West Hills Hotels from S$107

"Due to a very late check-in, we did not have the opportunity to report a room issue at the time. Unfortunately, the bed was extremely uncomfortable, so we didn't sleep at all that night. We found the mattress to be sagging and uneven, surely not up to the standard of a 4-star hotel."

"A heritage building full of character with a SUPER convenient location! While you definitely visually see its age in the hallways and rooms, all is maintained well and clean. ALL of the hotel staff (front desk, manager, valets, maintenance, housekeeping) that I met during my stay, from mid-day to late evening (I’m not a morning person) were SUPER helpful, kind and empathetic. I cannot thank them enough for their assistance during my stay (April 23-29/26, Room 430). It truly felt like a home away from home with the staff the community. My stay was unusual (cleared out a local locker, locker contents was delivered to my room) and they were all accommodating with this challenge of mine. A couple of minor issues: TV needed maintenance to fix it twice, coffee maker was defective, housekeeping switched it out, hotel cards were very sensitive to credit cards/cellphone, so I needed replacements several times I would definitely recommend this hotel to anyone coming to Santa Monica. It will be my only choice when I come back. Thanks again to Elina, Diana, Francisco, Roderick (?) and all the staff! I wish I remembered everyone’s names."

"It was clean and comfortable. Great location. "

"Breakfast was great. Staff was great. They were putting in solar panels and remodeling the gym during my stay, which was a big downer"

"We had a very nice stay at The Pierside Santa Monica. The location is excellent—just steps from the beach and very convenient for walking around the area. The staff were friendly and welcoming, and the breakfast at the hotel restaurant was fresh and very tasty. The only downside was the parking. The valet service is quite expensive, which was surprising since the parking appears to be in the same building as the hotel. Overall, a great stay thanks to the location and service, but the parking cost is something to be aware of."

"Hotel was very clean. Useful distance to Univeral. Staff very helpful. Would stay again with my family."

"Convenient for business travel. Generally lovely and the location is nice being near Melrose and the Beverly Center (good shopping!) but I’ve had to wipe down the bathroom floors 2 or the 3 times I’ve stayed here as there was dark hair in some of the floor and sink corners, and in the shower (in blonde). I would usually ask for a new room or to have it cleaned but it was either late / I was tired or I was in too much of a hurry to ask. But I will stay there again "

"Great staff. Big convention going on so kind of crowded. Great location."

"They had the most loveliest and helpful staff ever! Amazing selection of restaurants and they had a good and clean room. I just feel weird about their being resort fees they charged per day bur it wasn’t a resort and had one pool only. "