Garden view

Reviews of Four Points by Sheraton Bali, Ungasan

4 out of 5
Four Points by Sheraton Bali, Ungasan
Jl. Raya Uluwatu, Br. Giri Dharma, Kuta Selatan, Ungasan, Bali

Reviews

8.6

Excellent

Rating 10 - Excellent. 21 out of 35 reviews" "
Rating 8 - Good. 9 out of 35 reviews" "
Rating 6 - Okay. 1 out of 35 reviews" "
Rating 4 - Poor. 2 out of 35 reviews" "
Rating 2 - Terrible. 2 out of 35 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jeung Tae

Stayed 9 nights in Jan 2024
Response from Budiarta on 22 Jan,2024
Dear Jeung Tae,Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will definitely help us serve our guests better in the future. We definitely look forward to welcoming you again at Four Points by Sheraton Bali Ungasan!Warm regards,Management

8/10 Good

Lars

Stayed 2 nights in Dec 2023
Response from Budi on 9 Jan,2024
Dear Lars,Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will definitely help us serve our guests better in the future. We definitely look forward to welcoming you again at Four Points by Sheraton Bali Ungasan!Warm regards,Management

10/10 Excellent

marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff are so accomodating
Stayed 12 nights in Dec 2023
Response from Budi on 9 Jan,2024
Dear marie,Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will definitely help us serve our guests better in the future. We definitely look forward to welcoming you again at Four Points by Sheraton Bali Ungasan!Warm regards,Management

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Management on 27 Sept,2023
Dear Louisa,Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will definitely help us serve our guests better in the future. We definitely look forward to welcoming you again at Four Points by Sheraton Bali Ungasan!Warm regards,Management

10/10 Excellent

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on 27 Aug,2023
Dear Mr. Jose Manuel,Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will definitely help us serve our guests better in the future. We definitely look forward to welcoming you again at Four Points by Sheraton Bali Ungasan!Warm regards,Management

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 22 nights in Jul 2023
Response from Management on 26 Jul,2023
Dear Mr. Jonas,Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will definitely help us serve our guests better in the future. We definitely look forward to welcoming you again at Four Points by Sheraton Bali Ungasan!Warm regards,Management

2/10 Terrible

HUNG

Stayed 2 nights in Jul 2023
Response from Management on 15 Jul,2023
Dear Hung,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to reach out to our management team. We look forward to the opportunity of welcoming you back at Four Points by Sheraton Bali Ungasan!

10/10 Excellent

Noore

Travelled with partner
Environment was pretty great. Also the rooms. I like the most of the waitress behavior. Navi and Mega served us very well. Thank you
Stayed 3 nights in Jul 2023
Response from Management on 13 Jul,2023
Dear Noore, Thank you for taking the time to share the highlights of your visit to our hotel. We are pleased to learn you had a great stay with us and appreciate your kind words related to the room, hotel facilities, and especially our Staff. We look forward to welcoming you back in the near future.Thank You

10/10 Excellent

Jonas

Stayed 7 nights in Jul 2023
Response from Management on 10 Jul,2023
Dear Mr. Jonas,Thank you for taking the time to share the highlights of your visit to our hotel. We are pleased to learn you had a great stay with us. We look forward to welcoming you back in the near future.Kind regards,

10/10 Excellent

MARC

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend.
Stayed 2 nights in Jul 2023
Response from Management on 3 Jul,2023
Dear Marc,Thank you for sparing your valuable time to write this review and thank you for recommending Four Points by Sheraton Bali Ungasan. We look forward to welcoming you back in the near future. Have a great week ahead.Sincerely,Management

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, friendly staff that went out of their way to help us. The hotel was very clean and our room super comfortable. Would highly recommend.
Stayed 17 nights in May 2023
Response from Management on 6 Jun,2023
Dear Mr. Mark,Thank you for taking the time to share the highlights of your visit to our hotel. We are pleased to learn you had a great stay with us and appreciate your kind words related to the room, hotel facilities, and especially our Staff.We look forward to welcoming you back in the near future.Thank You

10/10 Excellent

Regita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 5 nights in Jan 2023
Response from Gede Budiarta on 26 Jan,2023
Dear Ms. Regita, Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will definitely help us serve our guests better in the future. We definitely look forward to welcoming you again at Four Points by Sheraton Bali Ungasan! Warm regards, Management

4/10 Poor

Anastasia

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ceiling water leaks. Dirty sheets. Broken vents/ air circulation - wet smell in room.
Response from Management on 16 Jan,2023
Dear Ms. Anastasia, Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will definitely help us serve our guests better in the future. We definitely look forward to welcoming you again at Four Points by Sheraton Bali Ungasan!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing from the front desk to the kitchen staff all the way to housekeepers. Property has access to so many things other than GWK which is only a 15 to 20 minute walk.
Stayed 2 nights in Jul 2022
Response from Management on 18 Jul,2022
Dear Mr. Robert, Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will definitely help us serve our guests better in the future. We definitely look forward to welcoming you again at Four Points by Sheraton Ungasan! Warm regards, Management

6/10 Okay

Deborah

Liked: Room comfort
Basic stay no frills
The staff were really friendly. Unfortunately the hotel needs a really good clean . Towels were old and discoloured, pool towels were rarely available. Our bathroom had an unpleasant smell the entire time despite us telling them and having it cleaned more. Traffic noise was awful . 3* at best.
Stayed 5 nights in Jul 2022
Response from Budi on 15 Jul,2022
Dear Ms. Deborah, Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will definitely help us serve our guests better in the future. We definitely look forward to welcoming you again at Four Points by Sheraton Ungasan! Warm regards, Management

2/10 Terrible

Laras Probo

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Overpaid for twin bed
I booked for a king bed, they gave me a twin bed. So I paid more than I should have. They couldnt give me the king bed bcs it was all booked, but why would u let the customers book it?
Stayed 1 night in Jun 2022
Response from Management on 27 Jun,2022
Dear Laras Probo, We appreciate your detailed feedback regarding your stay experience at our Hotel. We regret that we failed to meet your expectations on this particular visit. Please accept our most sincere apologies for the shortfalls you experienced with regard to the room condition. Please rest assured that our team takes your feedback seriously and we will look into options to improve the quality of our service and facilities. We sincerely hope that you will give us another opportunity to serve you better in the near future. Thank you

10/10 Excellent

Nirma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, beautiful view and excellent service
We really enjoyed staying in this hotel. The hotel is beautiful and clean. Service was excellent. All staff were friendly and accommodating especially at breakfast room. The room is nice and clean however, towels were old and smelly although it appears to be cleaned. Would be nice to have brand new towels invested in this beautiful hotel.
Stayed 3 nights in Apr 2022
Response from Budi on 18 Apr,2022
Dear Ms. Nirma, Warmest greetings from Four Points by Sheraton Bali, Ungasan. We want to thank you for sharing your feedback on your recent stay with us. We are delighted to learn that your experience exceeded your expectations, as we constantly strive to create memorable moments for our valued guests. We are looking forward to welcoming you on your future trips to Bali!

10/10 Excellent

Panji

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Deluxe Balcony felt so spacious. The view is also very nice looking at the bay and you can see the toll road above the sea. Tried the restaurant dining and it was really good (indonesian food), tried the pasta and its good as well. At breakfast, we had a buffet serving already, which is really nice these days. Good hospitality from the staff all very attentive, thanks to GM Mr. Byang and Chef Mr. Rio!
Stayed 1 night in Feb 2022
Response from Niti on 23 Feb,2022
Dear Mr. Panji, Thank you very much for sharing your stay experience with us. We are glad to know that you enjoyed the stay, Hopefully, this is one of the memorable stays you have with your family. We look forward to welcoming you again on your next holiday trip to our hotel.

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay alwas great
Stayed 1 night in Apr 2021
Response from Four Points by Sheraton Bali, Ungasan on 3 Jun,2021
Dear Bryan, Thank you very much for staying with us. We are glad to know you enjoyed the stay and look forward to welcoming you back soon to our hotel. Regards,

10/10 Excellent

Anindya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all is good
the overall hotel was good, clean and comfort
Stayed 1 night in Apr 2021
Response from Niti Aksari on 3 Jun,2021
Dear Anindya, Thank you very much for staying with us and sharing about your experience. We hope you enjoyed the stay with us and look forward to welcoming you back to our hotel soon. Regards,

8/10 Good

delandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2021

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth it
Excellent hotel and great amenities
Stayed 1 night in Dec 2020

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
The staff greeted us warmly and took care of all our needs. The beds were comfortable and nice linens. Delicious breakfast and cappunccino. The blast juice yummy. The internet good. The ambiance was beautiful all around the grounds.
Stayed 2 nights in Mar 2020

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is not showing on google map
Staff friendly , hotel is clean and in a safe location. Two swimming pools. I like the pool at level . Room is basic, bed is comfortable This hotel used to be called Golden Tulip hotel. Most drivers know when i mentioned after GWK
Stayed 2 nights in Mar 2020

10/10 Excellent

Maria, Melbourne, VIC

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not a big hotel but the staffs are excellent. They’re really helpful and quick to attend your request. Room very clean, easy and quick check in and check out.
Stayed 1 night in Jan 2020
Response from Four Points by Sheraton Bali, Ungasan on 5 Mar,2020
Thank you so much for your feedback. We are looking forward to welcome you back at our property.

8/10 Good

???

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バルコニー無しの部屋だったが、途中でバルコニー付きの部屋に変更してもらった。とても嬉しかった。 ただし、1時間以上部屋の移動を待たされたので、その点で星4としておきます。
Stayed 3 nights in Apr 2024
Response from Gede Budiarta on 12 Apr,2024
Dear Takuya Karatsu,Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will definitely help us serve our guests better in the future. We definitely look forward to welcoming you again at Four Points by Sheraton Bali Ungasan!Warm regards,Hotel Management

8/10 Good

Björn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Leider sehr laut. Eigentlich eine schöne Unterkunft mit super netten Personal. Lage leider durch den Straßenlärm beeinflusst
Stayed 3 nights in Oct 2023
Response from Management on 15 Oct,2023
Dear Bjorn, We truly appreciate your positive comments regarding our accommodations and our staff's service. It's our goal to ensure that every guest has a comfortable and enjoyable stay with us. However, we do want to extend our apologies for the street noise you experienced during your visit. We understand how disruptive external factors like this can be, and we're constantly working to address such issues. Your feedback is valuable to us, and we'll use it to explore ways to minimize the impact of street noise for our guests in the future. Please rest assured that we take your comments seriously, and we hope that you'll consider staying with us again in the future. Your satisfaction is our top priority, and we'll continue to strive for excellence in providing you with a peaceful and enjoyable stay. Thank you for choosing us for your accommodation needs, and we look forward to serving you again.Warm Regards,Management

10/10 Excellent

wonjong

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Tasty food
Stayed 1 night in Jul 2023
Response from Management on 13 Jul,2023
Dear wonjoong, Thank you for taking the time to share your feedback about our clean and tasty food. We are delighted to hear that you enjoyed your dining experience with us. We look forward to welcoming you back in the near future. Have a great week ahead. Sincerely,Management

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Noisy hotel
Very noisy hotel, rooms are with thin walls.
Stayed 4 nights in Apr 2023
Response from Management on 2 May,2023
Dear Anonymous, Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will definitely help us serve our guests better in the future. We definitely look forward to welcoming you again at Four Points by Sheraton Bali Ungasan! Warm regards, Management

8/10 Good

Su ling

Stayed 1 night in Sep 2022
Response from Management on 28 Sept,2022
Dear Mr. Su Ling, Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will definitely help us serve our guests better in the future. We definitely look forward to welcoming you again at Four Points by Sheraton Ungasan!

8/10 Good

Wilhelm

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Aug 2022
Response from Budi on 26 Aug,2022
Dear Mr. Wilhem,Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your stay had been remarkable and we thank you for the feedback that will definitely help us serve our guests better in the future. We definitely look forward to welcoming you again at Four Points by Sheraton Bali Ungasan!

10/10 Excellent

Andreas Nugraha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021
Response from Niti Aksari on 6 Jan,2022
Dear Andreas, Thank you very much for staying with us. Hopefully, your stay was both enjoyable and memorable. We look forward to welcoming you back soon to our hotel. Best Regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Mary, Corse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Tout est magnifique, les deux piscines supers. Le personnel parfait. Chambre très spatieuses et propres. Tout était parfait
Stayed 2 nights in Oct 2019