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"Breakfast buffet look but the cappuccino from the machine came it sweet. Also the shuttle pickup was every hour only which was not useful. If you have difficulty walking long distances, the shuttle drop off location was far from the terminal."

"Breakfast was not fresh and everything was cold. The airport shuttle is easy to find the location but it took more than an hour for someone to pick up. Driver was reckless and very rude."

"I had a very disappointing experience at this hotel. The rooms were extremely small and felt cramped, leaving almost no space to move around or store luggage comfortably. The beds were also quite small and not very comfortable, which made it difficult to get a good night's sleep. What made the stay even worse was the attitude of the staff. They didn’t seem interested in helping guests and showed very little willingness to assist when we had questions or needed something. It felt like we were bothering them just by asking for basic help. Overall, the lack of space, the small beds, and the unhelpful staff made the stay far from enjoyable. I would not recommend this hotel to anyone looking for comfort or good service."

"External doors to balconies on Lowe level floors could not be locked, staff seemed lost to resolve, 3 rooms later it was resolved. People partying on balconies well past 3am in the morning. Extensive building work ongoing next door - avoid at all cost."

"Being a fourth-time returning guest usually earns you a bit of "VIP" treatment, or at the very least, some basic recognition. To be met with a wall of "no" regarding timing and a management team that seems to be playing hide-and-seek is a major service failure. They have zero flexibility with early check in and late check out."

"Boas instalações,.equipe"

"I was very impressed. Excellent hotel and convenient location. One of the best parts of Guarulhos. Very nice hotel room. "

"The hotel was fine. A few places to eat right on the same block. Train station one block away, and the Train system was pretty easy to navigate. The area isn’t as sketchy as it looks from google street view. A few homeless around."

"The hotel is so beautiful, staff so helpful did their best to understand our request, there’s a 24/7 bar food is good, and close to the hotel. "