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Reviews of Hotel De Susana and Resort

3 out of 5
Hotel De Susana and Resort
Purok 2 Patag Bagontaas, Valencia, Mindanao

Reviews

5.6
Rating 10 - Excellent. 6 out of 18 reviews" "
Rating 8 - Good. 1 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 7 out of 18 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

6.8/10

Amenities

5.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Earl

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very unclean. We checked out a day early because it was truly that bad. We had a total of two towels and the both had holes and smelled like mildew. I rarely give a bad review but I have to be honest.
Stayed 2 nights in Nov 2023

8/10 Good

Regina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not recommend this hotel.
Stayed 1 night in Jun 2023

2/10 Terrible

Charito

Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2023

10/10 Excellent

Imelda

Stayed 5 nights in Apr 2023

10/10 Excellent

andrew, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd stay here....will be back

10/10 Excellent

Athanasius

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Awesome place to chiilax
Beautiful resort - awesome pools and great food
Stayed 1 night in Jan 2023

6/10 Okay

Mae

Travelled with family, Travelled with group
Staycation
The bed was not that comfy. Bedsheets used were of very low quality. Only one sheet used as bed cover and one very thin sheet as blanket. Wifi was very slow. No working telephone inside the room. Not worth the price.
Stayed 3 nights in Jul 2022

10/10 Excellent

Imee Elaine

Stayed 1 night in May 2022

10/10 Excellent

Eli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place for small conventions and receptions.
Stayed 1 night in Apr 2022

4/10 Poor

Andrew

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
The pools were great, very well maintained and clean. Upon entry into the main entry there was water leakage from the ceiling in many places. We ordered the presidential suite and we paid a very high price for this room, but thinking it was the last room available it was the best. How wrong we were. One slightly larger than average room with a couch and a double bed. No security deposit box, room service phone was dead, the tv was blasting loud and no batterys to use the remote control. They said they would replace but never did. Weirdest thing was the wardrobe was inside the bathroom. Bathroom was one of the worst we stayed at for the price tag. The plumbing was terrible. Water kept stalling and stopping in the shower. Hot to cold very fast. The walls were absolutely filthy. Smudge marks from dirty hands and lipstick decorated the walls. They boasted about breakfast but when we arrived we had a small menu and only one meal to choose. I ordered need tapas which was a small plate with half cup of rice and for small slices of beef. Along with a third of a slice of pineapple and a egg. The coffee was free with the orange juice but staff would not refill the almost empty jugs unless more guests arrived. So basically we drank 2 small glasses. Staff would not assist you once your breakfast was served. Upon checking out we complained to staff who already knew about the room problems. But sorry no refunds or partial refunds. The whole experience was absolutely terrible. Scammed good
Stayed 1 night in Mar 2022

10/10 Excellent

Rogelio

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place for vacation good food and nice people
Stayed 2 nights in Dec 2021

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
No hot water, asked about it and they said they would send someone up to look at it, they never came, I asked if they cleaned the rooms daily and gave fresh towels daily, they said yes, but never once in my 4 day stay did they come in and clean the room or give fresh towels. The tv in my room stopped working after the first day, the pool was nice, it actually had warm water.
Stayed 4 nights in Jan 2020

2/10 Terrible

Lewis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
The photos did not match the room at all, so we paid extra to upgrade to the “presidential suite”. It was large, but poorly maintained, with threadbare towels, a sticky floor, leaking sink, and missing fixtures/appliances. We requested to be moved to another room. The replacement room was cleaner. Showers were lukewarm with barely adequate pressure. Beds were too short - I am 183cm and my feet poked out. They have odd-shaped duvets without covers. Room soundproofing was poor towards the corridors - we were woken early every morning by loud voices and people running outside our room. We were surprised to learn there was no daily room make-up service, apparently it was on request only. We requested it on our third day. They did not replace our towels or replace the empty toilet paper - I think all they did was make the bed. They also left our balcony door open the whole day allowing mosquitos to enter. Our requests for new towels, toilet paper and anti-mosquito spray were handled promptly. Breakfast was very limited local fare - rice and fish/meat, although they did offer some of their not-usually-included a la carte options when we asked about it. Service in the restaurant was good, but availability of menu items was poor. I would instead recommend heading over the road to the Roadhouse Cafe if you stay here. Swimming pools were mixed - one seemed very clean, one was slightly greenish, and one was very green and not in use.
Stayed 4 nights in Dec 2019

2/10 Terrible

AEM

Disliked: Cleanliness, property conditions & facilities, room comfort
Is there anything not disgusting in this hotel?
Is there anything not disgusting in this hotel?? Well: The breakfast was actually very good. From the moment you enter this property you get dazzled by grandness. Ten entrance way, grand lobby and even the room itself is enormous.. It could easily be one of the most impressive hotels in the country, if it weren't for the terrible state it's in. Bed sheets, seats, bathroom.. even the floor was disgusting. We named the large cockroach in our room "conny" as a joke, but we even didn't dare using the water as the tap seemed to explode on first use (indicating it not being used for a long time and probably containing salmonella).
Stayed 1 night in Apr 2023

6/10 Okay

Aseij Eam

Travelled with family
Liked: Room comfort
C'est pas mal
Stayed 2 nights in Nov 2021

2/10 Terrible

Levy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied Stay
It’s uncomfortable and lack of good services ,no tv connection and cable,the room is not clean,the pool is not working.And the staff is not knowledgeable of there job.So I’m very disappointed and I can’t recommend this hotel to my friends and relatives.
Pool is not working
Stayed 1 night in Jun 2020