Ugena Holiday Rentals

"Air conditioning only functions to warm the room but not to cool it down. In March, our 25th story room was too hot for my wife to sleep comfortably. Summer may be hard to bear for some. All night parties on the roof also kept us up at night due to noise. We had our windows open for temperature regulation due to the lack of AC, and it may not have been as noisy if they were closed. However, I don't understand why any hotel would allow parties all night until dawn, 5:30, on the roof. The bedding had stains. However, the white marble bathroom was obviously clean, and I appreciated the smell of vinegar from cleaning in all of the towels. The staff were great, and the breakfast was spectacular. I just had a lot of difficulty being comfortable in my room and sleeping due to noise."

"Will come back again "

"Great location. Very modern and spacious. First class breakfast selections. "

"Divino este hotel el personal increíble "

"Excellent location and beautiful property"

"Nice hotel"

"The breakfast was A+ and the location couldnt be any better."

"I rarely write negative reviews, but our recent stay at this Madrid hotel was so horrendous that I feel obligated to warn others. Calling our room a "deathtrap" is honestly an understatement. Here is a breakdown of our nightmare experience: • Unlivable Conditions: They crammed four of us into a shockingly tiny 100-square-foot room. To make matters worse, there was absolutely no working HVAC. With four bodies in such a small space and zero air circulation, the room was genuinely suffocating. • Dismissive Service: Desperate for some air, we went down to the front desk to ask why the climate control wasn't working. Instead of an apology, a fan, or a room change, the staff was entirely unhelpful. Their grand solution? "Just open the window." • The Final Insult: The window they pointed to opened directly over a main street that is deafeningly loud 24/7. When we pointed out that the constant traffic and street noise would make sleep impossible, the front desk actually handed us cheap foam earplugs so we could "keep the window open." Between the suffocating heat, the claustrophobic quarters, and the sheer audacity of the staff offering earplugs instead of basic ventilation, this was easily one of the worst hotel experiences I've ever had. Do yourself a favor and book literally anywhere else in Madrid."

"Everything was spotless, smelled really good "