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Reviews of Melia Purosani Yogyakarta

5 out of 5
Melia Purosani Yogyakarta
Jl. Suryotomo No. 31, Yogyakarta, Yogyakarta

Reviews

8.8

Excellent

Rating 10 - Excellent. 284 out of 576 reviews" "
Rating 8 - Good. 216 out of 576 reviews" "
Rating 6 - Okay. 55 out of 576 reviews" "
Rating 4 - Poor. 18 out of 576 reviews" "
Rating 2 - Terrible. 3 out of 576 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sharmila, Goshen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Good value for money. Walking distance to shopping.
Stayed 3 nights in Apr 2024
Response from Guest Experrience Department on 15 Apr,2024
Dear Mrs. Sharmila,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Wan Tyng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a beautiful and high ceiling resting areas which catched our attention. There breakfast provided wide range of cuisines and sitting next to the open area to enjoy the morning view. Every staff in the hotel is extremely friendly and always put on a smile whenever they see us. It was quite nice and enjoyable during our 4 nights stayed. We will definitely come back again.
Stayed 4 nights in Mar 2024
Response from Guest Experience Department on 1 Apr,2024
Dear Mr/Mrs. Wan Tyng,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

8/10 Good

Tal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great old building
Stayed 1 night in Mar 2024
Response from Guest Experience Department on 12 Mar,2024
Dear Mr/Mrs. Tal,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

8/10 Good

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is clean and comfortable
Stayed 4 nights in Feb 2024
Response from Guest Exprerience Department on 6 Mar,2024
Dear Mrs. Linda,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with even lovelier staff! They are there to accommodate and make your stay all you want it to be. We could not have asked for more!
Stayed 3 nights in Jan 2024
Response from Guest Experience Department on 9 Jan,2024
Dear Mrs. Cynthia,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

8/10 Good

Clement, Rome

Stayed 4 nights in Dec 2023
Response from Guest Experience Department on 23 Jan,2024
Dear Mr. Clement,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your rating. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay polite staff and everything is great
Stayed 1 night in Oct 2023
Response from Guest Experience Department on 3 Jan,2024
Dear Mr. Ivan,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Michael T., Encino

Stayed 3 nights in Dec 2023
Response from Guest Experience Department on 27 Dec,2023
Dear Mr. Michael,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

saleh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Experience Department on 22 Dec,2023
Dear Mr. Saleh,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your perfect rating. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Lely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to Sultan’s palace , 18th-century royal complex, or kraton, and Malioboro .We stayed for four days,the staffs very kind and helpful. We enjoyed the food and gamelan (classical Javanese instruments) performed in the lobby. Very clean hotel
Stayed 2 nights in Nov 2023
Response from Guest Experience Dept on 18 Dec,2023
Dear Mrs. Lely,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value for money, most comfortable mattress and pillows, biggest bed, lovely and helpful staff...what else do you need
Stayed 5 nights in Nov 2023
Response from Guest Experience Department on 5 Dec,2023
Dear Mrs. Rose,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

8/10 Good

Orhan

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but cooling fan noise on pool side
Excellent location, walking distance to Molioboro... Good rooms but there are a couple very big and very laudy cooling system fans. Our first room was close to rhese fans. We requested to change our room to the other wing of the building. Little better but still noisy because of the fans. I suggest not to have room in the pool side because these fan issue. Get the room from strèet side.
Stayed 3 nights in Nov 2023
Response from Guest Experience Department on 23 Nov,2023
Dear Mr. Orhan,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani as your accomodation during your visit to Yogyakarta and for time to share with us your review from your last stay with us. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Your positive reviews are very valuable to us, for some parts are below the standard values, which will be our challenge and could motivate us to improve the quality of our services.We highly appreciate your feedback as it becoming better in terms of providing services. It's our goal to retain you as a satisfied guest and will hope to serve you again and look forward to welcoming you back at Melia Purosani in the near future.Sincerely yours, Hotel Management

8/10 Good

maimin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and garden is excellent and elegant. The welcome Guava juice is very refreshing. Have choice of dining, we had Breakfast buffet, lunch and dinner at its Chinese restaurant. Quality is very good.
Stayed 2 nights in Nov 2023
Response from Guest Experience Department on 23 Nov,2023
Dear Mr. Maimin,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Pascalia Maria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel, attentive staff.
Stayed 1 night in Nov 2023
Response from Guest Experience Department on 23 Nov,2023
Dear Mrs. Pascalia Maria,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

4/10 Poor

Adriana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Beautiful picture, horrible hotel, Nice personal
Hotel that had it’s glories times, with really bad maintenance, looks dirty in común areas and also in rooms. Bathrooms are very old and need a remodelación, giving a horrible perception to guess. Have to mention that personal is very NICE and their service is GREAT , this is the only difference at hotel Guess type are people with really bad manners in all areas including restaurants as some of them with the feet on the chairs and eating horrible, (Sales department at hotel, you need to look for the kind of guess that you want at your hotel ) Breakfast is good but will be better if there is people NOT having cleanliness when serving food . My humble comment is “not to have buffet because of guess dirty” Have to mention that is hotel is well ranked in Hotel.com and others places but for me should be a 6. For a little bit of the price better you can get a Better ranking hotel , because is not a cheap hotel in the city , comparing to other hotels there. Choose this one because of the Brand , but not worth it Melia corporate area in Madrid need to check the standards for this hotel . My humble comment is Have better choices with another local hotels,
Stayed 3 nights in Nov 2023
Response from Guest Exprience Department on 23 Nov,2023
Dear Mrs. Adriana, First and foremost, herewith we would like to thank you for taking the time to communicate about your concerns thoroughly from recent visit at Melia Purosani, On behalf of Melia Purosani team, We once again apologize for the inconvenience this may have caused you.Thank you for bringing this issue to our attention and our priority is to first address all your concerns in a timely manner with the Melia Purosani team and ultimately restore your confidence in Melia International Hotels. Nevertheless we pleased to inform you that the current practical action plan includes, in terms of service standards and reviews, performance appraisals of staff and the enhancement of staff service skills through different internal training programs.Thank you for staying with us. Best RegardsHotel Management

8/10 Good

Nalicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Experience Department on 15 Nov,2023
Dear Mrs. Nalicia,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Steen Vinther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
We were so happy with this hotel. The service, the room, , the beutiful garden area, the helpfullness and kindness of the whole staff. Thank you so much for making our stay so nice. I homestly cant say anything negative about this hotel.
Stayed 5 nights in Nov 2023
Response from Guest Experience Department on 15 Nov,2023
Dear Mr. Steen Vinther,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to a number of attractions. Tour desk/office was handy. Greenery & grounds very pleasant. Pedestrian access could be a little better.
Stayed 3 nights in Oct 2023
Response from Guest Experience Department on 15 Nov,2023
Dear Mr. Mitchell,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

John

Travelled with partner
Liked: Amenities, property conditions & facilities
The Breakfast Buffet was superb.
Stayed 6 nights in Oct 2023
Response from Guest Experience Department on 23 Oct,2023
Dear Mr. John,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

6/10 Okay

Nopmanee

Stayed 3 nights in Oct 2023
Response from Guest Experience Department on 23 Oct,2023
Dear Mr/Mrs. Nopmanee,Thank you for your time to share us your four stars rating. We are so glad to know that you have enjoyed your stay and we look forward to welcome you back at our hotel in the near future.Warms Regards,Hotel Management

8/10 Good

Shy Wei

Liked: Cleanliness, staff & service
Response from Guest Experience Department on 19 Oct,2023
Dear Mr/Mrs. Shy Wei,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" TThank you for choosing Melia Purosani as your accommodation during your trip to Yogyakarta and for your time to share with us your review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. If you have any concern to us that may be able to be our improvement in related to our facilities or services will be glad to have your feedback. Again, thank you very much for your feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Bakar Bin Mohamad Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I frequent pleasant stay in MELIÁ when I am in Jogyakarta.Walking distance to Malioboro. Nice hotel and quiet.Staff are friendly and responsive. Keep it up.
Stayed 4 nights in Sep 2023
Response from Guest Experience Department on 19 Oct,2023
Dear Mr. Bakar bin Mohamad Ali,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing again Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay with family
My hotel stay was absolutely amazing! The customer service was top-notch, with the staff going above and beyond to provide the best service possible. They even surprised us by upgrading our room from a junior suite to an exclusive suite. The room was stunning, with luxurious amenities and a comfortable bed. The staff was attentive and helpful throughout our stay, promptly addressing any concerns we had. The on-site dining options were fantastic, and the overall experience was truly unforgettable. Highly recommended!
Stayed 2 nights in Aug 2023
Response from Guest Experience Department on 24 Aug,2023
Dear Valued Guest,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Girish

Liked: Cleanliness, staff & service, property conditions & facilities
The property is truly an oasis. However, the area around there is quite noisy and smoky as most of Djogja. But it is conveniently located near Malioboro Street.
Stayed 6 nights in Aug 2023
Response from Guest Experience Department on 24 Aug,2023
Dear Mr/Mrs. Girish,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Momoyo

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing resort specious hotel in convenient area. The most of staffs are very friendly and kind. Walking distance to the shopping area in the town. Good stay for us👍👍👍👍 We book the 2 days tour at hotel counter. We are really appreciated to let us had gorgeous visit to the tourism spots⭐️⭐️⭐️⭐️⭐️⭐️ The Chinese restaurant is bit over priced for the quality of dishes. Western restaurant needs to improve bit for the dishes but I enjoyed the environment. I had cheese cake. It was 😵
Stayed 3 nights in Aug 2023
Response from Guest Experience Department on 14 Aug,2023
Dear Mr/s. Momoyo,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Carl Martin

Stayed 4 nights in Jul 2023
Response from Guest Experience Department on 20 Jul,2023
Dear Mr. Carl Martin,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

8/10 Good

Alex

Stayed 3 nights in Jul 2023
Response from Guest Experience Department on 31 Jul,2023
Dear Mr. Alex,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

M

Stayed 4 nights in Jul 2023
Response from Guest Experience Department on 10 Jul,2023
Dear Valued Guest,What a wonderful staring and rating that you share to Melia Purosani, thank you so much and it is highly appreciate if you will share your comment about your pleasant stay with us. We certainly look forward to welcoming you back to our hotel and ensuring your next visit is another amazing experience.Warms Regards,Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally pleasant stay
Good location, walking dist to Malioboro, next to supermarket and ATM. Inhouse spa has good massages. Service generally good although when we tried to check is at 315pm our room wasnt ready but they arranged another room for us instead. Room facing the road can be a bit noisy.
Stayed 3 nights in Jun 2023
Response from Guest Experience Department on 5 Jul,2023
Dear Valued guest,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani as your accomodation during your visit to Yogyakarta and for time to share with us your review from your last stay with us. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Your positive reviews are very valuable to us, for some parts are below the standard values, which will be our challenge and could motivate us to improve the quality of our services.We highly appreciate your feedback as it becoming better in terms of providing services. It's our goal to retain you as a satisfied guest and will hope to serve you again and look forward to welcoming you back at Melia Purosani in the near future.Sincerely yours, Hotel Management

10/10 Excellent

colette

Travelled with family
Nice rooms, friendly staff, great pool and well situated. Excellent breakfast
Stayed 3 nights in Jun 2023
Response from Guest Experience Department on 5 Jul,2023
Dear Mrs. Colette,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

8/10 Good

Scott, Tamarin

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Guest Experience Department on 5 Jul,2023
Dear Mr. Scott,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

subbiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff.
Stayed 2 nights in Jun 2023
Response from Guest Experience Department on 5 Jul,2023
Dear Mrs. Subbiah,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

sook hee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge and popular hotel
Stayed 3 nights in Jun 2023
Response from Guest Experience Department on 27 Jun,2023
Dear Mr/s. Sook Hee,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in central Yogyakarta and convenient for accessing things in the city. It was a lovely oasis after busy days touring.
Stayed 5 nights in Jun 2023
Response from Guest Experience Department on 27 Jun,2023
Dear Mr. Robyn,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Mayadi

Stayed 5 nights in Jun 2023
Response from Guest Experience Department on 27 Jun,2023
Dear Mr. Maryadi,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

8/10 Good

Kie

Stayed 2 nights in Jun 2023
Response from Guest Experience Dapartment on 27 Jun,2023
Dear Mr/s. Kie,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management

10/10 Excellent

Rohaizad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, 5 mins walking distance from Marioboro. Lots of good food around the hotel, or just a short drive in grab. The hotel itself has good food too!! Great hotel breakfast, lots of options. We also tried the hotel food for dinner (steak, soto and carbornonara) , also amazing and it was so good. In terms of service, their staff gave us 5 star service, always helpful, always polite. Amazing. I have nothing bad to say abt this hotel. Will be back again some day, soon.
Stayed 4 nights in May 2023
Response from Guest Experience Department on 2 Jun,2023
Dear Mr/s. Rohaizad,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management#staysafewithMelia

10/10 Excellent

HERVE

Stayed 3 nights in Apr 2023
Response from Guest Experience Department on 17 May,2023
Dear Mr/s. Herve, "Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your perfect rating. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities.Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management #staysafewithMelia

2/10 Terrible

SEUNG TAEK

Stayed 2 nights in Apr 2023
Response from Guest Experience Department on 28 Apr,2023
Dear Mr/s. Seung Taek,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani as your accommodation during your trip to Yogyakarta and for your time to share with us your rating. If you have any concern to us that may be able to be our improvement in related to our facilities or services will be glad to have your feedback. Again, thank you very much for your feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management#staysafewithMelia

10/10 Excellent

Frantisek

Stayed 4 nights in Apr 2023
Response from Guest Experience Department on 28 Apr,2023
Dear Mr/s. Fantisek,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management#staysafewithMelia

6/10 Okay

Toya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful. Breakfast was great. But service could be better. Has case of overcharging for laundry. Also reception did not know hours for services they provided. Tour agency was closed when trying to schedule on arrival, even though we were told months in advance after booking that there would be no issues
Response from Guest Experience Department on 28 Apr,2023
Dear Mr/s. Toya, Warmest greeting from Melia Purosani Yogyakarta.First and foremost, herewith we would like to thank you for taking the time to communicate about your concerns thoroughly from recent visit at Melia Purosani. On behalf of Melia Purosani team, We once again apologize for the inconvenience this may have caused you.Thank you for bringing this issue to our attention and our priority is to first address all your concerns in a timely manner with the Melia Purosani team and ultimately restore your confidence in Melia International Hotels. Nevertheless we pleased to inform you that the current practical action plan includes, in terms of service standards and reviews, performance appraisals of staff and the enhancement of staff service skills through different internal training programs.Thank you for staying with us. Best RegardsHotel Management#staysafewithMelia

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Guest Experience Department on 28 Mar,2023
Dear Mrs. Sarah,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management#staysafewithMelia

10/10 Excellent

Steven

Stayed 2 nights in Mar 2023
Response from Guest Experience Department on 28 Mar,2023
Dear Mr. Steven,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management#staysafewithMelia

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Feb 2023
Response from Guest Experience Department on 14 Feb,2023
Dear Mr. Darryl,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your wonderful review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management#staysafewithMelia

8/10 Good

Renee Lynne

Stayed 4 nights in Jan 2023
Response from Guest Experience Department on 7 Mar,2023
Dear Mr/s. Renee Lynne,Warmest greeting from Melia Purosani Yogyakarta.Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your rating. We are so glad to know that you have enjoyed your stay and please accept our sincerest apology for delayed reply your feedback.Again, We highly appreciate your feedback as it becoming better in term of provide services. It's our goal to retain you as a satisfied guest and will hope to serve you again and look forward to welcome you back at our hotel in the near future.Warms Regards,Hotel Management#staysafewithMelia

10/10 Excellent

Dewi

Stayed 1 night in Jan 2023
Response from Guest Experience Department on 30 Jan,2023
Dear Ms. Dewi,What a wonderful staring and rating that you share to Melia Purosani, thank you so much and it is highly appreciate if you will share your comment about your pleasant stay with us. We certainly look forward to welcoming you back to our hotel and ensuring your next visit is another amazing experience.Warms Regards,Hotel Management#staysafewithMelia

8/10 Good

maria

Travelled with family
The tables in the restauran was dirty, you have to ask everyday to clean it. We had an accidéntales in the Romano with a glass of water and they va aspee tompay $ 3 dlls. In a y other hotel in the Word hapens
Response from Guest Experience Department on 9 Jan,2023
Dear Ms. Maria,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your review. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. In related to price for sure we have calculated and compared it with others. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management#staysafewithMelia

8/10 Good

Mary

Stayed 3 nights in Dec 2022
Response from Guest Experience Department on 9 Jan,2023
Dear Mr. Mary,"Warmest greeting from Melia Purosani Hotel Yogyakarta!!" Thank you for choosing Melia Purosani Yogyakarta as your accommodation and for your time to share with us your rate. We are so glad to hear that you have enjoyed your stay and feel satisfied with our services and the facilities. Again, thank you very much for your positive feedback and we certainly look forward to having the pleasure of welcoming you back to our hotel in the near future.Sincerely yours, Hotel Management#staysafewithMelia

6/10 Okay

Evan, Lond

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This is a family hotel so be prepared for lots of screaming children everywhere. Food is adequate but avoid the hotel’s Chinese restaurant- it is indescribably bad. Staff is friendly but most do not speak English.
Response from Guest Experience Department on 26 Dec,2022
Dear Mr. Evan,Warm greeting from Melia Purosani Yogyakarta.First and foremost, herewith we would like to for taking the time to communicate about your concerns thoroughly from recent visit at Melia Purosani, On behalf of Melia Purosani team, We once again apologize for the inconvenience this may have caused you.Thank you for bringing this issue to our attention and our priority is to first address all your concerns in a timely manner with the Melia Purosani team and ultimately restore your confidence in Melia International Hotels. Nevertheless we pleased to inform you that the current practical action plan includes, in terms of service standards and reviews, performance appraisals of staff and the enhancement of staff service skills through different internal training programs.Thank you for staying with us. Best RegardsHotel Management#staysafewithMelia

6/10 Okay

Youri

Liked: Cleanliness, amenities, property conditions & facilities
Nice garden. Didn't like the poor eating choices: they seem always renting out restaurants for out of hotel groups, leaving the actual hotel guests to look for dining outside hotel - very bad idea. The 1 time I eat - food was not great they don't know how to make drinks...
Stayed 2 nights in Dec 2022
Response from Guest Experience Department on 12 Dec,2022
Dear Mr/s. Youri,warmest greeting from Melia Purosani Yogyakart. First and foremost, herewith we would like to thank you for taking the time to communicate about your concerns thoroughly from recent visit at Melia Purosani, On behalf of Melia Purosani team, We once again apologize for the inconvenience this may have caused you, especially for distrubing you from the event.Thank you for bringing this issue to our attention and our priority is to first address all your concerns in a timely manner with the Melia Purosani team and ultimately restore your confidence in Melia International Hotels. Nevertheless we pleased to inform you that the current practical action plan includes, in terms of service standards and reviews and different internal training programs.Thank you for staying with us. Best RegardsHotel Management#staysafewithMelia