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Reviews of Quest Whangarei

3.5 out of 5
Quest Whangarei
58 Bank Street, Whangarei

Reviews

9.0

Wonderful

Rating 10 - Excellent. 149 out of 271 reviews" "
Rating 8 - Good. 92 out of 271 reviews" "
Rating 6 - Okay. 23 out of 271 reviews" "
Rating 4 - Poor. 5 out of 271 reviews" "
Rating 2 - Terrible. 2 out of 271 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Chris, Auckland

Business traveller
Disliked: Staff & service, property conditions & facilities
For the price this place is basic. You are paying 5 star prices and getting 3 star standard. Basic. Lamps in bedroom didn’t work. It was just cheap, cold no view not comfortable in the apartment. I stay all over nz for work and I have never paid over $330 for a night in such a basic hotel. I’ll never stay here again
Stayed 1 night in Aug 2023

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property is right in middle of city centre and easy walking distance to everyone. Car parking is available but $15 per night, which is a bit over the top.
Stayed 1 night in Jun 2023

6/10 Okay

Atsushi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jun 2023

10/10 Excellent

Keith

Stayed 1 night in Jun 2023

6/10 Okay

Raj

Stayed 1 night in Apr 2023

8/10 Good

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location, easy parking, clean and tidy room. Very helpful and courteous receptionist. We arrived Easter Sunday about 530pm and had to use intercom to gain access but it was really hard to hear due to traffic noise.
Stayed 1 night in Apr 2023

6/10 Okay

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a problem
Stayed 1 night in Mar 2023

8/10 Good

Iftikhar

Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2023

10/10 Excellent

Dalma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, well-appointed rooms with great bedding and well-equipped kitchenette.
Stayed 1 night in Feb 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is in an excellent location in downtown Whagarei, clean, comfortable but the check-in process was very strange. They don’t have anyone at the front desk after 5 PM. You have to call on an intercom to someone, wait a while on hold for them to answer, then it is hard to hear them with traffic going on. There happened to be one staff member, who by coincidence had to stay late for something else. She found me or else I may never have found my way to our room or to parking.
Stayed 1 night in Jan 2023

6/10 Okay

Alan, Auchterarder

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff were very helpful. Room is clean but very basic. Although we didn’t use it, cutlery, cups and glasses were not a matched set, three different forks, three different knives etc Still usable but what it should be.

8/10 Good

julie

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Can’t comment on staff really as on arrival you press a button wait and a voice on the other end pass you a code to access keys. You are on your own from there. Room was clean and had everything you needed. There is free parking between 4:30pm and 8;30 am. A little hard to find based on the map. Olson had to use card to enter through the door to garage and press exit button to allow a car through. Not sure if this is for everyone or just an issue with our card. But as there is no one to ask can’t say. The area down by the water is a must to stroll around and enjoy a coffee.

10/10 Excellent

Jenan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Stayed 2 nights in Dec 2022

8/10 Good

Cameron

10/10 Excellent

Chong Wee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful. The unit was very clean and comfortable.

6/10 Okay

ALLAN

Liked: Cleanliness, room comfort
Okayish
Nobody in reception when we arrived. Lift not working. A pleasant room, spacious, bit dated. Good location.
Stayed 2 nights in Sep 2022

10/10 Excellent

Tom

Stayed 1 night in Sep 2022

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
The staff were very nice and the location was great, but the room was not cleaned properly, we found food in the freezer and very dirty dish in the oven. There was only one clean over a 3 night stay and all they did was make the bed poorly and change the towels.
Stayed 3 nights in Sep 2022

10/10 Excellent

Gary

Stayed 2 nights in Aug 2022

6/10 Okay

Kirsten

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was warm and comfortable, and in a great location. Unfortunately there was loud music from a bar or club next door that played until the small hours of the morning that kept both rooms in our party awake. The people staying above us were also very loud.
Stayed 1 night in Jul 2022

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and clean hotel with all amenities you’d expect from a Quest Hotel.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
Staff were great, helpful and friendly
Stayed 1 night in May 2022
Response from Jess on 7 Jul,2022
Hi Thank you for your feedback. Kind Regard's, Jess

6/10 Okay

Antonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Perfectly nice, but extremely noisy on the weekend
I stayed two nights at Quest Whangarei over a weekend (Friday-Sunday) for a conference I was attending. The hotel itself is well-located, and the room was clean and in mostly good condition. Checking in was difficult due to the intercom being on a noisy road corner, and so checking in after-hours (reception hours are extremely limited, due to Covid) was hard as it was difficult to hear the person on the other end. The worst part of this hotel is the noise that comes from a nearby nightclub on the weekends. The first night was ok, but the Saturday night was unbearable - hours of incessant bass speaker noise (from about 10pm) that reverberated through the floor/walls of my room into the early hours - even earplugs were no use. After not being able to sleep due to the noise, I called the after-hours reception twice - the first time (11.30pm) I was told there was no better room to be moved to, and the second (12.30am) I was moved to a room in a different part of the hotel - and charged $50 for the privilege! I was told that was the cost of laundering the additional linen, however this was extremely disappointing as for the price of these rooms, I would expect a hotel room that was quiet enough to be able to sleep in. To the hotel's credit, after challenging the fee I was eventually refunded, but this left a poor impression. This would be a perfectly fine hotel for a weeknight stay, but I would avoid staying here on weekends due to the noise alone.
Stayed 2 nights in May 2022

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 6 nights. The room was a really good size, and comfortable. The hotel is so close to great restaurants, and in the middle of town. A very easy and quick walk into town. Safe and secure parking in the basement. Really lovely front desk staff who gave us recommendations about where to eat and what to do in the area. Pretty quiet area other than outside noise on Friday and Saturday night which is expected for the location.
Stayed 6 nights in Apr 2022

10/10 Excellent

Tony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious. Great location. Friendly staff.
Stayed 1 night in Apr 2022

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality room with easy check in
Stayed 2 nights in Mar 2022

2/10 Terrible

Kimball

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it’s walking distance to shops and restaurants right in the cbd
Stayed 1 night in Jul 2021
Response from Matthew on 26 Jul,2021
Thanks for your review

10/10 Excellent

Gpc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay checkin was difficult due to lack of check in parking. Pays to pre book onsite parking.
Stayed 2 nights in Jul 2021
Response from Matthew on 26 Jul,2021
Thanks for your review

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and customer service
Stayed 1 night in Jun 2021
Response from Matthew on 26 Jul,2021
Thanks for your review

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friend staff and quick and efficient check in. Secure on site parking. Central location and easy access to CBD.
Stayed 1 night in Jun 2021
Response from Matthew on 26 Jul,2021
Thanks for your review

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that there was a kitchen would be great if staying for multiple nights and didn’t want to eat out all the time. Was also very dps ious which was awesome with two kids.
Stayed 1 night in Jun 2021
Response from Matthew on 26 Jul,2021
Thanks for your review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Matthew on 13 Jun,2021
Hi Andrea, Thanks for your feedback

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy central to city
Awesome service and friendly staff. A nice hotel, but awkward entrance and need to park off site to get there. Comfy bed, clean and modern bathroom. Good facilities
Stayed 1 night in May 2021
Response from Matthew on 31 May,2021
Thanks for your response.

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Matthew on 31 May,2021
Thanks for your review

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , location and cleanliness
Stayed 2 nights in Apr 2021
Response from Matthew on 31 May,2021
Thanks for your review

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Great check in service. Clean and comfortable room.
Stayed 1 night in Apr 2021
Response from Matthew on 31 May,2021
Thanks for your great review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Matthew on 31 May,2021
Thanks for your review

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021
Response from Matthew on 31 May,2021
Thanks for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean studio
A very clean studio apartment. They were very busy so our room was not ready at check-in time but we just went for a walk as we had free parking. Good kitchen and bathroom. Easy walk to shops and town basin.
Stayed 1 night in Mar 2021
Response from Matthew on 18 Mar,2021
Thanks you for your very kind review.

8/10 Good

Seungmin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Matthew on 28 Feb,2021
Thanks for your feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Fabulous location. PEOPLE WORKING THERE ATE AMAZING / they go ABOVE & Beyond to help. Fabulously clean, modern room layout. Definitely 5 out of 5 for a great experience.
Stayed 4 nights in Feb 2021
Response from Matthew on 24 Feb,2021
Thanks you for your response.

8/10 Good

Sharee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family apartment
Enjoyed our stay, Nice spacious apartment room, well serviced and stocked. Only comment would be with the heat of the day a pre cooling would have been appreciated before arrival and a compendium including details of local business and food outlets would have made the stay perfect. Cheers
Stayed 1 night in Jan 2021
Response from Matt on 24 Feb,2021
Thanks you for your response.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, tidy, secure
Really clean room. Super king bed was amazing to sleep on. Friendly service at reception. Appreciated all of the ever present security guards and systems.
Stayed 3 nights in Dec 2020
Response from Matt on 24 Feb,2021
Thanks you for your response.

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Matthew on 16 Dec,2020
Thank you for your feedback

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Matt on 16 Dec,2020
Thank you for feedback