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Reviews of Utsunomiya Tobu Hotel Grande

3.5 out of 5
Utsunomiya Tobu Hotel Grande
5-12 Utsunomiya Honcho, Utsunomiya, Tochigi

Reviews

8.6

Excellent

Rating 10 - Excellent. 248 out of 530 reviews" "
Rating 8 - Good. 203 out of 530 reviews" "
Rating 6 - Okay. 65 out of 530 reviews" "
Rating 4 - Poor. 9 out of 530 reviews" "
Rating 2 - Terrible. 5 out of 530 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Dean, Honolulu

Travelled with family
Disliked: Property conditions & facilities
It is an older property. Location close to government offices, restaurants and shopping. The local bus service is good.
Stayed 4 nights in Nov 2023

8/10 Good

Dean, Honolulu

Travelled with family
Liked: Staff & service
Convenient
Stayed 2 nights in Nov 2023

8/10 Good

Mitsushi

Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel
It's nice cozy hotel, on grand floor there is a restaruant and you can enjoy buffet. Walkable to convenience store.
Stayed 1 night in Nov 2021

10/10 Excellent

Analyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A weekend to remember
Whenever I go to Utsunomiya, I always pass by this hotel and kept thinking to myself that I wanted to stay there even for a night. Now it came to reality and it didn't fail me. Me and my husband were so happy with our stay. The best one so far! ❤️
Counter with tea, free bottled water everyday
View from our 11th floor window
Stayed 3 nights in Sep 2021

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - large room, friendly staff, good location.
Stayed 1 night in Sep 2021

6/10 Okay

J, Kamakura

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean but the bed (although a good size) was uncomfortable. I could feel every spring in the mattress.
Stayed 1 night in Dec 2019

10/10 Excellent

Jae You

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relatively not bad at all.
Very nice to stay. Large room with comfortable furnitures. The couple of bad thing was no coffee at the room and one of restaurants at the second floor. Without explanation the guy just didn't allow to enter. Not sure it was fully book in the early dinner time or not but just said "No". Heard from front desk that we need to book it but hard to believe. I know some Japanese places doesn't want to have foreigners.
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019
Response from フロントマネジャー on 6 Jul,2019
この度は宇都宮東武ホテルグランデをご利用いただき誠に有難うございます。 ご滞在はご満足いただけましたでしょうか。 これからも皆様に愛されるホテルをめざし、日々努力を重ねて参ります。 またのご利用心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from フロントマネジャー on 25 Jun,2019
この度は宇都宮東武ホテルグランデをご利用いただき誠に有難うございます。 ご滞在はご満足いただけましたでしょうか。 これからも皆様に愛されるホテルをめざし、日々努力を重ねて参ります。 またのご利用心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Akiyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Front Manager on 17 Nov,2018
この度は宇都宮東武ホテルグランデをご利用いただき誠に有難うございます。 ご滞在はご満足いただけましたでしょうか。 当館、朝食には力を入れております。お客様に喜んでいただけるよう、地元栃木県の名産を多く取り入れ、ご提供しております。 今後も思考を凝らした食材をご提供して参りたいと思います。 また、当館施設は古いながらもお客様にご満足していただけるよう常日頃から努力しお待ち致しております。 お近くに御用の際は是非当館をご利用ください。 これからも皆様に愛されるホテルをめざし、日々努力を重ねて参ります。 またのご利用心よりお待ち申し上げております。

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Clean, comfortable room, nice selection for breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple trip in a nice hotel
My room have a lovely view of the mountains. The room was a nice size for a solo traveller.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel ata reasonable price.
Great location for shopping and sightseeing around the city. Close enough to the main train station. Getting around the city is mostly by bus or taxi from there. It was an overall great stay in Utsunomiya.
Stayed 3 nights in Dec 2017

8/10 Good

Peter, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 week business trip.
I recently stayed at the Tobu Hotel during a business trip. The hotel itself is neat and relatively modern. It's a 20 minute walk from the train station, or 1000Yen in a taxi. I enjoyed the stay, but next time would stay at one of the many hotels closer to Utsunomiya Station.
Stayed 13 nights in Dec 2017

8/10 Good

Kanshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, close to restaurants and activities
Clean rooms, good service but thin walls. I could clearly hear the party going on next to my room late, late one night. Called to the front desk and they took care of it. Breakfast buffet was par for the course.
Stayed 3 nights in Nov 2017

10/10 Excellent

AI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食バイキングが最高！
Stayed 1 night in May 2024

8/10 Good

??

Liked: Cleanliness, amenities, property conditions & facilities
良いホテルでした。少し歩けば飲み屋も多いので夜も楽しめます！
Stayed 1 night in May 2024

10/10 Excellent

Usui

Liked: Cleanliness, amenities
Disliked: Staff & service
従業員専用ドアが急に空き、ドアがぶつかったのに、謝らなかった。 フロントの方々は、凄く丁寧なのに、凄く残念でした。
Stayed 1 night in May 2024

10/10 Excellent

AI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食バイキングが最高！
Stayed 1 night in May 2024

10/10 Excellent

みほ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

ヨシエ

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
車で来ました。パーキングは満車で近隣のコインパーキングを案内されました。雨だったのもあり、館内のパーキングに停めたかった。パーキングに限っては宿泊者ファーストでは無さそうでした。ベッドカバーに染みが沢山あって気持ち悪かった。スタンドライトのボタンが床に置かれていて埃が付いていた。ベッドと枕は良かった。あと、受付の女性の方、もう少し愛想良ければ良かったです。雰囲気が怖かった。来らっせ本店が近かったのが良かった。周辺はスナックやキャバクラ街で治安はあまり良いとは言えない。
Stayed 1 night in May 2024

10/10 Excellent

YIJUN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かったです。
Stayed 1 night in May 2024

10/10 Excellent

Yasufumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良いです。 滞在時の宿泊先としてとても便利です。
Stayed 1 night in May 2024

10/10 Excellent

うの

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

しげたあや

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

MICHITAKA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
繁華街からも近くて利用しやすかったです
Stayed 1 night in May 2024

10/10 Excellent

AI

Liked: Cleanliness, staff & service, property conditions & facilities
いつも滞在してます。
Stayed 2 nights in Apr 2024

6/10 Okay

hiroyuki

Stayed 1 night in Apr 2024

6/10 Okay

Yuka

Liked: Staff & service
Disliked: Property conditions & facilities
設備の古さが目立つ。清掃はかなり細やかにしてる感じだが、設備の古さが目立つ。特に気になったのは空調の古さ・部屋の明るさ、ベッド付属のライトの錆と水汚れの跡。水周りは清掃が行き届いてるので、清潔に感じた。ホテル傍にバス停もあり、周辺には飲食店コンビニが豊富なので立地はかなり良いと思う
Stayed 1 night in Apr 2024

8/10 Good

TOMITA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Go

Travelled with partner
Disliked: Cleanliness, staff & service
シーツが汚れていた
Stayed 1 night in Apr 2024

10/10 Excellent

AI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食が美味しい
Stayed 1 night in Apr 2024

8/10 Good

のりゆき

Business traveller
エントランス、ロビー、フロント、お部屋 とても清潔に保たれている 従業員の方々もとても清潔感があり安心します
Stayed 1 night in Apr 2024

8/10 Good

ミツハル

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

kento

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
綺麗だが設備が古い
Stayed 1 night in Apr 2024

10/10 Excellent

Hina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素晴らしい！！
Stayed 1 night in Apr 2024

8/10 Good

ヨシノブ

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Toshiyuki

Stayed 1 night in Apr 2024

10/10 Excellent

YOSHIE

朝ごはんがとても美味しかったです。
Stayed 1 night in Apr 2024

8/10 Good

しろう

Stayed 1 night in Apr 2024

8/10 Good

Go

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
常にスタッフの対応は抜群に素晴らしいと思います。
Stayed 1 night in Apr 2024

10/10 Excellent

シュウショウ

Liked: Cleanliness, staff & service, property conditions & facilities
環境は良くて、次回も使いたいです。
Stayed 1 night in Mar 2024

8/10 Good

アヤコ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

ジュリア

Stayed 1 night in Apr 2024

10/10 Excellent

Osamu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

あつし

Stayed 1 night in Apr 2024

6/10 Okay

TAKEAKI

フツーにちゃんとしたホテルでした
Stayed 1 night in Apr 2024

10/10 Excellent

Masaki

Stayed 1 night in Mar 2024