Volpaia Hotels from S$134

"This was our second stay at Maria Novella and we love it there but while we were there there was a soccer game in town, Florence against a team from London. We had a suite overlooking the piazza and for two nights until about midnight the fans from the London team were at the bar two floors down yelling and doing their soccer chants, for hours!! I have never experienced anything like that, there were many police in the area but they didn’t shut them down. Of course we complained along with others but the hotel really couldn’t do anything. I’m not trashing the hotel but you better hope there isn’t a match scheduled while you’re there. The manager actually gave us a bottle of wine and some biscotti, very nice thing to do. Again, the hotel is wonderful."

"I could not get a taxi on my app. I asked the receptionist, she had a taxi there within a minute. The food at the breakfast bar was excellent, The vanilla croissants are exceptional. I left early on my last day and they gave me a yummy to go breakfast box to take on the train. Will definitely be staying here next time I am in Florence. "

"It was great but do not recommend the Angel restaurant!"

"Rooms are very small."

"Very hard to find and poor customer service. Hotel name not displayed on building, only marked on glass door inside lobby entrance which isnt visible when walking past. Arrived when bar packed with people standing outside 5 deep blocking any sight of the already hard to find hotel entrance. Showed bouncer the hotel name on my phone asking if I was in right place and they said no. Went around in circles for 10 mins trying to find alternative entrance before going back to bar area then seeing the hotel name on the internal glass door. Bouncer had given me poor information delaying my check-in. Room decor was nice and bed v comfortable but 1 night other guests delayed me from going to sleep due to making lots of noise. Then their loud noise woke me up in middle of the night and went on some time. Tried to reach Reception by their Whatsapp, the Hotels.com app and main external Reception phone number. They didnt respond for half an hour - unacceptable when help needed overnight. Was awake for an hour overall in middle of night due to this noise, after already taking longer to fall asleep due to it. At checkout next morning I told Reception I would make a complaint. They apologised and said I had to submit complaint through Hotels.com. I did that and Hotels.com said I should contact hotel. When I said I already had, they contacted the hotel who refused to provide any compensation due to the disruption. V poor customer service. Avoid."

"We booked this hotel as we were driving from Rome and wanted a nice hotel before going into Florence. The hotel is new, big and beautiful. It has a swimming pool and "

"Location is very near the popular tourist spots and they provide free baggage storage after checkout for later pickup"

"The rooms were very clean with great amenities. The staff was friendly. Breakfast was amazing. "

"Excellent location. Fantastic roof top terrace. Decent breakfast."