Exterior

Reviews of Hotel Imalle Haneda

3 out of 5
Hotel Imalle Haneda
1-3-23 Showa, Kawasaki-ku, Kawasaki, Kanagawa

Reviews

7.8

Good

Rating 10 - Excellent. 82 out of 264 reviews" "
Rating 8 - Good. 95 out of 264 reviews" "
Rating 6 - Okay. 55 out of 264 reviews" "
Rating 4 - Poor. 22 out of 264 reviews" "
Rating 2 - Terrible. 10 out of 264 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yang on 6 Apr,2024
Thank you for your good review. We look forward to seeing you again.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay. We were on the go most of the time.
Stayed 3 nights in Mar 2024
Response from Yang on 29 Mar,2024
Thank you for sharing your review with us.We will continue our effort to provide the best service for our guests.Hotel IMalle Haneda

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and quiet.
Stayed 1 night in Mar 2024
Response from Yang on 29 Mar,2024
Thank you for sharing your review with us.All of our employees are relieved to hear that you were satisfied with the room.We would also like to thank you for your kind words of praise.Thank you very much.Hotel Imalle Haneda

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
All good, it worked just fine for our short stay - MAHALO
Stayed 1 night in Mar 2024
Response from wang on 14 Mar,2024
Thank you very much for using our hotel.All of our employees are very happy to see that our customers were satisfied.We will continue to work even harder,We look forward to your next visit.

10/10 Excellent

Gavin

Stayed 1 night in Mar 2024
Response from Yang on 6 Apr,2024
Thank you for your good review. We look forward to seeing you again.

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
When I walked in the room was absolutely freezing. Tried to turn the AC on. It wouldn’t work then I got help from front desk finally got the heat going but the flat washer pointing towards the room. It was just a mess in one word I wouldn’t stay there. I wouldn’t recommend it to anyone else.
Stayed 1 night in Mar 2024
Response from Yang on 9 Mar,2024
Thank you very much for using Hotel I Mare Haneda. We deeply apologize for the inconvenience caused regarding the air conditioner at our hotel.If you have any problems, please feel free to contact the front desk. All of our staff will continue to work hard to become a better hotel. We look forward to your next visit. Hotel Imalle Haneda

10/10 Excellent

Kieren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Nov 2023
Response from Yang on 9 Mar,2024
Thank you very much for your good review.We look forward to seeing you again. Hotel Imalle Haneda

8/10 Good

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying in Tokyo. Front desk worker Rina was very kind and accommodating. For foreigners staying here, be sure to use the grey remote for air conditioning and heating. I did not know what it was for, but I quickly found out as it was very cold! Also, the wifi password was not correct, it was a simple English typo. Otherwise, it was a great hotel!
Stayed 3 nights in Jan 2024
Response from wang on 17 Feb,2024
Thank you so very much for your positive review of our hotel. Your comments go a long way to provide our staff with confidence and supportand we appreciate that. In addition, we want to serve our guest for the best reasonable price which suits the necessary facilities of our hotel.Despite this, we hope to be able to welcome you back on a return visit to us.

10/10 Excellent

Jonathan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property though small, is very convenient and clean for an overnight stay. Love it!
Stayed 1 night in Jan 2024
Response from Wang on 17 Feb,2024
Thank you so very much for your positive review of our hotel. Your comments go a long way to provide our staff with confidence and supportand we appreciate that. In addition, we want to serve our guest for the best reasonable price which suits the necessary facilities of our hotel.Despite this, we hope to be able to welcome you back on a return visit to us.

10/10 Excellent

Jocsan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Yang on 29 Mar,2024
Thank you for giving us a perfect review.Welcome your next visit.Hotel IMalle Haneda

10/10 Excellent

Rashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to live.
Response from wang on 17 Feb,2024
Thank you so very much for your positive review of our hotel. Your comments go a long way to provide our staff with confidence and supportand we appreciate that. In addition, we want to serve our guest for the best reasonable price which suits the necessary facilities of our hotel.Despite this, we hope to be able to welcome you back on a return visit to us.

10/10 Excellent

Rashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience to live. It was very convenient and accessible to visiting places and Metro.
Response from wang on 17 Feb,2024
Thank you so very much for your positive review of our hotel. Your comments go a long way to provide our staff with confidence and supportand we appreciate that. In addition, we want to serve our guest for the best reasonable price which suits the necessary facilities of our hotel.Despite this, we hope to be able to welcome you back on a return visit to us.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for an overnight....
Stayed 1 night in Dec 2023
Response from Wang on 17 Feb,2024
Thank you so very much for your positive review of our hotel. Your comments go a long way to provide our staff with confidence and supportand we appreciate that. In addition, we want to serve our guest for the best reasonable price which suits the necessary facilities of our hotel.Despite this, we hope to be able to welcome you back on a return visit to us.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They helped me with getting my luggage shipped and even though my flight in was late they helped. One receptionist was very good at English.
Stayed 1 night in Dec 2023
Response from Wang on 17 Feb,2024
Thank you so very much for your positive review of our hotel. Your comments go a long way to provide our staff with confidence and supportand we appreciate that. In addition, we want to serve our guest for the best reasonable price which suits the necessary facilities of our hotel.Despite this, we hope to be able to welcome you back on a return visit to us.

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service
Disliked: Amenities
It was a budget facility. No elevator. Room needs to be remodeled. The staff was friendly and helpful, especially Sherry.
Stayed 3 nights in Sep 2023
Response from オウ on 3 Dec,2023
この度は当館をご利用頂き誠にありがとうございます。お客様にご満足頂けたようで従業員一同大変嬉しく思っております。このお客様のお言葉に満足せずに、これからも従業員一同さらに精進して参りますので、ホテルアイマーレ羽田を宜しくお願い致します。

8/10 Good

cassie

Travelled with partner
Liked: Staff & service, amenities
We only stayed one night before our flight home, the receptionist was amazing & her service 5 star review on that. Inside the hotel was very grubby and the smell of smoke was awful. Our room was spotlessly clean and had good facilities but the smell of smoke you couldn’t ignore. And the walls were very thin so could hear people in the night. Ok for a one night stop off
Stayed 1 night in Oct 2023
Response from Scherry on 8 Oct,2023
Thank you very much for your positive feed back about your recent stay in our hotel. We are happy that the quality of our rooms and the friendliness of our staff made a good impression on you. We deeply apologize for the smell of smoke insidethe room. Smoking is strictly prohibited inside the hotel and at present we are seriously taking into consideration on more other ways to prevent our guest to engage in smoking inside the room. Looking forward to welcome you again to our hotel.Hotel Imalle Haneda

10/10 Excellent

Michael

Stayed 6 nights in Sep 2023
Response from オウ on 3 Dec,2023
この度は当館をご利用頂き誠にありがとうございます。お客様にご満足頂けたようで従業員一同大変嬉しく思っております。このお客様のお言葉に満足せずに、これからも従業員一同さらに精進して参りますので、ホテルアイマーレ羽田を宜しくお願い致します。

8/10 Good

Pritpal

Liked: Cleanliness, staff & service, property conditions & facilities
close to Haneda airport
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from シェリー on 26 Aug,2023
この度はホテルアイマーレ羽田をご利用いただき誠にありがとうございます。責重なお時間にご滞在中のご感想を寄せくださり重ねて感謝申し上げます。またのご来館を心よりお待ち申し上げております。

10/10 Excellent

solly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service
Stayed 1 night in Jul 2023
Response from Scherry on 26 Jul,2023
Thank you very much for giving us a perfect rating. It's definitely a boost for us every time we receive positive reviews such as this.We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for having me
Stayed 1 night in Jul 2023
Response from Scherry on 24 Jul,2023
The pleasure is ours of having you as our guest.We appreciate the generosity of giving us a perfectrate. We look forward to welcoming you back soon!

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Japan everything is beautiful oho japani pepole wonderful I love Japan
Stayed 2 nights in Jul 2023
Response from Scherry on 24 Jul,2023
Thank you very much for giving us a perfect rating. Likewise, our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities
Garbage hotel with terrible management. Bad weather made me miss my connection and so I was unable to make my layover in Tokyo to stay at Hotel Imalle. They refused to refund the measly $30 hotel fee. That is serious ‘short term thinking’. Good business-people would have refunded the room so that I would stay there every time I transfer through Tokyo (which I often do as a resident of Taipei). Now I’ll go somewhere else next layover. Owners should fire the manager and recruit component management that considers the long term financial returns on their decisions.
Stayed 1 night in Jun 2023
Response from Scherry on 5 Jul,2023
Greetings!Thank you for taking time to give us your feedback.Our hotel policy, which we have agreed upon before the reservation was confirmed is as follows.Applicable Cancellation Policy:Failure to arrive at the hotel will be treated as a No-Show and will incur the full period charge. As much as we'd love to help, your request is beyond what we're able to do for our customers. Have a good day.

10/10 Excellent

LINDEN P

Stayed 1 night in Feb 2023
Response from Scherry on 13 Mar,2023
Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice thank you
Response from Scherry on 28 Jan,2023
We appreciate your comments, and most importantly, we value your business with us!We look forward to meeting you again.

10/10 Excellent

Desh

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Scherry on 27 Jan,2023
We are pleased that you had this positive experience and we are looking forward to welcoming you back at any time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Chen on 18 Mar,2020
Thank you for giving a perfect rating. Our entire hotel staffs enjoy catering to your needs as much as you enjoyed your stay. See you sometime soon.

8/10 Good

siaw

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Chen on 18 Mar,2020
Thanks for staying with us. Looking forward to seeing you again soon.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Chen on 6 Feb,2020
Thank you for giving a perfect rating. Our entire hotel staff enjoy catering to your needs as much as you enjoyed your stay. See you sometime soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good little stop if arriving late into Japan close to Haneda Airport. Classed as hotel/hostel was staying only one night. No elevator only stairs.Staff very helpful so nothing really bad to say about this hotel just convenient. 3 stars out of 5
Stayed 1 night in Jan 2020
Response from Scherry on 23 Feb,2020
Thank you very much for your review and for choosing our hotel. We're happy that you enjoyed your stay with us. We are looking forward to having you again.

6/10 Okay

elsa

Liked: Cleanliness, property conditions & facilities
Small room close HND Tokoyo.
It was a place to sleep close to HND Tokoyo. 2 twin beds in a room. Room was very small.
Stayed 1 night in Nov 2019
Response from Yang on 3 Dec,2019
Thank you very much for taking time to give us your feedback on your stay with us. And we are very sorry to hear about some factors that did not meet your expectation. We will effort to provide better service to the customer. We look forward to you next time.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Chen on 23 Oct,2019
Thanks for staying with us. Looking forward to seeing you again soon.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Chen on 11 Jul,2019
Thanks for staying with us. Looking forward to seeing you again soon.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay and Met Our Needs.
The staff was very helpful. The room was clean and comfortable. Only downside was no elevator.
Stayed 1 night in Jun 2019
Response from Yang on 9 Jul,2019
Thank you so very much for your positive review of our hotel. Your comments go a long way to provide our staff with confidence and support and we appreciate that. In addition, we want to serve our guest for the best reasonable price which suits the necessary facilities of our hotel. As much as we wanted to provide our guest the most convenient stay in our hotel,we are already seeking help to the professional with regards on putting up an elevator due to space and structure of the establishment is a bit difficult.Guest may store their luggage at the front for convenience. Despite this, we hope to be able to welcome you back on a return visit to us. Hotel Imalle Haneda

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in May 2019
Response from Chen on 3 Jun,2019
Thanks for staying with us. Looking forward to seeing you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
This hotel is a bit out of the way as it's a 10min walk and then a 5 station train trip into Kawasaki. There is no elevator. The rooms are quite small and bathroom set up unusual (no towel rails, shower is separate to bathroom). We grew fond of the pokey little area area & our daily walk to the station, but agreed it was an odd place to stay (the town as well as the hotel).
Stayed 3 nights in Apr 2019
Response from Scherry on 2 May,2019
Greetings! Thank you for taking the time to give us your detailed feedback about your stay at our hotel. It has been brought to my attention that your recent visit with us was not up to par. As you may know, we have different types of room to choose from and unfortunately, the room that you have selected are the rooms' bathrooms are separated from the washroom. As much as we wanted to provide our guest with the most convenient stay in our hotel, we are already seeking help to the professional with regards on putting up an elevator. We would like to inform you that your feedback is extremely valuable to us, as we strive to improve with each and every stay. Best Regards, Scherry

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
I thought I'd be getting a very average, semi-clean, semi-comfortable place right off of an exit from the freeway with little to no "Tokyo life" nearby but I was pleasantly surprised by what I got instead. The hotel was extremely clean, the staff were extremely personable and helpful, and the location turned out to be just what I was looking for. The hotel was on a quiet street with cozy pubs, restaurants and delicatessens serving authentic Japanese food just a short walk down the street. I was there on just a ten hour layover, but after experiencing that hotel, I wished I had had another two days there.
Stayed 1 night in Apr 2019
Response from Yang on 1 May,2019
Thank you for giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! We look forward to welcoming you back soon!

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Chen on 10 Apr,2019
Thank you for taking the time to review your stay with us.Hoping to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Chen on 4 Apr,2019
Thanks for staying with us. Looking forward to seeing you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for the budget conscience. I stayed in a double bed with a bathroom with my daughter and I. The room was cleaned daily and restocked with toiletries, towels, and clean blankets tucked nicely into the bed. Heating and ac is provided. Seamless WiFi as well. All the staff were pleasant and welcoming, eager to assist and answer my questions. The only issues I had was with drying clothes at their laundry area. The dryer doesn’t get very hot and was bit expensive considering the latter. Also there is no microwave, hot water is provided though for tea and soups. Lastly and not a big deal is the smoking area upstairs was always closed, you can go outside the building and smoke but there is no formal area and the streets have virtually no litter so it felt odd for me at least to put a cigarette out on the street. I brought a ziplock with me to dispose of my butts and toss them in an actual trash receptacle. I suppose that’s a matter of choice. Anyhow, I highly recommend this hotel. It’s a five minute walk from the keiku Daishi line.
Stayed 7 nights in Mar 2019
Response from Scherry on 31 Mar,2019
Dear Sir/Madam, Thank you very much for taking time to review us and for your positive review of our hotel. Your comments go a long way to provide our staff with confidence and support, and we are very glad and so much appreciate that. In addition, we have reasonable prices on our coin laundries There are pointers to consider displayed at wall for precautions. In taking great care of our petite hotel, our main priority is to be able to offer a very well-maintained hotel and incidentally, smoking area upstairs have been closed for renovations though we allow our guest to use the roof deck for guest who wish to engage in smoking. We apologize for we fall short this time to inform you that we have also smoking areas at the entrance door. We are pleased that you had positive experience and we are looking forward to welcome you back at any time.

8/10 Good

Tingjuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
We enjoyed our stay as we looked for a place that was near Haneda airport because we had a late arrival time. The room was clean and staff friendly and helpful.
Stayed 3 nights in Feb 2019
Response from Xiaodan Chen on 20 Feb,2019
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Gabriel, Sacramento, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but comfy place to sleep, which is the only thing you should need as you are touring Tokyo, very helpful staff and good amenities.
Stayed 7 nights in Jan 2019
Response from Yang on 23 Jan,2019
Thank you for sharing your review with us. We would like to express my gratitude for your patronage 。We look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for early flights at Haneda. The staff kindly arranged a taxi to pick me up at 4am. The bed was comfortable, with a private bath/shower and toiletries provided. The room was very clean. Walls are paper thin so bring ear plugs! I'll be staying here for my next flight at Haneda. Thank you.
Stayed 1 night in Dec 2018
Response from Scherry on 25 Dec,2018
Thank you for giving us a perfect rating and choosing us for your next flight to Haneda. I am so glad to hear that you enjoyed your stay with us. And we are looking forward on your next visit! Call us or hit us a message if there is anything we can help you with.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2018
Response from Chen on 6 Dec,2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Chen on 21 Nov,2018
Thank you for your stay.

8/10 Good

MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money.
Good for solo traveler. The place was clean and the front desk was accommodating. First time in a shared cube room. The bed made creaking sound at every turn which was annoying. Nothing close-by so better bring something like snacks if needed before checking in for the night. Never saw my roommates haha.
Stayed 1 night in Nov 2018
Response from Chen on 25 Nov,2018
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. We can give you the map of near the hotel, if you want to buy something.We hope to welcome you back to the hotel in the near future.

2/10 Terrible

Darrell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You don’t get what you pay for
The website showed a private room with a shared bathroom. I got to the hotel and it was a dormitory with 8 beds. I ask for a refund and was refused. I would not have booked it if I knew that what it was. I stayed. First impression of the capsule was dirty and smelly. The bed if you want to call it that, was like sleeping on plywood and every time you moved around would loudly sqeak and so would the beds around me. I woke up almost every two hours from it. The place had horrible WiFi, I could not even make calls.
Stayed 1 night in Nov 2018
Response from Scherry on 13 Nov,2018
Thank you for taking the time to give us your detailed feedback about your stay at our hotel. As per data base Dormitory is the only remaining room that we have for occupancy the time that the reservation was booked and confirmed dated November 2nd, 2018 9:25 AM JST. For reference, only available rooms will be displayed when a prospective guest search on the website. We apologize for the matter and this will be subjected for further investigation. It has been brought to my attention that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. Our guest's feedback is extremely valuable to us, as we strive to improve with each and every stay. Best Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived after midnight and was welcomed with a big smile
Stayed 1 night in Oct 2018
Response from Chen on 26 Oct,2018
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Chen on 17 Oct,2018
Thanks for staying with us. We appreciate your feedback!