements. If you're willing to share more details or suggestions, please feel free to reach out to us directly.Once again, thank you for choosing Canvas Escapes Resort. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Cnavas Escapes Resort

10/10 Excellent

Madelon, Lelystad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrived till the moment I left, I felt like I was part of the Canva Escape family. The cottages are nice, modern and have everything you need. What is special about this place is the staff. They are warm, friendly, caring and really make sure you have everything you could possibily need. What an amazing team! I felt so welcome and taken care of. As a female solotraveller it felt like a safe environment and I would gladly visit again. If you would like to spend your time exploring Ubud, please know that it will take you a 15-20 min drive to get into town. You can use Grab for your ride. If you would like some peace and quiet when you come back from Ubud, this is the place to be!!!
Stayed 8 nights in Jan 2024
Response from Yuli on 20 Feb,2024
Dear Madelon,Thank you for taking the time to share such a heartfelt and positive review! We're thrilled to hear that you felt like part of the Canva Escape family during your stay. It warms our hearts to know that you enjoyed the cottages and found them to be modern and well-equipped.Your kind words about our staff mean the world to us. We strive to create a warm and caring environment, and we're delighted that our team made you feel welcome and taken care of. Your safety and comfort, especially as a female solo traveler, are our top priorities, and we're so pleased that you felt secure in our environment.We appreciate your mention of the location and travel tips for exploring Ubud. It's fantastic to know that you found our retreat to be a peaceful haven after your adventures in town.We would be honored to welcome you back anytime you choose to visit. If there's anything specific you'd like during your next stay or if you have any recommendations for improvement, please feel free to let us know.Safe travels, and we look forward to hosting you again!Warm regards,Canvas Escapes Resort Management

8/10 Good

Camilla

Liked: Staff & service
Små søde hytter. Udendørs bad, hvilket giver mange dyr på toilettet. Vi havde dertil også firben og frøer indenfor, som skal af med deres efterladenskaber om det er på sengen eller sofaen, tænker dyr ikke over. Morgenmaden meget middel. Sødt personale der gerne vil hjælpe med alt fra frøer til ting at lave.
Stayed 3 nights in Aug 2023
Response from yuli on 28 Aug,2023
Dear Camillia,Thank you for taking the time to share your feedback regarding your recent stay at our resort. We truly value your input as it helps us improve our services and better meet the expectations of our guests.We're glad to hear that you appreciated the charming cabin atmosphere and our dedicated staff who are always eager to assist. However, we want to sincerely apologize for the inconveniences you encountered during your stay.We are concerned about the issues you mentioned with outdoor pests finding their way into the cabin and the cleanliness concerns. Please know that we take these matters seriously and are committed to ensuring a comfortable and enjoyable experience for all our guests.We are actively addressing the issue of pests and cleanliness to prevent such occurrences in the future. Our team will be implementing measures to better seal the cabins and ensure that the outdoor surroundings do not affect the indoor environment.Regarding breakfast, we're sorry that it didn't meet your expectations. We continuously work to improve our offerings, and your feedback will help us make the necessary adjustments.If you ever plan on visiting us again, we would love the opportunity to show you the improvements we've made based on your valuable feedback. We genuinely want to provide you with the high-quality experience you deserve.Please feel free to reach out to me directly if you have any further questions, concerns, or suggestions. We appreciate your understanding and hope to welcome you back to canvas escapes resort in the future.Warm regards,Yuli

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from yuli on 21 May,2023
Dear Paul,Thank you for taking the time to share your feedback and leaving us an excellent review on Expedia. We greatly appreciate your kind words and your high rating of our establishment.Your positive review means a lot to us, as it serves as a testament to our commitment to providing exceptional service and creating memorable experiences for our guests. We are thrilled to learn that your stay with us exceeded your expectations and that you were satisfied with the quality of our facilities, services, and overall hospitality.Your feedback not only motivates our team to continue delivering outstanding service but also helps future guests make informed decisions when choosing their accommodations. We are grateful for your recommendation and the trust you have placed in us.Once again, thank you for your wonderful review. We truly value your patronage, and we hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can assist you with, please do not hesitate to let us know.Best regards,Canvas Escapes Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of the chickens
This place was really nice but there are chickens, and they make allot of noise at night.
Stayed 2 nights in Nov 2022
Response from yuli on 5 Jan,2023
Dear our valued guest,Firstly, I would like to thank you for choosing our resort as your special destination and the warm welcome you received from our team. Guest satisfaction is at the heart of our resort’s experience and I appreciate the time you spent to share your thoughts with us.We would like to express our sincere apologies for the inconvenience and uncomfortable experience that you had during your stay with us.. We will share your feedback so that experiences such as these can be minimized in the future.We would be thrilled to welcome you back to our resort for a much better stay experience.Best Regards,Canvas Escapes Management

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canvas hotel review
Excellent cosy hotel with friendly staff. Parking with car is possible but the road leading to the hotel is a very narrow dirt road. Breakfast, you create your own meal from a selection. Only downside of my stay, I was unable to use the bathtub as there was never enough warm water to fill it.
Stayed 2 nights in Sep 2022

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura sembra un angolo di paradiso, ha un giardino curatissimo, una piscina dove qualsiasi persona può rilassarsi al suono della natura. Il personale è davvero gentilissimo, oltre che disponibile offre un servizio SPA all'interno della struttura stessa. La colazione è ottima, i bungalow sono puliti ed estremamente integrati nella natura.
Stayed 3 nights in Aug 2022

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Poor stay
The service was nice. But the hotel was very poor and need an upgrade. Filled with bugs and the pool is dirty. Awful smell in the bathroom, maybe the vent is the same for all bathrooms? It smelled poop all the time. Room was okay and large. The two hotel birds started singing early in the morning. The hotel is far away from everything.. we changed hotel after 1 night. Comfy beds and netflix!
Stayed 1 night in Jul 2022
Response from YR on 3 Aug,2022
Hi, We apologize for the poor experience you had when you stayed with us. If only you would let us know when you're here we would gladly change your room and even give you free upgrade. Nevertheless, thank you so much for the inputs. We had contacted pest control company to take care of the bugs and we had people come over to take a look at the sewage and the pool. Again, thank you so much for letting us know, it's just a shame you didn't give us a chance to redeem ourselves.