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In-room safe, iron/ironing board, free WiFi, wheelchair access
In-room safe, iron/ironing board, free WiFi, wheelchair access
In-room safe, iron/ironing board, free WiFi, wheelchair access
In-room safe, iron/ironing board, free WiFi, wheelchair access

Guest reviews

3.8 out of 5 Good
999 reviews
Guests rated this property 3.8/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Spa
Restaurant
Breakfast Available
Business Services

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitiser provided
Personal protective equipment

Map

Explore the area

Popular LocationKuala Lumpur Tower4 min walk
Popular LocationKuala Lumpur Convention Centre15 min walk
Popular LocationJalan Alor15 min walk
AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)46 min drive

Choose dates to view prices

  • Superior Suite King

    Room amenities

    • 50 sq m
    • Sleeps 2
    More detailsSuperior Suite King
  • Suite King, 1 Bedroom

    Room amenities

    • 78 sq m
    • Sleeps 2
    More detailsSuite King, 1 Bedroom
  • Premier Deluxe Double

    Room amenities

    • 38 sq m
    • Sleeps 2
    More detailsPremier Deluxe Double
  • Premier Executive Double

    Room amenities

    • 40 sq m
    • Sleeps 2
    More detailsPremier Executive Double
  • Premier Suite, 1 King Bed

    Room amenities

    • 56 sq m
    • Sleeps 2
    More detailsPremier Suite, 1 King Bed
  • Executive Suite

    Room amenities

    • 87 sq m
    • Sleeps 2
    More detailsExecutive Suite
  • Deluxe Suite Double

    Room amenities

    • 66 sq m
    • Sleeps 2
    More detailsDeluxe Suite Double
  • Deluxe Suite Twin

    Room amenities

    • 70 sq m
    • Sleeps 2
    More detailsDeluxe Suite Twin
  • Premier Deluxe Twin

    Room amenities

    • 38 sq m
    • Sleeps 2
    More detailsPremier Deluxe Twin
  • Premier Executive Twin

    Room amenities

    • 40 sq m
    • Sleeps 2
    More detailsPremier Executive Twin
  • Suite Twin, 1 Bedroom

    Room amenities

    • 76 sq m
    • Sleeps 2
    More detailsSuite Twin, 1 Bedroom
  • Superior Suite Twin

    Room amenities

    • 50 sq m
    • Sleeps 2
    More detailsSuperior Suite Twin
  • Family Suite

    Room amenities

    • 98 sq m
    • Sleeps 6
    More detailsFamily Suite

About this area

Kuala Lumpur

Located in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, Pacific Regency Hotel Suites is in the city centre and near a metro station. Petronas Twin Towers and Merdeka Square are notable landmarks, and travellers looking to shop may want to visit Pavilion Kuala Lumpur and Petaling Street. Looking to enjoy an event or a match while in town? See what's going on at Bukit Jalil National Stadium.

Visit our Kuala Lumpur travel guide
Map
Popular Location

What's nearby

  • Kuala Lumpur Tower - 4 min walk
  • Kuala Lumpur Convention Centre - 15 min walk
  • Petronas Twin Towers - 15 min walk
  • Jalan Alor - 15 min walk
  • Suria KLCC Shopping Centre - 16 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Raja Chulan Station - 7 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 46 min drive

Restaurants

  • Where to eat
  • LUNA CHILL OUT BAR – Poolside theme restaurant with a bar. Serves dinner, happy hour available.
  • SOI 23 – Serves breakfast, lunch and dinner.
  • OLIVE LOUNGE – Open for happy hour.
  • GEO CAFE – Serves breakfast and lunch.

About this property

Pacific Regency Hotel Suites

Luxury Kuala Lumpur hotel in Kuala Lumpur City Centre, walk to Kuala Lumpur Tower
This smoke-free hotel features 2 restaurants, a bar/lounge and self parking. WiFi in public areas is free. Additionally, spa services, 24-hour room service and a business centre are on-site. All 283 rooms offer free WiFi, 24-hour room service and LCD TVs with satellite channels. Other amenities available to guests include rainfall showerheads, free bottled water and in-room massages.
Pacific Regency Hotel Suites offers 283 forms of air-conditioned accommodation with a safe and complimentary bottles of water. LCD televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: MYR 10 per day

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: MYR 25 for adults and MYR 18 for children
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • Shopping
  • Spa services

Family friendly

  • Dry-cleaning service
  • Corner/local shop
  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Business centre
  • Meeting rooms

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Free bottled water

More

  • In-room massage
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in between 2:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for MYR 105.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 200.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 25 for adults and MYR 18 for children (approximately)
  • Self-parking fee: MYR 10 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Kitchen/kitchenette fee: MYR 150 per day
  • Rollaway bed fee: MYR 105.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a fire extinguisher and a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at Pacific Regency Hotel Suites and receive a full refund?
Yes, Pacific Regency Hotel Suites offers free cancellation on select room rates, because flexibility matters! Please refer to Pacific Regency Hotel Suites cancellation policy on our site for more details about any exclusions or requirements.
Is Pacific Regency Hotel Suites pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is available for MYR 10 per day.
What time is check-in at Pacific Regency Hotel Suites?
Check-in is from 2:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Where is this property located?
Located in Kuala Lumpur City Centre, this luxury hotel is within a 15-minute walk of Kuala Lumpur Tower, Pavilion Kuala Lumpur and Petronas Twin Towers. Petaling Street and Merdeka Square are also within 1 mi (2 km). Raja Chulan Station is 7 minutes by foot and Bukit Nanas Station is 10 minutes.

Guest reviews

Overall score and ratings for Pacific Regency Hotel Suites

3.8
5 - Excellent
300
4 - Good
385
3 - Okay
177
2 - Mediocre
78
1 - Poor
59
3.8
Cleanliness
3.8
Service and Staff
3.3
Amenities
3.6
Property condition
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 10 nights in Mar 2020
1.0 out of 5 Terrible
  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse Experience Ever

I use Hotel.com for most of my business trip and I think it is really convenient, but I have never written a review before because most of the hotel that I stay in are nice. Pacific Regency must be the worse hotel that I ever stay in the issues are as below: 1. the web site did not say the out door pool is under maintenance and they should remove from the feature list and the pictures ( since the only look forward thing is that) 2. During the check in I was ask to pay cash for RM40 for a tourist tax ( was not that much) but why not just include it in the payment. Also I was not charged during my stay of The Majestic Hotel. 3. The non-stop music from the 9th floor Kareoke room does not stop until 4.30am 4. The duty manager saw me and try to explain issues 2 and 3 to me but did you ask if I am free to talk ? just said" hey you stay in xxxx room right and ......." also try to argue with me and claim that duty tax is same in every hotel, I stayed in KL for 8 night and with 2 different hotel I am pretty sure I paid or not at previous hotel and I do not need you to question me on it. 5. Non stop dropping noise coming from top of the toilet

Stayed 4 nights in Feb 2020
1.0 out of 5 Terrible
  • Disliked: Cleanliness, staff & service, amenities

I stayed in Superior Suite Room and the bed sheet is super dirty. Called the housekeeping for thousand times request to change it but till the end no one appear and they just ignore it. I am super disappointing and definitely would not recommend this hotel to my client as I am a travel consultant.

Stayed 1 night in Feb 2020
3.0 out of 5 Okay
  • Liked: Cleanliness, staff & service, amenities

Showers not working properly. Bathroom sink was clogged

Stayed 8 nights in Feb 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2020