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Reviews of Hilton Garden Inn Xi'an High-Tech Zone

4 out of 5
Hilton Garden Inn Xi'an High-Tech Zone
No. 60 Boshi Road, High-Tech Zone, Xi'an, Shaanxi Province

Reviews

8.4

Very good

Rating 10 - Excellent. 17 out of 36 reviews" "
Rating 8 - Good. 9 out of 36 reviews" "
Rating 6 - Okay. 8 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location for what we needed. Easy to get around
Stayed 6 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Modern, clean and great in room amenities, comfortable beds
Stayed 3 nights in Apr 2019

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very far away from the city, so if you are going on tourism this is NOT the hotel to use. The hotel staff was nice, but didn´t have proper information about tourism in the area.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities
not recommended, location too far from the city, cleanness is poor
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

HO, Petaling Jaya, MY

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel close to the shopping mall and cinema which make you convenience to purchase groceries or release stress by doing shopping. Due to security purpose, outside food wasn't allow to deliver to your room. Overall (Equipment, location, facilities, cleanliness) is satisfy, but one thing make me disappointed is the way they handle the parcel delivered to the hotel. I asked the reception about my parcel, the staff pointed to the corner of the stair case which is very dark and asked me to find for myself. I have to use my phone torch light to find for myself. That's a lot of parcel is left unattended over there. I'm quite surprise there was no security guard or concierge who will help you to find the parcel. People can take your parcel easily. All along I thought Hilton is the best hotel that I ever stay, I hope they can improve this matter in future.
Stayed 6 nights in Dec 2018

10/10 Excellent

Bob, Vermont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modem and comfortable
This is a great hotel. Very clean, modern, and simple. The room had a nice work area with a good desk and chair. Nice bathroom and comfortable bed.
Stayed 2 nights in Nov 2018
Response from Hilton Garden Inn Xi’An/Hi-Tech Zone on 23 Nov,2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

lauren

I need to learn to speak Mandarin, or stay at a hotel that speaks a bit more English. Had difficulty communicating simple requests. Other than that the Staff really tried to please.
Stayed 2 nights in Oct 2018
Response from Hilton Garden Inn Xi’An/Hi-Tech Zone on 23 Nov,2018
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

zeenat, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel five star facility
Excellent facility , close to eatery and shopping mall. Excellent food and staff are excellent in customer service . Managers , Reception all went out of their way to assist in every way. State of the art facility
Stayed 3 nights in Apr 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
酒店环境一般 服务态度比较敷衍

10/10 Excellent

Yuwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable place. Friendly staff. Lynn at the reception is very helpful.

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
The hotel room cleanliness is amazing, the staff is polite and helpful.

8/10 Good

SEUNGKI

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
침대가 너무 편하고 좋았어요.
Stayed 21 nights in Jan 2021

10/10 Excellent

Naoki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
西安
部屋は広く快適だが、窓が薄いからか、周りの騒音がうるさくて寝れなかった。隣にモールがあり、利便性は優れている。
Stayed 7 nights in Dec 2020

10/10 Excellent

EUNHO

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice service and good location
Very nice service! Hotel located near the shopping mall and there are also many nice restaurants.
Stayed 2 nights in Dec 2019

8/10 Good

PEI-LUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常に広くゆったりした清潔な部屋
非常に広くゆったりした清潔な部屋でした。朝食のビュッフェも種類が豊富で、麺のコーナーでは、いろいろな面から好きな麺を選べて、具もいくつか好きなものから選べるようになっています。あさからお腹いっぱいで非常においしい朝食でした。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
商務、旅遊都合適
價格合理，鄰近商城生活機能佳…
Stayed 3 nights in Sep 2019

2/10 Terrible

chanmool, 한국

Business traveller, Travelled with group
Disliked: Staff & service
익스피디아로 예약을 하면 예약시 오류가 있어 체크인 오류로 인해 체크인이 힘듦 방이 만석일 시 예약이 취소 될 수 있음
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

KENTARO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
西安の中堅ホテル
西安で英語が通じる貴重なホテル。早朝のチェックアウト＆タクシー手配も問題なし。朝食は中華に関しては連日メニューが少しずつ変わり、名物ビャンビャンメンもその場でつくってくれて満足。周辺にはコンビニやミニモールもあるが、市中心部からやや距離があり、店じまいも早いのが難点。タクシー料金が安いので移動が面倒な人でなければ予算的にも優しい。
Stayed 7 nights in Apr 2019

8/10 Good

Dewei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

zhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
记得是新酒店，1月份住过，感觉还可以，第二次住糟透了，房间比第一次住小了很多，卫生间的门推拉的，推不动，用力推还导致脚部受伤，酒店有没有含早餐预定没显示酒店入住也不提醒，虽然我也不吃，比起第一次差了太远，不会再选这个酒店。
Stayed 3 nights in Sep 2018
Response from Hilton Garden Inn Xi’An/Hi-Tech Zone on 23 Nov,2018
亲爱的客人您好，感谢您入住西安阳光城希尔顿花园酒店。一直以来，我们始终秉承着集团品牌的热情服务理念，用心为每一位客人带去愉悦的入住体验，为客人在繁忙的旅程中送上一份贴心的问候。期待您的再次光临与满分好评，以见证我们的不断进步！

10/10 Excellent

Chaoyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
旁邊就是商場很方便, 服務也很好, 入住不需要再給押金
Stayed 4 nights in Jul 2018

10/10 Excellent

Hyunju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

酒店设施不完善
Stayed 8 nights in Dec 2017

10/10 Excellent

Johnnie, 香港

Liked: Staff & service, property conditions & facilities, room comfort
近商場，不擔心找吃的。
每次來到西安一直以來都住這裡，方便，環境衛生條件都不錯，前檯員工服務一流，早餐好豐盛，特別感謝前檯員工Carol Ma，及每天打掃房間的阿姨，服務態度一流，下次去西安一定再入住，祝酒店員工身體健康，萬事如意。感謝各位。
Stayed 4 nights in Jan 2018

6/10 Okay

権兵衛, 中国　深セン市

Liked: Cleanliness, property conditions & facilities
市内から遠いが閑静なホテル
しないから遠く交通も不便だが、夜は静かで良い。 ただし、他の部屋の騒音（宿泊客のマナーにもよるが）がよく聞こえる。 最寄りの駅からタクシーで約２０份かかりアクセスが悪すぎる。 市内までのシャトルバスを運行して欲しい。
Stayed 3 nights in Oct 2017

8/10 Good

Chienchang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨舒適 早上打掃開關門太吵

8/10 Good

franck

Liked: Cleanliness, staff & service, property conditions & facilities
Impossible de régler la température dans la chambre 26°C

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間清潔
服務員服務很好 例如Iynn小琳 和刘小龙 房間清潔 而且 打掃得認真 電梯速度不錯 窗外風景很好 附近沒有高樓大廈 可以遠眺四周

10/10 Excellent

CO LTD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High-Tech 과 가깝고 한국식당이 가까운 깨끗한 호텔
High-Tech 지역에 출장가시는 분들께 적극 추천합니다. 호텔 바로옆에 쇼핑몰에 한국 식당 및 여러 패스트푸드가 있어서 중국음식 잘 못드시는 분들께 추천합니다.